/10
★★★★★
based on 110 reviews published
★★★★★
based on 110 reviews published
Latest customer reviews
5
/5
★★★★★
Order received on time and compliant, thank you
Stefano L.
purchased on 25/10/2023
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Answer from SPS FILETS
Thank you Stefano for your positive review and your order! See you soon on our site.
Nolwenn, from the SPS Filets team 😉
Nolwenn, from the SPS Filets team 😉
5
/5
★★★★★
Quality service and sales support, from quotation to order to delivery. Thank you Jennifer 🤗
David G.
purchased on 31/10/2023
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Answer from SPS FILETS
Thank you very much David! We are very happy to read your positive feedback. We hope you will continue to choose SPS FILETS for your orders!
See you soon on our e-shop!
Nolwenn, from the SPS Filets team 😉
See you soon on our e-shop!
Nolwenn, from the SPS Filets team 😉
4
/5
★★★★☆
Conforms to the description. I would have appreciated a message confirming receipt of the returned package following an error on your part. I still recommend SPS FILETS for the quality of the product.
Rita C.
purchased on 11/08/2023
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Answer from SPS FILETS
Thank you very much for your opinion, Rita.
We're really sorry for the inconvenience, the information must not have reached our sales department regarding your return, otherwise they would have contacted you again!
We will do our utmost to improve our service and offer you a higher level of satisfaction in the future.
Thank you again for your confidence!
Nolwenn, from the SPS Filets team 😉
We're really sorry for the inconvenience, the information must not have reached our sales department regarding your return, otherwise they would have contacted you again!
We will do our utmost to improve our service and offer you a higher level of satisfaction in the future.
Thank you again for your confidence!
Nolwenn, from the SPS Filets team 😉
5
/5
★★★★★
Ras
Thierry B.
purchased on 06/10/2023
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Answer from SPS FILETS
We are delighted that you have found our site and our products to your complete satisfaction. We look forward to seeing you on spsfilets.com!
Nolwenn, from the SPS Filets team 😉
Nolwenn, from the SPS Filets team 😉
5
/5
★★★★★
Product meets my expectations and fast delivery.
Kevin N.
purchased on 18/09/2023
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Answer from SPS FILETS
Thank you Kevin for your positive review! We are very happy that our products and our delivery service suited you.
Nolwenn, from the SPS Filets team 😉
Nolwenn, from the SPS Filets team 😉
5
/5
★★★★★
Perfect
Sarl Les Maisons D.
purchased on 07/09/2023
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Answer from SPS FILETS
We're delighted that you're satisfied with our services. See you soon on our e-shop!
Nolwenn, from the SPS Filets team 😉
Nolwenn, from the SPS Filets team 😉
5
/5
★★★★★
Tb, I recommend the site
Nou A.
purchased on 15/08/2023
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Answer from SPS FILETS
Thank you very much for your positive feedback! We are delighted to have been able to provide you with a satisfactory experience and we hope you will continue to use our products and services.
Nolwenn, from the SPS Filets team 😉
Nolwenn, from the SPS Filets team 😉
5
/5
★★★★★
Very good product, the perimeter is perfectly surfaced, the net is ready to install.
Jacques V.
purchased on 04/07/2023
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Answer from SPS FILETS
Thank you very much Jacques, we're delighted to have been able to meet your expectations!
5
/5
★★★★★
Very good! Is this net guaranteed? Thank you
Véronique P.
purchased on 22/06/2023
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Answer from SPS FILETS
Hello Véronique,
Thank you for your order of monkey bridge netting. This type of net is fall-arrest rated, which means that you must have received a test mesh with your order. This specification allows you to have us test the reliability of your net every year.
On the other hand, as this is a made-to-measure net, we do not carry out rework on this type of net. Should you encounter a problem with the net in the next few days or weeks, we can look into your after-sales request to see what we can do. To do this, please contact us as soon as possible, so that we can take better care of your problem.
In the meantime, we hope you won't be disappointed by the quality of your net, and that it will give you complete satisfaction!
