Customer reviews of tompress.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
5 16,9k 79% 4 2 829 13% 3 706 3% 2 408 2% 1 514 2%

Summary of reviews

The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.

Reviews 3 and 4 stars

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Sebastien L.
Rating: 4 out of 5
following a purchase from 17/11/2024
I've been fooled, 30 liters...it's not 30 kilos!
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JEAN LUC M.
Rating: 4 out of 5
following a purchase from 16/11/2024
The product conforms to my order, but the packaging is very damaged, with a document from the post office proving it. Delivered after the Chronopost deadline, it's always a problem! there are more serious carriers.
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Patrick J.
Rating: 3 out of 5
following a purchase from 17/11/2024
Order impossible to cancel the next day and reimbursement pending because package refused by me because the employee on the phone told me to refuse it. It's been over a week since I refused it and I'm still waiting for a refund.
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Yvonne M.
Rating: 3 out of 5
following a purchase from 15/11/2024
On-time order and delivery. However, the removable electrical cord connecting the device (Sol Mio Ardes electric hot water bottle) to an electrical socket during the heating time is very difficult to "push" into the device and, similarly, very difficult to remove when the heating indicator lights up, indicating that the 3-minute heating time has elapsed. I haven't returned the appliance, hoping that with frequent use, it will become easier and easier to "push in" and remove the cord from the appliance.
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Monique G.
Rating: 4 out of 5
following a purchase from 14/11/2024
Good product
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Response from tompress.com
Thank you for your positive feedback on our tompress.com website. We are delighted that you enjoyed our product. We will continue to work hard to keep our quality high. Thank you for your 4 star rating, it means a lot to us. We hope to see you soon on our site.
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MARCEL B.
Rating: 4 out of 5
following a purchase from 30/10/2024
It's perfect
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Response from tompress.com
Thank you for your positive review of our tompress.com website. We are constantly working to improve our service and your comments encourage us to continue our efforts. We hope to see you soon on our site.
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Yohann G.
Rating: 3 out of 5
following a purchase from 07/11/2024
Bah no, I'm still waiting for my order, since it arrived broken on November 12 and I've sent it back, I'm waiting for it to be reshipped.
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Response from tompress.com
Hello Yohann, we are very sorry for this disappointing experience. We do our best to ensure quality delivery to our customers. We will immediately contact our customer service to resolve this issue and keep you informed of the reshipment of your order. Thank you for your patience and understanding. Sincerely yours, The Tompress.com team.
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frederic F.
Rating: 4 out of 5
following a purchase from 04/11/2024
ok
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Response from tompress.com
Thank you for your feedback and positive rating of our tompress.com website. We do our utmost to offer a quality service to our customers. Please do not hesitate to contact us if you have any suggestions for improvement.
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Louise P.
Rating: 4 out of 5
following a purchase from 05/11/2024
Product quality nothing to complain about but delivery average .
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Response from tompress.com
Thank you very much for your feedback, Louise. We are delighted that you are satisfied with the quality of our products. As for the delivery, we're sorry it didn't live up to your expectations. We take your comments into account and will do our utmost to improve this service. Thank you again for your trust and your 4/5 rating. We hope to see you soon on tompress.com.
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Jean-Marc H.
Rating: 3 out of 5
following a purchase from 02/11/2024
Enormous delivery problems: Chronopost is apparently no longer up to scratch - shame! Product quality up to scratch.
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Response from tompress.com
Thank you for your feedback, Jean-Marc. We're sorry you had delivery problems with Chronopost. We are constantly working to improve our delivery services and we take your comments into account. We are pleased that you found our products to be of high quality. We look forward to providing you with a smoother delivery experience in the future.
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Charles B.
Rating: 4 out of 5
following a purchase from 30/10/2024
Order received on time!
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Response from tompress.com
Thank you for your positive feedback, it pleases us to know that you are satisfied with our fast delivery service. We will continue to work hard to maintain the quality of our service and hope to see you soon on our site. Thank you again for your trust and your 4/5 rating.
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Jean M.
Rating: 3 out of 5
following a purchase from 24/10/2024
Two claws for holding roasting meat are missing from the package.
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Response from tompress.com
Hello Jean, thank you for your review of our Tompress.com website. We're sorry for the inconvenience concerning the claws used to hold roasting meats. We'll rectify this as soon as possible. We thank you for your 3/5 rating and hope to have fully satisfied you with the other aspects of your order. Please do not hesitate to contact us if you have any further comments. Have a nice day! The Tompress team.
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Bernard R.
Rating: 3 out of 5
following a purchase from 28/10/2024
Bonjour, les prix sont correct, les delais de livraison aussi, mais j'ai commandé un bouchon d'huile noir et on m'a livré un rouge.....
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Response from tompress.com
Hello Bernard,

