The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
We warmly thank you for your positive feedback and are delighted to learn that you are satisfied with your product. Your opinion is very important to us and motivates us to continue improving our services.
Best regards,
The tompress.com team
P
Pascale V.
Rating: 3 out of 5
following a purchase from 28/07/2026
Error with the dimensions of the lids. Unable to return them! Too bad!
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Response from tompress.com
Hello Pascale,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered a problem with the dimensions of the lids and we understand your disappointment. Please do not hesitate to contact our sales department to find out the return procedures for the items.
Best regards,
The tompress.com team
C
Claude B.
Rating: 3 out of 5
following a purchase from 22/07/2026
Received merchandise not in accordance with the order.
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Response from tompress.com
Hello,
We apologize for the error regarding the received items and fully understand your dissatisfaction.
However, we confirm that your file has been taken care of and that a solution has been provided to regularize the situation.
We thank you for your understanding and patience, and remain at your disposal if you have any questions regarding the resolution of your file.
Best regards,
The tompress.com team
C
Corinne C.
Rating: 4 out of 5
following a purchase from 30/06/2026
The delay in receiving our slicer was much longer than usual but the people on the phone were very professional!
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Response from tompress.com
Hello Corinne,
We sincerely thank you for your feedback and understanding regarding the delivery delay. We are pleased to hear that our team was able to provide you with professional assistance over the phone.
Looking forward to serving you again,
The tompress.com team
J
Jean S.
Rating: 4 out of 5
following a purchase from 27/07/2026
In accordance with the order, received quickly
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Response from tompress.com
Hello Jean,
We sincerely thank you for your positive feedback. We are delighted to hear that your order was in accordance and that you received it quickly. Your satisfaction is our greatest reward.
Best regards,
The tompress.com team
F
Fabrice C.
Rating: 4 out of 5
following a purchase from 25/01/2026
hello 6 months to receive the item a bit long
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Response from tompress.com
Hello Fabrice,
We sincerely thank you for your feedback and are delighted that you have received your item! We understand that the delay may have seemed long and appreciate your patience as well as your understanding.
We hope to see you soon in our online store.
Best regards,
The Tompress.com team
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Guy R.
Rating: 4 out of 5
following a purchase from 07/06/2026
slow delivery (2 months=
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Response from tompress.com
Hello Guy,
We sincerely thank you for your review and are pleased to learn that you are generally satisfied with your experience. We take your feedback regarding delivery into account and strive to improve this service.
We wish you an excellent day,
The tompress.com team
A
Alain M.
Rating: 4 out of 5
following a purchase from 27/07/2026
ok
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Response from tompress.com
Hello Alain,
We warmly thank you for your positive review! We are delighted that your experience met your expectations. Your satisfaction is our priority and we hope to see you very soon in our store.
Best regards,
The tompress.com team
F
Francois G.
Rating: 4 out of 5
following a purchase from 24/07/2026
Very fast shipping unfortunately delivery took 4 days by Chronopost while I had paid an additional €6.90 to be sure of being delivered quickly. Carrier to be banned rarely respects delivery times.
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Response from tompress.com
Hello François,
We sincerely thank you for your positive feedback and are pleased to learn that the shipping was fast on our side. However, we regret that the delivery by Chronopost did not meet your expectations and understand your frustration.
We hope to see you soon in our store for new shopping experiences.
Best regards,
The tompress.com team
A
Agnes G.
Rating: 4 out of 5
following a purchase from 13/07/2026
Very good product
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Response from tompress.com
Hello Agnès,
We warmly thank you for your positive feedback and are delighted to learn that you are satisfied with your product. Your satisfaction is our priority, and your comments encourage us to continue improving our service.
Best regards,
The tompress.com team
B
Benoît L.
Rating: 3 out of 5
following a purchase from 15/07/2026
Hello, I had to remove a hinge from two doors and reattach it correctly elsewhere. The hinge was not properly mounted, which meant it could not stay closed. It's a shame, as the price is not cheap. The packaging, however, was impeccable and the package arrived in good condition despite the carrier I know well and who does not take good care of the packages he has to transport. He only has one strap for the whole truck... that's not acceptable.
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Response from tompress.com
Hello Benoît,
Thank you sincerely for your detailed feedback. We are pleased to learn that the packaging of your order met your expectations, even though we are sorry to hear that the hinge was not properly mounted. Your comments are valuable to us and will help us improve our products.
Best regards,
The tompress.com team
E
Eric F.
Rating: 4 out of 5
following a purchase from 12/07/2026
Well received on the scheduled date
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Response from tompress.com
Hello Eric,
We sincerely thank you for your positive feedback and are delighted to hear that your order was received on time. Your satisfaction is our priority and we hope to see you again soon in our store.
