9.3/10
★★★★★
based on 26029 published reviews

Latest neutral customer reviews

3/5
★★★☆☆
My order is missing an item
Reviewer icon
Adeline A. (acheteur vérifié)
Translated review
Answer from SOSAV
Salve,

Grazie per il tuo commento!

Notiamo che non hai ancora contattato il nostro team per questo problema: non esitare a scriverci a [email protected] in modo che possiamo offrirti di inviarti il pezzo mancante!

Vi auguriamo una buona giornata e restiamo a vostra disposizione se necessario.

Cordiali saluti,
Il team di SOSav.fr
2/5
★★☆☆☆
I've been waiting for over a month to receive my order...
Reviewer icon
Alexandre E. (acheteur vérifié)
Translated review
Answer from SOSAV
Salve,

Grazie per il tuo commento e con le scuse per il ritardo!
A causa di un problema di produzione, i nostri fornitori hanno purtroppo avuto ulteriori ritardi nel rifornimento :/

Il nostro team rimane a vostra disposizione e vi augura un'ottima giornata 🙂

Auguri,
Il team di SOSav.fr
2/5
★★☆☆☆
Too long a delay
Reviewer icon
Paul L. (acheteur vérifié)
Translated review
Answer from SOSAV
Salve,

Grazie per il tuo commento e con le scuse per il ritardo!
A causa di un problema di produzione, i nostri fornitori hanno purtroppo avuto ulteriori ritardi nel rifornimento :/

Il nostro team rimane a vostra disposizione e vi augura un'ottima giornata 🙂

Auguri,
Il team di SOSav.fr
2/5
★★☆☆☆
Order received more than a month after purchase (10 to 15 days announced) without any communication from SOSAV. No response from customer service after asking about the status of the order.
Reviewer icon
Cyril C. (acheteur vérifié)
Translated review
Answer from SOSAV
Salve,

Grazie per il suo feedback e ci dispiace per queste informazioni.

Infatti, ci hai contattato il 15/06/21 alle 11:03 e il nostro team ti ha risposto il 16/06/21 alle 17:23!

Non esitare a controllare la posta indesiderata e lo spam 😉

Sinceramente,
Il team di SOSav.com
2/5
★★☆☆☆
I'm not sure if I'm going to be able to do that... I'm not sure if I'm going to be able to do that. But as soon as you need precision on the tablet with long presses and other (drawings, graphics, games...) the touch becomes capricious and has some latency sometimes. My tablet never did that and worked like a clock before the change. The glass was broken and it worked better than with this one. I wouldn't use glass here again.
Reviewer icon
Romain D. (acheteur vérifié)
Translated review
Answer from SOSAV
Ciao Romain,

La ringraziamo per la sua opinione e ci dispiace vedere che il suo ordine non le ha dato piena soddisfazione.

Tuttavia, notiamo che non hai ancora contattato il nostro team su questo argomento: non esitare a scriverci all'indirizzo [email protected] in modo che possiamo essere informati di questa informazione e quindi trovare una soluzione rapidamente 🙂

La nostra squadra vi augura una buona giornata e rimane a vostra disposizione se necessario.

Sinceramente,
Il team di SOSav.fr
2/5
★★☆☆☆
Wrong amount sent
Reviewer icon
Marie-héloïse V. (acheteur vérifié)
Translated review
Answer from SOSAV
Ciao Marie-Héloïse,

Grazie per il tuo commento!
Il nostro servizio clienti ti ha immediatamente inviato i 2 pezzi mancanti, non appena ci hai informato di questo errore di quantità!

Vi auguriamo una buona giornata e restiamo a vostra disposizione se necessario.

Sinceramente,
Il team di SOSav.com
3/5
★★★☆☆
Site not very ergonomic. Difficulty to pass the payment stage. Problems with restocking. No communication of the order status from sosav once the restocking time is over. Request for additional postage after the fact. Everything is finally back in order after contact with customer service but it is not the e-commerce experience I expected...
Reviewer icon
Edouard C. (acheteur vérifié)
Translated review
Answer from SOSAV
Ciao Edouard,

Grazie per la tua recensione e ci dispiace che la tua esperienza con SOSav non sia stata ideale.

Vi ringraziamo per i vostri commenti pertinenti e le aree di miglioramento.

