/10
★★★★★
based on 25664 published reviews
★★★★★
based on 25664 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Bought a spare battery for my smartphone. More than mediocre. Catastrophic. The battery does not hold a charge. Even the original battery that was replaced lasted longer.
Claire L. Translated review
Answer from SOSAV
Hello, Thank you for your review! If you would like to exchange the part, you can contact our customer service at [email protected]! Sincerely, The SOSav team
1/5
★☆☆☆☆
The battery did not work, even after following the tuto on the site. Either the product was defective or the tuto was wrong.
Victor R. Translated review
Answer from SOSAV
Hello, Thank you for your review! Please contact our customer service at the following address: contact&sosav.fr so that we can solve your problem. Sincerely, The SOSav team.
1/5
★☆☆☆☆
I ordered a ps4 pro controller cover and it doesn't fit on the controller
Toirneur A. Translated review
Answer from SOSAV
Hello, Thank you for your review! Please contact our customer service at the following address: contact&sosav.fr so that we can solve your problem. Sincerely, The SOSav team.
1/5
★☆☆☆☆
I did not receive the correct rear camera glass that I ordered, and to return it I had to pay more than 3 euros, although the item cost less than that
Justine C. Translated review
Answer from SOSAV
Hello, thank you for your opinion! Please contact us at the following address: contact&sosav.fr so that we can solve your problem.
1/5
★☆☆☆☆
A disaster. The product sold did not correspond to its description. I sent a return request explaining the problem and, strangely enough, the product description was changed online just before Sosav replied to tell me that the error was most likely mine and that they would not pay the return shipping costs. This isn't the first time I've bought from this bunch of crooks, and I've systematically had problems with the material sent (e.g. a replacement IPhone screen that doesn't work when connected, and Sosav trying to void the warranty by claiming that when the product is opened, the customer waives any claim... before they've even had a chance to test it). This purchase was my last attempt to "consume French" (which is of course a big mistake since I'm pretty sure that Sosav buys in bulk in China before reselling at full price in France). This company continues to operate shamelessly, but I'm crossing my fingers that they'll eventually have to close up shop, or at least that they'll be subjected to a tough audit by the relevant fraud authorities.
Lucie B. Translated review
Answer from SOSAV
Hello, thank you for your opinion. Compatibilities are indicated on each of our product sheets before the order is placed and we don't have fun changing them before responding to our customers. The part ordered simply does not match your model. We cannot find a screen order in your customer account. If you ordered with another account, our customer service is at your disposal for an exchange of the part, within the framework of our guarantee. Sincerely, The SOSav team
1/5
★☆☆☆☆
I don't order sosav
Abderrahmane M. Translated review
Answer from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve the problem. Sincerely, The SOSav team.
1/5
★☆☆☆☆
I placed my order on 28/07/2020 ref (ZVKBZHJBF) and so far I have received nothing. I reported the problem on 13/08/2020 to the SOSav team as well as the re-order ref(SAV861252) not received ...
Rawad H. Translated review
Answer from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
1/5
★☆☆☆☆
Delivery too long and incomplete.
Corinne G. Translated review
Answer from SOSAV
Hello, Thank you for your review! Please contact our customer service ([email protected]) so that we can solve the problem. Sincerely, The SOSav team.
1/5
★☆☆☆☆
I've been using it for a while now, but I'm not sure how long it's been in use. It takes 3 shipments for it to arrive intact... horribly long delays! 4 months to get the order! I advise you to order directly in China, it will be faster and much better quality! Nothing to add, we can hardly do worse...
Gabriel V. Translated review
Answer from SOSAV
Hello, Thank you for your feedback! Please accept our sincere apologies for the problems encountered. Sincerely, The SOSav team.
1/5
★☆☆☆☆
A real gas factory for a simple return.
Harry G. Translated review
Answer from SOSAV
Hello, Thank you for your opinion! Indeed, we ask for the photos before the return of the parts! These photos are used as a guarantee if the items are damaged during transport 🙂 Wishing you a good day! Sincerely, The SOSav team
1/5
★☆☆☆☆
An order for an iPhone 5 SE screen. First shipment, the screen does not work. Exchange. Second screen, it arrives with a torn tablecloth (photo if needed) and the third replacement, same symptom. I managed to get a refund, not without difficulty. So I didn't lose money but I just lost a month and a half. It was the last time on this site for me.
Sylvain B. Translated review
Answer from SOSAV
Hello, Thank you for your review! Please accept our sincere apologies for all the problems encountered with your first order. We sincerely hope to see you again. Sincerely, The SOSav team.
1/5
★☆☆☆☆
My product was not suitable for me I asked for a refund but the shipping costs were still at my expense so I don't find it normal knowing that I already paid the shipping costs
Alexandra T. Translated review
Answer from SOSAV
Hello, Thank you for your review 🙂 Could you please contact our customer service again to attach a return slip? Wishing you a good day! Sincerely, The SOSav team
1/5
★☆☆☆☆
Battery arrived dead
Pierre L. Translated review
Answer from SOSAV
Hello, Thank you for your comment 🙂 Could you please contact our customer service at [email protected] so that we can offer you a battery exchange? Sincerely, The SOSav team
1/5
★☆☆☆☆
I had not received my order!!!
Stapin L. Translated review
Answer from SOSAV
Hello, Thank you for your review 🙂 Could you please contact our customer service at [email protected] so that we can reship your order? Indeed, this one was sent on 10/07 in letter without follow-up. Sincerely, The SOSav team
1/5
★☆☆☆☆
Part hs
Gael D. Translated review
Answer from SOSAV
Hello, Thank you for your review! Could you please contact our customer service at [email protected] so that we can exchange the part? Sincerely, The SOSav team
1/5
★☆☆☆☆
I'm very, very unhappy with it. Out of order. Service. Customer who does not answer by phone. But by e-mail. But only good when they want. I had to work with one of their competitors. Screen received 24 hours that works. Sosav lost a customer
Anthony R. Translated review
Answer from SOSAV
Hello, Could you please contact our customer service ([email protected]) so that we can find a satisfactory solution to your problem. Sincerely, The SOSav team.
1/5
★☆☆☆☆
I didn't receive my order, I contacted the customer service department, no answer.
Nguyen G. Translated review
Answer from SOSAV
Hello, Thank you for your review! After checking, our customer service unfortunately did not receive a message from you :/ Could you please contact them at [email protected] ? Sincerely, The SOSav team
1/5
★☆☆☆☆
I ordered a back panel for my Sony Xperia Z5 Compact. The first one took a long time to arrive and did not match the description. The second one was sent quickly but still didn't match the description (no flash protection and very simplistic front panel). Moreover, it arrived broken in a thousand pieces despite all the protections around it. They refunded my money.
Maëva G. Translated review
1/5
★☆☆☆☆
I had a bad experience, the materials are of poor quality, my first screen : a weakened tablecloth that did not support the installation. I have to say that I am very pleased with the service and the quality of the product, and I am very pleased with the quality of the product and the quality of the service. Never again!
Julie P. Translated review
1/5
★☆☆☆☆
The product I received did not work and as I returned it I had to pay the shipping costs and they did not refund me the shipping costs. So I strongly advise against it
Sanae D. Translated review
Answer from SOSAV
Hello, Could you please contact our customer service ([email protected]) so that we can solve your problem? Sincerely, The SOSav team.