/10
★★★★★
based on 6703 published reviews
★★★★★
based on 6703 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Delivery very badly managed ...
Acheteur Vérifié
purchased on 16/11/2016
Translated review Answer from Senup
Hello Mr. Pierens, after checking, we note that the delivery of your package with GLS was slower than expected. Usually, a delivery with GLS is done in 24 to 48 hours with a deposit in a relay point in case of absence. I see that your package was presented on 21/01 and 23/01 but that nobody was present to receive it. The package was finally dropped off at a relay point on 24/01, which is particularly long for a shipment on 17/01. I apologize for this delay. The problem has been passed on to GLS. Sincerely, Frédéric, Senup customer service.
1/5
★☆☆☆☆
3 weeks delay for a product announced as in stock within 8 days. Still not in stock to this day and no information from Smartlife about this delay.
Acheteur Vérifié
purchased on 25/10/2016
Translated review Answer from Senup
Hello Mr. Naudin, We have noticed that the Nateen Combi Super Ultra Large was out of stock at the time of your order. It is always possible to ask us to split an order in order to get the products available immediately. This is what we will do for your order, as all other products are in stock. We apologize for this exceptionally long delay. Sincerely, The Smartlifetime.com team
1/5
★☆☆☆☆
Order deliverable in 48h according to the site. Delivered in 3 WEEKS!!! No response after two return requests. To flee...
Acheteur Vérifié
purchased on 29/06/2016
Translated review1/5
★☆☆☆☆
Why? Because it happens to everyone to make a mistake and not to take back an unused item to have an exchange is not commercial and regret a lot. Lose a good customer, too bad!
Acheteur Vérifié
purchased on 14/06/2016
Translated review1/5
★☆☆☆☆
Wrong product and wrong indication on the website
Acheteur Vérifié
purchased on 23/05/2016
Translated review1/5
★☆☆☆☆
Delivery times were not respected at all even though my order was urgent and despite my reminders, I was very disappointed.
Acheteur Vérifié
purchased on 29/04/2016
Translated review1/5
★☆☆☆☆
The order arrived a week late. The products were available and sent within 48 hours. IT IS ONLY A LIE. They sell products necessary to severe incontinents having a real need, and in my case I can not move me being able to move,
Acheteur Vérifié
purchased on 07/04/2016
Translated review1/5
★☆☆☆☆
I placed my order on December 8 and received the items on December 23 too long for me!!!
Acheteur Vérifié
purchased on 08/12/2015
Translated review1/5
★☆☆☆☆
Deadlines not respected, order received much too late
Acheteur Vérifié
purchased on 07/08/2015
Translated review1/5
★☆☆☆☆
I was delivered with a month wait while the site announced 4 days for restocking. Smartlifetime accused its supplier Siissel... I had ordered from Sissel and I was delivered in 2 days! As I did not receive my equipment in time with Smartlifetime, I had to buy this equipment elsewhere for my training course, and send back the package from Smartlifetime after receiving it... In short, supposedly a promotion, and in the end, a lot of complications for nothing. I DO NOT RECOMMEND
Acheteur Vérifié
purchased on 23/06/2015
Translated review