The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Not really satisfied with the GLS delivery service, a bit disappointed not to have received any answer from Tom Press when I reported it. On the other hand, I can't fault the quality of the products.
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Response from tompress.com
Hello, We have received your email, the sales manager took care of your request and replied on 21/11/2017. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I would have liked a more precise recipe for measuring out the flour.
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Compratore Verificato
Rating: 4 out of 5
The order took a little longer than expected to arrive but when I called to find out if there were any problems with the shipment , they were very helpful and absolutely nice. The merchandise was as I wanted it and overall I am very satisfied
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Acheteur Vérifié
Rating: 3 out of 5
1st test conclusive, wait for the continuation.
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Acheteur Vérifié
Rating: 4 out of 5
Perfect
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Acheteur Vérifié
Rating: 3 out of 5
The product ordered arrived damaged. The delivery was made by colissimo. You are not responsible for the handling of the delivery, however I noticed (cf. my e-mail) that the product was not well protected. The product was returned and I hope that the new delivery will be satisfactory. With my best regards Gérard Massol
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Response from tompress.com
Hello, Indeed, we have received your feedback, a new shipment was made on 21/11/2017, do not hesitate to report any anomaly. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Efficient
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Acheteur Vérifié
Rating: 4 out of 5
Late delivery
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Acheteur Vérifié
Rating: 4 out of 5
Compliant product, supposed delivery time of 48 hours, arrived after a week...
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Acheteur Vérifié
Rating: 4 out of 5
Thank you for the gift. Sincerely
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Acheteur Vérifié
Rating: 4 out of 5
materials and product very good value for money
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Acheteur Vérifié
Rating: 3 out of 5
Almost 2 weeks for delivery Barrel damaged at the bung: wood embedded all around the orifice. Impossible to see on delivery unless you completely remove the protective layers of plastic film ... Not serious for use, but worth noting.
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Acheteur Vérifié
Rating: 4 out of 5
Very good product and well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
small problem of delivery I do not know from whom that comes nothing serious I was especially afraid for the products I have never been disappointed the person whom I had on the telephone really very very pleasant kind competente finally well
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Acheteur Vérifié
Rating: 4 out of 5
satisfactory site overall. product descriptions in line with the actual goods received.
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Acheteur Vérifié
Rating: 4 out of 5
Good delivery except that the press was sticking out of the cardboard box at the 4 legs, not a problem but it could quickly damage a parcel. As for the press, it's a great product except for the jack, which for me is not at all the one that should go on this product, the piston stroke is ridiculous, not at all adapted to the size of the press, so I had to change it.
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Acheteur Vérifié
Rating: 4 out of 5
I already love the fireplace apple baker. Thank you for this wonderful product. The stackable drying rack I regret a little. I hadn't thought that the rack would be made of plastic. This earth has a real problem with all plastic and here it's not necessary. I thought it was metal.
The calendar is really not pretty. Too bad about the paper.
I wish you good luck.
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Acheteur Vérifié
Rating: 4 out of 5
The delivery problem is not your fault but that of the Belgian post office, which took 6 days from receipt of the parcel to delivery.
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Compratore Verificato
Rating: 4 out of 5
The product purchased matches the requirements; however, the packaging was ruined, crushed and punctured in several places, and one leg of the product has a stamp due to the poor packaging. Delivery delayed by 24 h.
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Acheteur Vérifié
Rating: 4 out of 5
Great service, quality goods, but the price is still quite high.
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Acheteur Vérifié
Rating: 3 out of 5
the customer is not informed of the day of delivery. in this age of all-out communication, it's a shame.
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Acheteur Vérifié
Rating: 4 out of 5
Received on time, goods well packed, works very well, but unfortunately on the third use, the lid cracked; on Monday, I'll phone you to see what can be done. Otherwise, I regret the lack of explanation about food sterilization.
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Acheteur Vérifié
Rating: 4 out of 5
problem with tompress 2017 catalog received cut at 4 ends and catalog heading "home-made since 1921" instead of "french hunter" requested"
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Response from tompress.com
Hello, I'm sorry to hear that our catalog has arrived in such poor condition. If you wish, a new copy can be sent to you. However, if you would like to subscribe to Le Chasseur Français, you can do so directly on their website: https://www.lechasseurfrancais.com/ Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery on time, goods as requested, site to recommend.
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Acheteur Vérifié
Rating: 4 out of 5
You delivered the parcel within the correct time limit but the Belgian post office took 6 days to forward the parcel (from 09 to 15/11). It's not your responsibility but it's a shame. Maybe use another carrier?
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Acheteur Vérifié
Rating: 4 out of 5
Well received and fast. Nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
Hassle-free delivery by our letter carrier (chronopost) on the advertised date. One problem with the digital probe thermometer: it doesn't work. I'll see how to return it for exchange.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery a little slow. Product correct.
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
the machine is very tight you can't adjust it, i bought it for my daughter for her fimo dough, she's very disappointed, i don't recommend it even for making noodles because you can't adjust the thickness and it shreds the dough. the mercato is really better, i've had it for years and it's used very often, it's better to get this one.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery too late
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Acheteur Vérifié
Rating: 4 out of 5
The parcel arrived quickly, as soon as we have tried the chopper we will let you know what we think.
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Acheteur Vérifié
Rating: 4 out of 5
practical product
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Acheteur Vérifié
Rating: 4 out of 5
Good quality product. Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
fast delivery compliant product:to be confirmed when baking
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Acheteur Vérifié
Rating: 4 out of 5
Overall, I'm satisfied with the product and its operation. It should be pointed out that the information on capacity is inaccurate, as it is impossible to fit 14 1-liter jars. That said, I would recommend it for its ease of use.
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Acheteur Vérifié
Rating: 3 out of 5
I ordered 37.5 of merchandise and you charged me 90& without explanation. I'm still waiting for the details of the fracture, and I had to pay 20 frs for VAT on delivery, which corresponds to 200 frs of merchandise.
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Response from tompress.com
Hello, The debit corresponds to the amount of your invoice, i.e. 75 euros. I will send you a ticket by e-mail. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I was a little disappointed that the baking sheet I bought cannot be used in an oven above 220 degrees. I would have liked this to have been specified on the product presentation on the site.
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Verifizierter Käufer
Rating: 4 out of 5
Does not grind as described
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Acheteur Vérifié
Rating: 4 out of 5
the pot has a lack of enamel on the lid and one spot inside; I hope it won't start rusting from these spots
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Response from tompress.com
Hello, Please send us a photo by e-mail to [email protected], our after-sales service will look at it and see what needs to be done. Best regards.
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