/10
★★★★★
based on 3467 published reviews
★★★★★
based on 3467 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
The vanilla beans I received were not as large as in previous years.
Willy P.
purchased on 03/07/2024
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Answer from
Sambavanilla
We strive to deliver pods with the most consistent sizes possible. I hope that next time the size will suit you better.
2/5
★★☆☆☆
Very small and without many seeds
Yeroham G.
purchased on 05/06/2024
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3/5
★★★☆☆
I thought the pods would be much bigger, but this will do.
Suzy A.
purchased on 24/03/2024
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2/5
★★☆☆☆
Poorly sealed bag of banded wood that emptied into the box, apart from that the rest looks fine.
Valentin G.
purchased on 06/03/2024
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Answer from
Sambavanilla
We apologize for any inconvenience caused by a bag opening during transport.
2/5
★★☆☆☆
Problem with GLS who automatically put my parcel on hold when my husband and I were present, contrary to the false allegations of the deliveryman who didn't leave a notice in the mailbox. As a result, even though I am a PRM, I had to bring my sick husband to the relay to pick up my parcel.
Valerie M.
purchased on 12/11/2023
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Answer from
Sambavanilla
We sincerely apologize for this delivery problem and will pass on the information to GLS.
All the best to you!
All the best to you!
3/5
★★★☆☆
This is not my first order, never disappointed, but delivery to be reviewed.
Björn F.
purchased on 15/10/2023
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3/5
★★★☆☆
Smaller pods than model...
Marie Anne V.
purchased on 12/08/2023
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Answer from
Sambavanilla
Pod size is always as described.
2/5
★★☆☆☆
I have received my parcel but I find it regrettable not to have an invoice or order form in the parcel in order to check the order.
Philippe D.
purchased on 08/07/2023
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Answer from
Sambavanilla
Hello Philippe,
We would like to inform you that we have decided not to include paper invoices in our parcels in order to protect the environment.
At Sambavanilla, we are deeply committed to sustainability and the protection of our beautiful planet. We are taking steps to reduce our environmental footprint and minimize our use of non-renewable resources, such as paper.
By going paperless, we hope to help save trees and reduce the amount of waste we produce. We firmly believe that it's our responsibility to do our part to protect the environment and foster a more sustainable future.
Nevertheless, we would like to reassure you that your electronic invoice is always sent to you by email. This allows you to keep a digital record of your purchases while preserving natural resources.
We sincerely thank you for supporting our ecological approach by agreeing not to receive a paper invoice with your parcel. We value your commitment to the environment, and are proud to count you among our conscientious and responsible customers.
We would like to inform you that we have decided not to include paper invoices in our parcels in order to protect the environment.
At Sambavanilla, we are deeply committed to sustainability and the protection of our beautiful planet. We are taking steps to reduce our environmental footprint and minimize our use of non-renewable resources, such as paper.
By going paperless, we hope to help save trees and reduce the amount of waste we produce. We firmly believe that it's our responsibility to do our part to protect the environment and foster a more sustainable future.
Nevertheless, we would like to reassure you that your electronic invoice is always sent to you by email. This allows you to keep a digital record of your purchases while preserving natural resources.
We sincerely thank you for supporting our ecological approach by agreeing not to receive a paper invoice with your parcel. We value your commitment to the environment, and are proud to count you among our conscientious and responsible customers.
2/5
★★☆☆☆
I bought 2 vanilla beans which were sent to me in an envelope. The envelope weighed 13g, which corresponds to 1.16 euros postage. However, I was charged 2.16 euros for postage, which was totally unjustified. Your company exaggerates delivery charges to make a profit.
Dominique G.
purchased on 05/07/2023
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Answer from
Sambavanilla
Dear Dominique,
We have noted your comment and would like to point out that the rate of €1.16 corresponds to a simple green letter, which is not quite the case for our shipment, which was "sent by priority letter with tracking.
Please note that we strive to offer the best delivery rates, which we invoice at cost price with no additional margins. Packaging costs are not charged, and we even offer free delivery above a certain purchase amount.
We have noted your comment and would like to point out that the rate of €1.16 corresponds to a simple green letter, which is not quite the case for our shipment, which was "sent by priority letter with tracking.
