The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
The capsules I ordered are of very good quality. But a big box for 100 capsules is not very durable! Have a nice day!
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Response from tompress.com
Thank you for your review, Frédéric. We are delighted to hear that you are satisfied with the quality of our capsules. However, we are aware that the packaging can be improved and we will take this into account for our next orders. Thank you and good day to you too.
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Elisabeth A.
Rating: 4 out of 5
following a purchase from 08/08/2024
CLEAR
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Response from tompress.com
Hello, thank you for your rating and your positive review of our website tompress.com. We are delighted that you are satisfied with our services.
Have a nice day. Best regards.
B
Brigitte L.
Rating: 3 out of 5
following a purchase from 11/08/2024
Fast delivery! A little disappointed by one of the books .
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Response from tompress.com
Thank you for your review Brigitte. We are sorry that you were not entirely satisfied with one of our books. We take note of your comment and will do our best to improve our service in the future. We thank you for your order and hope to see you soon on our site."
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Cyril F.
Rating: 4 out of 5
following a purchase from 10/08/2024
Tom press always on top as usual, a delivery company GEODIS, the delivery man, who had already come, refused to enter the garden and lowered the package on the road, I had to fight a few minutes for him to agree to put the pallet in front of my house.
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Response from tompress.com
Hello Cyril, thank you for your positive review of tompress.com! We are delighted to hear that you are satisfied with our services. Regarding your delivery experience with GEODIS and Le Livreur, we will inform our logistics department in order to improve the quality of our services. We hope to see you soon on our site. Thank you for your confidence. The Tom Presse team.
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Olivier B.
Rating: 4 out of 5
following a purchase from 08/08/2024
Use on a gas fire, very good. To see in time with the enamel of the pot if it does not degrade.
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Response from tompress.com
Dear Olivier, thank you for your feedback on our tompress.com website. We are delighted to know that you are satisfied with the use of our cooking pot on a gas fire.
Have a nice day. The Tompress team.
J
Jean-Claude C.
Rating: 4 out of 5
following a purchase from 07/08/2024
Fast and attractive
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Response from tompress.com
Thank you for your review, Jean-Claude. We're delighted that you've enjoyed our tompress.com site. We strive to provide a smooth navigation and a relevant product selection for our customers. Please don't hesitate to come back to us if you need any help or advice. We wish you an excellent day!
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Sylvie J.
Rating: 4 out of 5
following a purchase from 07/08/2024
Good product Delivery time respected
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Response from tompress.com
Thank you for your positive review of our site, Sylvie. We are delighted that you are satisfied with our products and delivery times. We hope to see you soon on tompress.com.
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Celian S.
Rating: 4 out of 5
following a purchase from 05/08/2024
Order received quickly 2 broken jars but overall everything is fine
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Response from tompress.com
Thank you for your feedback, Celian. We are delighted that you enjoyed the speedy delivery of your order. We're sorry about the two broken pots.
We hope to see you soon on our site.
Have a nice day!
M
Marie France V.
Rating: 4 out of 5
following a purchase from 04/08/2024
satisfied with the product thank you
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Response from tompress.com
Hello Marie France, we are delighted that you are satisfied with our product on tompress.com. Your satisfaction is our priority and we look forward to continuing to offer you quality products. Thank you for your review and your 4/5 rating. See you soon on our site!
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Nathalie G.
Rating: 4 out of 5
following a purchase from 04/07/2024
The parcel was well packed and the product met my expectations.
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Response from tompress.com
Hello Nathalie, thank you for your positive feedback on our tompress.com website. We are delighted that you are satisfied with your order and the quality of our products. Don't hesitate to come back to us if you need anything. We wish you a pleasant day!
M
Michel L.
Rating: 3 out of 5
following a purchase from 01/07/2024
Too much waste and loss
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Response from tompress.com
Thank you for your feedback.
The amount of loss depends on what you are squeezing.
Some small fruits unfortunately take a lot of loss.
If you have any questions, we'll be happy to help you get the most out of this product.
TomPress
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Christian H.
