/10
★★★★★
based on 3162 published reviews
★★★★★
based on 3162 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
My first package was lost and I was reimbursed, but not the shipping costs. Unfortunately, this raises the cost of my order a little.
Thibault V.
purchased on 18/01/2022
Translated review3/5
★★★☆☆
Order received in 5 days Good quality product
Loveson J.
purchased on 05/01/2022
Translated review2/5
★★☆☆☆
I was not very happy with my order. The delivery time was really too long (12 days) without really having any info on the delivery. And disappointed to have received the cinnamon powder in a plastic bag, null for the conservation.
Célia C.
purchased on 02/01/2022
Translated review Answer from Sambavanilla
Mondial Relay sends sms only when your package is picked up and delivered to the relay point. We use plastic bags for transport and recommend that you use a spice jar for storage.
3/5
★★★☆☆
Product is perfect... a bit long to send... I recommend...
Mickael R.
purchased on 12/12/2021
Translated review3/5
★★★☆☆
For a first time not disappointed, I recommend
Cyrille H.
purchased on 12/12/2021
Translated review3/5
★★★☆☆
The vanilla of Madagascar does not correspond absolutely to my expectations and especially not to the photo which is on the site
Thomas K.
purchased on 21/11/2021
Translated review Answer from Sambavanilla
Our Gourmet vanilla is the same as in the photo we took. It is fleshy, fresh and rich in seeds. Of course, one can always have higher requirements and we always recommend communication in order to offer you products according to your needs.
3/5
★★★☆☆
Not bad but not more! The price is very interesting, the quality is in relation! Good experience!
Gilles C.
purchased on 02/11/2021
Translated review3/5
★★★☆☆
Sending is too long
Marie Laure R.
purchased on 31/10/2021
Translated review Answer from Sambavanilla
Your order placed on Sunday 31 October was sent on Tuesday 2 November.
We apologize, but our company does not work on Sundays or holidays.
We apologize, but our company does not work on Sundays or holidays.
3/5
★★★☆☆
I did get the vanilla extract. But it doesn't taste the same as last time: it tastes more like alcohol...
Quentin R.
purchased on 01/10/2021
Translated review Answer from Sambavanilla
Our extract is produced by hand; its taste and smell may vary from one batch to another, but the ingredients remain in identical proportions.
3/5
★★★☆☆
I received the order and it was on time and the pills work great.
Noura M. Translated review
Answer from Sambavanilla
I'm sorry, but weekends are not included in the delivery time. Only working days.
2/5
★★☆☆☆
Very bad communication from this seller. Without any information during the order taking, the site validates your purchase although the delivery is suspended during the holidays. Result more than 3 weeks of delay during which your relay point or yourself may be absent because of holidays.
Bruno D. Translated review
Answer from Sambavanilla
We informed our customers of our holiday periods and had limited access to our emails during our holidays. We are sorry that you did not see our messages.
3/5
★★★☆☆
Shipping costs too high
Sylvain F.
purchased on 09/07/2021
Translated review2/5
★★☆☆☆
The packages of foodstuffs are not hermetically sealed!
S. D. Translated review
Answer from Sambavanilla
All our spice bags are closed by hand, but are not sealed. This is to allow you to reseal them after use.
3/5
★★★☆☆
The order was as promised on the website.
Maxime L.
purchased on 04/04/2021
Translated review3/5
★★★☆☆
Product TOP but unfortunately on one of the products (the star ANIS) does not correspond to the description (all broken and poor quality)
Clement C. Translated review
Answer from Sambavanilla
We are sorry that the product did not stand up well to the transport and will make sure to protect it better for the next shipments.
3/5
★★★☆☆
Very good product but the prices have gone up in less than a year and that's a shame
Stephane L. Translated review
Answer from Sambavanilla
Over the last 12 months we have not applied any price increase and the prices of vanilla have even decreased. We do not understand your comment very well.
3/5
★★★☆☆
I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product. The lack of communication was the problem caf I had to send a message to know why my order did not arrive (approx 10 days) while the delivery charges are to my taste a little expensive.
Elsa H. Translated review
Answer from Sambavanilla
we send emails at each step of the order's progress.
Once the package is shipped, the carrier is responsible for communicating on the tracking of packages.
Perhaps you had badly informed your email address.
Once the package is shipped, the carrier is responsible for communicating on the tracking of packages.
Perhaps you had badly informed your email address.
3/5
★★★☆☆
Fast shipping. I ordered 3 different kinds of vanilla (kely, prima and papouasie). The size and freshness is decent, but I find it severely lacking in flavor. I expected much better.
Yannick R.
purchased on 26/02/2021
Translated review3/5
★★★☆☆
Good product but shipping costs too expensive
Stéphane R.
purchased on 13/02/2021
Translated review3/5
★★★☆☆
I did not receive my first package because of the post office but Sambavanilla was very reactive to send me back a package that I received well this time, the vanilla looks top quite fragrant. I thank you Sambavanilla, I would surely do another order with you.
Thomas F.
purchased on 05/02/2021
Translated review