Please note that we strive to offer the best delivery rates, which we invoice at cost price with no additional margins. Packaging costs are not charged, and we even offer free delivery above a certain purchase amount.
3/5
★★★☆☆
Extremely hard vanilla bean
Eric C.
purchased on 28/05/2023
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Answer from
Sambavanilla
The vanilla beans are drier in the preparation sachets because the other ingredients tend to absorb their moisture, but as soon as they are mixed with the rum, they rehydrate.
3/5
★★★☆☆
Great product. The only downside is that the shipping costs are really too high.
Eric D.
purchased on 27/02/2023
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3/5
★★★☆☆
I am not satisfied because I had ordered whole leaves and they sent me leaves cut in small pieces; too bad because I intended to recommend them cordially
Mohamed A.
purchased on 07/02/2023
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Answer from
Sambavanilla
Hello, I invite you to check your order carefully, but you had selected chopped leaves, which corresponds to the product we sent you. Best regards,
3/5
★★★☆☆
Product corresponds to my expectations and fast delivery
Marianne J.
purchased on 30/01/2023
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2/5
★★☆☆☆
Very disappointed with this delivery compared to the others. The bag was not vacuum packed and the vanillas are half the size of my other orders
Pierre-alain M.
purchased on 09/01/2023
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2/5
★★☆☆☆
12 days of delivery while lzq cgv mentioned 5 days... No commercial gesture
Carole C.
purchased on 02/12/2022
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Answer from
Sambavanilla
We did our best to resolve the problem with the carrier.
After all the insults and threats we received in writing for a simple order, it is difficult to give you a commercial gesture.
After all the insults and threats we received in writing for a simple order, it is difficult to give you a commercial gesture.
3/5
★★★☆☆
Very fast delivery but very poor quality
Emmanuel B.
purchased on 24/11/2022
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Answer from
Sambavanilla
Too bad we don't have more details on the qualitative complaints!
3/5
★★★☆☆
Order received quickly The quality and the calibre of the 10 pods is too uneven.
Hervé N.
purchased on 06/11/2022
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2/5
★★☆☆☆
The quality of the tonka beans was not very good and the vanilla pods were prettier in pictures than in reality. Too bad
Maxime B.
purchased on 12/10/2022
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Answer from
Sambavanilla
The color of the tonka beans does not influence the quality level. As for the size, it is nature that chooses, but when the beans are small we always add a few more in the bags.
3/5
★★★☆☆
The pods were smaller than on the pictures
Léone A.
purchased on 07/04/2022
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3/5
★★★☆☆
Order of more than 300€ not even a small gift a little disappointed. Weight not respected on certain product. Good quality all the same and fast and careful delivery
Sofiane A.
purchased on 30/03/2022
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Answer from
Sambavanilla
You had however benefited from a 10% discount on your purchases.
3/5
★★★☆☆
Pods a little small and not very big.especially the Papua
Jacques T.
purchased on 20/02/2022
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Answer from
Sambavanilla
Papuan Vanilla beans are available in several sizes. It's up to you to choose the one that suits you!
3/5
★★★☆☆
Good but I have a discount code that did not work I am disappointed.
Aymeric L.
purchased on 19/02/2022
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Answer from
Sambavanilla
When you encounter this kind of problem, the best thing is to contact us.
3/5
★★★☆☆
Products well packaged and quality, but the group gls not professional at all for my taste
Renaud C.
purchased on 02/02/2022
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3/5
★★★☆☆
My first package was lost and I was reimbursed, but not the shipping costs. Unfortunately, this raises the cost of my order a little.
Thibault V.
purchased on 18/01/2022
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3/5
★★★☆☆
Order received in 5 days Good quality product
Loveson J.
purchased on 05/01/2022
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2/5
★★☆☆☆
I was not very happy with my order. The delivery time was really too long (12 days) without really having any info on the delivery. And disappointed to have received the cinnamon powder in a plastic bag, null for the conservation.
Célia C.
purchased on 02/01/2022
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Answer from
Sambavanilla
Mondial Relay sends sms only when your package is picked up and delivered to the relay point. We use plastic bags for transport and recommend that you use a spice jar for storage.
3/5
★★★☆☆
Product is perfect... a bit long to send... I recommend...