Thank you for your feedback on our tompress.com website. We are delighted that our prices and delivery times have satisfied you. The color of the cap does not change its effectiveness.

Best regards,

The Tompress team.
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ALAIN G.
Rating: 4 out of 5
following a purchase from 28/10/2024
excellent product
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Response from tompress.com
Thank you for your positive feedback on our tompress.com website. We are delighted that our product has given you complete satisfaction. Please do not hesitate to come back to us if you need anything. We will do our best to satisfy you again. Thank you again for your confidence.
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Jeanine B.
Rating: 4 out of 5
following a purchase from 19/10/2024
Quality utensil, I recommend
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Response from tompress.com
Thank you for your positive review of our tompress.com website. We are pleased to hear that our utensils lived up to your expectations and we appreciate your recommendation. We are constantly working to provide quality products to our customers. Thank you again for your trust and your 4/5 rating. We look forward to seeing you again on our site.
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THIBAUT D.
Rating: 3 out of 5
following a purchase from 23/10/2024
Damaged product although carton was intact on delivery. Otherwise, quality product and fast delivery.
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Response from tompress.com
Thank you for your review of our tompress.com website, dear THIBAUT. We are sorry to hear that your product arrived damaged despite being packaged in good condition. We are pleased that you appreciated the quality of the product and the speed of delivery. We will take your comment into account to improve our delivery services. We hope to see you soon on our site! Sincerely, The Tompress team.
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Marie-Jo D.
Rating: 4 out of 5
following a purchase from 13/10/2024
It would be wise to secure the jars to prevent breakage.
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Response from tompress.com
Hello Marie-Jo, thank you for your comment. We take note of your suggestion and will make sure to protect our jars better in the future. We're glad you enjoyed our products on tompress.com. Thank you for your positive review and your note! "
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. S.
Rating: 4 out of 5
following a purchase from 09/10/2024
Quick execution and delivery of our order, with everything always available.
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Response from tompress.com
Thank you very much for your positive feedback! We are delighted that you appreciated our fast and efficient service as well as our product availability. We will continue to work hard to meet your expectations. Thank you again for your trust and loyalty to our tompress.com website. We hope to see you soon!
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Jérome B.
Rating: 4 out of 5
following a purchase from 09/10/2024
order received well packaged and fast
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Response from tompress.com
Thank you very much for your positive feedback on our site, Jérome! We are delighted that your order was well packaged and delivered promptly. We look forward to serving you again at tompress.com.
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Catherine F.
Rating: 4 out of 5
following a purchase from 07/10/2024
order corresponds to what I wanted, received fairly quickly
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Response from tompress.com
Thank you very much for your positive feedback on our tompress.com website! We are delighted that your order met your expectations and that you received it quickly. Your satisfaction is our priority. We hope to see you soon on our site. Thank you again for your rating of 4 out of 5.
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PHILIPPE A.
Rating: 3 out of 5
following a purchase from 07/10/2024
The machining of the stainless steel juice extractor lacks precision. Condensation escapes from the "juice" tank: energy consumption and product loss. I should have bought the larger model.
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Hervé B.
Rating: 3 out of 5
following a purchase from 06/10/2024
In this case, no problem because the contents of the package were OK. BUT I was only able to see this after an on-the-spot delivery that took less than 30 seconds.
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michel R.
Rating: 4 out of 5
following a purchase from 06/10/2024
Very good, but I've been ordering capsules for a long time.
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Response from tompress.com
Thank you for your positive review of our Tompress.com website. We are delighted that you are satisfied with our services. Regarding your comments on the duration of your use of our capsules, we are always looking for ways to improve and satisfy our loyal customers like you. Thank you again for your trust and support. See you soon on our website!
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bernard D.
Rating: 4 out of 5
following a purchase from 06/10/2024
good product
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Response from tompress.com
Hello Bernard,

