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A
Rating: 5 out of 5
Everything is fine. -
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Customer reviews of SLID’UP by Mantion
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 9 303 published reviews
Summary of reviews
The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
All reviews
C
Rating: 5 out of 5
fast delivery and well packaged
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N
Rating: 5 out of 5
Super quality, fast delivery!
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G
Rating: 5 out of 5
Fast!!
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F
Rating: 5 out of 5
Very fast delivery.
Very well designed site.
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Very well designed site.
N
Rating: 1 out of 5
Order placed on 20/06, delivery 2 to 3 days but still nothing received after 8 days.
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Response from SLID’UP by Mantion
Hello, We are really sorry to learn that your order, placed on 20/06, and shipped on 23/06 took longer than expected to arrive. After checking the postal tracking site, it is indicated that the package was delivered to your mailbox on Saturday, June 28. If this is not the case, please send us a complaint by email at: [email protected] Best regards, Dominique - The slidup.fr team
D
Rating: 5 out of 5
Good.
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C
Rating: 5 out of 5
Sturdy materials, very serious and professional site.
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C
Rating: 5 out of 5
Simply super
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J
Rating: 5 out of 5
I found the shop by chance and ordered there. All necessary information is provided. Shipping is cheap even though a 1.95m rail is already bulky. It was delivered the next day. I am super satisfied.
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G
Rating: 5 out of 5
Easy order and fast service.
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S
Rating: 5 out of 5
Very fast delivery. As for the quality, I cannot comment yet, but everything looks very professional.
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C
Rating: 5 out of 5
They processed my order the following morning after placing it the previous evening.
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
G
Rating: 5 out of 5
Practical and well explained. I appreciate the plans and dimensions in images directly in the product presentations.
Customer service is great on the phone. Friendly and helpful.
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Customer service is great on the phone. Friendly and helpful.
G
Rating: 5 out of 5
I was in contact with customer service, very good feeling, attentive and responsive person.
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P
Rating: 5 out of 5
Bite late , but product 5 stars solid
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
S
Rating: 4 out of 5
package arrived open
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J
Rating: 5 out of 5
Excellent quality products that are very easy to set up. For installation on an old or rustic building, it is preferable to properly prepare the flatness of the board to ensure perfect alignment of the motor supports. The site's responsiveness for preparing and shipping the order is remarkable.
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V
Rating: 5 out of 5
Excellent in every way. This is the second time I order from slideup, delivery in 72 hours, quality products at a very reasonable price. I recommend without hesitation.
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M
Rating: 5 out of 5
super
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J
Rating: 5 out of 5
Good material, careful shipping.
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L
Rating: 1 out of 5
disgraceful delivery service.
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D
Rating: 5 out of 5
Very satisfied with the company Slid-up. After ordering, fast delivery. Very satisfied with the order tracking. I noticed during unpacking that the finishing strip of 3 meters was bent, probably during transport even though the package was perfect. I contacted them, sent a photo of the strip, and they replaced it very quickly without any problem.
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F
Rating: 5 out of 5
Easy to assemble, durable over time. Very satisfied with this product.
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J
Rating: 4 out of 5
In the package upon opening, I found the low brush missing. Józef Ogórek
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P
Rating: 2 out of 5
Still haven't received my order from June 30, 2025. GLS notified me of delays twice with rescheduled delivery dates...
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K
Rating: 1 out of 5
Package received empty at a pickup point... I therefore refused the package... I am waiting for a refund from you.
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J
Rating: 5 out of 5
Supporting a Canadian Company. Product Shipped and arrived ahead of scheduled date.
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
G
Rating: 1 out of 5
Too difficult to give a score. The merchandise seems fine but the system of references to order is very confusing. Do confusing that I apparently ordered the wrong rail. Though it seemed obvious to me that if you order 3 rails they would all be the same size. . I was told it was my fault and returns were not accepted. This treatment, in the modern world of internet ordering is not only unacceptable but also probably illegal in the consumer code.
So, shape up, Slid'up, be amenable, be nice.
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So, shape up, Slid'up, be amenable, be nice.
Response from SLID’UP by Mantion
Dear Sir, Thank you for taking the time to share your feedback. We’re sorry to hear that the product dimensions did not meet your expectations. The additional rail you purchased is unfortunately not compatible with the selected kit. We understand how this may have caused confusion, even though the information provided on our website is fairly detailed. Of course, a return of the wrong product is possible. Best regards Slid'Up Customer Service A return of the item for a refund is possible.
J
Rating: 4 out of 5
Nothing to report, contact with the resale company in Dijon very friendly, attentive and very professional. Thank you to them. As for the product, it should be known. PS: I gave your contact details to a representative in this field and to one of his carpenter artisans (surprised by the quality and price)
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E
Rating: 5 out of 5
Very good material
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V
Rating: 5 out of 5
Fast and efficient
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I
Rating: 2 out of 5
Very disappointed I buy directly from the manufacturer, to avoid enriching Leroy Merlin. But unfortunately, I encountered a problem between the size of my carts and the rail, I bought these elements separately in a kit.
I made a mistake in my order, of course, but I left a comment for your staff at the time of the order asking if, following my choice of different products, I would not encounter any issues, but I don't feel like anyone from your side read it, as a result, I managed, spent more time, but thanks to ingenuity I found the solution but not thanks to you.
So really not great your customer service, which does not read comments during orders, I wonder what the point is of writing comments.
Translated reviews
I made a mistake in my order, of course, but I left a comment for your staff at the time of the order asking if, following my choice of different products, I would not encounter any issues, but I don't feel like anyone from your side read it, as a result, I managed, spent more time, but thanks to ingenuity I found the solution but not thanks to you.
So really not great your customer service, which does not read comments during orders, I wonder what the point is of writing comments.
Response from SLID’UP by Mantion
Hello Sir, Thank you for taking the time to share your feedback. We sincerely apologize and fully understand your frustration regarding the incompatibility of the chosen elements and the lack of response to your comment left during the order. Indeed, every comment left by our customers should be carefully read and taken into account. It is clear that this was not the case here, and we sincerely apologize for that. We commend your ingenuity and your ability to find a solution, but it is regrettable that you had to do so without the expected support from us. Your message allows us to reflect on improving our vigilance regarding the handling of customer comments. Please be assured that your feedback is taken very seriously. Best regards, The slidup.fr team
V
Rating: 5 out of 5
Clear and understandable
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S
Rating: 5 out of 5
5 stars for Slid’up but only 2 for the delivery by GLS! I was able to easily identify the parts I needed on the site. Everything is well detailed and explained. Fast shipping, very well packaged and protected, everything arrived in perfect condition.
GLS is less reliable! My delivery was postponed without explanation, I had to wait an additional 4 days to retrieve my first package and return a second time to the pickup point for my second package, not great!
The customer service of slid’up is perfect and attentive to explanations.
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GLS is less reliable! My delivery was postponed without explanation, I had to wait an additional 4 days to retrieve my first package and return a second time to the pickup point for my second package, not great!
The customer service of slid’up is perfect and attentive to explanations.
B
Rating: 5 out of 5
Very good service.
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C
Rating: 5 out of 5
Product meets expectations
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J
Rating: 5 out of 5
Very clear. Good assembly video.
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R
Rating: 5 out of 5
everything is very good and please keep up the level. Bravo!
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A
Rating: 5 out of 5
Perfect!
Order delivered very quickly! Attractive prices, top services! Nothing to complain about!
Thank you to slid up for everything!
I recommend and will order again if needed!
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Order delivered very quickly! Attractive prices, top services! Nothing to complain about!
Thank you to slid up for everything!
I recommend and will order again if needed!