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A
Rating: 4 out of 5
The equipment purchased (dehydrator) allows me to dry CB pollen harvested from my hives Thank you very much and see you soon.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 568 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
It would be nice if the display showed the temperature This is our second sterilizer We took this one with a tap For the tap attachment I thought the nut would be welded and the tap would not be plastic.
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A
Rating: 4 out of 5
Very nice product, very well packaged and protected.
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A
Rating: 4 out of 5
Item conforms . Very well packed. No delay in delivery. Would recommend.
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A
Rating: 4 out of 5
Product conforms, delivery on time. Only one regret, the French instructions are not supplied with the product, you have to call customer service to receive them by email ... these instructions should be systematically supplied with the product!
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A
Rating: 4 out of 5
delivery date announced, not respected (received the next day)
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A
Rating: 4 out of 5
Rien a redire c'est tres bien continuez comme ça
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A
Rating: 3 out of 5
One of the spindle screws is bent Cannot be screwed in
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Response from tompress.com
Hello, I'll pass this on to our customer service immediately. Best regards.
A
Rating: 4 out of 5
2nd purchase of the same product, and disappointed with the quality of this product compared to the 1st. It's crude.
No impact on its effective use.
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No impact on its effective use.
A
Rating: 4 out of 5
Disappointed with the product too long to heat on induction
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Response from tompress.com
Hello, Could you please tell us what was in the sauté pan and the heating time observed? Have a nice day.
A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
Due to a stock shortage the delivery time has been postponed but the article is very good for draining bottles.
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A
Rating: 3 out of 5
Product ordered in April and delivered mid-June. No information about unavailability before the order except the generic mention "delivery within 48h".
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Rating: 4 out of 5
Regrets not having any information for over a month 1/2 that one of the elements was unavailable. I had to go to the news. Otherwise nothing to say about the after-sales service, which was subsequently efficient. Trust=effective communication. Sincerely b linder
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A
Rating: 3 out of 5
for the 2nd time I am disappointed with the equipment ordered 1 -- the vacuum machine which gave me a lot of problems ..no longer used... 2 -- the pair of scissors whose thumb ergonomics are lamentable .. but it cuts very well...
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A
Rating: 4 out of 5
Useful hooks for large fish fillets
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A
Rating: 4 out of 5
Good Fast delivery Ras
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A
Rating: 4 out of 5
Satisfied with this 1st ordering experience.
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A
Rating: 4 out of 5
The product is as I expected, the delivery, by Geodis, was postponed three times. I did not appreciate this.
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A
Rating: 3 out of 5
products delivered not as described.
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Rating: 4 out of 5
the port is too expensive... It's not delivered to the house; I have to take a cab Thank you.
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Response from tompress.com
Hello, a point retrait delivery has been selected for this order. Home delivery is possible and is offered by express, Chronopost or colissimo/transporter. Best regards.
A
Rating: 4 out of 5
It's hard to rate merchandise you haven't used yet! As for customer service, I didn't need to ask for help, but the order was registered!
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A
Rating: 3 out of 5
Unfortunately three glass jars were broken in transit, next time I'll only validate delivery after opening the parcel. On your side there's not much to reproach you with, the packaging was correct and the "fragile" marking was clearly visible.
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Response from tompress.com
I think this information should be passed on to the carrier."
A
Rating: 4 out of 5
Very good product, cold smoking a little long (smoking fillets of pollack) 7 hours with 4 relights anyway. Otherwise: Very good product.
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A
Rating: 3 out of 5
Disappointed by this article personally I think that the value for money is not there.
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Response from tompress.com
Hi, sorry it doesn't fit. Is it the size? The power? Best regards.
A
Rating: 4 out of 5
not applicable
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V
Rating: 4 out of 5
Delivery on time as agreed. The goods are in order and free of defects and have more than met our expectations! Thank you very much.
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A
Rating: 4 out of 5
I didn't want to complain about 3 broken jars.
Unfortunately, I don't seem to have had the choice of delivery and the jars are not well wedged inside each box, even though there were four of them... In spite of this, I still have full confidence in Tompress for the quality of their products. Sincerely, Brigitte NAUDET Brigitte NAUDET Brigitte NAUDET
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Unfortunately, I don't seem to have had the choice of delivery and the jars are not well wedged inside each box, even though there were four of them... In spite of this, I still have full confidence in Tompress for the quality of their products. Sincerely, Brigitte NAUDET Brigitte NAUDET Brigitte NAUDET
Response from tompress.com
Hello, We apologize for the inconvenience. Which part numbers are affected by the breakage? Best regards.
A
Rating: 3 out of 5
It is difficult for me to evaluate the customer service, as my order did not involve this service. I was totally satisfied with the way the product was presented on the site, but on the other hand, LA POSTE is definitely LACKING. My colissimo arrived 3 days late (the 2 previous ones - which were not Tompress orders - were lost).
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A
Rating: 4 out of 5
well
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Rating: 4 out of 5
carefree
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A
Rating: 4 out of 5
Delivery to my door on my floor
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Rating: 4 out of 5
Easy access
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A
Rating: 4 out of 5
I won't comment on the unit's performance. I didn't go that far because the noise was so loud. There's no way I'm sharpening my knives in the noise of a jet plane. I'm going back to the gentle hum of my old Philips sharpener.
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Rating: 3 out of 5
The 2m handle on the pizza peel was bent... I'm a bit disappointed, especially considering the price.
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Response from tompress.com
Hello, Our apologies. Did you note this on the delivery slip? Kind regards.
A
Rating: 4 out of 5
disappointed with nipple damaged lid
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Response from tompress.com
Hello, I'm sorry that the transport did not go as planned, a commercial gesture was made for the lid. We hope to have given complete satisfaction for this incident. Yours sincerely
A
Rating: 3 out of 5
difficult assembly
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
CLEAR
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Rating: 4 out of 5
Product corresponds well to the description
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