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G
Rating: 5 out of 5
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
All reviews
N
Rating: 3 out of 5
I am disappointed with the DPD pick-up delivery service. The package, announced with a delay of 2 to 3 days, ultimately took 7 to 8 days to arrive. Unfortunately, this is not the first time that the delays have reached a full week. Moreover, the package was not delivered to the relay point I had selected. The relay point chosen by the service is not even one of the closest to my home. Finally, while tracking the package, I noticed that it passed through several centers far from its final destination (Courcelles, Vilvoorde, Arras, Roissy, Nancy), which seems to have contributed to the delay. Nadine
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Response from Senup
Dear Nadine,
Thank you for taking the time to share your experience with our service. We are sorry to hear that the delivery of your package did not meet your expectations, particularly regarding the delays and the choice of the relay point. We understand how frustrating this can be and we apologize for the inconvenience.
Please know that we take your comments very seriously and we will pass them on to our delivery partner to improve our service. Your feedback is valuable and helps us to progress.
We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The Senup team
Thank you for taking the time to share your experience with our service. We are sorry to hear that the delivery of your package did not meet your expectations, particularly regarding the delays and the choice of the relay point. We understand how frustrating this can be and we apologize for the inconvenience.
Please know that we take your comments very seriously and we will pass them on to our delivery partner to improve our service. Your feedback is valuable and helps us to progress.
We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The Senup team
F
Rating: 5 out of 5
excellent
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C
Rating: 4 out of 5
Speed of the order Delivery time a bit longer than usual Probably more packages due to the holidays Nothing more to report. Always on top
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Response from Senup
Hello Christian,
Thank you for your review and for the 4/5 rating. We are delighted to hear that you are satisfied with the speed of your order. We are aware that delivery times can be extended during peak periods and we thank you for your understanding. Your satisfaction is our priority and we will do everything possible to improve your experience in the future. We look forward to seeing you again on Senup!
Best regards,
The Senup team
Thank you for your review and for the 4/5 rating. We are delighted to hear that you are satisfied with the speed of your order. We are aware that delivery times can be extended during peak periods and we thank you for your understanding. Your satisfaction is our priority and we will do everything possible to improve your experience in the future. We look forward to seeing you again on Senup!
Best regards,
The Senup team
F
Rating: 5 out of 5
very good contact, thank you
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N
Rating: 5 out of 5
Competitive prices and extremely fast delivery
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C
Rating: 5 out of 5
Perfect fast
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J
Rating: 5 out of 5
a
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S
Rating: 5 out of 5
Very satisfied with my purchase. I will recommend at Senup.
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A
Rating: 5 out of 5
Glad that I can have it delivered to my service point! No car needed and I don't have to stay home for it! Hats off!
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C
Rating: 5 out of 5
Interesting prices. To recommend. Fast and reliable delivery
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E
Rating: 5 out of 5
Perfect
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L
Rating: 5 out of 5
Very good a bit expensive
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M
Rating: 5 out of 5
Everything went perfectly
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H
Rating: 5 out of 5
Satisfied with the product and the delivery
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N
Rating: 5 out of 5
No issues like previous orders
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G
Rating: 4 out of 5
Quick reception, correct price, however, at the price of shipping costs (€7.90), the package was poorly taped and ripped... I believe that at this price, the packaging should be of better quality hence my 4 *
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I
Rating: 4 out of 5
Satisfied
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G
Rating: 5 out of 5
All good, thank you
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J
Rating: 5 out of 5
Stock price, fast delivery, finally nothing to complain about
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A
Rating: 5 out of 5
Perfect, fast
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J
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
Top service, fast, competitive price, promotional code, don't change anything . . .
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C
Rating: 5 out of 5
Well received quickly, very good
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G
Rating: 5 out of 5
The delivery was made on time, the price was excellent and the quality of the materials is always impeccable! I recommend without hesitation!
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M
Rating: 5 out of 5
Very satisfied! Good prices and very fast shipping! Excellent!
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E
Rating: 5 out of 5
5 out of 5
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M
Rating: 5 out of 5
Very well served
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B
Rating: 4 out of 5
Happy with my first order but to reorder the product is out of stock. It's a shame
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M
Rating: 5 out of 5
Good correct service
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A
Rating: 5 out of 5
As always, very satisfied.
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J
Rating: 4 out of 5
Fast delivery..
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P
Rating: 5 out of 5
Perfect :)
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L
Rating: 5 out of 5
I am very happy with the delivery but I do not like this constant surveillance of the delivery people. Best regards
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C
Rating: 5 out of 5
Fast delivery of quality material
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M
Rating: 4 out of 5
Fast order and delivery, it's great
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M
Rating: 5 out of 5
Excellent experience with this merchant site.
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P
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
-
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C
Rating: 5 out of 5
thank you for your good organization of deliveries and products on time.
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