★★★★★
based on 2084 reviews published
Latest customer reviews
Parcel not received on time, Christmas date missed, despite a delivery confirmation message from ups which never arrived. Finally ups wrote to me again today to suggest December 30, it's incomprehensible.
Thank you for sharing your experience. We completely understand your frustration regarding this situation, especially during the holiday season. Please know that your satisfaction is our priority. We have reached out to our delivery partner to clarify this misunderstanding and ensure that it does not happen again. We hope to provide you with a better experience in the future.
Best regards,
The Protennis Team
Top
Big rip-off, we had ordered 2 rackets which benefited from a free stringing offer. In addition to this offer, we ordered 2 strings. We were therefore to have 4 strings, 2 of which were to be mounted on the snowshoes. The rackets arrived with no strings attached or installed, so we ended up with 2 rackets with no strings. Very practical for playing tennis... Customer service is, as luck would have it, unreachable by e-mail, via the contact form on their site, or by telephone... A huge scam, absolutely to be avoided. Not to mention a deplorable delivery service where our parcel was first delayed, then redirected to a relay point even though we were at home when the delivery driver was supposed to arrive. He never showed up at our home... In short, a deplorable experience, a thieving brand and a ruined Christmas present...
Perfect. Fast shipping, order received in 48H. Excellent packaging and competitive price.
Deadlines met, I recommend this site
Fast and neat
The service was very efficient and punctual.
Quality and on-time delivery
Delivery the day after I ordered. Perfect
All perfect!!!!
CLEAR
Very good
Perfect
Received the day after ordering!
Very good price and quick stringing of the rackets despite the holiday season. I did, however, take off one star because I had asked for 2 different strings and the deposit went through the roof!!!! But Pro Tennis customer service was responsive and I recommend this site.
Super fast and unbeatable price
All went well
Great delivery time and the product was well protected so arrived in perfect condition.
Very good
Great product at a good price! Delivery as directed
Order, delivery, in all respects compliant.
Package promised for Christmas, it's December 26, I have no news despite 3 broken delivery promises from UPS.
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your package did not arrive as expected. We understand your frustrations regarding the delivery delays and assure you that we are doing everything we can to ensure that everything goes smoothly in the future.
Best regards,
The Protennis team
Great! Very happy with my purchase for this Christmas gift.
Perfect
Very good.
Racket as described, but delivery to the UPS sorting center 40 klm round trip from my home whereas the point chosen was close to my home, why?
Perfect.
Order conforms and deadlines assured
Poor return procedure
The bag is beautiful and classy
The order went very well, processing and shipping were fast. However, the volume of the parcel is not taken into account when choosing a delivery point. As a result, I had to validate my order in an unsuitable locker, and the delivery company, without asking me beforehand, dropped my parcel off with a private individual working for them in another town. What's more, I received contradictory information concerning the whereabouts of my parcel. I therefore lost a lot of time (one day) to get the parcel. A mixed experience, then, and very little communication from the seller. I may repeat the experience, but I will refuse delivery by UPS!
Excellent product
I have always appreciated the answer to my question. I will recommend this site.
Good products but not so good delivery by ups with multiple postponements and change of relay point.
The delivery took too long compared to what is advertised.
Negative the package was not delivered bad
Purchase with no problem Top delivery I recommend
Efficient service and perfect product received.
Perfect
To flee! order supposed to be dispatched under 24h, was sent with + of one month of delay! the customer service does not even answer the messages!
Thank you for your feedback, and we are sincerely sorry to hear about your disappointing experience. The situation you describe does not meet our quality standards. We are doing our best to improve our service and we are committed to addressing any requests you may have.
Best regards,
The Protennis team