/10
★★★★★
based on 26029 published reviews
★★★★★
based on 26029 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
IPhone 7 replacement screen of poor quality, very little brightness, screen not readable in daylight, dark colors. After second order OEM screen, back to original quality (but loss of home button??is there a link?)
Fabrice M.
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3/5
★★★☆☆
I did not receive what I asked for due to an error (now corrected). I have not received what I asked for due to an error (now corrected) and on one of my purchases I did not know what was in it, so I bought another part that was needed for the first purchase. And when I want to return it is accepted but the shipping costs are at my expense, these having a cost greater than or equal to the product. I have already ordered several times.
Antoine K.
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3/5
★★★☆☆
I have received my order and it is now ready to ship. I am very pleased with the service and the quality of the product...
Vincent D.
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3/5
★★★☆☆
Satisfactory
Guillaume N.
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2/5
★★☆☆☆
I'm very disappointed with the quality of the battery, it's not as good as the original one, but I'm sure it will be. I am very disappointed with the merchandise, it is far from the quality of the original battery.
Damien V.
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3/5
★★★☆☆
I am very pleased with the kit to change my battery on my IPhone se. The only exception is the suction cup! I've been using it for a while now and it's not working properly...
Floris G.
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3/5
★★★☆☆
The products are really official products. For me, two drawbacks: - The explanation videos are too succinct and misleading on the ease and feasibility of the operation to open the screens. The video of the J5 is made with a screen already unstuck... it is necessary to insist on the fact that the screen in place is really well stuck on the whole surface, what the video does not say. - The delivery: the screen was placed between the tool kit and the paper that serves as padding. As a result, the screen had a huge pressure on the edges that lay in the void: not smart.
Frederic P.
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2/5
★★☆☆☆
Lack of instructions and fragile glass: it broke !!!!!!!
Daniel Q.
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Answer from
SOSAV
Hello Daniel, Thank you for taking the time to share your opinion. You have certainly noticed our commitment to the planet, that's why our guides are only available online with the possibility to print them in PDF if you want a paper version. Please contact our support team at [email protected] if your item was damaged in transit. With our apologies. Sincerely, The SOSav team
3/5
★★★☆☆
Very easy to navigate, but the nylon spatula is very fragile and broke twice in my phone... not practical when we want to do our repair with care, without having to force...
Anatole R.
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3/5
★★★☆☆
I ordered a battery for S6 edge +. Received very quickly, no problem on this side. I'm not sure if it's a good idea to have a video tutorial for the replacement. A video tutorial would be nice. The problem was not with the battery. A help to diagnose the failure would have perhaps allowed me to order the right part.
Clément M.
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3/5
★★★☆☆
Quality of the piece not so good.
Enzo A.
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2/5
★★☆☆☆
I had to wait for an order for 2 months and another one for 1 month, and to be constantly behind them so that they don't forget me. Big internal communication problems and total disorganization! Big waste of time for me and bad moments spent.
Anonymous A.
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3/5
★★★☆☆
1/ The cost of shipping to review (4.99e for an envelope in a relay point ...). The shipping was fast. 2/ Lack of clarity on the origin of the products (reconditioned? second hand?), the product received is not new.
Anonymous A.
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2/5
★★☆☆☆
It was sold with the replacement screen a kit, but it was missing in this kit to 10 the main tool to remove the screen and in the end none of the tools sent was used: 10 for nothing
Anonymous A.
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3/5
★★★☆☆
No free returns when the product is defective
Anonymous A.
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Answer from
SOSAV
Hi Rayann, Thank you for taking the time to share your review. As part of our warranty, we offer an exchange of the part, everything is of course at our expense. In the case of a retraction as you have requested, the return costs are indeed at the buyer's expense. The SOSav team
3/5
★★★☆☆
Interesting site, fast delivery unfortunately the screen doesn't fit on my phone. I'm waiting for the return of the soap. The rest of my purchases are good quality, nothing to complain about. The rest of my purchases are of good quality, nothing to complain about.
Anonymous A.
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3/5
★★★☆☆
Well
Anonymous A.
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2/5
★★☆☆☆
The product does not correspond to the photo, on the photo it was a battery manufactured and assembled in Korea, the battery received is manufactured and assembled in China! given the price it is cheaper on other sites, remains to be seen how long it will last?
Anonymous A.
