/10
★★★★★
based on 25618 published reviews
★★★★★
based on 25618 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
I asked for information on an item that was in your shop. Your services answered me that the article did not exist and I was sent back to a page of some kind, hence my three stars.
Moussa L.
purchased on 13/10/2021
Translated review3/5
★★★☆☆
The service is great and the video supports are perfect but the iPhone 8 screen does not render the original colors!
Franck L.
purchased on 21/10/2021
Translated review2/5
★★☆☆☆
When I placed my order, both items were available, so I opted for a 24 hour delivery with an additional cost, I received the package in the evening 1 week! !! I was told that one of the two items was in restocking However I still received both but under a week very disappointed because I was broken and could not help me in a suitable time
Laurent P.
purchased on 14/10/2021
Translated review3/5
★★★☆☆
Fast and competent service. The battery is well compatible with my Galaxy s7 but the battery life is way too short.
Benoit L.
purchased on 18/10/2021
Translated review2/5
★★☆☆☆
Hello Unfortunately the screen delivered is faulty. There is a trace on the display and it doesn't cut when worn on the ear. I don't have a great motivation to rebuild it but in any case the next time I order elsewhere. Note that I chose a product rather premuim finally not terrible.
Fabian G.
purchased on 14/10/2021
Translated review3/5
★★★☆☆
It was an iPhone 6 screen. The explanations of disassembly and reassembly are very well done. Package was received on time, and in good condition. But the purchased screen seems defective (horizontal lines at the bottom). It is being checked.
Frédéric M.
purchased on 16/10/2021
Translated review3/5
★★★☆☆
The customer's order refs are not taken into account at all. they are not mentioned on the invoice
Philippe J.
purchased on 07/10/2021
Translated review2/5
★★☆☆☆
I cannot be satisfied with my purchase. I bought the kit to remove a defective joy con as recommended on the site. The tri wing screwdriver is not adapted and ate all the threads of the joy con so I could only disassemble it once. I raised the problem with the service and they told me it was my fault and that I shouldn't have forced it. I recognize that they are not responsible for the quality of the Nintendo screws. But you don't say that to a customer.
Nicolas M.
purchased on 08/10/2021
Translated review3/5
★★★☆☆
The part was gone, I managed to change everything thanks to the tutorial but the screwdriver provided to disassemble the Switch was of very poor quality, I had to buy one next door.... I'm not sure what to do, but I'm sure it's a good idea!
Killian P.
purchased on 08/09/2021
Translated review3/5
★★★☆☆
Defective battery finally replaced after disassembly for photography.
Pascal L.
purchased on 26/07/2021
Translated review3/5
★★★☆☆
The items I ordered because they were displayed in stock when validating my basket turned out to be unavailable due to ongoing restocking... In addition, I was asked again the address of a relay point to send the last item finally available but it was sent to another address ... Well...
Philippe R.
purchased on 14/09/2021
Translated review2/5
★★☆☆☆
I waited 1 month before receiving it, I was told to wait 10 days 3 times. And I am still waiting for an order that I haven't received.
Killian S.
purchased on 09/09/2021
Translated review2/5
★★☆☆☆
No telephone assistance (contrary to what we can understand on their site). A little brief / not very developed return to my questions by email No answer to my last question by email so not "excited" by the SOSAV after-sales service
Michel M.
purchased on 26/09/2021
Translated review3/5
★★★☆☆
Too bad the battery stickers are missing
Stéphane B.
purchased on 30/09/2021
Translated review3/5
★★★☆☆
Very easy to order and correct price. Customer service response to my email was a bit long: 24 hours Application instructions for the telephone film: not in accordance with the film, so there is a mark in the corner of the film (not good)
Régis S.
purchased on 03/10/2021
Translated review3/5
★★★☆☆
Very good after-sales service... Fortunately, there were many delays due to supply difficulties...
John-henry M. Translated review
Answer from SOSAV
Salve,
Grazie per il vostro feedback.
Siamo sinceramente dispiaciuti per il ritardo nella consegna del suo ordine, che era totalmente fuori dal suo controllo.
Saremo felici di ascoltarvi se avete delle domande, quindi non esitate a scriverci.
Buona giornata.
Cordiali saluti,
Il team di SOSav.fr
Grazie per il vostro feedback.
Siamo sinceramente dispiaciuti per il ritardo nella consegna del suo ordine, che era totalmente fuori dal suo controllo.
Saremo felici di ascoltarvi se avete delle domande, quindi non esitate a scriverci.
Buona giornata.
Cordiali saluti,
Il team di SOSav.fr
2/5
★★☆☆☆
The delivery was fast but after checking on other sites my products were twice as expensive as elsewhere. I don't think I would recommend this site !!!!
Eric B.
purchased on 12/09/2021
Translated review3/5
★★★☆☆
A muddle in the order with little information without me asking. Contacted, customer service ended up confirming the delay, giving me a new approximate time frame but also offered to refund me the costs incurred (order plus delivery) if I wanted to cancel my order. The screwdriver pac I bought is of poor quality. The spare part on the other hand seems to be in order.
Benjamin C.
purchased on 28/06/2021
Translated review3/5
★★★☆☆
My package arrived safely but with a delay. I had to send several emails to find out the status of my order. I would have preferred SOSAV to take the lead, hence my 3 star rating. Otherwise the response to my emails was quick. I would have preferred to have received the order in advance, hence my 3 star rating.
Bruno I.
purchased on 01/08/2021
Translated review3/5
★★★☆☆
A first order was for a set of tools to open an iPhone 6S and the smallest torx was too big... the second order was for screws for iPhone 6S and the delay was exceeded by more than a month... The fact remains that SOSAV offers repair materials that are difficult to find elsewhere and more expensive...
Guy C.
purchased on 15/07/2021
Translated review