★★★★★
based on 4169 reviews published
Latest negative customer reviews
I could have been satisfied if only the delivery service (Mondial Relay) had allowed me to avoid returning the package to the sender since I was abroad by letting me leave it there for two more days. I now refuse to make them work.
Thank you for taking the time to share your experience. We are sorry to hear about the complications you encountered with the delivery service. Packages indeed do not stay more than a week at relay points, and if you do not go to pick them up, they are returned to the sender. Next time, do not hesitate to ask us to delay the shipment if you are not available to pick up your order.
We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The Sambavanilla team
Very well packaged product and of very good quality. I will place another order next time
We are delighted to hear that you are considering placing another order. However, why leave a 1/5 review if you like the products?
Best regards,
The Sambavanilla team
I never received the package
Disappointed
No Vannilla seeds in the pods. Very disappointed with this purchase
Impec
Very fragrant vanilla and very good spices.
I would have liked to be delivered much more quickly!!!!! Paying for 24/48h delivery receiving the delivery confirmation email after 24h and receiving the order 5 days later!!!!
Fast, careful dispatch. Fresh pods, carefully wrapped.
I was very disappointed by the vanilla pod sachets. During my trip to Polynesia, I brought back bags of vanilla pods and only one pod had the weight of your 10 vanilla pods. What a disappointment!
Very good products
I am disappointed by the quality of the Madagascar vanilla delivered. 55g in weight for 15 strands. This month has decreased by 25% compared to my order last year. Last year a strand weighed 5g, in 2022 it weighs 3.6g. I will order elsewhere. Cdlt
Vanilla beans are not made in molds and their weight can vary from one bean to another. A weight of 3.67 grams per pod is still quite respectable. Your criticism is a bit gratuitous, especially since you did not place an order with us last year.
I purchased vanilla powder and was very disappointed with the quality of the product delivered. the product did not conform to the vanilla powder, there was no vanilla flavour and no smell. if it was powder from used pods, they were very used up. my husband is a pastry chef, so he was able to judge the product in good faith. the dispute was resolved and we received a refund.