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3/5
★★★☆☆
The site is perfect, the explanations are remarkable. Delivered quickly. Unfortunately, after two disassembling of the small external screws, the tools in the shape of a star quickly got stuck. I can no longer disassemble my iPhone to check the installation of the battery because it no longer lights up.
Anonymous A.
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3/5
★★★☆☆
I am very pleased with the service and the quality of the product. I have been very satisfied with the service and the quality of the product.
Anonymous A.
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2/5
★★☆☆☆
Everything is done by email ..no phone : physical contact is very important...
Anonymous A.
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2/5
★★☆☆☆
The site is good, the products are numerous. The order goes through without a hitch. The same goes for the delivery. I'm very pleased with the service and the quality of the products. I'm very pleased with the service and the quality of the products.
Anonymous A.
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Answer from
SOSAV
Thank you for sharing your opinion following your order on our site. Have you contacted our customer support, so that an after-sales solution can be proposed to you? We look forward to hearing from you,
3/5
★★★☆☆
The product barely matches the order. It is not the same model.
Anonymous A.
Translated review
3/5
★★★☆☆
Ordering error
Anonymous A.
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Answer from
SOSAV
Hello, Once again we apologize for the inconvenience of receiving this bad product. We hope to have responded quickly to your complaint. Sincerely yours,
2/5
★★☆☆☆
Sending error. A white screen instead of a black screen. 1 week lost.
Anonymous A.
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3/5
★★★☆☆
Too long for delivery
Anonymous A.
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2/5
★★☆☆☆
Non-original parts, loss of functionality of the connected pocket... Missing components on the board compared to the original
Anonymous A.
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2/5
★★☆☆☆
The delivery and the quality of the screen are irreproachable. I'm not sure if it's a good one or not, but I'm not sure if it's a good one, and I'm not sure if it's a good one or not. It would be honest to specify it in the technical description.
Anonymous A.
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Answer from
SOSAV
Hi Stephane, Thank you for taking the time to share your review. Replacing the iPhone 6 screen has no impact on the Touch ID functionality. This functionality is indeed controlled by your home button and the home extension cable that runs along the metal plate. You have recovered these elements on your old screen, it can not be related to the new screen. We invite you to check the state and connection of the tablecloths of your home button and its extension, one of them has either been damaged or has been incorrectly connected. We remain at your disposal at [email protected] if you need more information. The SOSav team
3/5
★★★☆☆
Order and material received without any problem. Repair material not solid (screwdriver of poor quality). Electronic equipment to be replaced is well made and functional. The description of the repair actions is not good, especially with necessary actions not described and unnecessary actions described that made me make mistakes that led to the loss of the equipment during the repair. Too bad. Good site but to be followed with caution.
Anonymous A.
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2/5
★★☆☆☆
Poor packaging and delivery.
Anonymous A.
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3/5
★★★☆☆
Sorry SOSAV. So far, the service has always been correct. I'm very happy with the service and the quality of the product, and I'm very happy with the quality of the product. I'm very happy with the service and the quality of the product, and I'm very pleased with the service. I have to say that I am very pleased with the service and the quality of the product. For the damaged package: -2 stars ?
Anonymous A.
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3/5
★★★☆☆
I was quite disappointed with my order, I was expecting more support.
Anonymous A.
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3/5
★★★☆☆
Ordered a charging connector with microphone, received without the microphone. So 3/5. Otherwise the tuto assembly disassembly 5/5. Sincerely
Anonymous A.
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Answer from
SOSAV
Hello Bernard, Thank you for taking the time to share your review. You have received a Galaxy S7 charging connector + microphone: https://www.sosav.fr/store/galaxy-s7/9977-connecteur-de-charge-galaxy-s7.html Indeed, the microphone is an integral part of the charging connector, it is already mounted and soldered. It is the small square that is just next to the charger plug. We remain at your disposal and wish you a good day. The SOSav team
2/5
★★☆☆☆
They only showed part of my order (without telling me) even though everything was noted as available.
Anonymous A.
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3/5
★★★☆☆
Video very practical to replace a part without being an expert! On the other hand, the internal speaker that I ordered does not work very well... I found the tone (that I did not have at all before) but the sound is very weak even at the Max volume so I am disappointed!
Anonymous A.
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Answer from
SOSAV
Hi Estelle, Thank you for taking the time to share your opinion. IF the part is correctly installed, please feel free to contact our support at [email protected] for a return or exchange, all our parts are guaranteed. Wishing you a good day. The SOSav team
3/5
★★★☆☆
I'm not sure if I'm going to be able to use it, but I'm not sure if I'm going to be able to use it at all.