Best regards,
The tompress.com team
M
Matthieu B.
Rating: 4 out of 5
following a purchase from 12/07/2026
Very good
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Response from tompress.com
Hello Matthieu,
We sincerely thank you for your positive review and for the rating you gave us. It is a pleasure to know that your experience met your expectations. We would be delighted to see you again soon in our online store.
Best regards,
The tompress.com team
J
Jean Loup L.
Rating: 4 out of 5
following a purchase from 08/07/2026
Fast and compliant delivery
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Response from tompress.com
Hello Jean Loup,
We sincerely thank you for your positive feedback. We are delighted to learn that you appreciated the speed and compliance of our delivery service.
Best regards,
The tompress.com team
J
Jean-Christophe T.
Rating: 4 out of 5
following a purchase from 05/07/2026
product perfectly matches the indicated measurements
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Response from tompress.com
Hello Jean-Christophe,
We sincerely thank you for your positive feedback. We are delighted to learn that the product perfectly meets your expectations. Your satisfaction is our priority and we hope to see you again soon in our store.
Best regards,
the tompress.com team
S
Serge C.
Rating: 4 out of 5
following a purchase from 06/07/2026
Always efficient in deliveries, but a doubt about the product's effectiveness! Sorry.
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Response from tompress.com
Hello Serge,
We sincerely thank you for your positive feedback regarding our delivery efficiency. We understand your reservation about the product and encourage you to reach out to us for any questions or clarifications. Your satisfaction is essential to us and we hope to see you again soon in our store.
Best regards,
the tompress.com team
Y
Yann R.
Rating: 3 out of 5
following a purchase from 28/06/2026
The alcohol scale received is so long that it touches the bottom in all the containers I have.
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Response from tompress.com
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that the alcohol scale does not fit your containers. This type of instrument indeed requires a test tube or a sufficiently tall and narrow container to allow the float to measure the alcohol level correctly without touching the bottom.
If you wish, do not hesitate to contact our customer service. We can advise you on a suitable container or check with you that the model ordered is indeed appropriate for your use.
Best regards,
The Tom Press team
D
Daniel M.
Rating: 4 out of 5
following a purchase from 23/06/2026
Perfect
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Response from tompress.com
Hello Daniel,
We sincerely thank you for your positive feedback! We are delighted to hear that you are satisfied with your experience on tompress.com. Your satisfaction is our greatest reward.
Best regards,
The tompress.com team
P
Patrice B.
Rating: 4 out of 5
following a purchase from 19/06/2026
Top delivery
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Response from tompress.com
Hello Patrice,
We sincerely thank you for your feedback and are delighted to learn that the delivery met your expectations. We hope to see you again very soon in our store for new shopping experiences.
Best regards,
The tompress.com team
D
Daniel C.
Rating: 3 out of 5
following a purchase from 20/06/2026
Incomplete package
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Response from tompress.com
Hello Daniel,
We are sorry for the inconvenience encountered during your order. Upon receiving your complaint, we took care of your request and proceeded to ship a new package on July 6, 2026.
We hope this solution met your expectations and remain at your disposal if you have any questions. Your satisfaction remains our priority.
Best regards,
The Tom Press team
D
Dominique G.
Rating: 3 out of 5
following a purchase from 17/06/2026
I expected better for the price, a vegetable mill is just as effective with less waste and easier to clean.
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Response from tompress.com
Hello Dominique,
Thank you for taking the time to share your opinion. We appreciate your feedback and are always listening to our customers' expectations to improve our products. Please feel free to reach out to us with any questions or suggestions.
Best regards,
The Tompress team
A
Albert G.
Rating: 3 out of 5
following a purchase from 12/06/2026
the "cherry" tabs are not sized for this pitter. too thick a bit too wide Tom Press remains a good supplier
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Response from tompress.com
Hello Albert,
Thank you very much for your feedback and your trust in Tom Press. We are delighted to have you among our customers, and we take note of your comments regarding the "cherry" tabs. Please feel free to reach out to us for any questions or needs, we will be happy to assist you again.
Best regards,
The Tom Press team
J
Jocelyne P.
Rating: 4 out of 5
following a purchase from 12/06/2026
All items are compliant
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Response from tompress.com
Hello Jocelyne,
We sincerely thank you for your positive feedback! We are delighted that the items met your expectations. Your satisfaction is our priority and we hope to see you again soon in our store.
Best regards,
The tompress.com team
B
Bruno C.
Rating: 4 out of 5
following a purchase from 08/06/2026
Quality of the ordered part, delivery time respected Looking forward to the next order
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Response from tompress.com
Hello Bruno,
We sincerely thank you for your positive feedback and are delighted to learn that the quality of your part met your expectations. We will be happy to welcome you again for your next order.
