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A
Rating: 4 out of 5
Fine
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very fast delivery, good choice of products on the site, but the quality of the vacuum-packed bags from the previous order was very average More than half of the fish vacuum-packed for freezing was no longer vacuum-packed at the time of consumption ... I'm waiting to see how this new delivery will fare in terms of bag tightness ...
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A
Rating: 4 out of 5
For REBER support, it seems to me that the link with the manufacturer is missing... You shouldn't sell what you have in stock, but what the customer wants (ref REBER INOX manual chopper 10 INOX).
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A
Rating: 4 out of 5
conforming merchandise and delivery ahead of schedule
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A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
Despite a small problem with the carrier for the first time, customer service was able to do what was necessary and the re-delivery was made quickly and without problems. The products are of good quality and very well packaged.
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A
Rating: 4 out of 5
I received the box well blown up. I am puzzled by the handling of the parcels.
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A
Rating: 4 out of 5
it corresponded to what I had ordered well
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Rating: 3 out of 5
wanted bf rights
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A
Rating: 4 out of 5
Pleasant service
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A
Rating: 4 out of 5
I love making my own charcuterie with free-range pork and good products from you.
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A
Rating: 4 out of 5
Why put so much documentation in the parcels? It's not interesting and it pollutes for nothing, which is a real shame.
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
very good device
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A
Rating: 3 out of 5
Hello What's the point of putting a phone number on the delivery if the driver leaves a notice if he doesn't feel like using it when he arrives? I called the delivery service to make a new delivery the next day with a paid call, even though I was there on the day of delivery. Thank you very much.
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Response from tompress.com
Hello, Thank you for this clarification and we will inform the transport company. Best regards.
A
Rating: 4 out of 5
Delivery a little long but justified because an item was missing
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A
Rating: 4 out of 5
great product but a bit expensive
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A
Rating: 4 out of 5
Hello Stainless steel grills and knives rust Not the right stainless steel Cordially
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Response from tompress.com
Hello, I see that your order includes stainless steel, but also steel. Please dry it immediately after washing. Best regards.
V
Rating: 3 out of 5
Advance payment and commercial invoice documents are not congruent. The tax rates are different (19 prepayment, 20 commercial invoice).
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Response from tompress.com
Hello, France is subject to a VAT of 20. Best regards
A
Rating: 4 out of 5
fine
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A
Rating: 3 out of 5
Hello I wrote an email because the hive arrived with the bottom screws holding the tray incorrectly implanted and with screws missing I have not had a response.
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Response from tompress.com
Hello, We have received the photos and thank you for them. You should be contacted by our after-sales service shortly. Best regards.
A
Rating: 4 out of 5
nothing to say
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A
Rating: 4 out of 5
Good product that I was familiar with. Your services are still expensive.
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A
Rating: 3 out of 5
Hello, I would like to inform you that the bag of salt inside the packaging box was open. Instead of the 5 kg we ordered, we only received 4.
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Response from tompress.com
1 Kg"
A
Rating: 4 out of 5
I have never been disappointed with the products or the delivery.
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A
Rating: 4 out of 5
I have not yet tried the product I received and have not had the opportunity to contact customer service, hence the 4 out of 5 star rating for these two lines.
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A
Rating: 4 out of 5
Everything is correct, I would recommend you to others.
Thank you
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Thank you
A
Rating: 4 out of 5
Conforms to product ordered
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A
Rating: 4 out of 5
compliant
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A
Rating: 3 out of 5
Correct packaging but left-hand plate deformed despite packaging Very disappointed
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A
Rating: 4 out of 5
Very fast delivery, but the packaging was far too light, just opaque plastic which did not protect the book. Fortunately, it did not arrive damaged.
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A
Rating: 4 out of 5
I could have been warned that there were two missing products, and I was the one who phoned to find out where my delivery was. But that won't stop me from continuing with you.
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Rating: 4 out of 5
I don't understand why you don't deliver to Martinique by colissimo because not everyone has an intermediary in Paris...???? For me, it's an essential reason. I've shown this nut picker to several friends and the fact that it's not delivered to Martinique has blocked them. It's a shame.
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Response from tompress.com
Hello, Colissimo delivery to French overseas departments and territories is possible (depending on the weight and items ordered, of course). Please contact us when you place your next order. Our customer service will guide you. Best regards.
A
Rating: 4 out of 5
Ras, perfect, fast, clear site
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A
Rating: 4 out of 5
fast service goods as ordered
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A
Rating: 4 out of 5
very satisfied, but the grate I received was not what I expected. I thought it was to be placed at the bottom of the bin, not at the top. I cut it to use it as I wished.
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A
Rating: 4 out of 5
Nothing to complain about, fast and fair price. However, the parcel was laden with catalogs and promotional offers: it's a pity because, in addition to being of no interest to me, it's an aberrant attitude from an ecological point of view. I regret this kind of marketing from a company that claims to be home-made".
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A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
I can't get the apple peeler to work properly as it doesn't follow the shape of the apple and removes the flesh instead of peeling the apple.
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Rating: 4 out of 5
If the merchandise is perfect value for money, once again the transport and delivery service provided by the post office despite a collissimo order is catastrophic...unworthy of a service called in a public era.
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