The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
If I put a star for delivery, it's because my order was shipped a week after I ordered on the internet I had to call to find out and I was told that the person had not done his job to the end So I hesitate to order again....
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Response from tompress.com
Hello, We apologize for the inconvenience. It has been corrected. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Good evening We are very disappointed. We had ordered a sterilizer for 14 one-liter buckets and were only able to put seven upright and three lying down. Perhaps we don't know how to store them or we didn't receive the sterilizer we wanted.
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Response from tompress.com
Hello, depending on the brand of your jars you will not use the same quantities. 14 of 1 liter (WECK) or 7 of 1 liter (le parfait). Best regards.
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Acheteur vérifié
Rating: 4 out of 5
Nice shipment as ordered. No clear instructions on item. Shame The 2017 catalog added to the shipment is a much appreciated plus. thank you
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Acheteur Vérifié
Rating: 4 out of 5
I am satisfied with the order only the carrier took a little time for delivery. I had to call him to find out the status of the delivery but apart from that everything was fine. H. Mothe
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Acheteur Vérifié
Rating: 4 out of 5
qwe
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Acheteur Vérifié
Rating: 3 out of 5
the dispatch of a replacement product showed me that efforts were being made to satisfy the customer. Unfortunately, this product is not of high quality and should be removed from your catalog. Thank you for sending this
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Acheteur vérifié
Rating: 3 out of 5
According to the website, the appliance I ordered is equipped with a Piezo ignition system. The one I received does not have one.
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Response from tompress.com
Hello, did you receive our e-mail? We were waiting for your confirmation. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Very good merchandise, except for the little jars of marinade which were poorly packaged and emptied under the weight of the package of garlic.
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Verifizierter Käufer
Rating: 4 out of 5
Purchase transaction acceptable.
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Acheteur Vérifié
Rating: 4 out of 5
Proforma invoice left pending for several months (product no longer available if I understood correctly), then when available again, the price had increased, no commercial gesture. Disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
very nice 6-sided polished plate installed on kitchen worktop shame not to make a larger size like 60cm x 90cm for example....very good
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Acheteur Vérifié
Rating: 4 out of 5
Very good service very satisfied with the products excellent quality
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Acheteur Vérifié
Rating: 4 out of 5
Très contant Thank you
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Acheteur Vérifié
Rating: 3 out of 5
Package thrown over the fence to the wrong address. No signature.
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Response from tompress.com
Hello, we have received a complaint about the processing of your parcel. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
deliveries by post are not desirable...too many problems if the customer is absent...
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Response from tompress.com
Hello, you can also opt for a relay point. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Delighted with the material, but not with the delivery service. Parcel Tracking says that the goods arrived on site on Friday at 3:30 am, nothing on Friday, nor on Saturday, no sms, no way to contact them. So what's the point of tracking? It's a pity because it will make me hesitate to order.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery a little long (compared to another competitor site with whom I received my order in 6 days). (Even more than 10000 Km away). Otherwise, goods well received in good condition except for the packaging which was a little "light" and was a little "crumpled and dented", the tape not well held.
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Acheteur Vérifié
Rating: 4 out of 5
as usual your site intenet is very, very shabby you're the worst site I use every time it's a pain, every time I write to you and every time you change nothing
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Acheteur Vérifié
Rating: 4 out of 5
This is our 3rd garlic mill, and despite its more solid appearance, the screw thread is still made of plastic.
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Response from tompress.com
which wears out after a few months and makes it obsolete".
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
the material is of good quality but as described in previous reviews the fixing system needs to be reviewed....(no stability)
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
Very good product, fast delivery but it's a shame that the product was damaged in transit because the packaging was not top quality.
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Acheteur Vérifié
Rating: 4 out of 5
The parcel arrived on time, well packaged, and after stripping the stainless steel sheets, assembly went smoothly. You'll need to be a handyman, as the plan is pretty basic. You need a 10 mm open-end wrench.
The sheet metal is of good quality, and the laser cuts precise (and sharp). The smoker looks great once assembled, BRAVO. There's a lack of instructions on how to use the beast.
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Response from tompress.com
Hello, for the use, we propose a book Smoking & Fumaisons".
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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compratore verificato
Rating: 3 out of 5
I haven't tried them yet give time no huh?
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 3 out of 5
Delivery in 5 working days, not 48 hours as advertised
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Response from tompress.com
Delivery by carrier requires your control and signature. Depending on availability, it may actually take longer.
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Acheteur Vérifié
Rating: 4 out of 5
satisfied, with one downside: no explanations, no instructions on how to use the brine casings. We'll have to search for them on the internet... Too bad...
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Response from tompress.com
Hello, you have the product advice sheet. You'll find it at the following link: https://www.tompress.com/A-10002777-comment-preparer-les-boyaux-pour-la-saucisse.aspx Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The notches for opening bottles are missing, but that's not a must. For jars and jars it's perfect.
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 4 out of 5
problem with the carrier
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Response from tompress.com
Hello, Please don't hesitate to let us know about the problem so that we can take action. You can inform us of the progress of your delivery at [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I find the product average, the knife tends to rust even when dried well, and I wonder if the plastic washer will last long enough...
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Response from tompress.com
After drying, remember to grease it to prevent it from rusting. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
Good delivery in a perfect timeframe.
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Acheteur Vérifié
Rating: 4 out of 5
Hello Very good, high-quality equipment. Thanks to Tompress for the well-designed website and for answering my questions by phone. It's a shame that the carrier doesn't understand that there are no inhabitants in a winery. When a precise time has been agreed (morning or afternoon), it must be respected. After several calls, delivery was made.
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Acheteur Vérifié
Rating: 4 out of 5
No problem, except for the slightly long delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
Good-quality weighing equipment, carrying case essential
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Acheteur Vérifié
Rating: 4 out of 5
The delivery was made in good conditions and the equipment arrived in perfect condition.
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Acheteur Vérifié
Rating: 3 out of 5
Ordered Friday around 08.00, paid by Chronopost, supposed to be delivered Saturday. In principle, except that Chronopost only delivered on Monday. As I'm not retired, I lost 8kg in preparation, which is a shame.
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Response from tompress.com
Hello, the parcel was indeed delivered late, I'm opening a complaint immediately. The case is being followed up by our after-sales service under number 19146. Best regards.
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