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A
Rating: 4 out of 5
the advice given in the catalog and the fast delivery time.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 566 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Fast order processing; follow-up; quality of products offered
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A
Rating: 4 out of 5
Quality product delivered on schedule. Only regret: the recipe book could be offered for a purchase of this amount (smoker around 450 euros).
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A
Rating: 4 out of 5
despite delays in the supply of certain products which are still on hold, the other items I have received are very good. be careful though, some capsules were slightly dented. In the event of delays in the supply of certain items, it would be a good idea to offer the customer delivery of the others, so as to avoid order cancellations.
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A
Rating: 4 out of 5
I appreciate the range of products offered, however disappointed that I was not contacted to let me know that a product was no longer available, while we are asked our phone number at registration. When you order in addition to casings and that we have perishable food. the order took almost a week to arrive, fortunately a call from me could limit the dlc of me.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
the product corresponds well to what I ordered, delivery was fast
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A
Rating: 4 out of 5
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A
Rating: 3 out of 5
the product is as described, advertised with free shipping but when finalizing the order, shipping costs are added.I find this practice rather average, I had a good esteem for your company but I question a little on that.
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A
Rating: 4 out of 5
The speed of delivery, too bad there are no more gifts! Note: one of the cork pockets was ripped open, nothing too serious, but the box of beef casings was open and salt had spilled over the rest of the stuff!
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A
Rating: 3 out of 5
Wrong product descriptiondisappointed this does not correspond to my request the product is more expensive per piece than in the shops.
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Response from tompress.com
What do you mean? It's 40 cents a roll, what do you suggest as an additional indication?
A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
I would have liked to have been informed earlier of the unavailability of the glass jars.
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A
Rating: 3 out of 5
Receipts have shocks
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Response from tompress.com
Hello, I'm sorry for the inconvenience. Do you have the sign-off sheet with your dated and signed reservations? Yours sincerely
A
Rating: 4 out of 5
Very good material, good grip
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A
Rating: 4 out of 5
Delay ok quality ok 2 glasses broken, packaging on the sides very good, but not in the middle.
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A
Rating: 4 out of 5
It's a pity that the instructions for use or the technical data sheet are not available online on the product page. I was unpleasantly surprised to find that the model I'd chosen required me to wait for the sterilizer to reach temperature before starting the timer.
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A
Rating: 4 out of 5
Apart from receiving the order in three instalments, as the first 2 shipments were incomplete. Otherwise, the material is of good quality.
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A
Rating: 4 out of 5
Easy order, top products but problem with DPD carrier.
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A
Rating: 3 out of 5
Product conforms but delivery time too long
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A
Rating: 4 out of 5
I appreciate the short delivery time and the convenient, free shipping.
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A
Rating: 3 out of 5
The image of tompress as a company that contributes to a more sustainable lifestyle (home cooking, local and seasonal produce, etc.) is completely tarnished for me because, following a miserable order, you keep sending me glossy, plastic-wrapped advertisements and catalogs. I never asked for this documentation, nor, to my knowledge, did I authorize you to send it to me.
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Response from tompress.com
Hello, We're sorry our magazine isn't to your liking, but we'll take your request into account. Best regards.
A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
25 l: Good capacity for preserving dry food, but for food-grade plastic I found it smelled very strong when opened. I therefore stored the unopened packets inside garbage can bags.
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A
Rating: 4 out of 5
the cookbook is there to encourage the purchase of other utensils. It would be nice to have one that's specific to what you've bought. In any case, I'd have appreciated some instructions on how to use my casseraole.
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Response from tompress.com
Hello, please contact us if you have any questions. A cookbook is indeed offered with the purchase of the juice extractor. I'm sorry it wasn't of use to you, but it can give you time indications for steaming or using your fruit or vegetable juices. However, I don't see any saucepans purchased from us... Best regards.
A
Rating: 4 out of 5
fast shipping
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A
Rating: 4 out of 5
the grate jammed when the blackberries passed through and became slightly deformed
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Fast delivery, only downside, product (sterilizer) more expensive than Mathon.
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A
Rating: 3 out of 5
The épépineuse doesn't quite live up to expectations. I chose this model for the adjustment screw, which is supposed to change the proportion of waste removed. In fact, this screw is useless. I would have had the same result with a much cheaper model.
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A
Rating: 4 out of 5
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A
Rating: 3 out of 5
Apples have to be sliced before grating, which is laborious. Then the mechanism should be removable for better cleaning. The outlet funnel is too wide, so the slices are scattered.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
The precautions taken to ensure that the product arrives intact
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A
Rating: 3 out of 5
I'm rather disappointed with my purchase, the épépineuse was delivered without a pestle (you have to be very careful with your fingers, DANGEROUS device), nor an anti-splash protection, as soon as you turn the crank backwards the cone dislodges, and all this at price 175. This was my first TOM PRESS purchase, and certainly my last.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Choice and speed of delivery
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