9.8/10
★★★★★
based on 1535 published reviews

Latest neutral customer reviews

2/5
★★☆☆☆
Delivery could not be made to the reception point I had requested. Another point was chosen without any input from me. This new address was not at all convenient for me, which is exactly what I wanted to avoid. So I'm not very satisfied. The product itself is very good, it arrived well packaged.
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Claire T. (acheteur vérifié)
purchased on 08/09/2024 
Translated review
2/5
★★☆☆☆
I bought these products and they haven’t been shipped for 6 days
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Sing L. (acheteur vérifié)
purchased on 06/08/2024 
Answer from Spot Literie
Hello, we are sorry for the delay due to the summer closure of our supplier. This is the reason why your order has been slightly delayed.

Best regards
3/5
★★★☆☆
Small lats!!! But the good thing is that it's solid and it's doing the job for now.
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Fitahiana R. (acheteur vérifié)
purchased on 05/06/2024 
Translated review
2/5
★★☆☆☆
Colissimo was unable to deliver on time and I had to cancel the service provider who was due to come on the WE to redo the entire installation of the slatted base. His availability is pending.
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Mira P. (acheteur vérifié)
purchased on 22/05/2024 
Translated review
3/5
★★★☆☆
Very correct
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Akim I. (acheteur vérifié)
purchased on 18/05/2024 
Translated review
3/5
★★★☆☆
Great. Thanks for existing. The stud is very easy to change
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Laurence D. (acheteur vérifié)
purchased on 22/03/2024 
Translated review
3/5
★★★☆☆
The first part I received was the wrong one, so I can't be completely satisfied. However, I got a quick response to my complaint and the exchange was quick too. The person I spoke to on the phone was very friendly.
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Claudette D. (acheteur vérifié)
purchased on 31/01/2024 
Translated review
3/5
★★★☆☆
Good material but delivery problem chronopost is really not a good choice for your deliveries.
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Mariano D. (acheteur vérifié)
purchased on 27/01/2024 
Translated review
3/5
★★★☆☆
Correct site. Good delivery. Good price. Average item but repair done.
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Daniel R. (acheteur vérifié)
purchased on 05/01/2024 
Translated review
2/5
★★☆☆☆
El motor, no ha funcionado de la forma correcta
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Andrés J. (acheteur vérifié)
purchased on 27/11/2023 
Translated review
3/5
★★★☆☆
Hello, my remote does not work I contacted your services and I would not have chosen the right model which works with my second remote! in short no refund send back at my expense to receive a new I dropped and nothing to add!
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Roland F. (acheteur vérifié)
purchased on 29/09/2023 
Translated review
2/5
★★☆☆☆
Delivery of unsuitable material!
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Eliane P. (acheteur vérifié)
purchased on 27/09/2023 
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3/5
★★★☆☆
Fast delivery for my 10 slats, but one of them was cracked.
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Sébastien T. (acheteur vérifié)
purchased on 08/09/2023 
Translated review
2/5
★★☆☆☆
Very fast delivery, but the product is presented as universal, whereas it does not fit on our mattress slats...
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Christophe E. (acheteur vérifié)
purchased on 05/08/2023 
Translated review
Answer from Spot Literie
Hello, we're sorry to hear that this product is not suitable for you. In fact, this product is considered universal as it is suitable for the vast majority of box springs. Please do not hesitate to contact us with your problem so that we can investigate the possibilities. If we cannot find a solution, please return the products to us and we will refund your order. Sincerely The Spot Literie team
2/5
★★☆☆☆
Relatively fast delivery and correct prices, but only 11 of the 12 battens ordered were delivered and no way of making a claim on delivery.
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Charles D. (acheteur vérifié)
purchased on 10/02/2023 
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Answer from Spot Literie
Hello, We're sorry to hear that there was an error in your order. We have taken care to send you back the missing item. Please do not hesitate to contact us by e-mail or telephone for this type of incident. We remain at your disposal if necessary. The Spot Literie team
3/5
★★★☆☆
It wasn't very clear that the linkage system ordered was only for ONE pair of footboards.... Remember that to link two beds together, you need to link TWO pairs of footboards together.... In short, the delivery is correct, but it's easy to make a mistake.
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Olivier P. (acheteur vérifié)
purchased on 29/01/2023 
Translated review
2/5
★★☆☆☆
Order received on time but I did not receive the correct tips. They were double tips instead of single.
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Acheteur Vérifié (acheteur vérifié)
purchased on 09/09/2021 
Translated review
Answer from Spot Literie
Hello Sir, After checking, we have sent the bits you ordered, I think you must have made a mistake when ordering. Nevertheless, I would like to offer you the return slip so that you can return the parts to us and change them for the model you require. Please do not hesitate to contact us by e-mail or telephone if you have any questions.
Sincerely Roman Chorvoz
3/5
★★★☆☆
Stop asking for an opinion as soon as you buy online. It's getting really annoying. We have a need, we look for it, find it and buy it. There's no need to comment when the product delivered corresponds to the product ordered. Only anomalies should be reported. So don't worry, we'll write to you if there's a problem.
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Acheteur Vérifié (acheteur vérifié)
purchased on 07/08/2021 
Translated review
2/5
★★☆☆☆
Schnelle Lieferung, leider dann doch falsches Teil. Um Rückabwicklung per Mail und Rücküberweisung angefragt - keine Reaktion mehr. Schade. Teil passt nicht und Geld ist auch weg. Das ist schlechter Servis am Kunden und somit negativ. Fast delivery, unfortunately the wrong part. Asked to cancel transaction by e-mail and delivered - no response. A pity. Part doesn't fit and money is gone too. This is bad customer service and therefore negative.
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Acheteur Vérifié (acheteur vérifié)
purchased on 29/04/2021 
Translated review
Answer from Spot Literie
Hello Sir, I am sorry to hear through this post that the part you purchased does not match. We had not seen your emails because they went to junk mail. I will send you a return receipt and your order will be fully refunded upon receipt of the part. We sincerely apologize for this inconvenience. Bonjour monsieur, Je suis désolé d'apprendre à travers ce message que la pièce que vous avez acheté ne correspondait pas. We didn't see your mail because it was sent through the wrong couriers. I will send you a return receipt and your order will be refunded in its entirety upon receipt of the item.
Nous sommes sincèrement désolé pour ce contre temps.