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Rating: 4 out of 5
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 564 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 3 and 4 stars
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Rating: 3 out of 5
Speed
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Rating: 3 out of 5
the material is interesting but the delivery time announced at the time of purchase was not correct
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 3 out of 5
I bought a spudding machine, the product looks great but it lacks instructions. It's not the first time this has happened to us.
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Response from tompress.com
Hello, We apologize for the inconvenience. A copy will be e-mailed to you immediately. Best regards.
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Rating: 4 out of 5
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V
Rating: 4 out of 5
All top, for improvement as comments: Please include German explanations.
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Rating: 4 out of 5
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Rating: 4 out of 5
Perfect delivery . Product very good
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Rating: 4 out of 5
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Rating: 3 out of 5
the packaging, very well packed but very poorly protected.au monde choc the bag could have been punctured.
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Rating: 4 out of 5
The labels are attractive and conform to the description on the website. However, the packaging needs to be reviewed, as each first label of the batch of 20 is stuck to the thermoformed plastic and therefore unusable. An elastic band is also stuck between the plastic and the label on 10 packs, so that's 10 lost labels out of a total of 200.
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Rating: 4 out of 5
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Rating: 3 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
The size of the box was disproportionate to the contents of the order. As a result, a lot of cardboard was used to fill it.
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Rating: 4 out of 5
It could have been perfect, but the packaging was exaggerated: a cardboard box three times the volume of the products contained, stuffed with paper.
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Rating: 4 out of 5
handles on the front plate would be more useful
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Rating: 4 out of 5
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Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
the welcome was very pleasant and the product perfectly met my expectations
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Rating: 4 out of 5
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Rating: 4 out of 5
Good product, as described. The delivery of a bulky product, however, could be better informed according to the relay points that had not accepted the package.
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Rating: 4 out of 5
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Rating: 4 out of 5
Products delivered correspond to my order. However, the parcel was ripped open on delivery.
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Response from tompress.com
Hello, Did everything arrive in good condition? Best regards.
A
Rating: 3 out of 5
The best way to improve is to communicate more about possible delays! It's because I contacted you that I got a status report on my order! Two months of waiting all the same! And that's a real shame. Otherwise, there's nothing to add: the products met my expectations.
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Rating: 3 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
nothing yet
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Rating: 4 out of 5
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Rating: 4 out of 5
Order responsiveness
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Rating: 4 out of 5
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Rating: 3 out of 5
Delivery too long, no info when product not available. Good product.
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Rating: 3 out of 5
I'm giving it 3 stars because to date, despite the parcel being indicated as delivered, I still haven't received anything, it seems to have got lost with the La Poste delivery person.""
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Response from tompress.com
Hello, The claim has been made with the postal services and a new parcel was dispatched yesterday. Yours sincerely
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Rating: 4 out of 5
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Rating: 3 out of 5
a problem: the cheese grater can't be assembled. a call to your company yielded no solution. i'm waiting for a reply. the grater still can't be assembled and therefore can't be used.
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