The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Very long delay for delivery of a stone for baking bread, which was obviously not in stock. No problem contacting customer service. The 2 products delivered, stone + cake tin, are of good quality.
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Acheteur Vérifié
Rating: 4 out of 5
Although the product is of high quality and the delivery was reassuring, with hyper-protected packaging (a huge cardboard box containing several protective cartons like nesting dolls), we had to wait several weeks to receive the goods. No commercial gesture was mentioned despite the long wait...
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Acheteur Vérifié
Rating: 4 out of 5
satisfied with my order
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Acheteur Vérifié
Rating: 4 out of 5
Too bad we had to wait more than 3 months and that there is no stock even though the product is online.
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Acheteur Vérifié
Rating: 4 out of 5
Bread hutch a bit pricey, but it's made in Europe, so I'd have preferred the strip glued to the inside of the movable wooden slats to be more solid in use.
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Acheteur Vérifié
Rating: 4 out of 5
Too bad for the quality of the immersion heater, I'm on my third in 4 years.
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Acheteur Vérifié
Rating: 4 out of 5
Quality + delivery = you're top
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time 6 weeks. I would have liked to know when ordering that the item was out of stock.
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Acheteur Vérifié
Rating: 4 out of 5
+ More packaging and cardboard than product.
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Acheteur Vérifié
Rating: 4 out of 5
Always satisfied with TOM PRESS
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Acheteur Vérifié
Rating: 4 out of 5
one of the 60 pots delivered was broken. The packaging was not sufficient. Order prepared by Florian B.
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Response from tompress.com
Hello, I have informed the after-sales service of this breakage. Please send us a photo so that we can make the necessary arrangements. Best regards and best wishes.
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Acheteur Vérifié
Rating: 4 out of 5
too long to heat up too bad
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Acheteur Vérifié
Rating: 4 out of 5
Good integrity of the packaging, good use of the product. I'm satisfied, I just got the wrong size!
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Acheteur Vérifié
Rating: 3 out of 5
The flamadou is poorly finished for a tool that's supposed to be in contact with food and fire, and I find it strange that it's covered with a very smelly paint when put in the fire.
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Acheteur Vérifié
Rating: 4 out of 5
The product does not correspond to the order: the hose measures only 1.50m instead of the advertised 3m and corresponds only to diesel fuel, whereas it was advertised as all gases. Very disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
I thought I would receive it quickly
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Acheteur Vérifié
Rating: 4 out of 5
Good performance.
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Acheteur Vérifié
Rating: 4 out of 5
no evaluation on the material it's a gift
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, uncomplicated assembly, not yet in use.
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Acheteur Vérifié
Rating: 4 out of 5
Professional quality, always on target
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Acheteur Vérifié
Rating: 3 out of 5
the wooden parts on the top of the pantry weren't even glued. that's a lot of money to spend on French companies that don't play the quality game. for your information, the product is 30% cheaper on other platforms. you need to review the quality-price test.
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
Untested customer service
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Acheteur Vérifié
Rating: 4 out of 5
The capper comes with a different calibre of sleeve, but no instructions. Assembly is not complex, but for a neophyte it's not obvious. The operation is easy, but the bottles have to be centered by eye" and their removal is a bit tricky. A sturdy product nonetheless.
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Acheteur Vérifié
Rating: 3 out of 5
I have a problem with the ceramic bread dish the lid doesn't fit it's wobbly it doesn't follow the shape of the base
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Response from tompress.com
Hello, please contact our after-sales service. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I haven't used the equipment yet but it seems to be of good quality. However, I'm disappointed with the delivery, order placed on 14/11 with items available, received on 07/12 because in the meantime an item was no longer available so no partial shipment from the seller and no information from them if I hadn't asked them the question.
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Response from tompress.com
Hello, the availabilities are displayed in real time on the site, your confirmation of order indicates well a delay for 2 references, we sent it to you on the 14/11/2020, day of the order. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Long delivery time (6 days)
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
No comment
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Acheteur Vérifié
Rating: 4 out of 5
The replacement blade I received was 2 cm too long (52 cm instead of 50 cm on the order), which meant I had to cut and drill it.
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Acheteur Vérifié
Rating: 3 out of 5
Order delivered 1 month later and non-conforming delivery
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Response from tompress.com
Hello, Could you please explain? What do you mean by non-conforming delivery? Best regards.
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Acheteur vérifié
Rating: 4 out of 5
Delivery without telling me the day and time. Delivered to the wrong address and the driver dropped off the goods and left. We didn't see him. Luckily the neighbor warned us that the goods were outside.
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Acheteur Vérifié
Rating: 4 out of 5
Ras fast delivery products ok
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery and compliant products, it's a shame that 2 jars were broken on unpacking, especially as this order was a present for my daughter's birthday.
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Response from tompress.com
Hello, did you note this on the delivery note? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Too bad late delivery due to missing item, should have been warned good dialogue with sav
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Acheteur Vérifié
Rating: 4 out of 5
Very well selected quality product
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, parts in conformity
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to add. Thank you very much for your responsiveness.
Sincerely Dussart Sébastien
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