A presto!

Cordiali saluti,
Il team di SOSav.fr
3/5
★★★☆☆
The reapproval was a bit long
Reviewer icon
Emmanuel S. (acheteur vérifié)
Translated review
Answer from SOSAV
Salve,

Grazie per il tuo commento e ci dispiace leggere queste informazioni :/

Come indicato nella scheda del prodotto al momento dell'ordine, uno degli articoli non era disponibile per la spedizione immediata ma entro 7-15 giorni.

Non appena abbiamo ricevuto il tuo ordine, il tuo pacco è stato spedito con priorità!

Non esitate a contattarci se avete bisogno di aiuto, siamo a vostra disposizione!

Sinceramente,
Il team di SOSav.fr
2/5
★★☆☆☆
Very good service in theory, not very recommendable in practice, part received defective, the new part took 3 months to arrive
Reviewer icon
Léon A. (acheteur vérifié)
Translated review
Answer from SOSAV
Salve,

Dopo il primo pezzo difettoso che abbiamo ricevuto, vi abbiamo immediatamente inviato un servizio post-vendita, che purtroppo avete ricevuto con un mese di ritardo e non tre. Siamo molto soddisfatti della qualità dei nostri prodotti e della qualità del servizio che abbiamo fornito.

Buona giornata!

Cordiali saluti,
Il team di SOSav.fr
2/5
★★☆☆☆
Although there were supply issues out of their control, I had to follow up with the store twice to hear back, one of which was for them to send me my order even though they had since been restocked. I waited 3 months in total to receive my order.
Reviewer icon
Isabelle N. (acheteur vérifié)
Translated review
3/5
★★★☆☆
I had to get blue, I got black (chassis for samsung A50)
Reviewer icon
Jacques L. (acheteur vérifié)
Translated review
Answer from SOSAV
Ciao Jacques,

Grazie per il tuo feedback e ci dispiace sentire questo.

Tuttavia, notiamo che non hai ancora contattato il nostro team su questo argomento: non esitare a scriverci all'indirizzo [email protected] in modo che possiamo essere informati di questa informazione e trovare una soluzione rapidamente 🙂

La nostra squadra vi augura una buona giornata e rimane a vostra disposizione se necessario.

Sinceramente,
Il team di SOSav.fr
3/5
★★★☆☆
No news of my order being restocked, until I restarted the service myself.
Reviewer icon
Joris M. (acheteur vérifié)
Translated review
Answer from SOSAV
Ciao Joris,

Grazie per il vostro feedback!

Infatti, il vostro contatto con noi ha coinciso con la ricezione del pezzo nei nostri locali, niente di volontario che ha detto, ma il caso ha fatto bene.

Vorremmo ringraziarvi per la vostra pazienza e siamo spiacenti per l'inconveniente causato da questo ritardo, che è fuori dal nostro controllo.

Il nostro team rimane a vostra disposizione se necessario.

Cordiali saluti
Il team di SOSav.fr
3/5
★★★☆☆
The two stickers for fixing the battery were missing
Reviewer icon
Jean-come S. (acheteur vérifié)
Translated review
Answer from SOSAV
Ciao Jean-Côme,

Grazie per il tuo feedback e ci dispiace vedere che il tuo ordine non ti ha dato piena soddisfazione.

Tuttavia, notiamo che non hai ancora contattato il nostro team su questo argomento: non esitare a scriverci all'indirizzo [email protected] in modo che possiamo essere informati di questa informazione e trovare una soluzione rapidamente 🙂

La nostra squadra vi augura una buona giornata e rimane a vostra disposizione se necessario.

Sinceramente,
Il team di SOSav.fr
2/5
★★☆☆☆
If everything looks simple on the video, the reality is very different: Ordered a screen for the correct A5 2017 model but when it comes time to mount it, it does not match the model to be replaced. The connectivity is different
Reviewer icon
Christian H. (acheteur vérifié)
Translated review
Answer from SOSAV
Ciao Christian,

Grazie per il tuo feedback e ci dispiace sapere che il tuo ordine non ha incontrato la tua completa soddisfazione.

Tuttavia, notiamo che non avete ancora contattato il nostro team su questo argomento: non esitate a scriverci all'indirizzo [email protected] in modo che possiamo essere informati di questa informazione e quindi trovare una soluzione rapidamente 🙂

Gli errori di riferimento dei fornitori possono esistere, lo scopriremo con certezza.

