The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Hello,
We are pleased that your order went well and that the delivery was fast.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
C
Christian T.
Rating: 4 out of 5
following a purchase from 30/04/2026
Very fast and well received Thank you
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Response from tompress.com
Hello,
We are delighted that your package arrived quickly and in good condition.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
J
Joel P.
Rating: 4 out of 5
following a purchase from 29/04/2026
Good. Reliable site
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Response from tompress.com
Hello,
Thank you for your positive feedback and your trust.
We are delighted that your experience on our site has satisfied you.
Best regards,
Customer Service
Tom Press
C
Corinne B.
Rating: 4 out of 5
following a purchase from 21/04/2026
Unless there was an error in sending additional grids to the grinder, I had to resend them and the exchange made by phone was very satisfactory. No commercial gesture was proposed, which is a shame since I had to bear the return and exchange costs.
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Response from tompress.com
Hello,
Thank you for your appreciation regarding the exchange made with our after-sales service.
The grids initially ordered did not correspond to the model of your grinder, which necessitated the intervention of our customer service to proceed with the exchange.
Regarding the return costs, these remain the responsibility of the customer in the context of a withdrawal, in accordance with our general sales conditions.
Best regards,
Customer Service
Tom Press
J
Jean M.
Rating: 4 out of 5
following a purchase from 20/04/2026
a transaction without problems and products that meet my expectations
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Response from tompress.com
Hello,
Thank you for your positive feedback.
Best regards,
Customer Service
Tom Press
A
Arlette M.
Rating: 3 out of 5
following a purchase from 20/03/2026
a bit confusing to place an order especially regarding the payment
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Response from tompress.com
Hello,
We are sorry if the ordering and payment process seemed confusing to you.
Your feedback is well noted to improve the clarity and simplicity of our ordering process.
Best regards,
Customer Service
Tom Press
E
Elisabeth D.
Rating: 4 out of 5
following a purchase from 11/04/2026
Nothing to report
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Response from tompress.com
Hello,
We are delighted that everything went well.
Best regards,
Customer Service
Tom Press
V
Vyacheslav O.
Rating: 3 out of 5
following a purchase from 30/03/2026
Hello, the product is perfect, delivery delay of one day despite express delivery, useless product.
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Response from tompress.com
Hello,
We are pleased that the product has met your satisfaction.
We are, however, sorry for the delay encountered despite choosing express delivery and understand your disappointment. Your feedback has been taken into account to improve the quality of our delivery service.
Best regards,
Customer Service
Tom Press
B
Béatrice L.
Rating: 4 out of 5
following a purchase from 20/03/2026
-
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Response from tompress.com
Hello,
We thank you for your positive feedback.
We are delighted that everything went well.
Best regards,
Customer Service
Tom Press
P
Patrick B.
Rating: 4 out of 5
following a purchase from 29/03/2026
Perfect
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Response from tompress.com
Hello,
We thank you for your positive feedback.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
B
Benoit C.
Rating: 4 out of 5
following a purchase from 05/02/2026
Hello, big problem with the delivery date, fortunately I wasn't really in a hurry. Product met my expectations.
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Response from tompress.com
Hello,
Thank you for your feedback and we are delighted that the product met your expectations.
We apologize for the delivery delay encountered and take your comment into account to improve our service.
Looking forward to seeing you again soon.
Best regards,
Customer Service
Tom Press
R
Raymond B.
Rating: 4 out of 5
following a purchase from 28/03/2026
Very good
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Response from tompress.com
Hello,
We thank you for your positive feedback.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
J
James C.
Rating: 3 out of 5
following a purchase from 04/02/2026
Ordered 2 months ago! Too long after the order before the acceptance of the order
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Response from tompress.com
Hello,
We apologize for the particularly long delay encountered between your order and its validation, as well as for the late reception of your package.
Some references may exceptionally require a longer restocking time than expected, which unfortunately impacted the processing of your order.
We apologize for this wait.
Best regards,
Customer Service
Tom Press
F
Francois R.
Rating: 3 out of 5
following a purchase from 26/03/2026
Compliant
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that the product meets your expectations.
Best regards,
Customer Service
Tom Press
G
Gérard M.
Rating: 4 out of 5
following a purchase from 20/03/2026
-
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Response from tompress.com
Hello,
We are delighted that everything went well.
Best regards,
Customer Service
Tom Press
J
Jean François P.
Rating: 3 out of 5
following a purchase from 17/04/2025
excessively long delays that led to order cancellation and the establishment of a credit note in progress
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Response from tompress.com
Hello,
We sincerely apologize for the exceptionally long delay regarding your part.
We understand your dissatisfaction and thank you for your understanding.
Best regards,
Customer Service
Tom Press
L
Lionel L.
Rating: 4 out of 5
following a purchase from 18/03/2026
Satisfied with my purchase
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Response from tompress.com
Hello,
We are delighted that your experience has satisfied you.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
B
Brice J.
Rating: 4 out of 5
following a purchase from 14/03/2026
Good
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Response from tompress.com
Hello,
We are delighted that your experience has satisfied you.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
D
Daniel B.
Rating: 4 out of 5
following a purchase from 13/03/2026
Yes, satisfied with the delivery and the product. Thank you very much, could you send a catalog with prices, thank you
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that the delivery and the product have satisfied you. You can order our catalog directly from our website.
Best regards,
Customer Service
Tom Press
P
Pascale M.
Rating: 3 out of 5
following a purchase from 04/03/2026
The mixer is a bit too heavy for me, I did not anticipate this.
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Response from tompress.com
Hello,
Thank you for your feedback. We take note of the weight and hope that your experience remains pleasant.
Best regards,
Customer Service
Tom Press
R
Roger G.