Anonymous A.
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3/5
★★★☆☆
I followed the tutorial and the part with the earpiece was missing. On Sony Xperia ? compact
Anonymous A.
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3/5
★★★☆☆
The site is perfect, the search for products is perfect, the order is perfect, but at the reception 1 error on 2 products ordered. The service was fast, I would add a half star for that if I could
Anonymous A.
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3/5
★★★☆☆
The product is not what I wanted.
Anonymous A.
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2/5
★★☆☆☆
Fast delivery but product does not match the original battery
Anonymous A.
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2/5
★★☆☆☆
On the site, products falsely presented as available.
Anonymous A.
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3/5
★★★☆☆
My home button is missing a connector so I can't use it anymore
Anonymous A.
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3/5
★★★☆☆
I am moderately satisfied with the product. It does not hold the charge like the original battery. It is therefore expensive for the result.
Anonymous A.
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3/5
★★★☆☆
I ordered a rear window and a photo camera window for my S7. On the website, a rear window sticker is recommended with the purchase to complete the repair. However, my rear window arrived with a sticker already placed. So I paid 8 euros for a useless sticker (sent in duplicate). The tuto for the replacement of the camera glass is a bit light too, fortunately there are other tutorials on the net. For the rest RAS, fast delivery and ordering process quite fluid.
Anonymous A.
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3/5
★★★☆☆
I am satisfied with all the material except the spatula which broke at the first use which is not normal for a phone repair kit.
Anonymous A.
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3/5
★★★☆☆
The room was not in perfect condition, not much thermal paste either.
Anonymous A.
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3/5
★★★☆☆
I had a lot of trouble getting a quote but otherwise everything went well, very fast delivery
Anonymous A.
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3/5
★★★☆☆
Spare parts available quite quickly and tutorials describing the sequence of operations rather well designed, but a perfectible customer service: to get the replacement of a screen received defective (found when powering up) it took 2 reminders and 2 weeks of waiting ...
Anonymous A.
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Answer from
SOSAV
Hello Marc, Thank you for taking the time to share your opinion. After checking, you contacted us on 03/05 at 11:44, we answered you the same day at 11:55. We were then waiting for your reply, which we received on 10/05 at 16:06, we also replied to you the same day at 16:16. A new screen was then sent to you the same day we received your package. We do our utmost to be reactive, which was the case during the processing of your file by our after-sales service. We wish you a good day and once again apologize for this delay. The SOSav team
3/5
★★★☆☆
After a first sending of a defective HP (apparently not new because it had no inscription, unlike the 2nd), the SAV was very responsive: after asking me a photo front and back of the part received defective (I did not understand very well why) I was quickly sent a HP that works perfectly. There is one downside, which is why I'm only giving 3 stars: having had to dismantle my phone several times instead of just once, due to the first product being out of order, the front cover (the one on which the screen is fixed) cracked. It's a shame, especially since it was replaced only 6 months ago. NB: I used the photo tutorial proposed by the site: it is well done, very clear.
Anonymous A.
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2/5
★★☆☆☆
Hello, I give this note because your website makes you believe that you can buy certain products and it is false. I was delivered 2 times, 2 bad products only to be informed by SMS that I would not be delivered, of course once the products were returned. I lost 3 weeks! See 1 month the time to make a new purchase. So yes I am very disappointed. I was not even compensated. I will not fail to talk about it around me. Cdt
Anonymous A.
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3/5
★★★☆☆
Deliver quickly but wrong parts and the desired one not in stock
Anonymous A.
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2/5
★★☆☆☆
Bad product received, 2 times in a row.
Anonymous A.
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3/5
★★★☆☆
The part received is defective! Quickly taken care of with a request for reimbursement made.
Anonymous A.
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3/5
★★★☆☆
Not enough technical details
Anonymous A.
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3/5
★★★☆☆
Ok service rapide
Anonymous A.
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3/5
★★★☆☆
The screen is of very good quality but not of the requested colour
Anonymous A.
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3/5
★★★☆☆
Not completely satisfactory
Anonymous A.
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3/5
★★★☆☆
Average, a decent experience but some services need improvement.
Anonymous A.
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3/5
★★★☆☆
Some items are imposed as a package in the purchase. Medium quality parts
Anonymous A.
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3/5
★★★☆☆
The part I ordered does not work.
Anonymous A.
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