Il nostro team vi augura una buona giornata e rimane a vostra disposizione se necessario.

Auguri,
Il team di SOSav.fr
2/5
★★☆☆☆
Hello, I changed the battery of my honor 5x because after 3 years it does not hold the load at all. The result is no change, same autonomy or a little less. I'm a bit disappointed but I have to say that it may also be a software problem, since I switched to Android 10.
Reviewer icon
Pablo P. (acheteur vérifié)
Translated review
Answer from SOSAV
Ciao Pablo,

Grazie per la vostra opinione!

Infatti, è possibile che il nuovo sistema operativo pompi troppa energia e che la nostra batteria non cambi nulla...

Su uno smartphone Android, è abbastanza facile conoscere lo stato di salute della batteria poiché si trova in un menu nascosto accessibile tramite il codice segreto *#*#4636#*#* da inserire direttamente nel dialer dell'applicazione Phone. Vedrete quindi varie informazioni criptate.

Se accanto alla vostra batteria è indicato il valore 100, significa che tutto va bene. Se invece è indicato il valore 70 o 50, significa che la batteria ha già iniziato a perdere parte della sua capacità. Il vostro telefono vi dirà quindi direttamente se le condizioni della batteria sono buone.

Il nostro team è sempre disponibile se hai delle domande, quindi non esitare a scriverci.

Non vediamo l'ora di avere tue notizie,
Il team di SOSav.com
2/5
★★☆☆☆
Partial order informed 1 month after ...
Reviewer icon
Jérôme S. (acheteur vérifié)
Translated review
Answer from SOSAV
Ciao Jérôme,

Grazie per la vostra risposta.

Siete informati in tempo reale dello stato del vostro ordine sulla vostra area clienti online.

In questo caso, indicava che il tuo ordine era ancora "In attesa della fornitura completa dell'ordine", e finché non è stato registrato nessun aggiornamento sul tuo ordine, il nostro team non ti ha contattato in quanto non ti avremmo dato altre informazioni oltre a quelle già visibili sulla tua area clienti.

Inoltre, ci possono essere circostanze impreviste e imponderabili in termini di scadenze dei fornitori che non controlliamo, soprattutto in questo periodo particolare, e ci dispiace per l'impatto che questo ritardo può aver causato da parte vostra.

Il nostro team rimane a vostra disposizione per qualsiasi altra informazione, non esitate.

Cordiali saluti
Il team di SOSav.fr
2/5
★★☆☆☆
The site says that the part is sent the same day if ordered before 3pm. What I did. During my purchase I was offered several delivery rates. I choose the cheapest. Order validated. I receive an email telling me that the delivery rate I chose is not adapted to my order and that I have to pay 4 euros more... Then the days pass without any news of my order. Result, order received 1 week later and delivery costs higher than expected ... Not convinced. This will be my one and only purchase on this site.
Reviewer icon
Eliot M. (acheteur vérifié)
Translated review
Answer from SOSAV
Ciao Eliot,

Grazie per la sua recensione e ci dispiace che la sua esperienza non sia stata ideale.

In effetti, avete selezionato una consegna in lettera semplice, tuttavia la volumetria del vostro ordine (schermo iPad) non ci ha permesso di fare la spedizione in una busta.

Ci dispiace che questa fase del suo acquisto non sia stata più fluida e chiara nell'uso, in effetti questa modalità di consegna non avrebbe dovuto essere proposta per il prodotto da lei selezionato.

Restiamo a vostra disposizione e ci scusiamo ancora una volta per l'inconveniente causato da questo problema di navigazione.

Buona giornata.

Cordiali saluti,
Il team di SOSav.fr
2/5
★★☆☆☆
Order not received on time
Reviewer icon
Gilles R. (acheteur vérifié)
Translated review
Answer from SOSAV
Ciao Gilles,

Grazie per il suo commento e ci dispiace leggere queste informazioni...

Come indicato nella scheda del prodotto al momento dell'ordine, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni inizialmente.

Di conseguenza, l'ordine diventa un "pre-ordine", il che significa che abbiamo bisogno di raccogliere il pagamento per poter ordinare il prodotto mancante dal nostro fornitore.

