/10
★★★★★
based on 26384 reviews published
★★★★★
based on 26384 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
000000.......
Anonymous A.
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1
/5
★☆☆☆☆
Delivery time not respected too long
Anonymous A.
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1
/5
★☆☆☆☆
The screen does not work, forced to put the old broken one. How do I do it?
Anonymous A.
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1
/5
★☆☆☆☆
Suggests a non-compatible item.
Anonymous A.
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1
/5
★☆☆☆☆
To avoid: company with no professionalism: order placed on 21/07, date of receipt indicated on the screen 23/07, not having received anything on 26/07 I call them: they indicate me that as they had articles in reapproval they did not make leave the order! Finally they split the order in two, reception on 28/07 of a part of the order but one of the sent articles IS NOT THE RIGHT ONE, reception on 03/08 of the new sending and it is STILL NOT THE RIGHT ONE!!! This site apparently doesn't give a damn about its customers!!!
Anonymous A.
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1
/5
★☆☆☆☆
After a part out of stock for 1 month, I have a doubt on the veracity of the status ... It took 2 messages via the website, a message on the answering machine and a repair request by captain repair to learn that my part is being shipped and finally realize that the part does not correspond to the order.
Anonymous A.
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1
/5
★☆☆☆☆
Very bad experience: 1) double collection after ordering the same product: no answer neither by phone nor by using the form on the site for several days... 2) The item I received is not the one I ordered... Once again, the after-sales service does not provide any answer, either by email, by contact form or by phone... I strongly advise against this site.
Anonymous A.
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1
/5
★☆☆☆☆
Well
Anonymous A.
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1
/5
★☆☆☆☆
The product was late in coming, I had to go on the site to see that it was in restocking, which was not at all reported to me at the time of purchase that I would not have done given the urgency. No information was given on the future availability of the product. I was forced to do something else and the product is no longer useful to me. Bravo !
Anonymous A.
Translated review
Answer from SOSAV
Hello, we offer for sale products in "dispo fournisseur", which generally require a restocking period of about 10 to 15 days. On each product sheet, when the product is not in stock, we indicate - in orange and bold - just above the add to cart button - the availability of this product within 15 days. If you did not see this mention, we are sorry. On this type of order, as soon as your order is validated, we send again an alert to let you know that you have one or more products that are in supplier's availability, and that therefore a longer delay than usual is necessary for the shipment. If you wish to return the part because it is no longer useful to you, do not hesitate to use our return form available at the following address: https://www.sosav.fr/tickets-support/return/ . We will of course take the part back and issue a refund. Sincerely, SOSav.com Customer Service
1
/5
★☆☆☆☆
I've just ordered the connector, battery, tools, and followed all the steps in the video with care. The result is a black screen and no sound.
Anonymous A.
Translated review
1
/5
★☆☆☆☆
Not received
Anonymous A.
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1
/5
★☆☆☆☆
PayPal waiting time extremely long! +/- 20 days before receiving my order. TO AVOID!
Anonymous A.
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1
/5
★☆☆☆☆
I had the part mounted and the result is very bad. The screen is predominantly yellow. I will have to have it dismantled and returned to you.
Anonymous A.
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1
/5
★☆☆☆☆
5 packages defective (screen remains black or touch button hs)
Anonymous A.
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1
/5
★☆☆☆☆
I have never received the missing parts.
Anonymous A.
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Answer from SOSAV
Hello, After checking, as indicated during the exchanges, the Tool Kit was indeed sent to you a first time, and the tracking number was sent to you by email: "Benjamin** - 25/02/2016 - 16:46 Product Standard Tool Kit Sir, We have just shipped the following products to you: -Standard Tool Kit You can track this shipment with the following max letter number: 1H01908837545" The package was returned to us. We have sent back a second one, and the tracking number has been provided to you via email: "Benjamin** - 09/03/2016 - 16:00 Product Standard Tool Kit Sir, We have just shipped you the following products: -order APIJG2QSJ You can track this shipment with the following max letter number: 1H01908837057" You will understand that we do not have the ability to control the delivery problems that the Post Office may encounter. Sincerely yours,
1
/5
★☆☆☆☆
Ne marche pas
Anonymous A.
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1
/5
★☆☆☆☆
Very disappointed
Anonymous A.
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1
/5
★☆☆☆☆
Well delivered but defective part
Anonymous A.
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Answer from SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? Have you contacted Customer Service ([email protected])? Sincerely, Frédéric
1
/5
★☆☆☆☆
Very long delay and the delivery does not correspond to the order
Anonymous A.
Translated review
1
/5
★☆☆☆☆
More than 9 days I ordered and I see in my order tracking: waiting for restocking. After 9 days I find it amazing that I am not restocked and even more amazing that I did not report it when I ordered. By ordering in China and by boat therefore without transport costs, I am delivered in less than 15 days experience made before Christmas, so when the orders are very high. In short I am disappointed and I do not think to order other items from you. To my great regret.
Anonymous A.
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1
/5
★☆☆☆☆
Very disappointed
Anonymous A.
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1
/5
★☆☆☆☆
I have to say that I am very pleased with the quality of the products and the price. The service is even worse than I imagined. Sorry it was my first and last purchase at sosav
Anonymous A.
Translated review
Answer from SOSAV
Hello, As the agent in charge of your case indicated to you, your order being already taken care of by the carrier, it could not be cancelled anymore. However, he offered you to return the products to us for the realization of a refund: "Marco replied 12 days ago (Thu, 31 Dec, 2015 at 3:11 PM) Replied to: [email protected] , cc: [email protected] Hello, We have taken good note of your message. Unfortunately, the packages have already been shipped about an hour ago. We have received your package, please do not unpack the box and contact us at this email address. We will inform you about the return procedure to obtain a credit note or a refund of the part. We are waiting for your return. Sincerely, Marco" Sincerely,
1
/5
★☆☆☆☆
No big deal for a battery error.
Anonymous A.
Translated review
Answer from SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? Have you contacted Customer Service? Best regards,
1
/5
★☆☆☆☆
Pitiful. I order, they inform me by email that my product is out of stock and they offer me either a refund or a credit note. I opt for a refund and I receive an email saying that they have been supplied and that my order has been shipped. This is a site to be avoided as a matter of urgency.
Anonymous A.
Translated review
Answer from SOSAV
Hello, You placed an order on 15/12/2015. Unfortunately, during the preparation of the order, we were out of stock. The preparer then informed you by email. However, that same day, our restocking was delivered to us. The order preparer therefore finalized your order for shipment the same day. Your refund request was made on 16/12, the next day. Sincerely, Frédéric
1
/5
★☆☆☆☆
Sale of objects that cannot be repaired by themselves
Anonymous A.
Translated review
Answer from SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? Did you contact the Customer Service ([email protected])? Sincerely, The SOSav team
1
/5
★☆☆☆☆
Not satisfied
Anonymous A.
Translated review
1
/5
★☆☆☆☆
Hello, light spots appear on my screen (two lighter spots with a diameter of 2 to 3 mm) after 1 month of operation. I do not recommend this screen.
Anonymous A.
Translated review
Answer from SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? Did you contact the Customer Service ([email protected])? Sincerely, The SOSav team
1
/5
★☆☆☆☆
I would not recommend this site to anyone around me.
Anonymous A.
Translated review
1
/5
★☆☆☆☆
The site is well built but the products sent do not work
Anonymous A.
Translated review
1
/5
★☆☆☆☆
Badly done
Anonymous A.
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