9.7/10
★★★★★
based on 3090 published reviews

Latest neutral customer reviews

2/5
★★☆☆☆
Problem with GLS who automatically put my parcel on hold when my husband and I were present, contrary to the false allegations of the deliveryman who didn't leave a notice in the mailbox. As a result, even though I am a PRM, I had to bring my sick husband to the relay to pick up my parcel.
Reviewer icon
Valerie M.(acheteur vérifié)
purchased on 12/11/2023 
Translated review
Answer from Sambavanilla
We sincerely apologize for this delivery problem and will pass on the information to GLS.
All the best to you!
3/5
★★★☆☆
This is not my first order, never disappointed, but delivery to be reviewed.
Reviewer icon
Björn F.(acheteur vérifié)
purchased on 15/10/2023 
Translated review
3/5
★★★☆☆
Smaller pods than model...
Reviewer icon
Marie Anne V.(acheteur vérifié)
purchased on 12/08/2023 
Translated review
Answer from Sambavanilla
Pod size is always as described.
2/5
★★☆☆☆
I have received my parcel but I find it regrettable not to have an invoice or order form in the parcel in order to check the order.
Reviewer icon
Philippe D.(acheteur vérifié)
purchased on 08/07/2023 
Translated review
Answer from Sambavanilla
Hello Philippe,

We would like to inform you that we have decided not to include paper invoices in our parcels in order to protect the environment.

At Sambavanilla, we are deeply committed to sustainability and the protection of our beautiful planet. We are taking steps to reduce our environmental footprint and minimize our use of non-renewable resources, such as paper.

By going paperless, we hope to help save trees and reduce the amount of waste we produce. We firmly believe that it's our responsibility to do our part to protect the environment and foster a more sustainable future.

Nevertheless, we would like to reassure you that your electronic invoice is always sent to you by email. This allows you to keep a digital record of your purchases while preserving natural resources.

We sincerely thank you for supporting our ecological approach by agreeing not to receive a paper invoice with your parcel. We value your commitment to the environment, and are proud to count you among our conscientious and responsible customers.
2/5
★★☆☆☆
I bought 2 vanilla beans which were sent to me in an envelope. The envelope weighed 13g, which corresponds to 1.16 euros postage. However, I was charged 2.16 euros for postage, which was totally unjustified. Your company exaggerates delivery charges to make a profit.
Reviewer icon
Dominique G.(acheteur vérifié)
purchased on 05/07/2023 
Translated review
Answer from Sambavanilla
Dear Dominique,
We have noted your comment and would like to point out that the rate of €1.16 corresponds to a simple green letter, which is not quite the case for our shipment, which was "sent by priority letter with tracking.
Please note that we strive to offer the best delivery rates, which we invoice at cost price with no additional margins. Packaging costs are not charged, and we even offer free delivery above a certain purchase amount.
3/5
★★★☆☆
Extremely hard vanilla bean
Reviewer icon
Eric C.(acheteur vérifié)
purchased on 28/05/2023 
Translated review
Answer from Sambavanilla
The vanilla beans are drier in the preparation sachets because the other ingredients tend to absorb their moisture, but as soon as they are mixed with the rum, they rehydrate.
3/5
★★★☆☆
Great product. The only downside is that the shipping costs are really too high.
Reviewer icon
Eric D.(acheteur vérifié)
purchased on 27/02/2023 
Translated review
3/5
★★★☆☆
I am not satisfied because I had ordered whole leaves and they sent me leaves cut in small pieces; too bad because I intended to recommend them cordially
Reviewer icon
Mohamed A.(acheteur vérifié)
purchased on 07/02/2023 
Translated review
Answer from Sambavanilla
Hello, I invite you to check your order carefully, but you had selected chopped leaves, which corresponds to the product we sent you. Best regards,
3/5
★★★☆☆
Product corresponds to my expectations and fast delivery
Reviewer icon
Marianne J.(acheteur vérifié)
purchased on 30/01/2023 
Translated review
2/5
★★☆☆☆
12 days of delivery while lzq cgv mentioned 5 days... No commercial gesture
Reviewer icon
Carole C.(acheteur vérifié)
purchased on 02/12/2022 
Translated review
Answer from Sambavanilla
We did our best to resolve the problem with the carrier.
After all the insults and threats we received in writing for a simple order, it is difficult to give you a commercial gesture.
3/5
★★★☆☆
Very fast delivery but very poor quality
Reviewer icon
Emmanuel B.(acheteur vérifié)
purchased on 24/11/2022 
Translated review
Answer from Sambavanilla
Too bad we don't have more details on the qualitative complaints!
3/5
★★★☆☆
Order received quickly The quality and the calibre of the 10 pods is too uneven.
Reviewer icon
Hervé N.(acheteur vérifié)
purchased on 06/11/2022 
Translated review
2/5
★★☆☆☆
The quality of the tonka beans was not very good and the vanilla pods were prettier in pictures than in reality. Too bad
Reviewer icon
Maxime B.(acheteur vérifié)
purchased on 12/10/2022 
Translated review
Answer from Sambavanilla
The color of the tonka beans does not influence the quality level. As for the size, it is nature that chooses, but when the beans are small we always add a few more in the bags.
3/5
★★★☆☆
The pods were smaller than on the pictures
Reviewer icon
Léone A.(acheteur vérifié)
purchased on 07/04/2022 
Translated review
3/5
★★★☆☆
Order of more than 300€ not even a small gift a little disappointed. Weight not respected on certain product. Good quality all the same and fast and careful delivery
Reviewer icon
Sofiane A.(acheteur vérifié)
purchased on 30/03/2022 
Translated review
Answer from Sambavanilla
You had however benefited from a 10% discount on your purchases.
3/5
★★★☆☆
Pods a little small and not very big.especially the Papua
Reviewer icon
Jacques T.(acheteur vérifié)
purchased on 20/02/2022 
Translated review
Answer from Sambavanilla
Papuan Vanilla beans are available in several sizes. It's up to you to choose the one that suits you!
3/5
★★★☆☆
Good but I have a discount code that did not work I am disappointed.
Reviewer icon
Aymeric L.(acheteur vérifié)
purchased on 19/02/2022 
Translated review
Answer from Sambavanilla
When you encounter this kind of problem, the best thing is to contact us.
3/5
★★★☆☆
Products well packaged and quality, but the group gls not professional at all for my taste
Reviewer icon
Renaud C.(acheteur vérifié)
purchased on 02/02/2022 
Translated review
3/5
★★★☆☆
My first package was lost and I was reimbursed, but not the shipping costs. Unfortunately, this raises the cost of my order a little.
Reviewer icon
Thibault V.(acheteur vérifié)
purchased on 18/01/2022 
Translated review
3/5
★★★☆☆
Order received in 5 days Good quality product
Reviewer icon
Loveson J.(acheteur vérifié)
purchased on 05/01/2022 
Translated review