Questo ritardo è trasmesso in tempo reale dal nostro fornitore ed è probabile che fluttui a seconda del periodo, ci scusiamo per l'inconveniente che questo ritardo può aver causato.

Sfortunatamente siamo dipendenti dai tempi di consegna dei fornitori quanto voi, e stiamo facendo del nostro meglio per trovare soluzioni efficienti per garantire che riceviate il vostro ordine rapidamente.


Non esitate a contattarci, siamo a vostra disposizione.

Cordiali saluti,
Il team di SOSav.fr
3/5
★★★☆☆
I'm very pleased with the product, but it's a bit long. I would have liked to have seen it on the website, as it was not available, or that you were dropshipping.
Reviewer icon
Stephane B. (acheteur vérifié)
Translated review
Answer from SOSAV
Ciao Stéphane,

Grazie per il suo feedback e siamo molto spiacenti per il ritardo del fornitore su questo ordine.

Come indicato nella scheda del prodotto al momento dell'ordine, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni.

Tuttavia, alcuni articoli possono essere stati soggetti a ritardi da parte dei fornitori a causa dell'attuale situazione sanitaria e ci scusiamo per qualsiasi inconveniente che questo possa aver causato.

Sfortunatamente, siamo dipendenti dai tempi di consegna dei fornitori quanto voi, e stiamo facendo del nostro meglio per trovare soluzioni efficienti per assicurarci che riceviate il vostro ordine rapidamente.

Non esitate a contattarci, vi ascoltiamo. Grazie per la vostra pazienza 🙂

Cordiali saluti,
Il team di SOSav.fr
2/5
★★☆☆☆
I have to say that I am very pleased with the quality of the service and the quality of the products. I have to say that I am very pleased with the quality of the products and the quality of the services I receive.
Reviewer icon
Alain M. (acheteur vérifié)
Translated review
Answer from SOSAV
Hello Alain,

Thank you for your new comment.

As indicated on the product sheet when you placed your order, the item was not available for immediate shipment but within 7 to 15 days. Unfortunately, it is possible that this delay fluctuates since it is transmitted by the supplier in real time.

We are sorry for the inconvenience that this delay may have caused in your organization.

Our team remains available for any further information, do not hesitate.

Yours sincerely
The SOSav.fr Team


3/5
★★★☆☆
Delay a little too long for what I was told
Reviewer icon
Pascal F. (acheteur vérifié)
Translated review
Answer from SOSAV
Hello Pascal,

We thank you for your opinion and are very sorry for the delay.

Unfortunately, it is indeed possible that the transmitted delay fluctuates sometimes since it is transmitted by the supplier in real time, and that the current circumstances do not always help to be totally reliable.

Our team apologizes for any inconvenience this delay may have caused your organization.

Our team remains available for any further questions, please do not hesitate.

Yours sincerely
The SOSav.fr Team


3/5
★★★☆☆
Screen quality not as premium as described in the description.
Reviewer icon
David G. (acheteur vérifié)
Translated review
Answer from SOSAV
Hello David,

We thank you for your opinion and are sorry to see that your order does not offer you complete satisfaction.

However, we note that you have not yet contacted our team about this matter: do not hesitate to write to us at [email protected] so that we can be informed of this information and find a solution quickly 🙂

Our team wishes you a very nice day and remains at your disposal if needed.

Sincerely,
The SOSav.fr Team
3/5
★★★☆☆
I had to call them back, an oversight perhaps, but the package arrived safely. I had to call them back, maybe an oversight finally the package arrived
Reviewer icon
Julien M. (acheteur vérifié)
Translated review
Answer from SOSAV
Hello Julien,

We thank you for your opinion.

Indeed, the deadline of about fifteen working days was exceeded by a few days and we are sorry for this supplier delay, independent of our will of course, but which we are finally dependent on as much as you.

We are happy to see that your order has arrived safely and that you are completely satisfied with it.

Of course, our team remains available if needed, do not hesitate.

