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S
Rating: 5 out of 5
Pleasant phone contact. Answers to my questions and relevant advice. Delivery on time. Thank you.
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Customer reviews of Spot Literie
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 896 published reviews
Summary of reviews
Spot Literie receives consistently positive feedback for reliable delivery and responsive service, with fast shipments, well-packaged parcels, and orders arriving on or before expected dates. Customers highlight helpful and professional staff, detailed product advice, and attentive post-sale support that quickly resolves issues and provides refunds when needed. The store is praised for accurate product matching, compatibility with original parts, and clear communication, including order verification calls and timely updates. Overall, shoppers describe trusted reliability, competitive prices, and a smooth, straightforward purchasing experience.
All reviews
P
Rating: 5 out of 5
5 stars, very good telephone reception, advice, product quality and delivery.
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D
Rating: 5 out of 5
Hello, I ordered the SF 575K Swissflex system replacement pack on Thursday, received it on Saturday, installed it on Sunday and everything works wonderfully.... Thank you for your efficiency. Best regards.
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T
Rating: 5 out of 5
Super perfect! Thank you
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N
Rating: 3 out of 5
Is the product guaranteed because it no longer seems to work after less than a week of use?
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F
Rating: 5 out of 5
Great service, I highly recommend
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A
Rating: 5 out of 5
All o.k.
B
Rating: 5 out of 5
very good !
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G
Rating: 5 out of 5
Product received quickly, reliable site to find original manufacturer spare parts
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F
Rating: 5 out of 5
Fast shipping. Product as described.
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C
Rating: 5 out of 5
Perfect, the sent piece corresponds to my need
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G
Rating: 5 out of 5
PERFECT! I recommend
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J
Rating: 5 out of 5
No worries, everything went well.
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E
Rating: 5 out of 5
x
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V
Rating: 5 out of 5
Impeccable
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T
Rating: 5 out of 5
Very fast delivery.
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P
Rating: 5 out of 5
Product corresponding to the order fast delivery.
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C
Rating: 5 out of 5
Perfect! Perfect service, top-notch sales support!
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P
Rating: 5 out of 5
Package shipped quickly, but delivery was delayed due to postal protests
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S
Rating: 5 out of 5
Very satisfied, order conforms to my expectations, delivery ok; thank you
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B
Rating: 5 out of 5
I will recommend spot bedding to all my friends! A very good phone welcome with advice to guide my purchase. Receipt of my mattress block without any problem and it fits perfectly. I am delighted!!!
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J
Rating: 5 out of 5
Contact, delivery, repair, everything is perfect
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C
Rating: 5 out of 5
We thank you for your advice, responsiveness, and deadlines.
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M
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Order received very quickly.
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M
Rating: 5 out of 5
fast and compliant shipping
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G
Rating: 5 out of 5
Very satisfied with my purchase, the slats seem to be of good quality. Very fast delivery is a plus.
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M
Rating: 5 out of 5
I placed an online order and, due to an error on my part, I had to request an exchange. The team was very responsive and handled my request quickly and efficiently. Their professionalism and seriousness deserve to be highlighted. Moreover, the quality-price ratio is excellent and hard to match. I recommend this company with complete confidence.
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D
Rating: 5 out of 5
Very good service
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S
Rating: 5 out of 5
Very fast delivery with a little shopping bag as a gift. Thank you
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J
Rating: 5 out of 5
package received on time contact with the company for information .... very friendly and accommodating, thank you
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M
Rating: 5 out of 5
Thank you for the seriousness and follow-up as well as the mobility of the people on the phone
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P
Rating: 5 out of 5
Product conforms, fast delivery
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G
Rating: 5 out of 5
Quick
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C
Rating: 5 out of 5
Ultra fast delivery
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V
Rating: 5 out of 5
Fast delivery, impeccable service
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C
Rating: 5 out of 5
I am very satisfied with my order at Spot Literie. Ultra fast delivery, it's perfect. I recommend
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E
Rating: 5 out of 5
Wide selection of bedding accessories fast shipping!
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S
Rating: 3 out of 5
Nothing to say about the delivered products and the prices. However, after 15 days of waiting, I wrote an email and miracle my order was sent... not a little note or email to explain or apologize for the delay. Communication needs improvement therefore.
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Response from Spot Literie
Thank you for taking the time to share your feedback. We are delighted that you are satisfied with the quality of our products and our prices.
We once again apologize for the shipping delay as well as for our lack of communication during this period. Following the sending of a promotional code before a price increase, we received an exceptional volume of orders, which extended our processing times. However, we should have informed our customers more quickly, and we completely understand your remark.
Regarding your email, we unfortunately found that it had been classified in our spam folder, which explains the lack of response from us. This is not the level of service we wish to provide.
As we had the opportunity to discuss with you over the phone, at Spot Literie, we place great importance on customer satisfaction and quality communication. Your feedback helps us improve, and we thank you for your understanding.
We hope to have the pleasure of assisting you again under better conditions.
The Spot Literie team
We once again apologize for the shipping delay as well as for our lack of communication during this period. Following the sending of a promotional code before a price increase, we received an exceptional volume of orders, which extended our processing times. However, we should have informed our customers more quickly, and we completely understand your remark.
Regarding your email, we unfortunately found that it had been classified in our spam folder, which explains the lack of response from us. This is not the level of service we wish to provide.
As we had the opportunity to discuss with you over the phone, at Spot Literie, we place great importance on customer satisfaction and quality communication. Your feedback helps us improve, and we thank you for your understanding.
We hope to have the pleasure of assisting you again under better conditions.
The Spot Literie team
A
Rating: 5 out of 5
2nd time I order, very satisfied, prices always very interesting, fast delivery, very responsive customer service. Everything is perfect. Don't hesitate, go for it.
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