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A
Rating: 4 out of 5
I will definitely use Tompress for my next order.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Package damaged in transit, but fortunately goods intact.
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A
Rating: 4 out of 5
Very good product too bad the delivery is a bit long
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A
Rating: 4 out of 5
Order arrived a long time later because an item was missing that was not available when I needed some items quickly it might have been wise to send Those available and then the only item. On dispo après.
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C
Rating: 4 out of 5
Great service, fast and smooth delivery. I would add manuals to the products for sale that are in theme with the products.
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A
Rating: 4 out of 5
As requested and delivered on time.
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A
Rating: 4 out of 5
good product to be seen over time
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A
Rating: 4 out of 5
No problem with this command
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A
Rating: 4 out of 5
Product conforms, good value for money and fast delivery
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A
Rating: 4 out of 5
My last internet order had not been validated by the shopping cart even though the transaction had been recorded and I had received a confirmation email. Fortunately I had the presence of mind to call customer service to tell them of my good faith otherwise no delivery possible, I'll wait forever... Please have your website checked please Cordially
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Response from tompress.com
Hello, we're sorry, but your shopping cart was not validated. Please be reassured, we would have been alerted for the payment. Best regards.
A
Rating: 4 out of 5
A machine to match the catalog Super machine
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A
Rating: 4 out of 5
Despite protected packaging, 5 boxes arrived broken. Otherwise, ideal size for me.
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Response from tompress.com
Hello, Our apologies, I am opening a file with our after-sales service who will contact you within the day. Best regards.
A
Rating: 4 out of 5
Very serious sales site. Instant order processing and fast shipping. As I consult the catalog quite often, I feel reassured and plan to order in the future.
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A
Rating: 4 out of 5
Doors slightly misaligned with the frame, a shame for the price.
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A
Rating: 4 out of 5
The goods are top-notch and customer service is easy to deal with. On the other hand, sometimes multiple items are out of stock at the same time, which can cause ordering problems, uncertainty about how long it will take to receive the material...
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A
Rating: 4 out of 5
Delivery time needs to be reviewed
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A
Rating: 3 out of 5
The wait for stock to run out was particularly long (almost 2.5 months).
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A
Rating: 4 out of 5
Delivery tracking on the carrier's website is totally unreliable and if you want to call them the number is overtaxed (scandalous).
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Response from tompress.com
Hello, what phone number did you get? The call is not normally surcharged. Please do not hesitate to contact us so that we can provide you with the correct information. Best regards.
A
Rating: 4 out of 5
I wanted to melt milk chocolate at 45 degrees but 1 hour later the chocolate had hardly melted at all. Is the thermostat really set to 45°C? Check before trying again. Apart from this inconvenience, for which Tompress can't be held responsible, this is a serious company.
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A
Rating: 4 out of 5
r.a.s
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A
Rating: 4 out of 5
Product ordered in early December, received in March... without a word of apology from customer service, without a commercial gesture.
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V
Rating: 4 out of 5
We could still work on communication, but otherwise I'm satisfied.
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A
Rating: 4 out of 5
the drip pan handle has come loose , 2 rivets did the trick + a little matt black on the raw iron parts will prevent rusting .
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A
Rating: 4 out of 5
Order placed in december 2018 received in march 2019 but good its going ...
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Response from tompress.com
Hello, It was a shortage of raw material, the glassmakers have resumed their activity, it should not take so long. Best regards.
A
Rating: 3 out of 5
Hello, Some bottles broke in the packaging... In the end I have 16 bottles and 20 capsules. It seems to me that the package contained only 18 bottles, because among the broken glass, I counted only 2 bottlenecks. To recover a little of my satisfaction, I expect from your service the return of 4 bottles. Otherwise the product seems to me of good quality Cordially Charly
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Response from tompress.com
Hello, Our apologies, I am opening a file with our after-sales service immediately. Best regards.
A
Rating: 4 out of 5
Satisfied with service
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A
Rating: 4 out of 5
it's really what we were looking for very satisfied
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A
Rating: 4 out of 5
Very much in line with expectations
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A
Rating: 4 out of 5
Delivery: 1st visit without having had the opportunity to make an appointment
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A
Rating: 4 out of 5
Good product, but beware of hot handles.
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A
Rating: 4 out of 5
Nothing to say, it's perfect
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A
Rating: 3 out of 5
Delivery delay not serious, but the bottom cap is leaking and the valve is cracked. Quick replacement via after-sales service.
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A
Rating: 4 out of 5
No one warned me that there was a missing part waiting. This extended the delivery time to 3 weeks.
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Response from tompress.com
Hello, You can see if the items are available immediately or in the process of being restocked on each item. If a lead time is indicated, it will be confirmed on your order confirmation. Best regards.
A
Rating: 4 out of 5
Difficult to get a response after a connection problem; in fact no customer response, it ended up resolving itself.
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Everything is fine except for a small dispute concerning delivery. My parcel went elsewhere and then came back in the right circuit, so it arrived later than expected.
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A
Rating: 4 out of 5
A new delivery in line with the order
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A
Rating: 4 out of 5
Very satisfied with my order, no breakage, I recommend tompresse.
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A
Rating: 4 out of 5
Good response from you, who replaced the pot that arrived the first time with dents in several places without any problem.
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A
Rating: 3 out of 5
I made a complaint when I ordered a smoker and I didn't even get a phone call from NUL customer service.
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Response from tompress.com
Hello, You left a user review on this site, and on 30/01 we tried to contact you, unfortunately without success. I will pass on your comment to our customer service department. Best regards.