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C
Rating: 5 out of 5
Small problem with UPS but parcel finally picked up at another location and in perfect condition.
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Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 010 published reviews
Summary of reviews
The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.
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X
Rating: 5 out of 5
product conforms and on time Perfect
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F
Rating: 5 out of 5
Fast shipping, very convenient purchase . I am pleased
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V
Rating: 5 out of 5
Excellent: very responsive team on the phone and then very reactive for an emergency delivery to my vacation destination.
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C
Rating: 5 out of 5
Attractive price and fast delivery
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P
Rating: 5 out of 5
Great service 👍🏼
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D
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Perfect
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L
Rating: 1 out of 5
I am not satisfied with the experience for the following reasons: I contacted pro tennis explaining that I was going on vacation and I asked for information on delivery and collection times. They said ok and didn't respect the dates. The parcel was delivered while we were away. So I sent a friend to collect the parcel, which was put in a locker. But ups didn't send me a collection code. I called ups and spent a sum close to 25€ to call them from abroad with no result from them. They send me to a service that doesn't answer. My friend has been to the terminal 3 times, and it's nowhere near our house. For the moment we can't find a solution. So I'm not satisfied with either pro tennis or ups.
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Response from Protennis
Hello Lenaig, please accept our apologies for the inconvenience encountered with your order. We are aware that our delivery service did not live up to your expectations and we will do our utmost to rectify the situation. We will work closely with UPS to ensure that this does not happen again. We look forward to earning your trust again in the future. Sincerely, the Protennis team.
C
Rating: 5 out of 5
All perfect!
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J
Rating: 5 out of 5
Excellent
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L
Rating: 5 out of 5
Perfect! Order received very quickly. Thank you
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T
Rating: 5 out of 5
Fast and efficient
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V
Rating: 1 out of 5
Great product!
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M
Rating: 5 out of 5
Super happy to have ordered from Protennis I received my package very quickly do not hesitate to order
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R
Rating: 5 out of 5
Excellent! Bravo and perfect customer service!
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L
Rating: 5 out of 5
All perfect
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P
Rating: 5 out of 5
fast shipping, product conforms, perfect service 😊
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J
Rating: 5 out of 5
Fast delivery that corresponds perfectly to the order
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R
Rating: 4 out of 5
Products as described on the website and good value for money.
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A
Rating: 1 out of 5
I am not satisfied with the delivery. The collection point indicated was not the right one! After emails and phone calls, I was finally able to pick up my parcel!
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Response from Protennis
Hello Abel, I'm sorry you had difficulties with the delivery of your parcel. We are constantly working to improve our service and we take into account your experience to improve. We will pass on your dissatisfaction to the relevant UPS department. We hope you have enjoyed your product. Thank you for your understanding and trust. The ProTennis team
P
Rating: 5 out of 5
Product delivered quickly and very well
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C
Rating: 4 out of 5
Order sent quickly and easy e-mail contact with them
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J
Rating: 5 out of 5
Everything is perfect
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M
Rating: 5 out of 5
Fast, compliant, efficient
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E
Rating: 5 out of 5
All ok
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G
Rating: 5 out of 5
Excellent experience
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U
Rating: 5 out of 5
Great price, on-time delivery.
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G
Rating: 5 out of 5
I am loyal to the ASICS brand tennis shoes, delivered in three days, very good product.
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T
Rating: 5 out of 5
Perfect
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B
Rating: 5 out of 5
One bag. Sturdy and practical. Maybe a little big but fabulous
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M
Rating: 5 out of 5
Ok well
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F
Rating: 5 out of 5
Competitive serious and fast I recommend
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F
Rating: 5 out of 5
Very competitive price
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P
Rating: 5 out of 5
Top
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S
Rating: 5 out of 5
Overall delivery time too long otherwise everything great
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N
Rating: 5 out of 5
Perfect!
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D
Rating: 5 out of 5
Great, comfortable and light. Total satisfaction
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Y
Rating: 5 out of 5
fast delivery choice nickel price
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J
Rating: 5 out of 5
Perfect
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