Best regards,
The SOSav.fr Team

3/5
★★★☆☆
I ordered a oneplus 6 battery, I was a bit misled by the picture that shows an original battery and the text that talks about compatible battery. I'm not particularly satisfied with the battery, it was supposed to improve the battery of my phone which is 3 years old but there is no particular benefit or regression which pushed me to buy an original battery elsewhere. The spatula ordered at the same time is qualitative on the other hand. I will be you I will change the photo that can mislead. The price is attractive but the illustration is misleading.
Reviewer icon
François P. (acheteur vérifié)
Translated review
Answer from SOSAV
Hello, the description of the product sheet does not indicate that it is an official battery but a battery of equivalent quality. The logo of the brand is not present on our visuals (non contractual) either 🙂 On the other hand, if the battery has a defect, we invite you to come back to us by email at [email protected] in order to proceed with an exchange. Sincerely,
2/5
★★☆☆☆
Does the job but VERY loud. It is necessary to play with 1 DJ headset to cover the noise of the fan
Reviewer icon
Kenny L. (acheteur vérifié)
Translated review
Answer from SOSAV
I'm not sure what the problem is, but I'm sure it's a good one. The console's fan is not related to this part and we don't understand your message :/ If you think that the mains charger you received has a defect, please contact our customer service by email at [email protected]. If the problem is still with the fan, we advise you to check that the console is correctly connected and to dust it. Sincerely yours,
2/5
★★☆☆☆
High shipping costs and very slow delivery times. Untracked green letter 6 days!
Reviewer icon
Kamel D. (acheteur vérifié)
Translated review
Answer from SOSAV
Hello, unfortunately we do not have control over the delivery time, once the package is handed over to the carrier. The simple letter without follow-up takes 3 to 5 working days on average but with the health crisis, the delays can be extended, we apologize for that. But in case of emergency order, we still offer express shipping in 24/48 hours. Sincerely, The SOSav team
3/5
★★★☆☆
The battery I ordered is ok but the tutorial for changing it is not good. I broke the extension cord of the home tablecloth! I am really disappointed by the tutorial
Reviewer icon
Stephane R. (acheteur vérifié)
Translated review
3/5
★★★☆☆
Hello, Overall it is far superior, but for this order, a malfunctioning problem from one of their suppliers, imperfect labeling, a part not conforming to the request was delivered to me.
Reviewer icon
Alain B. (acheteur vérifié)
Translated review
3/5
★★★☆☆
The delivery was fast and the item is rather average
Reviewer icon
Rhaben C. (acheteur vérifié)
Translated review
3/5
★★★☆☆
I am very pleased with the service and the quality of the product.
Reviewer icon
Morlhan S. (acheteur vérifié)
Translated review
3/5
★★★☆☆
I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product and the quality of the service.
Reviewer icon
Fabien Q. (acheteur vérifié)
Translated review
2/5
★★☆☆☆
Reference error and no refund. Only a credit note!
Reviewer icon
Fernand B. (acheteur vérifié)
Translated review
Answer from SOSAV
Hello Fernand, Thank you for your comment. Indeed, as a professional and as you were informed when you registered, we spontaneously offer commercial credits to professionals to facilitate their order placement, but this is not the only existing solution of course. Our team has already contacted you about this by e-mail, do not hesitate to read it and to come back to us for any further information. Have a nice day. Sincerely, The SOSav.fr Team
3/5
★★★☆☆
The plastic pouch as well as the tools were dirty, full of particles, there was also a broken piece of plastic, I had to clean everything before I could use them, as if the kit was not new. The black plastic spatula is too soft, it gets damaged easily. The suction cup is too large to unbolt a really cracked screen in several places, I had to use a smaller suction cup I had at home. I only found videos for the replacement of the complete kit. Since I only ordered the screen alone, I had to figure out how to transfer the metal chassis, FaceTime camera, internal speaker as well as the proximity sensor. During the final stage of fitting the screen, it got damaged at the bottom right, black spot and internal crack, maybe it was slightly too big.
Reviewer icon
Michel L. (acheteur vérifié)
Translated review
Answer from SOSAV
Hello Michel, Thank you for your feedback and we are sorry to hear about this information. However, it seems that you have not yet contacted our team about this matter. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] and to send us some pictures: our team will be happy to help you 🙂 Have a nice day! Sincerely, The SOSav.fr team
2/5
★★☆☆☆
The site is OK, the delivery too. The product is mediocre
Reviewer icon
Matthieu P. (acheteur vérifié)
Translated review
Answer from SOSAV
Hello Matthieu, We thank you for your message and we are sorry to hear that your order did not give you complete satisfaction... However, it seems that you have not yet contacted our team regarding this part that does not suit you. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you 🙂 We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