Mickael R.
purchased on 12/12/2021
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3/5
★★★☆☆
For a first time not disappointed, I recommend
Cyrille H.
purchased on 12/12/2021
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3/5
★★★☆☆
The vanilla of Madagascar does not correspond absolutely to my expectations and especially not to the photo which is on the site
Thomas K.
purchased on 21/11/2021
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Answer from
Sambavanilla
Our Gourmet vanilla is the same as in the photo we took. It is fleshy, fresh and rich in seeds. Of course, one can always have higher requirements and we always recommend communication in order to offer you products according to your needs.
3/5
★★★☆☆
Not bad but not more! The price is very interesting, the quality is in relation! Good experience!
Gilles C.
purchased on 02/11/2021
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3/5
★★★☆☆
Sending is too long
Marie Laure R.
purchased on 31/10/2021
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Answer from
Sambavanilla
Your order placed on Sunday 31 October was sent on Tuesday 2 November.
We apologize, but our company does not work on Sundays or holidays.
We apologize, but our company does not work on Sundays or holidays.
3/5
★★★☆☆
I did get the vanilla extract. But it doesn't taste the same as last time: it tastes more like alcohol...
Quentin R.
purchased on 01/10/2021
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Answer from
Sambavanilla
Our extract is produced by hand; its taste and smell may vary from one batch to another, but the ingredients remain in identical proportions.
3/5
★★★☆☆
I received the order and it was on time and the pills work great.
Noura M.
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Answer from
Sambavanilla
I'm sorry, but weekends are not included in the delivery time. Only working days.
2/5
★★☆☆☆
Very bad communication from this seller. Without any information during the order taking, the site validates your purchase although the delivery is suspended during the holidays. Result more than 3 weeks of delay during which your relay point or yourself may be absent because of holidays.
Bruno D.
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Answer from
Sambavanilla
We informed our customers of our holiday periods and had limited access to our emails during our holidays. We are sorry that you did not see our messages.
3/5
★★★☆☆
Shipping costs too high
Sylvain F.
purchased on 09/07/2021
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2/5
★★☆☆☆
The packages of foodstuffs are not hermetically sealed!
S. D.
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Answer from
Sambavanilla
All our spice bags are closed by hand, but are not sealed. This is to allow you to reseal them after use.
2/5
★★☆☆☆
The products are not too bad but often out of stock...on the other hand, the customer service sucks. I was never informed of the delivery of the product at the relay point, I had to contact the customer service who never answered me by email. I had to contact the customer service who never answered by email. Contacted by phone, I was informed that my package was there...it's still incredible not to be informed of the good reception of its packages...
Sourignanh S.
purchased on 13/05/2021
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3/5
★★★☆☆
The products are quality, well packaged and shipped quickly. I'm taking off 2 stars because the delivery is marked as offered, but as soon as you log in to finalize the order, fees appear...
Cédric N.
purchased on 19/04/2021
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3/5
★★★☆☆
The order was as promised on the website.
Maxime L.
purchased on 04/04/2021
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3/5
★★★☆☆
Product TOP but unfortunately on one of the products (the star ANIS) does not correspond to the description (all broken and poor quality)
Clement C.
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Answer from
Sambavanilla
We are sorry that the product did not stand up well to the transport and will make sure to protect it better for the next shipments.
3/5
★★★☆☆
Very good product but the prices have gone up in less than a year and that's a shame
Stephane L.
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Answer from
Sambavanilla
Over the last 12 months we have not applied any price increase and the prices of vanilla have even decreased. We do not understand your comment very well.
3/5
★★★☆☆
I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product. The lack of communication was the problem caf I had to send a message to know why my order did not arrive (approx 10 days) while the delivery charges are to my taste a little expensive.
Elsa H.
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Answer from
Sambavanilla
we send emails at each step of the order's progress.
Once the package is shipped, the carrier is responsible for communicating on the tracking of packages.
Perhaps you had badly informed your email address.
Once the package is shipped, the carrier is responsible for communicating on the tracking of packages.
Perhaps you had badly informed your email address.
3/5
★★★☆☆
Fast shipping. I ordered 3 different kinds of vanilla (kely, prima and papouasie). The size and freshness is decent, but I find it severely lacking in flavor. I expected much better.
