The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
A little disappointed the skimmer rubs on the inside depending on how you put it on the tap and so it gets damaged over time but I think it's a manufacturing defect.
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Response from tompress.com
Hello, our after-sales service has been informed and your case is being processed. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, The only drawback I would mention is that the order was blocked because you were out of stock on the second book ordered. A phone call would have been enough to reduce the order to one volume, which I would have been happy to receive quickly.
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Acheteur Vérifié
Rating: 4 out of 5
We had to collect the parcel from Geodis
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Acheteur Vérifié
Rating: 4 out of 5
A clear message should be displayed at the time of order indicating ATTENTION STOCK INSUFFICIENT DELIVERY WILL BE LONGER THAN EXPECTED.
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Response from tompress.com
Hello, Thank you for your suggestion. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
Small crepe maker, far too heavy for its size; the tail of the crepe maker is very hot when in use. Too bad.
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to say for tom press.... This concerns Chronopost ( I ask to be delivered to my house, the guy throws it to a relay point ???? )
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Acheteur Vérifié
Rating: 3 out of 5
Following a supply shortage, I have been without any contact from you for more than 3 weeks (current supplies on the net appear to be insufficient). Following my phone call, your after-sales service made me change my order to stay over 120 (free delivery) instead of 115 if I removed the missing item. That's not very business-like of you.
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Acheteur Vérifié
Rating: 4 out of 5
Speed
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Acheteur Vérifié
Rating: 4 out of 5
Order conformed and delivered quickly
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Acheteur Vérifié
Rating: 4 out of 5
bonjour un peu déçu il me manque 3 couvercles et boites moi qui avait besoin de 60 boites j'en ai que 57
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Acheteur Vérifié
Rating: 4 out of 5
very long delay due to an unavailable item. I had to contact service to find out why. As far as I'm concerned, the available item should have been delivered urgently, and the unavailable item should have been delivered later without, of course, additional shipping costs.
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Acheteur Vérifié
Rating: 4 out of 5
It's a pity I couldn't order in my own name with the same e-mail address by creating a new account, it would have been less complicated.
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Acheteur Vérifié
Rating: 3 out of 5
Very good in principle, but completely unusable because of the fastener, which doesn't fasten anything at all. I'm returning the machine.
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Acheteur Vérifié
Rating: 4 out of 5
missing plugs in the package see the joints
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Response from tompress.com
Hello, This has been reported to us, the 5 missing plugs have been shipped to you immediately. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Product a little light for breaking hard fruit.
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
ras...............................
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Acheteur Vérifié
Rating: 4 out of 5
ordered monday morning delivered friday paid shipping its very long for the price paid
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Acheteur Vérifié
Rating: 4 out of 5
good service
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Acheteur Vérifié
Rating: 4 out of 5
Problem solved with after-sales service Good
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Acheteur Vérifié
Rating: 4 out of 5
missing mounting screws
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Response from tompress.com
Hello, you've ordered a spare part, so there's only the part. The screws from your bracket can be reused for the new bracket. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I had to wait a very long time to get the product. On the other hand, the customer service was irreproachable and did everything possible for my order. The final product doesn't perform as well in kg/hour, but you can see that it's quality.
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Acheteur Vérifié
Rating: 4 out of 5
The front of the coffee grinder drawer was broken. We had to repair it and glue it back in place.
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Response from tompress.com
Hello, please contact us immediately within 48 hours of delivery if you have any problems. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery independent of Tom Press. The post is deplorable in Ile de France.
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Acheteur Vérifié
Rating: 3 out of 5
Order arrived much later than expected, press click works moderately well. It's a shame...
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Response from tompress.com
Hello, Place the shims in staggered rows, starting with the half-moons. Then arrange the 2 pawls in the same direction and fit the gear rod. If you have any questions, please contact our customer service department on 05 63 71 44 99. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Good product, little problem with delivery, but it's the same everywhere, deliverymen don't like to deliver to individuals.....
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Acheteur Vérifié
Rating: 4 out of 5
Good, clear site
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Acheteur Vérifié
Rating: 4 out of 5
I did not receive my order in the time you said, but the money was well pocketed.
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Response from tompress.com
Hello, Payment was received when your package was shipped. Order placed on 29/09 after midday, dispatched the next morning, delivered 48 hours later. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very nice product Too bad the packing tape was stuck directly to the barrel, which took me a good hour to clean up.
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Acheteur Vérifié
Rating: 3 out of 5
Ordered cloche mise sous vide bocaux, quickly received, does not work because gasket damaged. Sav contacted, photo sent as requested, a week later, nothing, for a seal costing 2 or 3 euros.
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Response from tompress.com
Hello, the file is being processed by the after-sales service and we have received the photos. You will be contacted later today. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
good, fast service.
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Acheteur Vérifié
Rating: 4 out of 5
The tank is fine, but it comes with no explanatory note and no instructions for use.
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Response from tompress.com
Hello, an explanatory video is available on the product page: https://www.tompress.com/A-1413-cuve-de-fermentation-plastique-120-litres.aspx Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
lousy casings full of grease and holes very disappointed threw away half of them
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Response from tompress.com
Hello, That's surprising, would you please have the number of the batch of casings concerned? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery date problem with bpost
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Acheteur Vérifié
Rating: 4 out of 5
All correct
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Acheteur Vérifié
Rating: 4 out of 5
Hello, problematic delivery Service Géodis null. Took over a week. Never use this delivery company again.
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Acheteur Vérifié
Rating: 4 out of 5
I've ordered several times now and have nothing to complain about in terms of service and products. and the advice given on the phone. best regards, Denis
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Acheteur Vérifié
Rating: 4 out of 5
Be careful with your carriers: 3 sleeves were missing from the cartonv
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Acheteur Vérifié
Rating: 4 out of 5
Thank you for your reactivity, initially I received the lower part of the dish broken in its packing. After having announced it to you (photographs) I very quickly received a new bottom of papillote. Cordially S.Dussert
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