Rating: 4 out of 5
following a purchase from 27/02/2026
It's difficult to place an order, I had to do it several times. I'm not an internet champion. There are some!
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Response from tompress.com
Hello,
Thank you very much for your feedback. We understand that placing an order online can sometimes be complicated. For your next order, feel free to place it directly by phone at 05 63 71 44 99.
Looking forward to assisting you for a new experience.
Customer Service
J
Jean-Pierre D.
Rating: 3 out of 5
following a purchase from 21/02/2026
I only received one of the faucets I ordered, the other is not available but I have not been refunded for the difference
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B
Bob C.
Rating: 4 out of 5
following a purchase from 25/02/2026
Good quality
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R
Roseline L.
Rating: 4 out of 5
following a purchase from 23/02/2026
Fast shipping and in accordance with what I ordered.
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X
Xavier B.
Rating: 4 out of 5
following a purchase from 23/02/2026
Products that meet my expectations, fast delivery I recommend tom press
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C
Corinne B.
Rating: 4 out of 5
following a purchase from 22/02/2026
A little bit more expensive than elsewhere
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S
Salvator G.
Rating: 3 out of 5
following a purchase from 17/02/2026
Great service thank you very much. Salvator
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J
Jean-Pierre P.
Rating: 3 out of 5
following a purchase from 02/08/2025
Product meets expectations. Not yet used. Product ordered in August 25, delivered in February 26. No information from Tom Press regarding the reasons for the delivery delay. A bit disappointed with Tom Press's customer service.
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Response from tompress.com
Hello,
We are pleased that the product meets your expectations.
However, we acknowledge that we should have kept you better informed throughout the follow-up of your order, and we apologize for this lack of communication.
We remain at your disposal.
Best regards,
Customer Service
Tom Press
M
Melissa B.
Rating: 4 out of 5
following a purchase from 13/02/2026
I have placed several orders on Tom Press and so far I have never been disappointed. Quality products
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Response from tompress.com
Hello,
We thank you for your loyalty and trust.
We look forward to assisting you with your future orders.
Best regards,
Customer Service
Tom Press
D
Didier B.
Rating: 3 out of 5
following a purchase from 09/02/2026
Everything went well I received my item however I paid for the item twice when I only wanted one
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Response from tompress.com
Hello,
I confirm that our after-sales service has already processed the refund for the overpayment.
Best regards,
Customer Service
Tom Press
J
Jean Luc T.
Rating: 3 out of 5
following a purchase from 06/01/2026
Ordered items very well. As for the delivery, I had to wait until I contacted your company a month later to find out that an item was out of stock. Regarding the delivery, it was the carrier who informed us, the company did not send us any information.
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Response from tompress.com
Hello,
We are pleased that the items met your satisfaction. Regarding the tracking of your delivery, we would like to clarify that a tracking link is systematically sent upon dispatch of the order. It is possible that it ended up in your spam folder.
We are however sorry for the lack of information regarding the out of stock situation.
Best regards,
Customer Service
Tom Press
J
Jacques N.
Rating: 3 out of 5
following a purchase from 06/02/2026
I make at least one comment per year without receiving any discount vouchers in my last disappointed package
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Response from tompress.com
Hello,
Thank you for your loyalty and for taking the time to share your feedback.
Due to a software change, we no longer offer discount vouchers. Only the voucher present in the catalog remains available.
Best regards,
Customer Service
Tom Press
M
Marcelin P.
Rating: 4 out of 5
following a purchase from 06/02/2026
Received my order, but not yet used!!!
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Response from tompress.com
Hello,
Thank you for your feedback.
We hope that using the product will bring you complete satisfaction.
Best regards,
Customer Service
Tom Press
J
Joel M.
Rating: 4 out of 5
following a purchase from 08/02/2026
Great
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Response from tompress.com
Hello,
Thank you for your message.
Happy to know that everything suits you.
Best regards,
Customer Service
Tom Press
D
Daniel B.
Rating: 3 out of 5
following a purchase from 05/02/2026
Person on the phone just kind
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Response from tompress.com
Hello,
We are delighted that our team was able to welcome you with kindness.
Looking forward to assisting you again.
Best regards,
Customer Service
Tom Press
S
Sylviane P.
Rating: 4 out of 5
following a purchase from 29/01/2026
Satisfaction with the order and shipping I haven't used it yet but it shouldn't be long Very nice item Thank you very much
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Response from tompress.com
Hello,
Thank you for your feedback.
We hope that using the product will bring you complete satisfaction.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
W
William L.
Rating: 4 out of 5
following a purchase from 02/02/2026
Ras. Works well. Meets my expectations
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased to hear that the product works well and meets your expectations.
Best regards,
Customer Service
Tom Press
J
Jean-Philippe M.
Rating: 4 out of 5
following a purchase from 01/02/2026
Fast and efficient delivery
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that the delivery met your satisfaction.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
C
Christophe M.
Rating: 4 out of 5
following a purchase from 30/01/2026
The product is compliant and delivered on the scheduled date
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Response from tompress.com
Hello,
Thank you for your feedback.
We are delighted that the product meets your expectations and that the delivery was made within the announced deadlines.
Best regards,
Customer Service
Tom Press
J
Jean Marc S.
Rating: 3 out of 5
following a purchase from 20/01/2026
I received two orders from Tompress since the beginning of December, the material meets expectations... however, the delivery leaves something to be desired for the first one in December, a day and time were set... no one showed up, the delivery was made a few days later. For the second delivery in January, an appointment was made, we were at home, the message saying we were absent arrived, the delivery person did come (photo as proof) but he returned the next day.
Translated reviews
Response from tompress.com
Hello,
Thank you for your feedback.
We take note of your comment regarding the delivery time, in order to provide you with a better experience.
We apologize for the inconvenience caused.
Best regards,
Customer Service
Tom Press
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