The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Hello, I'm disappointed by the product delivered, the stainless steel bowl has a dent. It's still functional, of course, but aesthetically it's not great, given that the cut is original, as the packaging is intact. Why did you deliver this appliance in this condition? I haven't made a note of customer service because I'm waiting for a reply from you to this comment. Have a nice day.
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Response from tompress.com
Hello, I'm reporting this immediately to our customer service department. I'll get back to you as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
On the whole I'm happy with what I've bought from you.
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Rating: 4 out of 5
fast express order and delivery, I recommend ...very professional , thank you
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Rating: 4 out of 5
nothing to say
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Rating: 4 out of 5
the weeder handle was warped. a little disappointed, but the tool is very practical.
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Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
The package needs to be reinforced to prevent denting of the cans containing the wort for the beer; fortunately the metal of the cans was intact. Consider a removable blade for cutting the aluminum foil.
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Response from tompress.com
Hello, thank you for your suggestions. The aluminum roll comes with a cutting blade, it's in the roll, just put it on the cardboard to cut the sheet easily. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Our funnel arrived a long time after the order, and a little deformed (but functional)... Too bad for the price
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Rating: 4 out of 5
It's not the first time I've ordered and the products are always of good quality, shipping is quite fast.
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Rating: 4 out of 5
After ignition, the sawdust goes out very quickly (+/-15 minutes).
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Response from tompress.com
It's probably a little damp. Dry it in the sun or in front of a heat source for better combustion. Conversely, if it burns too quickly, moisten it. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery 3 weeks after the order and every week the customer service specifies an imminent delivery ...next week....
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Acheteur Vérifié
Rating: 4 out of 5
there must have been a bag of sawdust included with the smoker that we didn't get.
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Response from tompress.com
Hello, These models are not advertised with sawdust samples. Please do not hesitate to come back to us for further information and to give you full satisfaction. I hope I've improved your appreciation, which you can update at your leisure. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Easy ordering, fast delivery. The price is relatively high but I hadn't found it in the store.
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Rating: 4 out of 5
Items conform to order but delivery is as complicated as ever
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Rating: 4 out of 5
exactly what we expected
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to say, items as described. Well received.
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Rating: 4 out of 5
Fragile products delivered without damage as they were very well packaged. Planned delivery date (23/05) well exceeded (available at the post office on 28/05).
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Rating: 4 out of 5
Very good material, delivery time a little long.
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Rating: 4 out of 5
Small misunderstanding for the delivery date, then message of departure of the parcel reported but no message of arrival at the relay point. Otherwise pleasant customer service. Material no surprise apparently quality. I confirm the cereal sifted a little fine but I knew from customer reviews so RAD
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Acheteur Vérifié
Rating: 4 out of 5
i ordered a leche frites the finish leaves something to be desired the handle and the feet are made of raw iron and are rusting not even a small coat of paint to prevent this the finish spoils the product try to solve this problem THANKS
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Acheteur Vérifié
Rating: 4 out of 5
Wide range of products for food professionals
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Rating: 4 out of 5
Bof
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Response from tompress.com
Hello, If you are not satisfied with your item, you can return it to us, the terms and conditions for returns are indicated on the site. You can also contact us on 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I'm pleased with the way TomPress works. Just one comment: it should be easier to access delivery points in France when you have an address in Belgium, and shipping costs to neighboring countries should be better managed and greatly reduced (if others have found cheaper solutions, you should be able to find them too).
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Rating: 4 out of 5
NOTHING TO SAY VERY SATISFIED
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Rating: 4 out of 5
VERY GOOD PRODUCT I'VE ORDERED IT SEVERAL TIMES NOW
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Rating: 4 out of 5
Reliable, compliant products
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Acheteur Vérifié
Rating: 4 out of 5
good site
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Acheteur Vérifié
Rating: 4 out of 5
very efficient customer service, product as described
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Acheteur Vérifié
Rating: 4 out of 5
The delivery man gave us an appointment in a parking lot close to the address. Is it normal to have to go to a public place to be delivered? I have my doubts. Apart from the delivery, the products are as described and the customer service is very responsive. I remain at your disposal if you need more details about the delivery. Thank you Damien Le Moal.
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Response from tompress.com
Hello, It's not usual indeed, for details, our customer service contacts you very quickly. We hope to be able to improve your experience with our services and please do not hesitate to share your new appreciation. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
My order was confirmed and delivered to my mailbox very quickly. I recommend it.
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Acheteur Vérifié
Rating: 4 out of 5
Item ordered well and conforms to description;Product well packaged but delivery a little long.
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Response from tompress.com
Hello, The Thursday holiday has unfortunately delayed delivery by 24 hours. See you soon. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Sorry but I'm still not delivered since May 12 in dedouanement at the mail center 97 already in Guadeloupe.
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Response from tompress.com
Hello, Unfortunately there is nothing we can do. I invite you to contact the colissimo services or customs for more information on customs clearance. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
product as described
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied with the choice and the products
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Acheteur Vérifié
Rating: 3 out of 5
The seeder's brush can't be lowered all the way, so the seeds fall loose.
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Response from tompress.com
Hello, what do you call the brush? You can view the support video on the article page: https://www.tompress.com/A-10000457-semoir-1-rang.aspx Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
delivery took longer due to public holidays but I'm happy with my purchase
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Rating: 4 out of 5
Very good products but prices a little high. Perfect website.
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Rating: 3 out of 5
It is not bad good quality product but high prices.
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Acheteur Vérifié
Rating: 4 out of 5
the deliveryman didn't think it necessary to ring to see if we were there, and his bad faith didn't come into it - the result with the bridges was that I only received them 3 days later... But that doesn't change the fact that you're not to blame and that I'll continue to work for your LOCAL company, and I swear by you, by the way - see you soon, Caroline borsotti.
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Response from tompress.com
Thank you for your loyalty and for reporting any incidents. We will discuss this with our carrier and do our best to improve service.
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Acheteur Vérifié
Rating: 4 out of 5
See you soon.
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