2/5
★★☆☆☆
One joystick out of the two does not work, or drift!
Reviewer icon
Hauss E. (acheteur vérifié)
Translated review
Answer from SOSAV
Hello Eric, Thank you for your comment and we are sincerely sorry to hear this information... It seems that you have not yet contacted our team regarding this obviously defective part. In order to start the process of taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you 🙂 Have a nice day! The SOSav.fr team
3/5
★★★☆☆
Practical site to browse; maybe lacks some data for buying a phone battery which requires specific tools and which they can however propose!
Reviewer icon
Maxime Françoise G. (acheteur vérifié)
Translated review
Answer from SOSAV
Hello, Thank you for your comment. Do not hesitate to send us your impressions and ideas for improvement at [email protected], our team does its utmost to constantly improve 🙂 Very nice day to you. Sincerely, The SOSav.fr team
2/5
★★☆☆☆
Several exchanges about a non-compatible samsung Galaxy S7 rear camera. The phone, after installing the camera, indicates a message "camera failure" After sending 2 cameras, action for which I salute the sales department, I am told that it must be a problem coming from the interface on the phone side ... But it turns out that the original camera works perfectly every time I reposition it (except for some spots on the optics, which is why I want to replace it). The pb does not come from the interface but from the non-compatibility of the product that was sent to me twice, which is identified "SONY" and does not have the same references as the original. After all these explanations with the SAV and my proposal to send them back the 2 cameras provided that did not serve me against refund of my purchase, no news! I am very disappointed with the outcome of this case because I paid for an item that can not serve me because incompatible.
Reviewer icon
Samuel M. (acheteur vérifié)
Translated review
Answer from SOSAV
Hello Samuel, Thank you for your comment and we are very sorry about this incident. However, we have not received any response from you following our last e-mail dated March 01. Our team has already answered you on this subject and remains as usual at your disposal if needed, do not hesitate to contact us 😉 Have a nice day.
3/5
★★★☆☆
Fast delivery But a slight defect in the positioning of the holes After a slight enlargement the phone charges correctly
Reviewer icon
Mathieu L. (acheteur vérifié)
Translated review
Answer from SOSAV
Hello Mathieu, Thank you for your comment and we are sorry to hear about this slight machining defect. It seems that you did not contact our team about this, in the future do not hesitate, we are always available and always find solutions 🙂 Have a nice day. Sincerely, The SOSav.fr Team
3/5
★★★☆☆
Fast, follow-up ok However Wrong title: Purchase Honor 5C Battery = Receipt Battery "Compatible" Honor 5C ---> that changes everything!
Reviewer icon
Stéphanie D. (acheteur vérifié)
Translated review
Answer from SOSAV
Hello Stéphanie, Thank you for your comment 🙂 Indeed, as we indicate in the product sheet, it is a compatible part, equivalent to the original part". https://www.sosav.fr/store/honor-5c/50198-batterie-honor-5c.html Do not hesitate to contact our team for any doubt concerning an article. Have a nice day! Sincerely, The SOSav.com Team
3/5
★★★☆☆
The website and videos are very good. The parts for repair are in order but the accessories are not always as shown on the pictures.
Reviewer icon
Jean Philippe F. (acheteur vérifié)
Translated review
Answer from SOSAV
Hello Jean-Philippe, We thank you for your message and we are sorry that your customer experience on SOSav did not go perfectly. If you have any query regarding this item, please do not hesitate to contact our team at [email protected], we always find satisfactory solutions 🙂 In the meantime, our team wishes you a very nice day and remains at your disposal if needed. Sincerely, The SOSav.fr Team
2/5
★★☆☆☆
The.sim.drawer.of.the.htc.one.m9 is not compatible Thank you
Reviewer icon
Sweety D. (acheteur vérifié)
Translated review
Answer from SOSAV
Hello Sweety, Thank you for your comment and we are sorry to hear that your order did not meet with your complete satisfaction. It seems that you have not yet contacted our team about this order. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you 🙂 Have a nice day! Sincerely, The SOSav.fr team
3/5
★★★☆☆
Screen protector full of micro scratches on arrival so definitely a second hand product.
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Lauriane D. (acheteur vérifié)
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Answer from SOSAV
Hello Lauriane, Thank you for your comment and we are sorry to hear about this. Our customer support is waiting for your feedback by e-mail following this incident. Do not hesitate to check your junk mail if necessary 🙂 Have a nice day and see you soon. Sincerely, The SOSav.fr Team
3/5
★★★☆☆
Toop
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James K. (acheteur vérifié)
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Answer from SOSAV
Hello James, Thank you for your encouraging comment! Do not hesitate to let our team know what we need to improve in order to reach the 5 stars we are looking for 😉 Have a great day and see you soon. Sincerely, The SOSav.fr Team