Yannick R.
purchased on 26/02/2021
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3/5
★★★☆☆
Good product but shipping costs too expensive
Stéphane R.
purchased on 13/02/2021
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3/5
★★★☆☆
I did not receive my first package because of the post office but Sambavanilla was very reactive to send me back a package that I received well this time, the vanilla looks top quite fragrant. I thank you Sambavanilla, I would surely do another order with you.
Thomas F.
purchased on 05/02/2021
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3/5
★★★☆☆
I ordered the top of the range and expected better, I don't see the difference with the one I buy in a bag at the supermarket. I'm very pleased with the service.
Jonathan P.
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Answer from
Sambavanilla
The first difference is probably the price.
3/5
★★★☆☆
Good value for money, better pods for more expensive at other dealers 😉
Manon C.
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Answer from
Sambavanilla
We strive to offer the best value for money. Of course, it is always possible to find more expensive products at other merchants.
3/5
★★★☆☆
Disappointed, the pods are really not big...I wouldn't recommend anymore...too bad
Franck G.
purchased on 25/11/2020
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3/5
★★★☆☆
Vanilla quite dry
Herve R.
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Answer from
Sambavanilla
The moisture content of our vanillas remains in line with our stated standards.
3/5
★★★☆☆
A little disappointed with the size of the vanilla, very small
Jocelyne B.
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Answer from
Sambavanilla
The kelly pods have a size of 13 cm. If you want longer pods, we can offer you the gourmet pods or the Papua XL pods.
3/5
★★★☆☆
One of the few sites to mention the vanillin content, vanilla as described .... ...but, the taste is not there. I'm used to making ice cream and custards with vanilla beans, but I didn't find the smell and taste I usually had. I'm going to double the doses, and it will become a luxury dessert, too bad.
Michel P.
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Answer from
Sambavanilla
For a better infusion of the pods, we recommend that you let them soak in the milk for at least 24 hours in the refrigerator before starting your preparations.
2/5
★★☆☆☆
I placed my order on 02/09/20, I received it on 10/09/20. Delivery too long!
Lynda N.
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Answer from
Sambavanilla
We ship our packages within 24 hours after the order, but we do not control the delays of the Post Office.
3/5
★★★☆☆
I thought the pod would be larger however it was well filled and had a lot of flavor. Next time I will take the higher quality.
Fabienne L.
purchased on 21/08/2020
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3/5
★★★☆☆
I have received my order and it is now ready to be shipped. The product was just crushed (cocoa bean crumbs). I would like to thank you for the great service.
Maxime L.
purchased on 10/08/2020
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3/5
★★★☆☆
Correct delivery on time, average quality of vanilla. Good vacuum packaging.
Hervé C.
purchased on 02/08/2020
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3/5
★★★☆☆
Received quickly but not yet tasted
Yohan D.
purchased on 04/07/2020
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Answer from
Sambavanilla
It would have been better to test the product before giving your opinion.
3/5
★★★☆☆
I just received my order, the vanilla is still beautiful. I ordered cinnamon and instead I got turmeric... too bad
Laurent N.
purchased on 04/06/2020
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Answer from
Sambavanilla
We are sorry for the error and would like to point out that we have returned the cinnamon to you.
3/5
★★★☆☆
Aroma not very intense
Pietro D.
purchased on 04/04/2020
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3/5
★★★☆☆
Quite disappointed with the black pepper from Madagascar. Indeed it is quite bland, unlike that of another supplier
Louis S.
purchased on 14/05/2020
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3/5
★★★☆☆
Disappointed that the vanilla does not come from Reunion Island. It comes from Madagascar. ...less good for my taste. Less fleshy pods than the ones I had brought from Reunion. Fast shipping but too expensive for the quality.
Elisabeth N.
purchased on 06/04/2020
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Answer from
Sambavanilla
We thought it was sufficiently clear that our vanilla comes from Madagascar.
We take note of your comment without entering into the debate of whether vanilla from Reunion is better than vanilla from Madagascar.
As for the shipping costs, they are calculated according to the weight of the packages and not the quality of the products.
We take note of your comment without entering into the debate of whether vanilla from Reunion is better than vanilla from Madagascar.
As for the shipping costs, they are calculated according to the weight of the packages and not the quality of the products.