We remain at your disposal should you need us,
Best regards,
Nolwenn from the SPS FILETS team 😉
Thank you for your order of monkey bridge netting. This type of net is fall-arrest rated, which means that you must have received a test mesh with your order. This specification allows you to have us test the reliability of your net every year.
On the other hand, as this is a made-to-measure net, we do not carry out rework on this type of net. Should you encounter a problem with the net in the next few days or weeks, we can look into your after-sales request to see what we can do. To do this, please contact us as soon as possible, so that we can take better care of your problem.
In the meantime, we hope you won't be disappointed by the quality of your net, and that it will give you complete satisfaction!
We remain at your disposal should you need us,
Best regards,
Nolwenn from the SPS FILETS team 😉
5
/5
★★★★★
I'm delighted with my purchase and so is my son with the monkey bridge for his play area.
Damien A.
purchased on 23/05/2023
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Answer from SPS FILETS
Hello Damien,
We're delighted to have been able to bring our net to this playground designed especially for your son! We'd like to thank you in return for the pictures you sent us of it.
We'll be sure to promote them on our networks between now and the start of the new school year 😉 Until then, stay tuned to our networks: @spsfilets! (And if you haven't already, don't hesitate to follow us on Instagram and Facebook).
We remain at your service for any other projects!
Best regards,
Nolwenn from the SPS FILETS team
We're delighted to have been able to bring our net to this playground designed especially for your son! We'd like to thank you in return for the pictures you sent us of it.
We'll be sure to promote them on our networks between now and the start of the new school year 😉 Until then, stay tuned to our networks: @spsfilets! (And if you haven't already, don't hesitate to follow us on Instagram and Facebook).
We remain at your service for any other projects!
Best regards,
Nolwenn from the SPS FILETS team
4
/5
★★★★☆
Good resistance to weight
Huet S.
purchased on 01/06/2023
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Answer from SPS FILETS
Thank you for taking a moment to give us some feedback!
See you soon on our e-shop.
Nolwenn, from the SPS Filets team.
See you soon on our e-shop.
Nolwenn, from the SPS Filets team.
5
/5
★★★★★
Very good
Pierre G.
purchased on 17/05/2023
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Answer from SPS FILETS
Thank you, Pierre, for your positive review of our SPS FILETS website! We are delighted that you enjoyed your experience.
Nolwenn, from the SPS Filets team.
Nolwenn, from the SPS Filets team.
5
/5
★★★★★
A top order for a top finish. The children are happy and play from morning to night. Thank you
Geoffrey R.
purchased on 30/05/2023
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Answer from SPS FILETS
We're always happy to make people happy! It's a pleasure to read your feedback, thank you!
Nolwenn, from the SPS Filets team.
Nolwenn, from the SPS Filets team.
2
/5
★★☆☆☆
The toboggan cover is not at all of good quality, the green hoops received have a lot of paint chip impacts, the ropes with the wooden logs hanging idem paint chips for the price is not a good quality.
Jean Marc C.
purchased on 06/06/2023
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Answer from SPS FILETS
Hello Mr. Chaussade, we'd like to thank you for your feedback, because it's by having opinions, sometimes even less good ones, that we make progress in perfecting our products.
To pick up on one point at a time:
- The toboggan tarpaulin is a sliding tarpaulin, and the edges are certainly incorrectly shown on the visual, since it's normal for the tarpaulin not to envelop. So I'm going to e-mail you a visual of a tarpaulin installed at one of our customers' sites, so that you can check its installation.
- For the offset circles, could you please send us photos of the paint chips? This is certainly a manufacturing defect that we'll be able to pass on to our supplier.
- As for the hanging plates, I'm sorry you weren't completely satisfied with the visual... Please note that all our colored CTBX modules are unpainted. The plywood is stained directly in the mass. So it's impossible for there to have been any drying problems... At the same time, could you send us photos of the damaged plates, so that we can see what the problem might be?
I'll e-mail you again to follow up your after-sales service and do my best to meet your expectations.
Thank you in advance,
And wish you a very nice day,
Nolwenn from the SPS Filets team 😉
To pick up on one point at a time:
- The toboggan tarpaulin is a sliding tarpaulin, and the edges are certainly incorrectly shown on the visual, since it's normal for the tarpaulin not to envelop. So I'm going to e-mail you a visual of a tarpaulin installed at one of our customers' sites, so that you can check its installation.
