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A
Rating: 4 out of 5
Nothing to report, I am satisfied
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 564 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Received the order in perfect condition and as described.
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A
Rating: 4 out of 5
Should run more consistent promotions, as prices are still high.
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A
Rating: 3 out of 5
As far as Tom Press is concerned, everything was impeccable: the product ordered is great, the shipment was made very quickly, and the customer service was available, responsive and friendly. On the other hand, I was delivered by Geodis, whose service was deplorable: a week's delay, unpleasant customer service... I recommend another delivery method
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A
Rating: 3 out of 5
1) several weeks ago gifts are offered as two dishes and I end up with a cutting board. Very disappointed.
2) The order was not delivered where requested.
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2) The order was not delivered where requested.
Response from tompress.com
Hello, we apologize for this inconvenience. Please do not hesitate to contact us to report any details of this problem. Best regards.
A
Rating: 4 out of 5
despite a postponement of the delivery date for one product, I received delivery of the balance of my order at no extra cost.
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A
Rating: 3 out of 5
Disappointed, very heavy product despite (light) advertising..... not for induction despite explicit request.........
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Response from tompress.com
Hello, the cast aluminium range with protect+ durit is not compatible with induction, if you have not used it, we can organize the return, I invite you to contact our services at 05 63 71 44 99. Best regards.
C
Rating: 4 out of 5
very good and good
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A
Rating: 4 out of 5
Correct delivery, product as expected
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A
Rating: 4 out of 5
good site very good customer service for information
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A
Rating: 3 out of 5
The parcel arrived in Nancy 36 hours after the order was placed. Pretty impressive. But less impressive is the fact that it took a week to finally arrive at my house.
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A
Rating: 3 out of 5
I had to buy this appliance to complete my November order, despite the advice of the salesman I spoke to on the phone.
The advisor told me that I could smoke both hot and cold with the smoker I had ordered, when in fact I could not.
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The advisor told me that I could smoke both hot and cold with the smoker I had ordered, when in fact I could not.
Response from tompress.com
You can, it just requires more supervision.
A
Rating: 3 out of 5
correct product
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A
Rating: 4 out of 5
The product ordered two weeks before Christmas arrived well in time - even abroad - Much appreciated gift.
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A
Rating: 4 out of 5
Ras
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A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
I had ordered beech sawdust, not sawdust and shavings. As I haven't used it yet, I'll let you know what I think.
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A
Rating: 4 out of 5
Great product. Delighted with my purchase
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A
Rating: 4 out of 5
delivery ok goods correspond to the order very well
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A
Rating: 4 out of 5
Fine, but the price of transport spoils the fun.
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A
Rating: 4 out of 5
the products were in perfect condition but fortunately my ice cream maker was well packed because the parcel arrived ripped open on two sides it would need stronger packaging. otherwise nothing to complain about the products, we are happy with them cordially Mme Résimont
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A
Rating: 3 out of 5
good contact and telephone reception.
The delivery service provider needs to be reviewed: no email or sms notification. The deliveryman arrived in the middle of the day without giving any notice whatsoever, especially for a 200L barrel. Fortunately there was someone at home at the time. Unfortunately, it was for a gift. So the surprise was ruined.
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The delivery service provider needs to be reviewed: no email or sms notification. The deliveryman arrived in the middle of the day without giving any notice whatsoever, especially for a 200L barrel. Fortunately there was someone at home at the time. Unfortunately, it was for a gift. So the surprise was ruined.
A
Rating: 3 out of 5
Hello, I don't really understand how the ripening assistant works. It always displays the same thing day after day.
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A
Rating: 4 out of 5
Good products
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V
Rating: 4 out of 5
Delivery nearer 7 days not 48hrs mentioned.
Response from tompress.com
Hello, We can delivered in 48 hours when de delevery is in France. Best regards.
A
Rating: 4 out of 5
Good customer service very serious and safe site
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A
Rating: 3 out of 5
I'm giving this product as a gift, so I didn't open it. The parcel arrived in very good condition.
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Response from tompress.com
Hello, Why did you give the product the wrong rating? Do you have a problem with the merchandise you received? Please do not hesitate to contact our after-sales service. If not, please modify your review. Best regards.
A
Rating: 4 out of 5
WELL
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A
Rating: 4 out of 5
When I ordered, the article was in stock and available, it was to arrive in Sorèze 2 days later, so I phoned before going to Sorèze and was then informed that this article was out of stock and that it would be available only 15 days later I was disappointed because usually deliveries are faster. I would like an invoice for this purchase. Best regards
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
Top service Bravo
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A
Rating: 4 out of 5
It's impossible to check the contents of the box, given the weight of the item and the hurried, badly parked deliveryman...
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Response from tompress.com
Hello, He must nevertheless take the necessary steps to let you check to ensure that the delivery is correct. Best regards.
A
Rating: 4 out of 5
Fast delivery and merchandise in line with the product offered.
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A
Rating: 4 out of 5
a little disappointed my plate has a few scratches
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Response from tompress.com
Hello, sorry to hear that, would you have some photos to send us please? I'll leave you the e-mail address: [email protected]. Best regards.
V
Rating: 3 out of 5
Unfortunately, delivery took a very long time.
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A
Rating: 3 out of 5
order the 30.10.17 and received the 11.10.17 we are not within the 48h as you told me disappointed
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Response from tompress.com
Hello, We apologize for the inconvenience. Best regards.
C
Rating: 4 out of 5
The object and 'arrived in acceptable time....the functionality of the object is not' among the best....the wheel very rudimentary does not turn well in the soil still not worked....for simple work and a soil already worked and soft does its job well weeding the grasses ... for other there are no things to say except that over time getting used to the tool more do its simple work with utilit
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A
Rating: 4 out of 5
Fast delivery, well-packaged product but... two blows to the copper basin. Unfortunately, I didn't have time to send it back and carry out the replacement procedure. In use, the motor suffers from a lack of power when 4 kgs of fruit are placed in the basin. As soon as the fruit starts to cook and soften, it's much better and we fully appreciate this product.
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A
Rating: 4 out of 5
I ordered a 36-litre stainless steel cooking pot. It arrived quickly and was correctly packaged.
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Response from tompress.com
Hello, We apologize for any oversight. Please contact our after-sales service to let us know exactly what you have not received. A file has already been opened awaiting your return: 20068. Best regards.
V
Rating: 4 out of 5
All good
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