Customer reviews of Senup

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 026 published reviews
5 6 706 84% 4 971 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Customer experience consistently highlights fast and reliable delivery, with many mentions of on-time or even ultra-fast shipping and smooth handoffs to carriers. People appreciate the value and variety, noting good prices, a broad assortment including main and lesser-known brands, and multipacks that offer strong price-performance. Service quality stands out as well, with praise for helpful phone support, easy ordering processes, and courteous, professional delivery personnel. Overall, the store is described as efficient, dependable, and offering solid product satisfaction.

All reviews

P
Patricia M.
Rating: 5 out of 5
following a purchase from 08/12/2025
Very satisfied Thank you
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Jocelyne J.
Rating: 5 out of 5
following a purchase from 09/12/2025
Always perfect. Great product
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G. S.
Rating: 4 out of 5
following a purchase from 11/12/2025
Good products, delivered quickly
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A
Alain B.
Rating: 5 out of 5
following a purchase from 29/11/2025
Product always of quality and easy to use
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W
William D.
Rating: 5 out of 5
following a purchase from 06/12/2025
Always on top and very fast good service and quality
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Response from Senup
Dear William, we sincerely thank you for your flattering review and your 5-star rating. We are delighted that you appreciate the quality of our service and the speed of our offerings. Your satisfaction is our priority, and we are committed to continuing to provide you with the best.
J
Jean Yves O.
Rating: 4 out of 5
following a purchase from 05/12/2025
Delivery a bit long the package stayed several days in the carrier's warehouses
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J
Jacques U.
Rating: 5 out of 5
following a purchase from 08/12/2025
fast delivery price com everything is well competitive
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D
Dominique L.
Rating: 5 out of 5
following a purchase from 02/12/2025
super
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G
Gisèle T.
Rating: 5 out of 5
following a purchase from 06/12/2025
-
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N
Nadine M.
Rating: 3 out of 5
following a purchase from 01/12/2025
I am disappointed with the DPD pick-up delivery service. The package, announced with a delay of 2 to 3 days, ultimately took 7 to 8 days to arrive. Unfortunately, this is not the first time that the delays have reached a full week. Moreover, the package was not delivered to the relay point I had selected. The relay point chosen by the service is not even one of the closest to my home. Finally, while tracking the package, I noticed that it passed through several centers far from its final destination (Courcelles, Vilvoorde, Arras, Roissy, Nancy), which seems to have contributed to the delay. Nadine
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Response from Senup
Dear Nadine,

Thank you for taking the time to share your experience with our service. We are sorry to hear that the delivery of your package did not meet your expectations, particularly regarding the delays and the choice of the relay point. We understand how frustrating this can be and we apologize for the inconvenience.

Please know that we take your comments very seriously and we will pass them on to our delivery partner to improve our service. Your feedback is valuable and helps us to progress.

We hope to have the opportunity to fully satisfy you on your next order.

Best regards,
The Senup team
F
Frédérique P.
Rating: 5 out of 5
following a purchase from 04/12/2025
excellent
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C
Christian B.
Rating: 4 out of 5
following a purchase from 29/11/2025
Speed of the order Delivery time a bit longer than usual Probably more packages due to the holidays Nothing more to report. Always on top
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Response from Senup
Hello Christian,

Thank you for your review and for the 4/5 rating. We are delighted to hear that you are satisfied with the speed of your order. We are aware that delivery times can be extended during peak periods and we thank you for your understanding. Your satisfaction is our priority and we will do everything possible to improve your experience in the future. We look forward to seeing you again on Senup!

Best regards,
The Senup team
F
Francis G.
Rating: 5 out of 5
following a purchase from 04/12/2025
very good contact, thank you
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Nicolas F.
Rating: 5 out of 5
following a purchase from 04/12/2025
Competitive prices and extremely fast delivery
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C
Cindy R.
Rating: 5 out of 5
following a purchase from 03/12/2025
Perfect fast
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J
Jean-François L.
Rating: 5 out of 5
following a purchase from 29/11/2025
a
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Suzanne M.
Rating: 5 out of 5
following a purchase from 29/11/2025
Very satisfied with my purchase. I will recommend at Senup.
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A
Aimee V.
Rating: 5 out of 5
following a purchase from 30/11/2025
Glad that I can have it delivered to my service point! No car needed and I don't have to stay home for it! Hats off!
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C
Claudine T.
Rating: 5 out of 5
following a purchase from 26/11/2025
Interesting prices. To recommend. Fast and reliable delivery
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E
Evelyne D.
Rating: 5 out of 5
following a purchase from 01/12/2025
Perfect
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L
Louis V.
Rating: 5 out of 5
following a purchase from 28/11/2025
Very good a bit expensive
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M
M. M.
Rating: 5 out of 5
following a purchase from 29/11/2025
Everything went perfectly
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H
Helene D.
Rating: 5 out of 5
following a purchase from 28/11/2025
Satisfied with the product and the delivery
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Nicole T.
Rating: 5 out of 5
following a purchase from 27/11/2025
No issues like previous orders
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G
Gaetan M.
Rating: 4 out of 5
following a purchase from 28/11/2025
Quick reception, correct price, however, at the price of shipping costs (€7.90), the package was poorly taped and ripped... I believe that at this price, the packaging should be of better quality hence my 4 *
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I
Ilyas A.
Rating: 4 out of 5
following a purchase from 27/11/2025
Satisfied
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G
Guislaine B.
Rating: 5 out of 5
following a purchase from 27/11/2025
All good, thank you
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J
Jean-Pierre P.
Rating: 5 out of 5
following a purchase from 27/11/2025
Stock price, fast delivery, finally nothing to complain about
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A
Alain R.
Rating: 5 out of 5
following a purchase from 27/11/2025
Perfect, fast
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Jacqueline C.
Rating: 5 out of 5
following a purchase from 27/11/2025
Perfect
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S
Serge R.
Rating: 5 out of 5
following a purchase from 26/11/2025
Top service, fast, competitive price, promotional code, don't change anything . . .
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C
Colette B.
Rating: 5 out of 5
following a purchase from 25/11/2025
Well received quickly, very good
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G
Gianluca B.
Rating: 5 out of 5
following a purchase from 19/11/2025
The delivery was made on time, the price was excellent and the quality of the materials is always impeccable! I recommend without hesitation!
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M
Michel B.
Rating: 5 out of 5
following a purchase from 24/11/2025
Very satisfied! Good prices and very fast shipping! Excellent!
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E
Eliane S.
Rating: 5 out of 5
following a purchase from 19/11/2025
5 out of 5
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M
Marcelle D.
Rating: 5 out of 5
following a purchase from 19/11/2025
Very well served
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B
Benoît D.
Rating: 4 out of 5
following a purchase from 17/11/2025
Happy with my first order but to reorder the product is out of stock. It's a shame
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M
Marcel R.
Rating: 5 out of 5
following a purchase from 17/11/2025
Good correct service
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A
Alain H.
Rating: 5 out of 5
following a purchase from 13/11/2025
As always, very satisfied.
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J
Jhj B.
Rating: 4 out of 5
following a purchase from 16/11/2025
Fast delivery..
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