Best regards,
The tompress.com team
S
Stephane T.
Rating: 3 out of 5
following a purchase from 05/06/2026
It's a shame that the 2 words requested for the engraving were noted too centrally, a line shift would have been beneficial aesthetically for a height balance.
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Response from tompress.com
Hello Stéphane,
Thank you for taking the time to share your opinion.
After verification, it seems that your comment does not correspond to the item ordered from us. It is possible that there was a mix-up with another purchase.
If you would like to report a problem regarding your order, we invite you to contact our customer service. We will be happy to review your situation and provide a solution if necessary.
Best regards,
The tompress.com team
M
Marie Th Odile M.
Rating: 3 out of 5
following a purchase from 06/06/2026
Very Good Thank you
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Response from tompress.com
Hello,
Thank you very much for your feedback and for your positive comments. We are delighted to read that your experience has given you complete satisfaction.
However, we noticed that your review is accompanied by a 3-star rating. If this rating does not reflect your feelings and is an error in selection, you can certainly modify it.
Thank you again for your trust and we look forward to serving you again.
Best regards,
The Tom Press team
B
Béatrice M.
Rating: 4 out of 5
following a purchase from 02/06/2026
Very well thank you
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Jean François G.
Rating: 4 out of 5
following a purchase from 02/06/2026
The boxes were dented in the intact packaging
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Response from tompress.com
Hello,
We are sorry to hear that you received dented boxes.
We pay special attention to the preparation of our packages and sincerely regret that the products arrived in this condition despite intact packaging.
Please do not hesitate to contact our customer service to report any issues encountered upon receiving your order. We will then be able to review your request and offer you an appropriate solution.
Best regards,
The Tom Press team
B
Bertrand Maryse R.
Rating: 3 out of 5
following a purchase from 25/05/2026
A 1.1 mm grid with a shock in the package so it blocks the screw
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Response from tompress.com
Hello,
We are sorry to hear that your package arrived with an impact.
Even though we take great care in preparing and shipping our orders, an incident can unfortunately occur during transport. However, we would have liked to be informed of this problem so that we could assist you and offer you an appropriate solution.
Please do not hesitate to contact our customer service to report any issues encountered upon receiving your order. Our team is at your disposal to help you.
Best regards,
The Tom Press team
J
Jean Louis V.
Rating: 3 out of 5
following a purchase from 25/03/2026
Everything happens, you just need to be patient...
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Response from tompress.com
Hello,
Thank you for taking the time to share your feedback.
We appreciate your patience and are glad that your order has finally arrived at its destination. However, we understand that the wait may have been long and regret the inconveniences caused.
We hope to have the opportunity to provide you with a more satisfying experience on your next order.
Best regards,
The Tom Press team
K
Kilian L.
Rating: 4 out of 5
following a purchase from 19/05/2026
Very good product I recommend
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Response from tompress.com
Hello,
Thank you very much for your positive feedback and for the trust you place in us.
We are delighted to know that your experience with our product has satisfied you. Your satisfaction is our priority, and we also take into account your 4-star rating which encourages us to continue improving our services.
We look forward to assisting you with your next order.
Best regards,
The Tom Press team
J
Jean Louis C.
Rating: 4 out of 5
following a purchase from 01/05/2026
Perfect
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Laurence S.
Rating: 4 out of 5
following a purchase from 09/05/2026
Very good
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Eric C.
Rating: 4 out of 5
following a purchase from 30/04/2026
Very good items
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Didier R.
Rating: 4 out of 5
following a purchase from 11/05/2026
Very good fast delivery
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Response from tompress.com
Hello,
Thank you for your feedback.
We are glad that the speed of delivery satisfied you.
Looking forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
F
Florence M.
Rating: 4 out of 5
following a purchase from 11/05/2026
in line with my expectations
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Response from tompress.com
Hello,
Thank you for your feedback.
We are delighted that the product meets your expectations.
Best regards,
Customer Service
Tom Press
L
Lhoussaine N.
Rating: 3 out of 5
following a purchase from 02/05/2026
Correct, delivered on time
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that your order was delivered on time.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
R
Raphael L.
Rating: 4 out of 5
following a purchase from 05/05/2026
Very good service
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Response from tompress.com
Hello,
Thank you for your feedback.
We are delighted that our service has satisfied you.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
J
Jean-Luc C.
Rating: 4 out of 5
following a purchase from 07/05/2026
perfect!
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Response from tompress.com
Hello,
Thank you for your feedback.
We look forward to assisting you with your next order.
Best regards,
Customer Service,
Tom Press
A
Alain A.
Rating: 4 out of 5
following a purchase from 06/05/2026
Exactly the desired product
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Response from tompress.com
Hello,
We are delighted that the product perfectly meets your expectations.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
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