The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
very good but delivery not within the time allowed when ordering 10 days instead of 48h that we chose by paying for its 48h
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Response from tompress.com
Hello, You ordered on Monday 6/08, your order was processed within 24 hours. It was shipped on Tuesday 7/08. You were due to be delivered on Friday 10/08 but a new appointment was made with the carrier. You were delivered on Monday 13/08. We apologize for the delay and will pass on your comments to our service provider. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Having received the catalog I was able to get a better idea of all your products.
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Acheteur vérifié
Rating: 4 out of 5
Very good product, easy to buy and order (but no secure payment/ no code required for the card), fast delivery (shame not to have a more precise delivery date/time).
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Acheteur Vérifié
Rating: 4 out of 5
Fast and efficient
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Acheteur Vérifié
Rating: 4 out of 5
The product I received was exactly what I expected, too bad I had to wait 3 weeks for a delivery normally made in 48 hours according to the site.
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Response from tompress.com
Hello, We are delighted that the product suits you. Delivery within 48 hours is possible provided that the product ordered is available, which was not the case for your item. On our website, this material was displayed with a 15-day lead time. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
No info on delivery, in the afternoon" without further details
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Response from tompress.com
then the delivery man (supposedly) couldn't find the address.
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Acheteur Vérifié
Rating: 3 out of 5
Bonjour tonneau bien reçu par contre devait être livré sur palette et il était à peine recouvert d'un plastique sur le haut mais est arrivé en bon état Sinon conforme à la photo à recommandé rendu très sympa
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compratore verificato
Rating: 4 out of 5
All good, just the crooked cinnamon, but I can straighten it out
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied with the site, the order and the fast delivery. Used for redcurrant juice.
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Response from tompress.com
Hello, Thank you for all your compliments. See you soon. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The parcel arrived two days later than the advertised delivery date. The Post Office has once again shown its limitations, it is not normal to pay for a service and have it not carried out. Yours sincerely, P. SOSZYNSKI
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Response from tompress.com
Hello, Concerning your last purchase, you ordered on Thursday August 2nd. You chose to have your order sent by Colissimo. Your order was delivered on Monday August 6th. This delivery time of 2-3 working days is consistent with colissimo. Only a shipment with chronopost allows you to be delivered in 24h. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
good evening correct material, fast delivery, request for precision on spare parts via internet does not correspond to my request I returned my request with more precision and to date no response.
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Response from tompress.com
Hello, Your first request for information did reach us and you received an email response on 08/08/2018 from our sales department. Unless we are mistaken, we have not received your second request. You can contact us by telephone on 05.63.71.44.99 or by e-mail. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
So far, I've been completely satisfied with the products I've received and the quality of the deliveries, but I've come up against a major problem with a large order, which I'm complaining about and hope will be resolved as soon as possible.
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Response from tompress.com
Hello, Your request has been taken into account. Our after-sales service will contact you as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
VERY SATISFIED
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Acheteur vérifié
Rating: 4 out of 5
Incorrect delivery and products
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
catastrophic delivery times
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Response from tompress.com
Hello, when you placed your order on 14/07, the equipment you ordered was out of stock. However, a 15-day lead time was indicated on our website for the availability of this product. The product arrived on 31/07 and you received it on 02/08. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
correct overall
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Acheteur Vérifié
Rating: 4 out of 5
Despite 1 payment problem on your part and therefore 1 fairly long delay, everything arrived fine and of very good quality.
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Response from tompress.com
Hello, Thank you for your feedback on our products. We apologize for the delay in placing your order. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
nul product has no effect on birds
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Response from tompress.com
This equipment sometimes takes several days to reach optimum efficiency. Please check the battery regularly. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Delivery leaves something to be desired. Tracked delivery on July 27 but no one came. I had to contact the deliverer as I had no news. Finally, delivery on August 6.
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Response from tompress.com
Hello, You notified us of your problem on 31/07. We sent you an e-mail the same day so that you could make an appointment with the carrier. We will pass on your dissatisfaction to the service provider concerned for the delay. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
To be maintained
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Acheteur vérifié
Rating: 4 out of 5
There was a delay in delivery due to an out-of-stock situation after I had placed my order, but I was informed of this by telephone, which is much appreciated, and I am very happy with the device I ordered. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
Product is exactly what I expected. Delivery a little long because the carrier did not notify me of its 1st delivery, so I was not there and I had to reschedule the delivery. It's a pity because if I had been informed of the initial delivery date I would have made arrangements and I would have been the...
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Acheteur Vérifié
Rating: 4 out of 5
RAS boxes a little small for the contents
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Response from tompress.com
Hello, we can supply larger boxes if you wish: https://www.tompress.com/A-10001997-30-boites-congelation-1800-g-avec-couvercle.aspx Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Scratch on shovel due to transport. Does not prevent operation but not brand new nickel...
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Acheteur Vérifié
Rating: 4 out of 5
carriers fail to give advance notice
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Acheteur Vérifié
Rating: 4 out of 5
the sterilizer arrived on time but completely bent, although the box was intact it was oval and my son had to force it to be usable, very disappointed by this delivery as I usually have no problems with your company".
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Response from tompress.com
Hello, We were aware of this problem and are very sorry. The matter is being handled by our after-sales service. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
good and fast
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Acheteur Vérifié
Rating: 4 out of 5
For a first satisfied ...
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Acheteur Vérifié
Rating: 4 out of 5
thank you well received, but the shipping package 10 times the size of the package of ten Co2 cartridges. For a next order a smaller package would limit the shipping price. For a next order a smaller package would limit the shipping price. Best regards JPS
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Acheteur Vérifié
Rating: 4 out of 5
Only 3 stars for the merchandise - didn't have time to test it
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Acheteur Vérifié
Rating: 4 out of 5
I think the information you give about the appliances is too superficial. When you offer an appliance (e.g. juice extractor at 250euro and others up to 1200 euro) it would be good to have some guidelines to know which model to choose, according to your own needs.
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Acheteur Vérifié
Rating: 3 out of 5
6 verrines out of 16 broken
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Response from tompress.com
Hello, and we're very sorry about this, but our after-sales service took the necessary steps to report the incident and obtained a refund for the broken items. I hope that the means put in place will make you change your mind about our services. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Good choice but very professional access. Correct delivery times. Shipping charges too restrictive (no staggering according to invoice amount). I'll have to wait and see to evaluate the merchandise (tap) and I haven't had to deal with customer service.
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Response from tompress.com
Hello, thank you for your feedback, however, we do have several levels of shipping costs depending on the amount, from 0 to 30, from 30 to 120 and from 120 euros, they are offered Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Goods arrive on time.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied with the product and the order-delivery process.
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Acheteur Vérifié
Rating: 4 out of 5
outstanding packaging
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Acheteur Vérifié
Rating: 4 out of 5
I didn't analyse the delivery times properly????? I didn't understand the place of delivery????? I didn't get any feedback when I paid online and I didn't know if my order had been paid for???? And as a result, I wasn't able to complete my order. Too bad... I'm wondering whether I'll order again... Until now, I've been happy. But times can change.
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Response from tompress.com
Hello, I would like to gather the different accounts created, and define the billing address and the different delivery addresses. I suggest that we do this together to avoid any further inconvenience. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I received the product I ordered fine.
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