Thank you for your positive feedback on our Tompress.com website, we are delighted that you enjoyed your shopping experience. We do our utmost to offer our customers quality products and service.

We look forward to seeing you again on our site!

Best regards,

The Tompress team.
G
gerald C.
Rating: 3 out of 5
following a purchase from 26/09/2024
I received my parcel, not damaged at all Nikel, except that the stuffing inside was borderline, and given the weight of the machine, the unprotected sausage funnels were broken. The next time I buy, I'll look elsewhere.
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.

If a product is broken, don't hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.

We look forward to serving you again and providing you with a better experience.

Have a nice day.

We remain at your disposal.

Best regards.

TomPress
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Denis Gabriel L.
Rating: 3 out of 5
following a purchase from 25/09/2024
The part ordered was not the right one, had to reorder.
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Response from tompress.com
I'm sorry to hear that you received a part that was not what you ordered. We do our best to ensure that every order is processed correctly. I invite you to contact our customer service to find a solution to this problem. Thank you for your review and your note, we take into account all feedback from our customers to improve.
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Christian S.
Rating: 4 out of 5
following a purchase from 19/09/2024
On time, perfect
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SUZANNE V.
Rating: 4 out of 5
following a purchase from 20/12/2023
After using the spur several times with rosehips, tomatoes, raspberries and blackberries, I'm very satisfied.
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Response from tompress.com
Good evening Suzanne, thank you for your positive feedback on our tompress.com website. We are delighted that our spinner has met your expectations and brought you satisfaction in your various uses. Thank you again for your confidence and your 4/5 rating, which encourages us to continue offering quality products. See you soon on our site! The Tompress team.
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Laurent C.
Rating: 3 out of 5
following a purchase from 13/09/2024
Unlike my first experience, communication was not effective.
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Response from tompress.com
Hello Laurent,

I'm sorry that your second experience with our tompress.com site was not as good as the first. I would like to know more about what went wrong in the communication so that we can improve our service. Please do not hesitate to contact us to discuss your experience in detail. We take into account all our customers' opinions in order to constantly improve our site. Thank you for your feedback.

We look forward to hearing from you,
TomPress
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Jean-Luc F.
Rating: 4 out of 5
following a purchase from 13/09/2024
satisfied with the operation but a push-button should be delivered with this device it is the case with the electric version why absent in the manual version?
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Response from tompress.com
Thank you for your review, Jean-Luc. We're delighted to hear that you're happy with the way it works.
The pestle is not supplied with the manual model, as it is less essential than with an electric model.
However, it is available on our site.

Thank you for your feedback.

