The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Product conforms to order. Packaging in good condition, although the stainless steel side plates were a little warped. Assembly instructions in Italian and assembly plan not easy to read. A user manual is missing.
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Response from tompress.com
Hello, I'm sorry, but I've just sent you the installation and operating instructions in French. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I'm sorry I wasn't offered an exchange in an equivalent size rather than a brand equivalent but smaller, even if the quality is there, it's also a bit my fault, since I didn't think of it either (too bad for the manufacturing stoppage).
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Acheteur Vérifié
Rating: 3 out of 5
the device is of very poor quality, both in terms of mechanical construction and general finish.
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Response from tompress.com
Hello, the stand for the appliance was damaged. Our after-sales service sent you a new stand immediately. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
triple zero already in the garbage can
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Acheteur Vérifié
Rating: 4 out of 5
Thank you for letting us know when a product is out of stock, because we can understand that. But above all, you must deliver the rest of the order or at least call us and ask our opinion as to the urgency of the order. Thank you for your telephone reception (and yes, we were the ones who called to express our surprise at the delay in delivery).
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compratore verificato
Rating: 4 out of 5
everything as described
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Acheteur Vérifié
Rating: 4 out of 5
I'm not convinced about the quality of the stove...
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied with my purchase but haven't used it yet!
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Acheteur Vérifié
Rating: 4 out of 5
article which corresponds to our expectations On the other hand sunken at the bottom of the pot, as the deliveryman deposits and sets out again without signature, it is difficult to make the control in his presence.
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Acheteur Vérifié
Rating: 4 out of 5
good for the moment no leakage thank you
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Acheteur vérifié
Rating: 4 out of 5
I bought a small manual vacuum pump which is mediocre,
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Acheteur Vérifié
Rating: 4 out of 5
order delivered well and on time. good communication from the driver.
too bad the order didn't totally match, hence my call to customer service tomorrow to find out...
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Acheteur Vérifié
Rating: 4 out of 5
the description of certain items (e.g. lids) is not complete and may lead to ordering errors.
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Acheteur Vérifié
Rating: 4 out of 5
I'm a regular user of Tompress, and always very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
very satisfied with tompress for over 10 years .company listens to its customers.unfortunately I ordered the card for my vacuum meter machine reber 9340n.and it is not the right one I went through the service av who gave me a no a meter on my return package. This parcel is on its way waiting for my reimbursement.I will come back later for a new order.merci a v.
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Acheteur Vérifié
Rating: 4 out of 5
As described Quick delivery One small problem: my name wasn't on the parcel, so I wasn't informed that it was available at the parcel post.
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Acheteur Vérifié
Rating: 4 out of 5
very good semi-pro equipment with top value for money
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Acheteur Vérifié
Rating: 4 out of 5
well received the package all conform ...just pay again an amount of 5.90 for customs fees ?ok good service
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied with this transaction
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Acheteur Vérifié
Rating: 3 out of 5
Very fast delivery but packaging so inconsistent that the tool handle was twisted during transport The 15% discount leaves the tool twisted ...
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to say, except that the vinegar dispenser is leaking... the cork at the bottom is not watertight at all and so far I'm trying to inflate it again, but after two days it's still leaking.
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Response from tompress.com
Hello, If you notice that after the 4th or 5th day, it is not waterproof, please contact our customer service department. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery due to a product being out of stock. 4 pots broken. obliged to phone for delivery time....
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Response from tompress.com
Hello, Did you report the breakage to the carrier? Please inform our customer service department so that they can take the necessary steps. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Hello. I travelled 60 kms to pick up my parcel. The goods arrived with the deliveryman on Wednesday and they proposed a delivery on the following Tuesday because I live in a small village in the mountains. This delivery man is damaging your reputation because I think he doesn't respect your deadlines. Thank you for your sympathy.
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Acheteur vérifié
Rating: 4 out of 5
Too bad for the very high delivery costs .
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Acheteur Vérifié
Rating: 4 out of 5
lack of reactivity if the product is missing, as you always have to go fishing for information."
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Acheteur Vérifié
Rating: 4 out of 5
lack of follow-up for my order (14 days without news)!
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compratore verificato
Rating: 3 out of 5
The product arrived today!It seems to conform to the site description.At first glance the hopper seems a little low and the sheet metal fine...as a tool it is simple I hope it works well!
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Acheteur Vérifié
Rating: 4 out of 5
It's a pity that the deliverers weren't serious: the first one broke, and the second one didn't want us to open the parcel before receiving it. As a result, the second delivery only concerned the jar, so there's a color difference between the jar and the lid.... But anyway... Very good product, very good reaction from the customer service. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
a package with thicker protection, the carriers are not soft.
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Acheteur Vérifié
Rating: 4 out of 5
Goods as described. Serious site I recommend
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Acheteur vérifié
Rating: 4 out of 5
Received the parcel in a very short time. The goods correspond to my expectations and the price is attractive compared to others.
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Acheteur Vérifié
Rating: 3 out of 5
hello when I placed the order I was told I would win a calendar and a cookbook from chez vous de trompette when I received my order there was only the order in it I did not receive any calendar or cookbook so not at all satisfied with your site
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Acheteur Vérifié
Rating: 3 out of 5
Order placed on 19/12, delivered on 12/02. No information is given on the delivery time of the product ordered, either when the order is placed or afterwards. Lousy customer service and doesn't try to improve. Does not send tracking codes as advertised. The order was supposed to be delivered at home, but it was delivered to the parcel delivery centre, which refused it...
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Acheteur Vérifié
Rating: 3 out of 5
No information when the product was no longer available...
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Acheteur Vérifié
Rating: 4 out of 5
The article was not in stock, the article was delivered 3 weeks after the order.
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Acheteur Vérifié
Rating: 3 out of 5
Apparently very good product satisfied with my order On the other hand delivery time too long Order on 29 /1 received On 9/2 I find that for a delivery under 48 hours that is still a little long 11 days
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Response from tompress.com
Hello, Unfortunately the pusher you ordered was out of stock, so we were only able to ship it on 05/02 after it had been restocked. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I would have liked to have been informed earlier of the very long delivery time. When the extractor arrived, my apples were no longer usable... But that doesn't change the quality of the item or the speed with which the parcel was delivered.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery was too late, but customer service was top notch and listened to its customers. Despite the little hiccup, I'd order again.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery time ultra long. Customer service called several times. One woman friendly, the other just the opposite. Fortunately, purchases are fine.
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Acheteur Vérifié
Rating: 4 out of 5
well
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