English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 3 out of 5
No information from Tompress about the delay in delivery due to a material being out of stock. I cancelled the product because I had to wait another 5 or 6 weeks.
Translated reviews
Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
I had to search for my parcel, and after several searches, I found it several days later in a store near me.
Translated reviews
A
Rating: 3 out of 5
Wrong information about delivery time. Three times we were given a delivery date which was not respected. We finally received the equipment, but at the beginning of December, whereas it was initially scheduled for mid-October.
Translated reviews
A
Rating: 4 out of 5
It would be nice if there were a buzzer at the end of the timer, otherwise it's fine.
Translated reviews
A
Rating: 4 out of 5
Product not as pictured
Translated reviews
A
Rating: 4 out of 5
Package received on time. I can't judge the merchandise, it's for a Christmas present.
Translated reviews
A
Rating: 4 out of 5
short
Translated reviews
A
Rating: 3 out of 5
Delivery delayed for no reason and not at the requested location. Product conforms but finish is not great: the latch is not even fitted straight.
Translated reviews
A
Rating: 4 out of 5
Fast and careful delivery, not yet tested the product.
Translated reviews
A
Rating: 4 out of 5
good product, delivery time a little long overall nothing to say.
Translated reviews
A
Rating: 4 out of 5
Perfect , product conforms well to expectations , and , aesthetic , super
Translated reviews
A
Rating: 4 out of 5
Very nice to see in use because it's a.gift.
Translated reviews
A
Rating: 3 out of 5
late delivery
Translated reviews
A
Rating: 4 out of 5
when I received my package a cap was broken, I sent an email, within a week it was in my mailbox.service aprés vente trés très serrieus
Translated reviews
A
Rating: 4 out of 5
I've never been disappointed with any order I've placed.
Translated reviews
A
Rating: 3 out of 5
- delivery man's visit 1 in our absence: no delivery notice, TomPress customer service OK, first call to the delivery man to arrange an appointment, - delivery man's visit 2: delivery notice" found in the letterbox even though we were present (so didn't ring)
Translated reviews
Response from tompress.com
second surcharged call to the delivery driver to arrange an appointment
A
Rating: 4 out of 5
satisfied with customer service, good parcel tracking and speed of delivery products matched expectations
Translated reviews
A
Rating: 4 out of 5
Very good product that feels solid and easy to handle. Ideal for kitchens with limited space, as it doesn't take up much room. I recommend it.
Translated reviews
A
Rating: 4 out of 5
Very good quality
Translated reviews
A
Rating: 3 out of 5
The legumier seems to me to be of very average quality given its high price.
Translated reviews
V
Rating: 4 out of 5
Delivery took longer than advertised on the website, but after asking the friendly customer service team, it went very quickly
Translated reviews
A
Rating: 4 out of 5
Disappointed with the Tatin tart dish, which has a hollow in the middle and therefore does not promote uniformity of the caramel.
Translated reviews
A
Rating: 3 out of 5
Disappointed, the book received does not correspond at all to the one displayed on the seller's site, even if the contents are identical, which I hope they are. The first time I've had this disappointment with Tompress. It's a shame.
Translated reviews
Response from tompress.com
Hello, The publisher has indeed changed the cover of this book. We have suggested that you return it to us for a refund and contact our after-sales service for details. Best regards.
A
Rating: 4 out of 5
I regret that there is so much delay for a French fries cutter I am not very happy greetings
Translated reviews
A
Rating: 4 out of 5
very satisfied overall
Translated reviews
A
Rating: 4 out of 5
Deliveries with companies like this, when you're still working, are very difficult to organize. every time i've ordered products from you, i've had to pick them up on a saturday, 25 kilometers from home. i'd have preferred to be able to pick them up at a pick-up point in the village. best regards.
Translated reviews
A
Rating: 4 out of 5
Ras
Translated reviews
A
Rating: 3 out of 5
The product, indicated as being in stock on your site before the order was placed, was unavailable. Contrary to written and oral commitments, the payment was debited as soon as the order was placed, without waiting for shipment.
Translated reviews
Response from tompress.com
Hello, Indeed, the unavailability was revealed at the time of preparing the parcel, the payment had been put at the collection to start the sending. Unfortunately, the desired length was not available. Best regards.
A
Rating: 3 out of 5
lacks an explanatory note and instructions for use
Translated reviews
Response from tompress.com
Hello, Our apologies, it was sent to you yesterday by e-mail. Best regards.
A
Rating: 3 out of 5
floating hat delivered without the small plastic plug as shown in the photo; moreover, the package contains the stainless steel fitting but no plastic pipe for the extension; in short, on a product costing 250, you save 20 cts on the plug and probably 50 cts on 1 meter of plastic pipe. In short, for a saving of 70 cts, you're delivering a product that's unusable as it is. cdt
Translated reviews
Response from tompress.com
Hello, Our customer service left you a phone message on 03/12 for a previous request about this equipment. As indicated on our website, fermentation bung or stopper are optional if the customer chooses to transform his tank for fermentation or wine storage. The pneumatic seal has a nozzle that attaches directly to the pump for use. Best regards.
A
Rating: 4 out of 5
Too slow, very expensive. Good product.
Translated reviews
A
Rating: 4 out of 5
Hello, You sent me the link to get the discount for the product I ordered. When I received the product, the manufacturer's code on the packaging was not on the list to qualify for the discount. I didn't like it. 30 promised. Mrs Neveu
Translated reviews
Response from tompress.com
Hello, just fill in the coupon and return it. Everything is noted on the page: https://www.tompress.com/cms/offre-de-remboursement-bamix-2017-2018.aspx Best regards.
A
Rating: 4 out of 5
Excellent product, as expected. Delivery a little long, over three weeks; but it was worth it and there was no hurry....
Translated reviews
A
Rating: 4 out of 5
colissimo (la poste) not up to scratch
Translated reviews
A
Rating: 4 out of 5
Order received a week late (forced to freeze my preparations) Quid du prix du transport ; même si pb avec manifs actuelles Et surtout pas d'informations
Translated reviews
A
Rating: 4 out of 5
Rated customer service without needing it
Translated reviews
A
Rating: 4 out of 5
A loyal customer for years
Translated reviews
A
Rating: 4 out of 5
The time between order and delivery was long.
Translated reviews
A
Rating: 3 out of 5
I had to pick up my parcel free delivery but in fact with my job delivery time difficult provider can not deliver within 3h so I will review my way of ordering 1st time this happens to me with you cdlt
Translated reviews
Response from tompress.com
Hello, You can choose a delivery in relay point to avoid you that or to another address. Best regards.
A
Rating: 4 out of 5
I'm missing one part: the bag locator clip, and there was a slight hitch in delivery compared with the appointment we had agreed on. The device is efficient.
Translated reviews