/10
★★★★★
based on 3977 published reviews
★★★★★
based on 3977 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
There is no other word to describe the level of dirtiness of this product and moreover they find it quite normal
Acheteur Vérifié
purchased on 28/07/2020
Translated review Answer from RIPATON
Hello Christian, Our racks are treated against rust. However, if some residues persist, you can wipe them off with a cloth. The customer service is available by email at [email protected]. Have a nice day, Marie Team RIPATON
1/5
★☆☆☆☆
The customer service is not at the RV
Acheteur Vérifié
purchased on 07/07/2020
Translated review Answer from RIPATON
Hello Jean-Rémi, All your requests for customer service have been answered by us. We have proposed different solutions according to the problems encountered. Customer service is at the heart of our DNA since the creation of Ripaton. We are very available for our customers, including sometimes on weekends. Sincerely, Marie Team RIPATON
1/5
★☆☆☆☆
On the advice of a friend I tested an order, I am very satisfied with the speed, my products of a very good quality at a reasonable rate. I have since placed a new order with my eyes closed.
Acheteur Vérifié
purchased on 14/05/2020
Translated review1/5
★☆☆☆☆
Still no delivery
Acheteur Vérifié
purchased on 04/05/2020
Translated review1/5
★☆☆☆☆
Very disappointed
Acheteur Vérifié
purchased on 18/02/2020
Translated review Answer from RIPATON
Hello Michèle, Do not hesitate to contact us at [email protected]. The clear varnish finish shows the roughness of the steel, a sign of its authenticity as indicated in the product sheet. Have a nice day, Marie - Team RIPATON
1/5
★☆☆☆☆
Very good product. fast delivery. i recommend it
Acheteur Vérifié
purchased on 30/01/2020
Translated review1/5
★☆☆☆☆
Each foot has markings on both sides that can be seen from a distance.
Acheteur Vérifié
purchased on 17/01/2020
Translated review Answer from RIPATON
Hello Nastassia, The finish you have chosen (clear matte varnish) shows the bending marks, visible on the article sheet. I hope the feet suit you! See you soon, Marie Team RIPATON
1/5
★☆☆☆☆
The feet received are damaged in the same place on all four... A little disappointed! Because this is the second time I order from them...
Acheteur Vérifié
purchased on 07/01/2020
Translated review1/5
★☆☆☆☆
Product delivered 3 weeks late, without the screws and pads included with the product.
Acheteur Vérifié
purchased on 08/04/2019
Translated review1/5
★☆☆☆☆
Up to now I have been very happy with your products, but I am very disappointed with the last product I ordered which has many defects. I would have liked to exchange it but I just returned from vacation and it seems that it is too late because I can't find the procedure on the site.
Acheteur Vérifié
purchased on 13/03/2019
Translated review1/5
★☆☆☆☆
The delivery took much longer than expected, I had no information. I had to come back to the service to know the delays. For all this a refund of 8€ of the delivery costs, without any justification to provide to my accountant! 8€ is far below the estimated damage to the quality of my relationship with my customers. The service is bad.
Acheteur Vérifié
purchased on 26/09/2018
Translated review1/5
★☆☆☆☆
Not at all satisfied. Here is why: ordered on 21/07, sent on 31/07 in "Express" delivery, quite expensive by the way, but not received! Until then, no responsibility from Ripaton... But then it's a demonstration of incompetence: only one answer, after a reminder (!), to my complaint promising an answer within 24h. Since then, 24 hours have passed, but total silence in spite of my numerous reminders; where is the parcel? what do they intend to do? No answer. And this is probably where the problem lies: this company has no resources available to deal with the slightest transport problem or even to devote to a minimal communication with its customers in trouble. So this company should be avoided.
Acheteur Vérifié
purchased on 01/08/2018
Translated review Answer from RIPATON
I am the co-founder of the company. My associate contacted the chronopost customer service following the non-delivery of your package in time, and contacted them again before we left on vacation, not having any return from them. In this vacation period unfortunately we are often faced with this kind of problem. It is indicated on our site the manufacturing time of the orders as well as the delivery time (delivery 24h-48h from the workshop). On our side, the manufacturing and shipping times are respected, and in this case, we are penalized because of the carrier. We have informed you that we are going on vacation, and that we will not be able to return your package immediately. Moreover, you also have in your possession the tracking number of your package to contact Chronopost on your side. To date, our customer service has come back to you to find a solution of refund or return of order.
1/5
★☆☆☆☆
I ordered white feet, I received grey feet. I ordered screws, I didn't receive any. Three weeks after I reported the problem, I was promised white feet but I still have nothing. The feet are expensive and I expected an exceptional quality of service. Very disappointed.
Acheteur Vérifié
purchased on 08/11/2017
Translated review Answer from RIPATON
Hello Blandine, as explained in our email exchanges these last few days and seen with margot, we were waiting for the return package of your feet initially received to reship the new feet in chronopost.
We understand your dissatisfaction and are doing our best to repair our mistake. Unfortunately, without having the assurance of recovering the feet we cannot resend a package.
It seems that we have misunderstood each other on this point, please excuse us.
Sincerely, Tom.
We understand your dissatisfaction and are doing our best to repair our mistake. Unfortunately, without having the assurance of recovering the feet we cannot resend a package.
It seems that we have misunderstood each other on this point, please excuse us.
Sincerely, Tom.
1/5
★☆☆☆☆
Dissatisfied with the quality of the service and the various exchanges and excuses for me to correct my comment!
Acheteur Vérifié
purchased on 26/09/2017
Translated review Answer from RIPATON
Your package arrived on time, 24-48h as indicated at the time of the choice of the carrier you chose. You had to take the choice: home delivery 24h to receive it in 24h. We can not refund your shipping costs as you want at any cost. The customer service was reactive, we can't do better and we are sorry for your dissatisfaction. We hope to see you again for a next purchase.