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W
Rating: 4 out of 5
Very satisfied
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 373 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 3 and 4 stars
Reset filtersG
Rating: 4 out of 5
Careful shipping but a bit long
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B
Rating: 4 out of 5
Perfect
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C
Rating: 3 out of 5
impossible to find on the site how the diameter of jam jar lids is defined. As a result, I opted for the classic way of measuring and bought lids that are too small... But apart from that, the prices and quantities are reasonable and the shipping is super fast.
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Response from tompress.com
Hello,
Thank you for your message.
Do not hesitate to contact us for more details before placing an order.
Sincerely,
TOM PRESS Customer Service
Thank you for your message.
Do not hesitate to contact us for more details before placing an order.
Sincerely,
TOM PRESS Customer Service
J
Rating: 4 out of 5
very well
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Response from tompress.com
Hello,
We are delighted that your experience went well and we hope to have the pleasure of seeing you again for your next order.
Best regards,
Customer Service
Tom Press
We are delighted that your experience went well and we hope to have the pleasure of seeing you again for your next order.
Best regards,
Customer Service
Tom Press
P
Rating: 4 out of 5
the 2nd my order has arrived complete
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Response from tompress.com
Hello,
We are glad that your experience went well and we hope to have the pleasure of seeing you again for your next order.
Best regards,
Customer Service
Tom Press
We are glad that your experience went well and we hope to have the pleasure of seeing you again for your next order.
Best regards,
Customer Service
Tom Press
V
Rating: 3 out of 5
Poor finishes on the cabbage grater: the central blade is crooked and 2 screws on the lower board are not tightened all the way. Best regards
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Response from tompress.com
Hello,
Thank you for your feedback.
When this kind of situation arises, do not hesitate to contact us directly by phone for any complaints. We have a dedicated after-sales service to help you quickly and find a solution.
Best regards,
Customer Service
Tom Press
Thank you for your feedback.
When this kind of situation arises, do not hesitate to contact us directly by phone for any complaints. We have a dedicated after-sales service to help you quickly and find a solution.
Best regards,
Customer Service
Tom Press
P
Rating: 4 out of 5
Fast shipping, delivery delayed due to weather. Part conforms to the description!
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Response from tompress.com
Hello,
Thank you for your feedback.
We are also pleased that the part meets your expectations.
We hope to see you again for your next shopping experience.
Best regards,
Customer Service
Tom Press
Thank you for your feedback.
We are also pleased that the part meets your expectations.
We hope to see you again for your next shopping experience.
Best regards,
Customer Service
Tom Press
A
Rating: 4 out of 5
I only received my package on Tuesday, January 13. It was supposed to arrive on Wednesday, January 8, but the snow and the hackers from La Poste delayed the delivery. Package arrived in very good condition.
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Response from tompress.com
Hello,
We are happy to hear that your package arrived in very good condition, despite the delay.
Best regards,
Customer service
Tom Press
We are happy to hear that your package arrived in very good condition, despite the delay.
Best regards,
Customer service
Tom Press
A
Rating: 3 out of 5
Asked for clarification on whether it works on induction or not but no response, so upon receiving the pot, I couldn't use it, it doesn't work on induction, so I have to change it!!!! Not very professional
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Response from tompress.com
Hello,
We are sorry to hear about your dissatisfaction.
After reviewing your file, a solution for the replacement has already been provided.
We remain at your disposal.
Best regards,
Customer Service
Tom Pres
We are sorry to hear about your dissatisfaction.
After reviewing your file, a solution for the replacement has already been provided.
We remain at your disposal.
Best regards,
Customer Service
Tom Pres
A
Rating: 3 out of 5
Several items out of stock which led to delivery delays, ultimately receiving my order with replacement items and a final delay of nearly 3 months between my order and its receipt...
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Response from tompress.com
Hello,
I understand that the total delay may have seemed long.
Some items in your order were out of stock at the time of processing, and unfortunately, the supply delays extended the shipping time. That is why replacement items were offered to you in order to expedite your order.
Best regards,
Customer service
Tom Press
I understand that the total delay may have seemed long.
Some items in your order were out of stock at the time of processing, and unfortunately, the supply delays extended the shipping time. That is why replacement items were offered to you in order to expedite your order.