3/5
★★★☆☆
Battery only charges at 70 %, discussions in progress with SAV ..... not simple !!!
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André C. (acheteur vérifié)
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Answer from SOSAV
Hello André, Thank you for your comment. Electronic components are not immune to malformations or defective cases, being very fragile. In the case where indeed, the component in question proves to be defective, several factors can be blamed. We understand your dissatisfaction and apologize for the inconvenience caused. As you already know, a new battery in great shape was shipped to you yesterday and will be in your hands soon 🙂 Do not hesitate to contact our team for any further information. Sincerely, The SOSav.com Team
2/5
★★☆☆☆
The Y screwdriver provided is of poor quality making unscrewing very difficult on the micro screws of the iphone 7 and the seal provided does not match the video on the site, too bad
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Gabriel D. (acheteur vérifié)
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Answer from SOSAV
Hello, Thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. Our after-sales team is waiting for your photos so that we can begin to take care of your request 🙂 Of course, we remain at your disposal if you need us, do not hesitate. Sincerely, The SOSav.fr Team
2/5
★★☆☆☆
2 Xbox zone batteries received and only one works so very disappointed
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Wesley C. (acheteur vérifié)
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Answer from SOSAV
Hello Wesley, We thank you for your message and we are sorry to hear this news :- / Electronic components are not immune to malformation or faulty cases, being very fragile... However, our team came back to you very quickly because a new battery has already been sent to you. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! Sincerely, The SOSav.fr Team
2/5
★★☆☆☆
Fast and careful shipping but the products do not correspond to the description
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Nicolas S. (acheteur vérifié)
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Answer from SOSAV
Hello Nicolas, We thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. It seems that you have not yet contacted our team regarding this part. In order to start taking care of this return within the framework of our after-sales service, we invite you to start by contacting us by e-mail at [email protected]: our team will be happy to help you once informed of your concern 🙂 Have a nice day! Sincerely, The SOSav.fr team
2/5
★★☆☆☆
Customer service unreachable after 6pm despite the on hold message telling you that a technician will take your call, but no one answers because it's been closed since .... 18 h. Where is the customer service number on the website? I was supposed to be called back but I received emails for information... I've been using the service for a while now, but I'm not sure where to start.
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Luis P. (acheteur vérifié)
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Answer from SOSAV
Hello Luis, We thank you for your comment and confirm that our services are indeed closed after 6pm, as we indicate on our website and on Google. We are waiting for your answer since 12/02, date on which you contacted us about a problem with your order. Do not hesitate to come back to our team to find out more, at [email protected]. We will be happy to help you as soon as we know more 🙂 Have a nice day. Sincerely, The SOSav.fr Team
2/5
★★☆☆☆
I received my package in an unusual condition for this site. The screen cloth I ordered was bent, pinched. I have not yet repaired my device and I hope that it is not damaged.
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Yannick G. (acheteur vérifié)
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Answer from SOSAV
Hello Yannick, We thank you for your comment and we are sorry to hear this news :- / We are also sorry to see that you did not contact our customer service directly to let us know and allow us to help you... In order to remedy the situation quickly, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
2/5
★★☆☆☆
Product received not in conformity!
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François J. (acheteur vérifié)
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Answer from SOSAV
Hello François, Thank you for your comment and we are sorry to hear about this information. Fortunately, our customer support team took the necessary steps within hours of receiving your message to send you a new part, so everything is resolved 😉 In the future, please feel free to contact our team directly at [email protected] to save time. Have a nice day! Sincerely, The SOSav.com team
3/5
★★★☆☆
The tuto is a great help, the spatula is damaged very quickly and the tri-wing screwdrivers had a defect, impossible to unscrew the small screws that hides the connections.
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Julie L. (acheteur vérifié)
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Answer from SOSAV
