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A
Rating: 4 out of 5
It's just a pity that you don't accept Pay Pal services. Just for an international payment I had to pay 15 euros. Almost the full amount of the order.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 564 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
The deliveryman who delivered our parcel to our home could not find our address despite correct labelling on your part.
He was more than unpleasant on the phone and when he arrived at our home. No hello, impossible to check the parcel before signing for it, really unpleasant person.
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He was more than unpleasant on the phone and when he arrived at our home. No hello, impossible to check the parcel before signing for it, really unpleasant person.
Response from tompress.com
Hello, Thank you for your feedback, we apologize for the inconvenience, we have reported this behavior to the transport company. Kind regards.
A
Rating: 3 out of 5
The platform didn't warn me of the delivery date, which was a waste of time for them and for me.
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A
Rating: 4 out of 5
Luckily, the book was in a box that was far too big and protected: the box was half crushed... As for the book, it was a hit with the recipient: clearly explained with very explanatory photos, it made her want to start sculpting straight away. All that remains is to find the necessary tools.
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A
Rating: 4 out of 5
Well, if I ever needed this kind of item, I wouldn't hesitate for a second. I'd definitely call on TOMPRESS. JBL
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A
Rating: 4 out of 5
Before placing my order, I called Tompress to say that I'd be away the following week and that I'd have to postpone delivery. No problem," I was told by a charming person, "as soon as I see your order, I'll do what's necessary. My order arrived while I was away and was presented twice before I got home. Nothing serious, but you have to try and keep your word.
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Response from tompress.com
Hello, We apologize for the inconvenience. The order was indeed dispatched immediately without being seen by your contact person. Once again, our apologies for the inconvenience. Best regards.
A
Rating: 3 out of 5
great product, I love the catalog, the delivery arrived well too. However, I wrote to customer service and they never replied. Good thing they have good products.
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Response from tompress.com
Hello, A reply was sent to you on 27/11. Best regards.
A
Rating: 4 out of 5
Very disappointed by this accessory which does not chop meat as soon as it contains a slight skin or a little fat. The knife is not sharp at all and consequently the holes get blocked, the motor forces and you have to constantly dismantle the whole thing to empty it (and go through the blender to finish the job). Site, delivery and customer service impeccable.
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Response from tompress.com
Hello, Have you cut your meat into strips? Are you using the right grid? If you need any advice, please don't hesitate to contact our customer service team. Best regards.
A
Rating: 4 out of 5
very competent customer service, but delivery with the Geodis carrier is rather slow.
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A
Rating: 4 out of 5
It's a shame they waited seventeen days to inform me that one of the items in my order was out of stock and didn't send me the rest of my order beforehand (order dated 11/11 received on 4/12).
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A
Rating: 4 out of 5
RAS Perfect
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A
Rating: 4 out of 5
excellent products and customer service
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A
Rating: 4 out of 5
COMMENTS/ Fragile apron fabric, fabric belt too short and not sturdy.
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A
Rating: 3 out of 5
the seed remover I ordered was marked "in stock".
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Response from tompress.com
so deliverable within 48 hours; I was quickly disillusioned
A
Rating: 4 out of 5
Item packed without protection and delivered by colissimo: item received broken in multiple pieces Waiting for replacement by after-sales service
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A
Rating: 4 out of 5
I was not informed that my parcel had arrived, so it was 4 days late.
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A
Rating: 4 out of 5
The deliveryman didn't find us the first time and had to come back, but it didn't matter because we weren't expecting the delivery in a hurry.
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A
Rating: 3 out of 5
It's very unsatisfactory and constraining not to know the delivery date.
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A
Rating: 4 out of 5
RAS for the moment because it's a gift I'm going to give for Christmas. Only users will be able to judge the product.
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A
Rating: 4 out of 5
this equipment is absolutely not worth its very average price
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A
Rating: 4 out of 5
the parcel arrived in a deplorable state, crushed and half-opened. fortunately, the packaging was far too large, so the object was much smaller and didn't suffer in transit.
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A
Rating: 4 out of 5
Ras
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A
Rating: 4 out of 5
Always on time, calls the customer in case of out-of-stock problems, it's not bad, a little expensive on some products compared to the French competition.cordialement
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A
Rating: 4 out of 5
Good evening, I'm going to try to explain the reasons for my customer service note. When you look at this company, you see that it's trying to evolve, but it's a slow process. We're seeing the emergence of products that our elders had been using for a long time, but for some reason had suddenly disappeared from circulation.
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A
Rating: 4 out of 5
I haven't used the 6.5l tom press meat pusher by reber yet, it corresponds to my needs, the material seems to be solid, as advertised, I recommend this company without any problem, fast service and delivery on time, I will certainly come back for other orders.
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A
Rating: 3 out of 5
as with all relay point deliveries (but this is not specific to Tompress), delivery times are not respected.
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C
Rating: 4 out of 5
The item performs its duty, I chopped almost 300 kg of fruit in just over a couple of hours, the only points that are a bit critical are the speed with which the drum oxidizes and the lightness" of the materials used.
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A
Rating: 4 out of 5
speed of delivery
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A
Rating: 3 out of 5
ORDER PLACED ON 14 11 RECEIVED ON 28 11WITHOUT HAVING BEEN NOTIFIED BEFOREHAND BY THE CARRIER I WOULD LIKE A COMMERCIAL GESTUREPACKAGE NOT PALLETIZED CRUSHED DESPITE THIS VERY GOOD MATERIAL SATISFIED
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Response from tompress.com
Hello, your order was dispatched on Friday 24th due to the restocking of the unavailable item. Damage must be reported at the time of delivery. To help you with this, your shipping confirmation sent by e-mail gives you all the information you need. If you have any other requests or comments, please do not hesitate to contact us. Best regards.
A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Very nice device, but a little odd to use as it cannot be disassembled and is therefore impractical to connect to accessories.
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A
Rating: 4 out of 5
NOT YET IN USE
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A
Rating: 3 out of 5
the product purchased is of more than average quality the 4 feet of the defrosting board have come unstuck is this another chinese product? i'm very disappointed
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Rating: 3 out of 5
I am satisfied with my purchases, a real regret the time between the order and its receipt, surprising for an internet order.... shame. An order placed the same day on a foreign site (Germany) was received a week earlier PS: I did not deal with customer service.....
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C
Rating: 4 out of 5
satisfactory service
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A
Rating: 4 out of 5
The grille wasn't the right size, it didn't fit into its housing, so I had to recut it.
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Rating: 4 out of 5
not the same casing as last time, only ends and not the same quality and persser
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Response from tompress.com
Hello, is this the right product? Would you still have the packaging to send us a photo? Best regards.
A
Rating: 4 out of 5
Fast, impeccable delivery.
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A
Rating: 4 out of 5
very satisfied with everything, nothing to complain about
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