- For the offset circles, could you please send us photos of the paint chips? This is certainly a manufacturing defect that we'll be able to pass on to our supplier.
- As for the hanging plates, I'm sorry you weren't completely satisfied with the visual... Please note that all our colored CTBX modules are unpainted. The plywood is stained directly in the mass. So it's impossible for there to have been any drying problems... At the same time, could you send us photos of the damaged plates, so that we can see what the problem might be?
I'll e-mail you again to follow up your after-sales service and do my best to meet your expectations.
Thank you in advance,
And wish you a very nice day,
Nolwenn from the SPS Filets team 😉
5
/5
★★★★★
A good quality net. Thank you
Nicolas T.
purchased on 20/06/2023
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Answer from SPS FILETS
Thank you for your positive feedback, and see you soon on our site!
5
/5
★★★★★
Fine
Lavessiere J.
purchased on 25/04/2023
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Answer from SPS FILETS
Thank you very much for your review. We are happy to see that you are satisfied with our services.
Nolwenn, from the SPS Filets team.
Nolwenn, from the SPS Filets team.
5
/5
★★★★★
The order went very well
Remi J.
purchased on 14/04/2023
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Answer from SPS FILETS
Thank you very much!
Thank you for your review, Remi! We're delighted that your order went well and that you're happy with it.
Thank you for your review, Remi! We're delighted that your order went well and that you're happy with it.
5
/5
★★★★★
Very good communication and quality product
David L.
purchased on 27/04/2023
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Answer from SPS FILETS
Thank you very much for your positive feedback, David! We are delighted that you appreciate our communication and our products. Thank you for taking the time to review our site.
5
/5
★★★★★
Very good I recommend
Christian G.
purchased on 11/03/2023
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Answer from SPS FILETS
Thank you very much for your positive review, Christian. We are happy that you are satisfied with your experience on our site and that you recommend it!
5
/5
★★★★★
Functional.
Christian B.
purchased on 20/03/2023
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Answer from SPS FILETS
Thank you very much for your review! We are delighted that you are satisfied. We hope you will visit us again soon.
5
/5
★★★★★
Compliant
Acheteur Vérifié F.
purchased on 30/01/2023
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Answer from SPS FILETS
Thank you for your positive review! We are happy to have brought you satisfaction.
4
/5
★★★★☆
Pleasant site, easy navigation and search
Patrice L.
purchased on 13/12/2022
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Answer from SPS FILETS
Thank you Patrice for your positive review. We are delighted that you found our site pleasant to navigate and easy to use.
5
/5
★★★★★
Coformed products, fast delivery.
Christophe C.
purchased on 04/11/2022
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Answer from SPS FILETS
Thank you for your review Christophe. We are delighted that our products are to your liking and that delivery was so quick.
5
/5
★★★★★
Reliable site and delivery is
Patricia G.
purchased on 06/10/2022
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5
/5
★★★★★
Fast delivery and easy-to-use site, I recommend
Stephane W.
purchased on 25/08/2022
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5
/5
★★★★★
Professional and on time, I recommend
Fabien M.
purchased on 30/08/2022
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5
/5
★★★★★
Top.
Ludovic P.
purchased on 25/07/2022
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2
/5
★★☆☆☆
Invoice collected 1 1/2 months after payment, same for out-of-stock products when nothing prevents immediate reimbursement. In short, SPS generates more problems than it solves. On the other hand, the people I deal with are friendly.