Rating: 3 out of 5
following a purchase from 27/06/2024
I still haven't received my parcel
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Response from tompress.com
Hello,
As you were informed when you placed your order, one of the products you ordered is being restocked.
You will be informed of the departure of your order by email.
Thank you for your understanding.
TomPress.
J
Jacques G.
Rating: 3 out of 5
following a purchase from 25/06/2024
Tompress is not responsible for this drop in quality compared with those of twenty years ago.
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Response from tompress.com
Hello,
We'd like to thank you for sharing your experience with us. Although it didn't live up to our expectations, feedback from our customers is our primary source of improvement.
Our team does its utmost to satisfy each and every one of your requests, so we're sorry to hear of your dissatisfaction.
TomPress
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Roger C.
Rating: 4 out of 5
following a purchase from 20/06/2024
Very good roasting system, would have liked a slightly larger dish
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Response from tompress.com
Thanks for your feedback, Roger. We're delighted that you like our roasting system. We'll take your suggestion for a larger dish into account and do our best to improve our products in the future. Thank you again for your trust and your high 4-star rating. Have a nice day!
F
Frédéric M.
Rating: 4 out of 5
following a purchase from 18/06/2024
Hello everyone, I'm satisfied with my purchase, but I'm taking off one star because the package was opened and right where there was the delivery note and a small item ordered, fortunately, it was neither lost nor stolen. I don't agree with the use of adhesive tape, but it would be a good thing to secure the parcels better, because between your warehouse and people's homes, there's a transport jungle! Thank you.
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Camille C.
Rating: 4 out of 5
following a purchase from 17/06/2024
To date, I've had no derogatory comments, and I hope they last. Congratulations. Best regards.
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Marguérite R.
Rating: 4 out of 5
following a purchase from 12/06/2024
The parcel arrived quickly, containing the desired products and in good condition. We are very happy with it.
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Violaine S.
Rating: 4 out of 5
following a purchase from 28/05/2024
very happy with the speed of delivery and the pan, however, the hose was folded in the packaging and keeps its fold, which is not practical for emptying the pan...
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Response from tompress.com
Hello Violaine,
Thank you for your feedback on our tompress.com website. We are happy to hear that you are satisfied with our fast delivery service and the quality of the pan you purchased.
We are sorry to hear that the pipe was damaged during delivery. We will pass this information on to our packaging department so that they can take steps to avoid this type of problem in the future.
We thank you for your confidence and hope to see you soon on tompress.com.
Yours faithfully
The tompress.com team
T
Thierry V.
Rating: 3 out of 5
following a purchase from 22/05/2024
Only one seal sent, whereas the vacuum machine requires two. This obliges me to place two orders, incur two shipping costs etc...
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Response from tompress.com
Dear customer ,
Our gaskets are sold individually as it is not necessarily necessary to replace both of them.
If you wish to purchase a spare part, please contact our customer service department when placing your order.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère
Tom Press
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YVAN E.
Rating: 4 out of 5
following a purchase from 05/01/2024
Very satisfied good material
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Response from tompress.com
Thank you very much for your positive feedback! We are delighted that you are satisfied with our TomPress site.
Please don't hesitate to contact us if you need any help or advice. Have a nice day!
J
Jean-Paul P.
Rating: 4 out of 5
following a purchase from 18/05/2024
The site is very good, but the relay point (Luchini in Sartène) is terrible.
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Response from tompress.com
Thank you very much for your positive feedback, we are delighted that you have enjoyed our products and our site .
We're sorry you had such a bad experience at your relay point.
We hope to see you soon on Tompress.com.
P
Ph D.
Rating: 4 out of 5
following a purchase from 16/05/2024
quality products to improve packaging quality for shipment
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Response from tompress.com
Hello and thank you for your positive review of our TomPress website.
We are delighted that you liked the items you ordered.
We have taken your comment on the packaging into account and will do our utmost to improve our packaging in the future.
Thank you again for your confidence.
Have a nice day. The TomPress team
P
Paul S.