Best regards,
Customer service
Tom Press
J
Rating: 4 out of 5
Order a bit long
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B
Rating: 4 out of 5
Very good
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B
Rating: 4 out of 5
Nickel article, but the paint is too thick and unnecessary on the flambadou
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R
Rating: 3 out of 5
Product level no issues. There was no deburring on the stainless steel sheets, dangerous, we can cut ourselves, I who work in metallurgy, ""part not deburred part not finished. "" Best regards R Richard AGASSE
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L
Rating: 4 out of 5
Very good site
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J
Rating: 4 out of 5
Very good
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J
Rating: 4 out of 5
Very good material, impeccable.
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C
Rating: 4 out of 5
With a lot of delay but it arrived thank you
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S
Rating: 4 out of 5
Fast order and careful shipping. Product matches the description and also the photo (important when choosing color)
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B
Rating: 3 out of 5
I was disappointed with this last order. The delay was so long that I had to redo my payment. A product that was unavailable which I had to cancel and reorder to receive the rest of the order, of course paying the shipping fees again. Not very customer-friendly, I found it elsewhere. As for the rest, I am very happy with the products received, but it's too late to use them this year.
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P
Rating: 3 out of 5
Correct delivery and compliant, but the delay is too long, order on October 7, 2025, delivery on December 30, 2025
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G
Rating: 4 out of 5
Very satisfied with my order
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D
Rating: 3 out of 5
If I hadn't called, I would still be waiting for my order, because you were waiting for my order to be complete, it was for Christmas, I received my order on the 23rd, Christmas Eve on the 24th, a bit tight with stress
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E
Rating: 4 out of 5
Order received within the expected time... article conforms to the order
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G
Rating: 4 out of 5
Very good product meets my expectations
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J
Rating: 4 out of 5
Speed of shipping Perfect packaging I recommend
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B
Rating: 4 out of 5
Well received.
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M
Rating: 4 out of 5
Perfect
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R
Rating: 3 out of 5
Hoses really of very good quality, but I give 3 stars because I did not receive the 3 funnels
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J
Rating: 3 out of 5
Rather satisfied with my purchase, a potato masher from Emile Henry. However, I am disappointed with Tom Press because I had chosen FREE delivery to a pickup point less than 3 km from my home, and here I receive an email saying that the package was waiting for me at the post office 10 km from my home. Indeed, the package was too bulky. Despite a message to report the inconvenience, Tom Press remains silent.
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J
Rating: 4 out of 5
Good
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G
Rating: 4 out of 5
Easy to order, fast delivery and close to the announced time. Product well packaged and good quality in line with the promise.
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Response from tompress.com
Hello and thank you!
The whole team joins me in wishing you a wonderful year 2026!
The whole team joins me in wishing you a wonderful year 2026!
E
Rating: 4 out of 5
No problem. Fast shipping
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L
Rating: 3 out of 5
I am happy with my purchase, no problem with the product, however paying €7 for delivery to be delivered in 72 hours and finally receiving the package after more than a week is a bit excessive given the shipping costs...
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A
Rating: 4 out of 5
Very good thank you
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E
Rating: 3 out of 5
Good product but we are not informed if there is a slightly longer delivery delay. 3 months to receive is long...
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G
Rating: 4 out of 5
It is mainly about the delivery that I am not satisfied, the delivery point I chose never received my package, it was dropped off at the post office in Roussillon, I do not understand why, can you inquire about it because if I have another order to place I would like to know. Thank you
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Response from tompress.com
Hello Mr. Molay,
We have noted this inconvenience. We will contact you to give you some explanations.
Best regards.
We have noted this inconvenience. We will contact you to give you some explanations.
Best regards.
J
Rating: 4 out of 5
Order received on time, but the purchased product does not match the description. Net too narrow
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Response from tompress.com
Hello and thank you for your message.
Do not hesitate to call us at 05 63 71 44 99, we will look for a solution.
Best regards
Do not hesitate to call us at 05 63 71 44 99, we will look for a solution.
Best regards
F
Rating: 3 out of 5
Very good product, but well, lack of assembly instructions... If you are not handy...
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