The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Confirmed that the goods had been sent, there was no further communication about delivery time.
Translated reviews
Response from tompress.com
Good morning, thank you for your review. You can track the shipment in real time on the carrier's website via the link sent by email. CUSTOMER SERVICE TOM PRESS ITALIA
A
Acheteur Vérifié
Rating: 4 out of 5
I ordered an 8.5 mm shaft and they delivered an 8 mm one, so it's unusable.
Translated reviews
Response from tompress.com
Hello, I invite you to contact our after-sales service, so that you can agree together on the return of the item that does not suit you. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Perhaps we can offer other batch formats. Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Everything was perfect, fast, efficient ....
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
The product I received is exactly what I ordered on the website.
Translated reviews
V
Verifizierter Käufer
Rating: 4 out of 5
Link to package tracking did not work Otherwise everything OK
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
It's a shame not to fit the lid, even though the cardboard box is twice as big.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
well
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
On-time delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
we were simply surprised, because we were not warned of the delivery, and during this one we could not control the product as stipulated on the card, the deliveryman not having time
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
well
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
The dehydrator was delivered with major scratches on the inside. On the stainless steel, this is unfortunately quite visible. Unacceptable.
Translated reviews
Response from tompress.com
Hello, I'm sorry to hear about this, but I'm immediately opening a file with our after-sales service department to report it. A representative will contact you tomorrow. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
I had not been warned of the delay in delivery (1 month was tomorrow instead of a week).
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Chronopost didn't offer re-delivery to the post office in my neighborhood (Robertsau), but only to post offices or relay points, where parking is relatively difficult. Not too cool for a heavy, bulky parcel. The products and service are still top-notch. No blah-blah, clear dialogue, effective action.
Translated reviews
V
Verifizierter Käufer
Rating: 3 out of 5
Delivery took far too long. Wanted to cancel the order.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Nothing to say
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Very pleased.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
perfect equipment
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Ras
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
I regret the precise absence of information on the delivery time, which was listed as existing on the site, but which did not physically exist in store. You always have to be truthful. 2 reminders to get at least a date; Unable to give one.....The product was finally delivered after 3 weeks.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
order placed in mid-March received in mid-April, too long lead time despite advertising 48h00 delivery. No information concerning this order, I got the information when I called the company.
Translated reviews
Response from tompress.com
Hello, we've had a longer-than-anticipated delay in restocking the vinegar dispenser, for which we apologize. Do not hesitate to consult the stock status on the website, it is updated in real time. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
No complaints
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Only one problem: delivery hiccups and complications getting through on the phone ...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
we had a delivery problem
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
It's a pity that some of the merchandise arrived broken, but I appreciated the after-sales service, which was very quick to replace it.
Many thanks
Translated reviews
Response from tompress.com
Thank you for your comments on the quality of our after-sales service. Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery announced on 12/4 but deliveryman whimsical, we had to fight to be delivered on 13/04 when it was postponed to 16/04 ?????
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
we had problems with Chronopost, we were at home as indicated and they did not deliver the package is returned to Toulon and we just received this Thursday 13 directly at the Post Cavalaire
Translated reviews
Response from tompress.com
Hello, we're sorry for the inconvenience, but you didn't give Chronopost a telephone number to contact you. Please contact our sales department 05.63.71.44.99 to complete your customer account.
A
Acheteur Vérifié
Rating: 3 out of 5
order on january 31 received on 29 04 2018 too long
Translated reviews
Response from tompress.com
Hello, The package was indeed delivered to you on 29/03/2018, as soon as the kit was restocked. Our apologies for the delay. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Thank you for the leaflet sent on request
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
well, it's true that the ARDECHE is not sauerkraut country. but with such a pretty stoneware pot, with a water reserve, and the most serious packaging, (one finds the perfectionist side of your country,) it only remains for me to get into practice, and make a success of the recipe. thank you again.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
fast, efficient service
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
just the delivery was a bit late but very good contact and good merchandise
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
bottles of beer or cider
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
casings too small for the slim sausage funnel
Translated reviews
V
Verified Buyer
Rating: 3 out of 5
The item that I ordered was delivered with a european plug. I have therefore had to order an adaptor from european to13 amp UK - not an item that would be commonplace in a UK household. This company chooses to market its products in the UK; it should therefore make arrangements to ensure that items sold to the UK are appropriate. Not impressed.
Response from tompress.com
Hello We are sorry for this error, usually we join it on the package, if you are agree, we can send you it quickly I will be waiting for your answer. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Delay a bit long but good quality
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
i was a little worried because i didn't know if the delivery had left, and given the recent social unrest, i was in a state of indefiniteness. but everything went smoothly today because the merchandise arrived, was well received by my wife, and above all was superbly well packaged. bravo mr pierre, now all we have to do is put it on. a sauerkraut in ARDECHE."
Translated reviews
Response from tompress.com
Hello, I would like to thank you for this very encouraging message and pass on your thanks to Pierre. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Good quality equipment
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
bonsoir les pièces sont impeccables, aurait vous une grillr inox avec des trous de Diam 8 merci
Translated reviews
Response from tompress.com
Hello, we offer the reference hac12rebgi08, please visit our product page or contact us on 05 63 71 44 99 See you soon.
A
Acheteur Vérifié
Rating: 3 out of 5
No comment product and delivery ok
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 