The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
I was not satisfied with the delivery service (imposing a one-day delivery period on a parcel after an "initial visit" not agreed in advance is not acceptable).
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Response from tompress.com
especially since I wasn't even alerted the day the deliveryman supposedly came to my house. The response given by your service when I reported this is not convincing either."
A
Acheteur Vérifié
Rating: 4 out of 5
Thanks for everything Erick.
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Acheteur Vérifié
Rating: 4 out of 5
Good product
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Acheteur Vérifié
Rating: 4 out of 5
A 45 l press ordered on August 28th and still not delivered on September 25th .... I don't know if I'll get my money back.... 48H delivery is pure rip-off
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Response from tompress.com
Hello, Your parcel left on 14/09 as soon as the press was restocked. It seems that the carrier has had difficulties in arranging delivery with you since the next working day. We have noted your refusal to receive this item and request that the parcel be returned to our warehouse. Upon receipt, we will proceed with the refund as agreed. Best regards.
C
Compratore Verificato
Rating: 4 out of 5
Fast shipping the goods arrived without any problems
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Acheteur Vérifié
Rating: 4 out of 5
Little lack of information on delivery tracking.
Would like to receive emails.
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Acheteur Vérifié
Rating: 4 out of 5
No problem ordering, delivery on time, excellent product.
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Acheteur Vérifié
Rating: 4 out of 5
The 2 euro coupon is simply ridiculous. It's better not to give them away.
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Acheteur Vérifié
Rating: 4 out of 5
unfortunately, delivery was delayed by more than a week because the product was not available, even though it was "in stock" on the website
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A
Acheteur Vérifié
Rating: 4 out of 5
Not yet used, so efficiency? apparently everything works and is as ordered.
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A
Acheteur Vérifié
Rating: 4 out of 5
No worries
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Acheteur Vérifié
Rating: 4 out of 5
For delivery, it would be nice to be able to choose the day and time online.
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A
Acheteur Vérifié
Rating: 4 out of 5
very good for me greeting pleasure to recommend
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A
Acheteur Vérifié
Rating: 4 out of 5
As usual, fast, efficient and complete. Satisfied with my order, delivered on time.
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Acheteur Vérifié
Rating: 4 out of 5
The delivery time is too long. But the product is just what we wanted. And good follow-up, good communication
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Acheteur Vérifié
Rating: 4 out of 5
Very good service. Fast delivery. Just a little disappointed that the fruit harvesting nets are not larger. But it was indicated in the comments before purchase.
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Acheteur Vérifié
Rating: 4 out of 5
Worry-free, quickly satisfied
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Acheteur Vérifié
Rating: 3 out of 5
Much too large for my slicer (despite the dimensions indicated). Unfortunately I had to send it back this week. Awaiting refund...
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Acheteur Vérifié
Rating: 4 out of 5
hesitation between grinder/rape to make apple juice. in the end, ideal device for my volume of apples to be reduced.
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A
Acheteur Vérifié
Rating: 4 out of 5
meets my expectations
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Acheteur Vérifié
Rating: 3 out of 5
Vacuum machine bought 3 years. 3 return for repair does not weld well Very dissatisfied very good customer I am very above especially warranty exceeds .
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Response from tompress.com
Hello, have you tried cleaning the sealing bar and the seals? On your machine, pay attention to the potentiometer. If you have any questions, please don't hesitate Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
I ordered a pasta machine with motor. A little long for motor (2 months) but goods ok
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V
Verifizierter Käufer
Rating: 4 out of 5
I did not receive any information that a product was not in stock and waited 10 days for delivery. Otherwise everything was fine...
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Acheteur Vérifié
Rating: 4 out of 5
nothing to say about the service, fast shipping, friendly customer service.
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Acheteur Vérifié
Rating: 4 out of 5
very well
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Acheteur Vérifié
Rating: 4 out of 5
Great product, incredible price, we're very happy
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Acheteur Vérifié
Rating: 4 out of 5
for today's unformed delivery
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Acheteur Vérifié
Rating: 3 out of 5
The delivery man didn't want to put the wine press in the cellar, even though there are no stairs, it's on a slope that there's room, he left the press in front, telling me that he wasn't allowed to enter the house, which was a problem because I live alone, the press on a pallet with his cart he could have done alone, I asked a neighbor who slid it in with a rope,
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery. Very easy to use and highly effective.
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Acheteur Vérifié
Rating: 3 out of 5
Material damaged but not visible on receipt. Still no news from after-sales service.
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Response from tompress.com
Hello, the after-sales service has tried to reach you several times, please call back on 05 63 71 44 99, your tracking number is 21348. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
cde made on August 29, delivery on September 6 (without warning).
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Response from tompress.com
Hello, The carrier should have agreed with you the day of delivery, our apologies, we will not fail to report this behavior. Best regards.
V
Verified Buyer
Rating: 4 out of 5
Good
A
Acheteur Vérifié
Rating: 4 out of 5
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
The hole for the tap was not made After I called Tompress, I was told that this was normal.
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Response from tompress.com
Hello, you can choose the diameter of tap that suits you best by drilling the barrel to your liking. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Despite the extra cost of chronopost, delivery delayed by 24 hours by the deliveryman without warning or information, unacceptable given the extra cost.
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Response from tompress.com
Hello, The complaint has been made to chronopost, we will keep you informed. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Delivery time and products as described.
Very good
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C
Compratore Verificato
Rating: 4 out of 5
The goods are what I was expecting but the delivery was a bit long even considering the vacation season. The shipping cost is a bit of a steal....
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Response from tompress.com
Good morning, the shipping price decreases as the order increases. We apologize for the slightly longer than usual wait in shipping due to congested period. CUSTOMER SERVICE TOMPRESS ITALIA
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