Hello Julie, We thank you for your comment and we are sorry to see that your order did not give you complete satisfaction. However, it seems that you have not yet contacted our team about this. Do not hesitate to contact us by e-mail at [email protected] if you need help 🙂 Have a nice day! Sincerely, The SOSav.com team
2/5
★★☆☆☆
Wrong item and they ask me to send it back and wait 10 days for reapproval. Not even a spontaneous refund. The part that is supposed to be compatible is more q7'a peu près. Very disappointed
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Christel G. (acheteur vérifié)
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3/5
★★★☆☆
I have not had any problems with the products but my order has not been validated even though the payment has been taken. I had to call the service again after a week without any news about my order. They were quite responsive and recognized their fault but no commercial gesture.
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Morgane S. (acheteur vérifié)
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Answer from SOSAV
Hello Morgane, We are sorry for this technical incident, which is beyond our control. We have not applied any additional discount to your order because a 15% discount was already applied to it 🙂 Our team is at your disposal for any further information. Have a nice day ! Sincerely, The SOSav.fr team
3/5
★★★☆☆
Adaptable part whose quality and installation is not the same as the original part
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Sébastien F. (acheteur vérifié)
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Answer from SOSAV
Hello Sebastien, We are sorry to see that your order does not offer you complete satisfaction. It seems that you have not yet contacted our team regarding this part that does not suit you. In order to start taking care of your request, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you 🙂 Have a nice day! Sincerely, The SOSav.fr team
3/5
★★★☆☆
The price is affordable, the shipping is fast, but there is a problem contacting customer service. It's a shame. Because product purchased does not work.
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Patrice E. (acheteur vérifié)
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Answer from SOSAV
Hello Patrice, Thank you for your comment. After checking via the order number and your email address, it seems that you have not yet contacted our team regarding this defective part. We can be reached by phone, online chat, email (we respond within a few hours), and on most social networks. So don't hesitate to contact us by e-mail at [email protected] : our team will be happy to help you as soon as we are informed 🙂 Have a nice day ! Sincerely, The SOSav.fr team
3/5
★★★☆☆
The site is good, easy to order, very responsive
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Alain L. (acheteur vérifié)
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Answer from SOSAV
Hello Alain, Thank you for your comment. Do not hesitate to tell us what we can improve in order to get 5 stars 😉 Sincerely, The SOSav.fr team
2/5
★★☆☆☆
The product sold does not work with the Nintendo Switch as advertised
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Nicolas G. (acheteur vérifié)
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Answer from SOSAV
Hello Nicolas, We are sorry to see that your order does not give you complete satisfaction. It seems that you have not yet contacted our team concerning this obviously defective part. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you once informed of this incident 🙂 Have a nice day! Sincerely, The SOSav.fr team
2/5
★★☆☆☆
Poor quality products
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Mohamed T. (acheteur vérifié)
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Answer from SOSAV
Hello Mohamed, We are sorry to see that your order does not give you complete satisfaction. It seems that you have not yet contacted our team regarding this part which does not seem to suit you. Moreover, they are official stickers of the brand 3M, whose reputation in terms of reliability is no longer to be made 🙁 We invite you to contact us by e-mail at [email protected] in order to make the point on this order: our team will be happy to help you 🙂 Have a great day! The SOSav.fr team
3/5
★★★☆☆
The package was delivered quickly, but the products were not well secured in the packaging box. As a result, the product bags were torn and the products were wandering around in the packaging box ...
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Fabien L. (acheteur vérifié)
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Answer from SOSAV
Hello Fabien, Thank you for your comment and we are sorry to hear about this mishap. We are immediately forwarding this information to the dedicated team to ensure that this does not happen again. Our team remains at your disposal if needed, at [email protected]. Have a nice day! Sincerely, The SOSav.com Team
3/5
★★★☆☆
Didn't understand that there were no tools in the kit but very good product
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Loeiza P. (acheteur vérifié)
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Answer from SOSAV
Hello, Thank you for your comment. We are sorry if this information was not clear. Our team remains available for any further information, please do not hesitate to contact us. Sincerely, The SOSav.fr Team