The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
The alcohol scale received is so long that it touches the bottom in all the containers I have.
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Response from tompress.com
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that the alcohol scale does not fit your containers. This type of instrument indeed requires a test tube or a sufficiently tall and narrow container to allow the float to measure the alcohol level correctly without touching the bottom.
If you wish, do not hesitate to contact our customer service. We can advise you on a suitable container or check with you that the model ordered is indeed appropriate for your use.
Best regards,
The Tom Press team
D
Daniel M.
Rating: 4 out of 5
following a purchase from 23/06/2026
Perfect
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Response from tompress.com
Hello Daniel,
We sincerely thank you for your positive feedback! We are delighted to hear that you are satisfied with your experience on tompress.com. Your satisfaction is our greatest reward.
Best regards,
The tompress.com team
P
Patrice B.
Rating: 4 out of 5
following a purchase from 19/06/2026
Top delivery
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Response from tompress.com
Hello Patrice,
We sincerely thank you for your feedback and are delighted to learn that the delivery met your expectations. We hope to see you again very soon in our store for new shopping experiences.
Best regards,
The tompress.com team
D
daniel C.
Rating: 3 out of 5
following a purchase from 20/06/2026
Incomplete package
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Response from tompress.com
Hello Daniel,
We are sorry for the inconvenience encountered during your order. Upon receiving your complaint, we took care of your request and proceeded to ship a new package on July 6, 2026.
We hope this solution met your expectations and remain at your disposal if you have any questions. Your satisfaction remains our priority.
Best regards,
The Tom Press team
D
Dominique G.
Rating: 3 out of 5
following a purchase from 17/06/2026
I expected better for the price, a vegetable mill is just as effective with less waste and easier to clean.
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Response from tompress.com
Hello Dominique,
Thank you for taking the time to share your opinion. We appreciate your feedback and are always listening to our customers' expectations to improve our products. Please feel free to reach out to us with any questions or suggestions.
Best regards,
The Tompress team
A
Albert G.
Rating: 3 out of 5
following a purchase from 12/06/2026
the "cherry" tabs are not sized for this pitter. too thick a bit too wide Tom Press remains a good supplier
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Response from tompress.com
Hello Albert,
Thank you very much for your feedback and your trust in Tom Press. We are delighted to have you among our customers, and we take note of your comments regarding the "cherry" tabs. Please feel free to reach out to us for any questions or needs, we will be happy to assist you again.
Best regards,
The Tom Press team
J
Jocelyne P.
Rating: 4 out of 5
following a purchase from 12/06/2026
All items are compliant
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Response from tompress.com
Hello Jocelyne,
We sincerely thank you for your positive feedback! We are delighted that the items met your expectations. Your satisfaction is our priority and we hope to see you again soon in our store.
Best regards,
The tompress.com team
B
BRUNO C.
Rating: 4 out of 5
following a purchase from 08/06/2026
Quality of the ordered part, delivery time respected Looking forward to the next order
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Response from tompress.com
Hello Bruno,
We sincerely thank you for your positive feedback and are delighted to learn that the quality of your part met your expectations. We will be happy to welcome you again for your next order.
Best regards,
The tompress.com team
S
Stephane T.
Rating: 3 out of 5
following a purchase from 05/06/2026
It's a shame that the 2 words requested for the engraving were noted too centrally, a line shift would have been beneficial aesthetically for a height balance.
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Response from tompress.com
Hello Stéphane,
Thank you for taking the time to share your opinion.
After verification, it seems that your comment does not correspond to the item ordered from us. It is possible that there was a mix-up with another purchase.
If you would like to report a problem regarding your order, we invite you to contact our customer service. We will be happy to review your situation and provide a solution if necessary.
Best regards,
The tompress.com team
M
Marie Th Odile M.
Rating: 3 out of 5
following a purchase from 06/06/2026
Very Good Thank you
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Response from tompress.com
Hello,
Thank you very much for your feedback and for your positive comments. We are delighted to read that your experience has given you complete satisfaction.
However, we noticed that your review is accompanied by a 3-star rating. If this rating does not reflect your feelings and is an error in selection, you can certainly modify it.
Thank you again for your trust and we look forward to serving you again.
Best regards,
The Tom Press team
B
Béatrice M.
