8.9/10
★★★★☆
based on 2568 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

The skis that were sent out were rebuilt on the "underside" but very worn, scratched and dirty on the tops. The white bindings were very damaged. In addition, a pair of poles (invoiced) were missing from my order and, finally, the carrier who was supposed to make an appointment for delivery turned up without contacting me beforehand. Luckily, someone was able to open the door for him......To come back to the condition of the skis: I had chosen a wear condition of "1" for the 3 pairs.

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Acheteur Vérifié
purchased on 03/12/2019
Translated review
Answer from Skioccas
Hello, First of all our apologies for forgetting the pair of sticks. We are sending them out tomorrow and are very sorry for the mistake. However, we haven't received any emails or feedback from you via support. If the order doesn't suit you, you can return it free of charge for 15 days. Would you be able to send us photos of the skis received so that we can discuss the disagreement in condition 1?
1 /5
★☆☆☆☆

Very degraded ski surface. Visually, these skis were not saleable. It seems that it's not even the pair. One ski is more degraded than the other. Only the sole seems correct.

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Acheteur Vérifié
purchased on 20/11/2019
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Answer from Skioccas
Good evening, We have just checked your order, it is a ski in condition 3, the conditions are well indicated on the site, condition 3 is the lowest condition of the 3 proposed. After searching our support software, we can't find any complaints or claims on your part, although the site does indicate satisfied or reimbursed, with the cost of return at our expense. Do you have any photos so that we can have an opinion on the pair sent and find a solution? Normally, customers phone us or contact us by email before giving a negative review, to try to understand their dissatisfaction and find a solution. We are aware that we can make mistakes, but posting a negative review without our knowledge and understanding makes it difficult to deal with the problem. Thank you for your time.
1 /5
★☆☆☆☆

Untrue photos of the condition of the item

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Acquirente Verificato
purchased on 13/04/2019
Translated review
1 /5
★☆☆☆☆

Maybe the delivery time to France is short, but to Sweden it took 12 Days for the delivery to arrive.

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Verified Buyer
purchased on 21/02/2019
1 /5
★☆☆☆☆

The skis were quite scratched

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Comprador Verificado
purchased on 17/02/2019
Translated review
1 /5
★☆☆☆☆

Skis correct underneath but well worn on top even in wear level number 2 might as well take 3 if it's to have that or even take nothing.

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Acheteur Vérifié
purchased on 05/02/2019
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Answer from Skioccas
Hello, Why come to put a review first instead of contacting us to find a solution? We make it clear that we will exchange or refund if the customer is not satisfied. Would you like us to take the ski back? Do you have a photo of the product so we can see if there was a problem with the condition? As you can see from the comments, we have very few bad reviews, often due to a condition error in the shipment. The most important thing for a ski is the soles, and in your case they seem to be in perfect condition. Please bear in mind that we're only charging 35 for a pair worth 799. We are available to help you find a solution so that you can be satisfied with your order.
1 /5
★☆☆☆☆

Equipment in poor condition

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Acheteur Vérifié
purchased on 03/01/2019
Translated review
Answer from Skioccas
Hello, Could we have more information, you bought a model in condition 3, the most damaged condition. We can take back the equipment and refund you if it does not suit you.


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