The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Hello, the tap was missing as shown on the photo on the Tompress website. I have received the 30l keg with the fermentation kit inside. Sincerely Didier RICHARD 06.11.34.95.17
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Response from tompress.com
Hello, the faucet can be ordered as an accessory, and several models are available. Which tap did you order? The 10 or the 15 mm outlet? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fixing opening too small and foot height too short - can't fit containers underneath.
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Rating: 3 out of 5
Hello The smoker conforms to the order But it misses the drawer which recovers greases in court of treatment by the service Domage no news In the waiting Cordial Hervé
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Response from tompress.com
Hello, The file is being processed and you should be contacted by Monday. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
five capsules out of forty were screwed wrong
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Acheteur Vérifié
Rating: 4 out of 5
Parcel received with a hole in the box, which did not damage the grater.
The grater works well, but it's really low and not very stable. It needs to be fixed to the floor. The solidity of the unit needs to be assessed over time. I think the set is a bit expensive for its quality.
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Acheteur Vérifié
Rating: 4 out of 5
Very good item, fast delivery. Just need a little recipe with the package... But that's just a personal opinion...
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Acheteur Vérifié
Rating: 3 out of 5
Hello, from the first heating in the oven, the handle has loosened. is it possible to receive a return slip for a possible exchange. Sincerely
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Response from tompress.com
Hello, The after-sales service has done everything necessary to ensure your complete satisfaction. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
We had ordered in December, no news from you We recommend in September and both orders arrive at the same time, hence some duplication !!!!?,,,
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Response from tompress.com
Hello, I'm sorry that the item has not yet been restocked. What did you receive in duplicate? Please contact our customer service department on 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
problem on order, fast resolution.
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Acheteur Vérifié
Rating: 3 out of 5
Item arrived broken despite very good packaging. Very quick response from customer service to refund the order.
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Acheteur Vérifié
Rating: 3 out of 5
They put a lot of advertising in the box, the combs are expensive but the quality is decent.
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Acheteur Vérifié
Rating: 4 out of 5
Small hitch during delivery: Tompress doesn't give tracking details, except when I ask them. Then the deliveryman's bulletin gives me a delivery day, but nothing has been received. Finally I find out that the deliveryman has passed the goods on to another deliveryman, who has finally delivered in good order. All's well that ends well, and the merchandise is perfectly fine.
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Acheteur Vérifié
Rating: 4 out of 5
Bbq ordered in May for the summer and received in early September. Disappointed by the slow delivery.
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 3 out of 5
The electric nutcracker doesn't work. The instructions are written entirely in Spanish. The second person from the after-sales service who left me a message took me for a truffle. I contacted the after-sales service because I had tried everything with the two switches: I would have preferred a "call us back to see the problem live" rather than "you're not doing the right thing.
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Acheteur Vérifié
Rating: 3 out of 5
SACHET received OPEN.and taped. Probably by customs; as it's a powder It's rather embarrassing for a foodstuff but reassuring to know there are controls!!!! Perhaps you have a solution?
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Acheteur Vérifié
Rating: 3 out of 5
You should look for a carrier other than La Poste for your deliveries. I had time to receive 2 parcels from your conccurents, one of which I ordered long after before receiving yours.
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Acheteur Vérifié
Rating: 3 out of 5
Sorry to be so harsh, but I've been waiting several months for delivery.
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Response from tompress.com
Hello, Some items, mainly made of metals, have become longer to produce. We are very sorry about this and will do our best to reduce your waiting time. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
Hello I ordered casings on Monday and received them on Saturday, it was hot and the salt inside had melted. I hope there won't be any problems when I use them.
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Acheteur Vérifié
Rating: 4 out of 5
good products just need assembly instructions
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Acheteur Vérifié
Rating: 4 out of 5
Quality problem But customer service took care of it very quickly
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Acheteur Vérifié
Rating: 4 out of 5
order delivered quickly
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Acheteur Vérifié
Rating: 4 out of 5
The refractory baking tray is really perfect for baking pizza and homemade bread. The peel is good, light and practical, but easily damaged. I tried to loosen a pizza dough that was a little too stuck to the peel, using a spatula. The peel crumbled where the spatula went through, small holes appeared and splinters formed on the surface.
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Acheteur Vérifié
Rating: 3 out of 5
The merchandise was returned for damage. I understand that the barrel was worn, but wear does not mean damage. Customer service did not accept my comment and I had to cancel the order. I was refunded a few days later. Too bad...
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Response from tompress.com
Hello, a used model is indeed not perfect, we offer new or refurbished barrel models if you prefer. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
It sticks a lot and then rusts, but the cooking goes well. Overall, average
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Acheteur Vérifié
Rating: 4 out of 5
rescheduled delivery time
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Acheteur Vérifié
Rating: 4 out of 5
I ordered two items, one of which was unavailable for four weeks. In order to obtain delivery of the first, I had to cancel the purchase of the second, and I received no information before asking why the delivery was delayed. What a shame. Other online retailers automatically split delivery if one of the items purchased is missing. Not Tom Press.
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Response from tompress.com
Hello, item availability is displayed in real time on the site. The information is given on the order confirmation. Did you receive it? Best regards.
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Verifizierter Käufer
Rating: 3 out of 5
There were 3 weeks between the order and delivery. The parcel was badly damaged. Overall, the order processing was unsatisfactory!!!!
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Acheteur Vérifié
Rating: 3 out of 5
I paid for the item to be delivered to my home and would have had to go to the post office to pick it up.
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Response from tompress.com
Hello, Unfortunately, Colissimo was unable to deliver. Home delivery is currently suspended in your area. Your parcel has been forwarded to your nearest postal collection point. Yours faithfully
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery and conforms to order, but has to be assembled, which is not specified when ordering. It's a pity there's no receptacle for drainage!
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Acheteur Vérifié
Rating: 4 out of 5
To be honest, this site is a killer and the merchandise is top-notch.
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Acheteur Vérifié
Rating: 4 out of 5
Meets my expectations. Very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
PRODUCT AS ORDERED. The only problem was that the handle was not fastened securely enough and came loose when I took it out of the box, a problem that was quickly solved with a hole...two threaded screws and bolts. Now Perfect
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Acheteur Vérifié
Rating: 4 out of 5
Poor delivery
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Acheteur Vérifié
Rating: 4 out of 5
The post office made a routing error
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Acheteur Vérifié
Rating: 4 out of 5
The delivery time was announced later and later, and then changed by e-mail on the day in question (you have to think about consulting) without informing the delivery person. GEODIS is not what it used to be. And for the goods, one star less, as they were still affected by the numerous brown marks on the garlic seen after peeling.
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