Rating: 4 out of 5
following a purchase from 02/06/2026
Very well thank you
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Jean François G.
Rating: 4 out of 5
following a purchase from 02/06/2026
The boxes were dented in the intact packaging
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Response from tompress.com
Hello,
We are sorry to hear that you received dented boxes.
We pay special attention to the preparation of our packages and sincerely regret that the products arrived in this condition despite intact packaging.
Please do not hesitate to contact our customer service to report any issues encountered upon receiving your order. We will then be able to review your request and offer you an appropriate solution.
Best regards,
The Tom Press team
B
Bertrand Maryse R.
Rating: 3 out of 5
following a purchase from 25/05/2026
A 1.1 mm grid with a shock in the package so it blocks the screw
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Response from tompress.com
Hello,
We are sorry to hear that your package arrived with an impact.
Even though we take great care in preparing and shipping our orders, an incident can unfortunately occur during transport. However, we would have liked to be informed of this problem so that we could assist you and offer you an appropriate solution.
Please do not hesitate to contact our customer service to report any issues encountered upon receiving your order. Our team is at your disposal to help you.
Best regards,
The Tom Press team
J
jean louis V.
Rating: 3 out of 5
following a purchase from 25/03/2026
Everything happens, you just need to be patient...
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Response from tompress.com
Hello,
Thank you for taking the time to share your feedback.
We appreciate your patience and are glad that your order has finally arrived at its destination. However, we understand that the wait may have been long and regret the inconveniences caused.
We hope to have the opportunity to provide you with a more satisfying experience on your next order.
Best regards,
The Tom Press team
K
Kilian L.
Rating: 4 out of 5
following a purchase from 19/05/2026
Very good product I recommend
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Response from tompress.com
Hello,
Thank you very much for your positive feedback and for the trust you place in us.
We are delighted to know that your experience with our product has satisfied you. Your satisfaction is our priority, and we also take into account your 4-star rating which encourages us to continue improving our services.
We look forward to assisting you with your next order.
Best regards,
The Tom Press team
J
Jean louis C.
Rating: 4 out of 5
following a purchase from 01/05/2026
Perfect
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L
laurence S.
Rating: 4 out of 5
following a purchase from 09/05/2026
Very good
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E
Eric C.
Rating: 4 out of 5
following a purchase from 30/04/2026
Very good items
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D
Didier R.
Rating: 4 out of 5
following a purchase from 11/05/2026
Very good fast delivery
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Response from tompress.com
Hello,
Thank you for your feedback.
We are glad that the speed of delivery satisfied you.
Looking forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
F
FLORENCE M.
Rating: 4 out of 5
following a purchase from 11/05/2026
in line with my expectations
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Response from tompress.com
Hello,
Thank you for your feedback.
We are delighted that the product meets your expectations.
Best regards,
Customer Service
Tom Press
L
Lhoussaine N.
Rating: 3 out of 5
following a purchase from 02/05/2026
Correct, delivered on time
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that your order was delivered on time.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
R
raphael L.
Rating: 4 out of 5
following a purchase from 05/05/2026
Very good service
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Response from tompress.com
Hello,
Thank you for your feedback.
We are delighted that our service has satisfied you.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
J
Jean-Luc C.
Rating: 4 out of 5
following a purchase from 07/05/2026
perfect!
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Response from tompress.com
Hello,
Thank you for your feedback.
We look forward to assisting you with your next order.
Best regards,
Customer Service,
Tom Press
A
Alain A.
Rating: 4 out of 5
following a purchase from 06/05/2026
Exactly the desired product
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Response from tompress.com
Hello,
We are delighted that the product perfectly meets your expectations.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
C
christian G.
Rating: 4 out of 5
following a purchase from 30/04/2026
no problem and fast delivery
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Response from tompress.com
Hello,
We are pleased that your order went well and that the delivery was fast.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
C
CHRISTIAN T.
Rating: 4 out of 5
following a purchase from 30/04/2026
Very fast and well received Thank you
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Response from tompress.com
Hello,
We are delighted that your package arrived quickly and in good condition.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
J
JOEL P.
Rating: 4 out of 5
following a purchase from 29/04/2026
Good. Reliable site
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Response from tompress.com
Hello,
Thank you for your positive feedback and your trust.
