Customer reviews of tompress.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 21 561 published reviews

Summary of reviews

The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.

Reviews 3 and 4 stars

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Gisele N.
Rating: 3 out of 5
following a purchase from 29/05/2025
Perfect
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Christophe R.
Rating: 3 out of 5
following a purchase from 27/05/2025
The product is of lower quality than I expected...
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Jean Claude C.
Rating: 4 out of 5
following a purchase from 26/05/2025
Very well received shipment - the only downside was that I bought 4 bags and I didn't see and understand that each bag weighed 1kg! So I ended up with 3 bags too many...
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Alfred K.
Rating: 4 out of 5
following a purchase from 26/05/2025
Satisfied
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Romain H.
Rating: 4 out of 5
following a purchase from 21/05/2025
Satisfactory quality-price ratio. The lady I spoke to on the phone was very nice.
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René D.
Rating: 3 out of 5
following a purchase from 29/04/2025
beautiful article, a bit just for the induction fire to take over but other than that rather good.
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Patricia C.
Rating: 4 out of 5
following a purchase from 10/03/2025
Because I got two boxes of dented pasta.
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Ln C.
Rating: 4 out of 5
following a purchase from 01/05/2025
It's not your fault but the box was damaged so charcoal is a bit everywhere.
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Marlene B.
Rating: 4 out of 5
following a purchase from 10/04/2025
Ras
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Jean Loup L.
Rating: 4 out of 5
following a purchase from 28/04/2025
Product in accordance with my request
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Caroline N.
Rating: 4 out of 5
following a purchase from 07/03/2025
Good contact
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Genevieve M.
Rating: 3 out of 5
following a purchase from 23/03/2025
Nothing to say about Tompress. The package was very well packaged and fortunately! The choice of the company Géodis for delivery is a disaster. No professionalism. During his first visit, the delivery man simply took a photo of my front door and declared that I was absent with open shutters and a car parked in front of the door. After protesting to customer service (reachable with a premium rate number), the delivery was postponed to the next day. This time, the delivery man called just before arriving and left the package in front of my door. By the time I came down from upstairs, I saw him leaving... no chance to check the integrity of the package. And to top off this disastrous delivery experience, the email received to evaluate the service leads to a page that says 'the survey is now closed.' The simple choice of this delivery company will make me hesitate a lot for a future order.
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Mario P.
Rating: 4 out of 5
following a purchase from 24/03/2025
I AM SATISFIED!!!
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Alain B.
Rating: 4 out of 5
following a purchase from 23/03/2025
Items meet my expectations, very reasonable delivery time
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Guerin M.
Rating: 4 out of 5
following a purchase from 23/03/2025
Hello Thank you Good product but I was not informed about the package pickup It's the carrier's fault I picked it up today Good reception Best regards
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Severin D.
Rating: 3 out of 5
following a purchase from 06/03/2025
Delivery times very very long
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Regis F.
Rating: 4 out of 5
following a purchase from 11/03/2025
Error very well resolved but still an error
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Daniel B.
Rating: 3 out of 5
following a purchase from 12/03/2025
Had to wait a long time
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Andre D.
Rating: 4 out of 5
following a purchase from 12/03/2025
Very happy
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Jacques G.
Rating: 4 out of 5
following a purchase from 12/03/2025
I ordered an Italian sickle, the one I received is in accordance with my order, hard to do better!
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Rico B.
Rating: 4 out of 5
following a purchase from 06/01/2025
a bit long
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Regis D.
Rating: 3 out of 5
following a purchase from 09/01/2025
Products conform to the description but the cardboard was too fragile and arrived torn in several places and the product packaging was crushed.
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Bruno A.
Rating: 3 out of 5
following a purchase from 27/12/2024
Your company suits me very well but the last order was not good, it took way too long (6 months) I didn't like that, thank you
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Jean Marc B.
Rating: 3 out of 5
following a purchase from 04/03/2025
10 days to receive a crushed and patched package from the post office. The seller is not responsible, very affordable product 😃
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Xavier R.
Rating: 4 out of 5
following a purchase from 02/03/2025
Great as usual at tompress
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Régis A.
Rating: 3 out of 5
following a purchase from 02/03/2025
Received quickly, however I find the packaging a bit light for lids that will be used to sterilize jars.
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Jean Marc M.
Rating: 3 out of 5
following a purchase from 02/03/2025
Very good
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Patrick L.
Rating: 4 out of 5
following a purchase from 23/02/2025
Very fast
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Edwige C.
Rating: 4 out of 5
following a purchase from 16/02/2025
Well received on time
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Patrick V.
Rating: 3 out of 5
following a purchase from 23/12/2024
The big problem is that you take orders, but you don't take responsibility for them. Out of stock, not available. I never receive an order on time, or it's incomplete. The worst is your 2024/2025 catalog, which we may receive at the end of 2025. On those, you're still a good store with quite a lot of choice, at least when it's available. Clt Patrick
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Christian Et Marcelle E.
Rating: 4 out of 5
following a purchase from 20/02/2025
Despite chronopost (and the price) very long delay! 5 days!
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David R.
Rating: 4 out of 5
following a purchase from 06/02/2025
Product error on delivery but quick response for exchange
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Claudine C.
Rating: 3 out of 5
following a purchase from 31/12/2024
My product is excellent (the Castor peeler) but I'm sorry that you didn't inform me of the delay and that I had to contact you for information.
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Sebastien W.
Rating: 4 out of 5
following a purchase from 15/02/2025
The site is well designed and the articles are easy to find and of good quality.
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Gerard D.
Rating: 4 out of 5
following a purchase from 15/02/2025
Serious, reliable company with well-designed products.
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Michel V.
Rating: 4 out of 5
following a purchase from 16/02/2025
Fast delivery
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Raphael S.
Rating: 4 out of 5
following a purchase from 13/02/2025
Top spices
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Jean B.
Rating: 4 out of 5
following a purchase from 12/02/2025
No EPUB T Good
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Samuel D.
Rating: 4 out of 5
following a purchase from 11/02/2025
Efficient electric hot-water bottle
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Joel B.
Rating: 4 out of 5
following a purchase from 08/02/2025
very good fast
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