Gilles M.
purchased on 12/05/2022
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Answer from SPS FILETS
Hello there, Of course, we take more pleasure in reading our customers' reviews when they're positive. But you've taken the right approach, and it's also important to point out when you, as a customer, are dissatisfied with our service. On behalf of the entire SPS FILETS team, I'm truly sorry! Nevertheless, I would like to stress that these are delays and stock problems for which we are not responsible. As you know, your order concerned accrobranche equipment and accessories. In this particular area, we are only resellers of the brands with which we have set up distributor partnerships. I'm not telling you anything new either, about the problems of sourcing the raw materials needed for manufacturing, which all professionals have been encountering for some time now. All this is to reaffirm that everyone, in their own way, is doing their utmost to satisfy their business partners and customers. We're sorry we weren't able to respond to your request as you would have expected, but our teams do their best, every day. We will reiterate on the relevant product pages that delivery times may be extended in order to communicate with you as best we can and avoid any inconvenience. The entire SPS FILETS team joins me in wishing you all the best for the future, and hopes to see you again on our e-shop. If there's anything we can do to help, we'd be delighted to do it! Sincerely yours, Nolwenn from the SPS FILETS team
4
/5
★★★★☆
Well
Maryse M.
purchased on 15/06/2022
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3
/5
★★★☆☆
Very long delivery and not so available
Circuit J.
purchased on 19/05/2022
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Answer from SPS FILETS
Hello, We are very sorry that the delivery of your order has taken longer than expected. We do our utmost to ensure that your order arrives on time, but it can sometimes be a little late due to a bank holiday. Please note that we display production times in working days, and that it takes an average of 8 to 10 days to produce the nets. We thank you for your feedback and hope to see you soon on our e-shop! A very nice day to you, Nolwenn, from the SPS Filets team.
5
/5
★★★★★
Perfectly meets my protection needs
Denis R.
purchased on 01/06/2022
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Answer from SPS FILETS
Hello Denis, It's always a pleasure for our teams to read our customers' feedback. Thank you for taking the time to write to us! We're delighted to see that the product you ordered met your expectations. We wish you a very nice day. See you soon, Nolwenn, from the SPS Filets team.
4
/5
★★★★☆
Too bad it lacks a spool of wire to attach it to a railing or similar.
Franck R.
purchased on 03/06/2022
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Answer from SPS FILETS
Hello Franck, Thank you for taking the time to write to us with this feedback. When you place an order, don't hesitate to specify that you need the fixing kit and the support on which you will fix the net. If you don't, we'll assume that you've got everything you need, and we'll only supply the net you request. We hope this answer helps you in your future orders on our e-shop! We wish you a very pleasant day. See you soon, Nolwenn from the SPS Filets team.
5
/5
★★★★★
Fifth order with this supplier. Always very fast, friendly and precise. Too bad they don't sell pythons. The technical manager was very helpful with the first order. The prices are correct in my opinion. Thank you
Prevost J.
purchased on 11/05/2022
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5
/5
★★★★★
Very good
Pascale S.
purchased on 15/05/2022
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5
/5
★★★★★
Easy to place order, shorter delivery time than advertised. Meets my expectations, easy to install (two people).
Serge B.
purchased on 03/04/2022
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3
/5
★★★☆☆
In general, it's fine, some prices are out of line with reality and my payment doesn't match the invoice, otherwise it's fine.
Capucine T.
purchased on 04/04/2022
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Answer from SPS FILETS
Hi Capucine, Thank you for leaving us your feedback on our site! It's always important for us to hear from you. Regarding your situation, I've contacted the sales team to get more details. The price difference is obviously to your advantage and linked to the discounts we've been able to offer you, so that's a bonus! By the way, we're waiting for your bank details so that we can transfer the money we owe you 😉 We've registered you in our SLA customer database so that, in future, you'll have direct access to all our discounted prices! A very nice day to you. Nolwenn, from the SPS FILETS team 😉
5
/5
★★★★★
Quality service and material... fast delivery.
Dorian A.
purchased on 15/03/2022
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5
/5
★★★★★
Very good telephone reception I received my order quickly, I have just placed a new order, I am waiting to receive it.
Sophie D.
purchased on 01/04/2022
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Answer from SPS FILETS
Hi Sophie, We're delighted to have customer feedback like yours! It's important and constructive for our teams to get positive customer feedback, so thank you for taking a few minutes to write this review! See you soon on our e-shop!
5
/5
★★★★★
Everything went smoothly. Thank you very much.
Sylvain R.
purchased on 14/02/2022
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5
/5
★★★★★
Very good. The products meet my expectations.
Bertrand M.
purchased on 16/01/2022
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