/10
★★★★★
based on 3152 published reviews
★★★★★
based on 3152 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Disappointed
Jean-marie R.
purchased on 28/02/2024
Translated review Answer from Sambavanilla
Too bad you don't know what disappointed you!
1/5
★☆☆☆☆
Impec
Nicolas P.
purchased on 25/11/2023
Translated review Answer from Sambavanilla
Why leave a 1/5 review if you like the product?
1/5
★☆☆☆☆
Very fragrant vanilla and very good spices.
Maryse R.
purchased on 06/11/2023
Translated review Answer from Sambavanilla
Your review does not reflect your rating. You must have inverted the scale.
1/5
★☆☆☆☆
I would have liked to be delivered much more quickly!!!!! Paying for 24/48h delivery receiving the delivery confirmation email after 24h and receiving the order 5 days later!!!!
Laurent C.
purchased on 22/08/2023
Translated review Answer from Sambavanilla
We apologize for the delay in delivery. We would like to remind you that weekends are not counted as part of delivery times, and that in the end your parcel was only one day late.
1/5
★☆☆☆☆
Fast, careful dispatch. Fresh pods, carefully wrapped.
Abderahmane H.
purchased on 05/08/2023
Translated review Answer from Sambavanilla
Why a score of 1 if you're happy with the product and the shopping experience?
1/5
★☆☆☆☆
Very good products
Emmanuel D.
purchased on 29/01/2023
Translated review Answer from Sambavanilla
why put a score of 1 if the products are good?
1/5
★☆☆☆☆
I am disappointed by the quality of the Madagascar vanilla delivered. 55g in weight for 15 strands. This month has decreased by 25% compared to my order last year. Last year a strand weighed 5g, in 2022 it weighs 3.6g. I will order elsewhere. Cdlt
Frédéric C.
purchased on 18/01/2022
Translated review Answer from Sambavanilla
Hello,
Vanilla beans are not made in molds and their weight can vary from one bean to another. A weight of 3.67 grams per pod is still quite respectable. Your criticism is a bit gratuitous, especially since you did not place an order with us last year.
Vanilla beans are not made in molds and their weight can vary from one bean to another. A weight of 3.67 grams per pod is still quite respectable. Your criticism is a bit gratuitous, especially since you did not place an order with us last year.