We are delighted that your experience on our site has satisfied you.
Best regards,
Customer Service
Tom Press
C
Corinne B.
Rating: 4 out of 5
following a purchase from 21/04/2026
Unless there was an error in sending additional grids to the grinder, I had to resend them and the exchange made by phone was very satisfactory. No commercial gesture was proposed, which is a shame since I had to bear the return and exchange costs.
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Response from tompress.com
Hello,
Thank you for your appreciation regarding the exchange made with our after-sales service.
The grids initially ordered did not correspond to the model of your grinder, which necessitated the intervention of our customer service to proceed with the exchange.
Regarding the return costs, these remain the responsibility of the customer in the context of a withdrawal, in accordance with our general sales conditions.
Best regards,
Customer Service
Tom Press
J
Jean M.
Rating: 4 out of 5
following a purchase from 20/04/2026
a transaction without problems and products that meet my expectations
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Response from tompress.com
Hello,
Thank you for your positive feedback.
Best regards,
Customer Service
Tom Press
A
arlette M.
Rating: 3 out of 5
following a purchase from 20/03/2026
a bit confusing to place an order especially regarding the payment
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Response from tompress.com
Hello,
We are sorry if the ordering and payment process seemed confusing to you.
Your feedback is well noted to improve the clarity and simplicity of our ordering process.
Best regards,
Customer Service
Tom Press
E
Elisabeth D.
Rating: 4 out of 5
following a purchase from 11/04/2026
Nothing to report
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Response from tompress.com
Hello,
We are delighted that everything went well.
Best regards,
Customer Service
Tom Press
V
Vyacheslav O.
Rating: 3 out of 5
following a purchase from 30/03/2026
Hello, the product is perfect, delivery delay of one day despite express delivery, useless product.
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Response from tompress.com
Hello,
We are pleased that the product has met your satisfaction.
We are, however, sorry for the delay encountered despite choosing express delivery and understand your disappointment. Your feedback has been taken into account to improve the quality of our delivery service.
Best regards,
Customer Service
Tom Press
B
Béatrice L.
Rating: 4 out of 5
following a purchase from 20/03/2026
-
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Response from tompress.com
Hello,
We thank you for your positive feedback.
We are delighted that everything went well.
Best regards,
Customer Service
Tom Press
P
Patrick B.
Rating: 4 out of 5
following a purchase from 29/03/2026
Perfect
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Response from tompress.com
Hello,
We thank you for your positive feedback.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
B
benoit C.
Rating: 4 out of 5
following a purchase from 05/02/2026
Hello, big problem with the delivery date, fortunately I wasn't really in a hurry. Product met my expectations.
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Response from tompress.com
Hello,
Thank you for your feedback and we are delighted that the product met your expectations.
We apologize for the delivery delay encountered and take your comment into account to improve our service.
Looking forward to seeing you again soon.
Best regards,
Customer Service
Tom Press
R
Raymond B.
Rating: 4 out of 5
following a purchase from 28/03/2026
Very good
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Response from tompress.com
Hello,
We thank you for your positive feedback.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
J
James C.
Rating: 3 out of 5
following a purchase from 04/02/2026
Ordered 2 months ago! Too long after the order before the acceptance of the order
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Response from tompress.com
Hello,
We apologize for the particularly long delay encountered between your order and its validation, as well as for the late reception of your package.
Some references may exceptionally require a longer restocking time than expected, which unfortunately impacted the processing of your order.
We apologize for this wait.
Best regards,
Customer Service
Tom Press
F
FRANCOIS R.
Rating: 3 out of 5
following a purchase from 26/03/2026
Compliant
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that the product meets your expectations.
Best regards,
Customer Service
Tom Press
G
gérard M.
Rating: 4 out of 5
following a purchase from 20/03/2026
-
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Response from tompress.com
Hello,
We are delighted that everything went well.
Best regards,
Customer Service
Tom Press
J
Jean François P.
Rating: 3 out of 5
following a purchase from 17/04/2025
excessively long delays that led to order cancellation and the establishment of a credit note in progress
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Response from tompress.com
Hello,
We sincerely apologize for the exceptionally long delay regarding your part.
We understand your dissatisfaction and thank you for your understanding.
Best regards,
Customer Service
Tom Press
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