The Tompress.com team.
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. ..
Rating: 4 out of 5
following a purchase from 12/09/2024
'..
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Response from tompress.com
Thank you for your positive feedback on our tompress.com website. We are delighted that you have enjoyed our service. If you need help placing an order or have any other questions, please don't hesitate to contact us, we'll be happy to help. Thank you again for your confidence.
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RAYMONDE B.
Rating: 3 out of 5
following a purchase from 12/09/2024
I'm not satisfied with the new way of working. On the other hand, I have nothing to reproach the person who took my call, who was very understanding and kind and solved my problem. Another anomaly: when I validate, I automatically have to accept that my review be published?
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Response from tompress.com
Hello RAYMONDE, thank you for your feedback. We're sorry that our new way of working doesn't suit you. We are taking your comments into account to improve our service. Regarding the publication of your review, this is a mandatory step to ensure the transparency of our site. We thank you for your understanding and remain at your disposal should you have any further questions or comments. Have a nice day.
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Dominique Marie V.
Rating: 4 out of 5
following a purchase from 11/09/2024
Perfect shipping, however - and I take my share of the blame - I got the wrong item and had to send it back
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Response from tompress.com
Thank you very much for your feedback, Dominique Marie. We are delighted that your shipment went well. We're sorry you had trouble choosing the right item, but we hope our returns service was efficient for you. We appreciate your confidence in TomPress and look forward to satisfying you again in the future. Thank you for your 4/5 rating, we will take your comments into account to improve our service.
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Anne Cecile J.
Rating: 3 out of 5
following a purchase from 07/09/2024
Order received in time put does not suit, I am waiting for 4 days for a return from customer service for a return
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Response from tompress.com
Hello,
You can return your item if it does not suit you.
Please contact our sales department by email or by telephone on 05 63 71 44 99.
Best regards,
TomPress
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Olivier D.
Rating: 4 out of 5
following a purchase from 30/08/2024
Fast and careful, just a little too much advertising in the package
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Response from tompress.com
Thank you very much for your review, Olivier! We are delighted that you appreciated the speed and quality of our service. We take note of your comment about advertising and will do our best to take it into account in the future. Thank you again for your trust and for your 4/5 rating. We hope to see you soon on tompress.com!
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Frederic D.
Rating: 4 out of 5
following a purchase from 06/09/2024
I am satisfied with the quality of the products in my order. I have only one problem with the foam seals for my Reber vacuum packing machine, which has 2 of them. They are not sold as a pair, even though the wear is symmetrical. At 8 € each, I had to place 2 orders because I ordered them individually without knowing it.
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Response from tompress.com
Hello Frederic, thank you for your positive feedback on our tompress.com website. We are delighted to read that you are satisfied with the quality of our products. We have taken into account your comment about the foam seals on your Reber vacuum sealer and will try to improve this in the future. We hope that you will continue to trust our site for your future purchases. Thank you for your 4/5 rating. See you soon on tompress.com!
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Catherine R.
Rating: 4 out of 5
following a purchase from 27/08/2024
Fast delivery, well packaged, nothing to complain about.
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Response from tompress.com
Thank you for your positive feedback on our tompress.com website, we are delighted to hear that your ordering experience went well. Your satisfaction is our priority and we will continue to do our best to provide you with quality service. Thank you for your confidence, and see you soon on our site!
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Quattrocchi G.
Rating: 4 out of 5
following a purchase from 04/09/2024
Fine
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Response from tompress.com
Good morning, Mr Quattrocchi,

Thank you for your review of our tompress.com website. We're delighted you enjoyed it. We always take our customers' feedback into account so that we can continue to improve our services. Please do not hesitate to contact us if you have any suggestions. We look forward to seeing you again soon.

Sincerely, [Your name] from the tompress.com team
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marie-héléne B.
Rating: 4 out of 5
following a purchase from 22/08/2024
everything is correct
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Response from tompress.com
Thank you for your positive feedback on our site, we're delighted to know that everything is to your satisfaction! We do our utmost to provide our customers with the best possible user experience. We hope to see you soon on tompress.com.
J
Jerome T.
Rating: 4 out of 5
following a purchase from 12/08/2024
Order received quickly and as expected. Very good products as always. Too bad the shipping costs are so high for each order.
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Response from tompress.com
Thank you for your review, Jerome. We are delighted that you were satisfied with your order on our website tompress.com. We do our best to offer quality products to our customers.
We take note of your comment about shipping costs and will try to improve this in the future.
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