Rating: 4 out of 5
following a purchase from 15/05/2024
Meets expectations (product and delivery)
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Response from tompress.com
Thank you very much for your positive feedback, Paul!
We're delighted that your order on our TomPress site lived up to your expectations.
Don't hesitate to come back to us if you need anything, we'll be happy to assist you.
Have a nice day!
M
Manu D.
Rating: 3 out of 5
following a purchase from 14/05/2024
The pantry isn't quite finished. The bottom and roof weren't holding, so we had to add screws. The door is a little crooked...
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Response from tompress.com
Hello ,
We are sorry that the pantry did not fully meet your expectations.
Thank you for your review. We will pass on the information to our supplier.
Please do not hesitate to contact us if there is anything we can do for you.
Best regards,
Sylvère.
TomPress
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Eric B.
Rating: 4 out of 5
following a purchase from 10/05/2024
Hello, despite a small misunderstanding about my basket, the two times I spoke with customer service, I appreciated the willingness to listen and finalize my order in a good and courteous manner, thank you to these people.
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Response from tompress.com
Thank you very much Eric for your positive feedback on TomPress, it makes us very happy!
We'll do everything we can to keep you satisfied.
P
PEINTURE B.
Rating: 4 out of 5
following a purchase from 07/03/2024
Good product but now the wait for orders is much too long for shipping. We need to review this quickly.
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Response from tompress.com
Dear Customer,
Thank you very much for taking the time to give us your feedback.
We are delighted that you like our products.
We will do everything we can to shorten your wait.
TomPress
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MAURICE A.
Rating: 4 out of 5
following a purchase from 24/01/2024
Very quick response for shipping thank you
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Response from tompress.com
Mr Autigeon, thank you very much for taking the time to share your impressions with us. It's a pleasure to know that our customers are satisfied.
One of our priorities is to do everything we can for each and every one of our customers.
We look forward to hearing from you!
Have a nice day,
We remain at your disposal.
Yours sincerely
Sylvère
TOMPRESS Customer Service
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YOUSSOUF A.
Rating: 4 out of 5
following a purchase from 23/10/2023
This time it's fine... Last time my parcel was damaged.
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JEAN A.
Rating: 4 out of 5
following a purchase from 28/02/2024
Perfect
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LAURENT C.
Rating: 4 out of 5
following a purchase from 02/01/2024
Very good
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NICOLE R.
Rating: 4 out of 5
following a purchase from 24/11/2023
four stars . there are always good ideas that you can't find elsewhere or that you wouldn't have thought of .
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DIDIER B.
Rating: 4 out of 5
following a purchase from 09/02/2024
Nothing to say c top
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SYLVIE D.
Rating: 4 out of 5
following a purchase from 23/02/2024
in-store purchase, pleasant welcome, good advice
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JACQUES C.
Rating: 4 out of 5
following a purchase from 16/02/2024
satisfied with my order, fast delivery.good.
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MARTINE C.
Rating: 4 out of 5
following a purchase from 16/01/2024
Satisfied with my order. Thanks Tompress
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ERIC L.
Rating: 4 out of 5
following a purchase from 20/10/2023
very good value for money
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XAVIER H.
Rating: 4 out of 5
following a purchase from 05/03/2024
Many delays
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SONIA D.
Rating: 4 out of 5
following a purchase from 20/11/2023
Quality article, nothing to complain about
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SEBASTIEN C.
Rating: 3 out of 5
following a purchase from 25/03/2024
Product at the top, just the delivery time of 7 months, too bad But company very correct to ask me if I wanted to cancel, very pro I thank them, I would have qd mm a small commercial gesture, just this downside
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Response from tompress.com
Thank you for sharing your review of tompress.com,
Thank you for sharing your opinion on tompress.com
We apologize for the delay, which is beyond our control. Please be assured that we are doing our best to improve product availability and will announce precise lead times as soon as we are aware of them.
Best regards.
E
ELIANE M.
Rating: 3 out of 5
following a purchase from 05/03/2024
Everything was impeccable as always. Thank you
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