The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Hello, for the delivery service no contact with the customer, we had no information concerning the delivery. The delivery man left the goods with the neighbors. On the other hand, when I sent an e-mail to your company's customer service, your staff is not very friendly and they need to make some effort to listen to your customers. cordially M Leblond
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Response from tompress.com
Hello, thank you for your order. As usual, we have acknowledged receipt of your order and its shipment by e-mail, which you should find in your inbox. Please do not hesitate to create an account on our site, so that you can follow the progress of your orders, invoices, etc.
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Acheteur Vérifié
Rating: 4 out of 5
the order and the merchandise are as I expected, but the packaging is not very convincing. the beer preparation boxes are very dented.
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Response from tompress.com
Don't hesitate to give us details of your delivery. You can reach us on 05 63 71 44 99 or [email protected].
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Acheteur Vérifié
Rating: 4 out of 5
Order received promptly and on time
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Acheteur Vérifié
Rating: 4 out of 5
give it a try and we'll see
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Compratore Verificato
Rating: 4 out of 5
Delivery time ok I could not use the smaller gear because it does not fit perfectly with the other one (too much play)
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Response from tompress.com
Good morning Mr. Ferrara. If you need a part replaced please check the Terms and Conditions on the website. We are available for any clarification.
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Acheteur Vérifié
Rating: 4 out of 5
It's a shame that a few items were broken and couldn't be detected right away.
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Response from tompress.com
Please contact us to let us know: 05 63 71 44 99 or [email protected]
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Acheteur Vérifié
Rating: 4 out of 5
Satisfactory delivery
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Acheteur Vérifié
Rating: 4 out of 5
it corresponds to what I was looking for very good power I will recommend it around me
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Acheteur Vérifié
Rating: 4 out of 5
I'm satisfied with this appliance, but I'd like to make a suggestion: a system for blocking the drain cock when you want to empty the water would be very useful. I've found the solution, I block the lever with a cork. The book that was recommended to me by email is very useful. Thank you
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A
Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, well packaged product
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Acheteur Vérifié
Rating: 3 out of 5
Impossibility of obtaining a reliable delivery time (+ or - 1 week) in the event of stock shortage.
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Acheteur Vérifié
Rating: 3 out of 5
product was bent on delivery
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Response from tompress.com
Please do not hesitate to contact our customer service department on 05 63 71 44 99 or [email protected].
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Acheteur Vérifié
Rating: 4 out of 5
Good products Reliable
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Acheteur Vérifié
Rating: 4 out of 5
Products excellent on price / performance. Manuals very basic and poor quality Home delivery does not work well. Packaging not suitable for contents SAV good
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Acheteur Vérifié
Rating: 4 out of 5
always satisfied
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Acheteur Vérifié
Rating: 3 out of 5
I bought a Reber dehydrator for fruit and vegetables in stainless steel. This appliance really lacks power. 2 full days of drying for tomatoes, the same time as in the sun on my terrace.
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Acheteur Vérifié
Rating: 4 out of 5
I ordered products on the internet, very quick delivery. Very reliable telephone service. Efficient carrier. I recommend Tom Press.
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Acheteur Vérifié
Rating: 4 out of 5
Yes, satisfied, but it's a pity that the search engine didn't immediately find the book I was looking for - postage costs X2
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A
Acheteur Vérifié
Rating: 4 out of 5
First shipment broken parcel...
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A
Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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A
Acheteur Vérifié
Rating: 4 out of 5
Very good service, delivery within a few days and impeccable products.
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A
Acheteur Vérifié
Rating: 3 out of 5
too long delivery times
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Acheteur Vérifié
Rating: 4 out of 5
very pleased to have a very large catalog with lots of useful things in it. Would recommend.
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A
Acheteur Vérifié
Rating: 4 out of 5
Serious company, good customer service.
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A
Acheteur Vérifié
Rating: 4 out of 5
The shortage of stock after the order, even though preceded by a confirmation of availability, is very detrimental to this assessment. This equipment has been shipped to Cameroon, where it is in good working order.
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Acheteur Vérifié
Rating: 4 out of 5
twisted bottle holder
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Acheteur Vérifié
Rating: 3 out of 5
The machine did not give us satisfaction when used with small fruits (blackberries )the seeds clogged the filter and it had to be dismantled to be washed during pressing...
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Acheteur Vérifié
Rating: 4 out of 5
delivery on time good quality product
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Acheteur Vérifié
Rating: 4 out of 5
Delivery, books ok. Adapter for bubbler too large: sent back by recorded delivery and the delivery problem came from the post office but still arrived after a complaint on the post office website. Ordered tourie with light beige basket, p 77, received one with black basket whereas on photo it is light beige without specifying random color as on page 68. Just a big problem with the basket color.
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Acheteur Vérifié
Rating: 4 out of 5
I bought a device to remove the washer from the jars at the tompress head office store and it broke the first time I used it.
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Response from tompress.com
Please contact us to change the jar opener.
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Acheteur Vérifié
Rating: 4 out of 5
no paypal as payment method
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Response from tompress.com
We offer a variety of secure payment methods. PayPal has a policy that is incompatible with our vision of commerce, and it's also very expensive. We don't want to burden our customers with this risk and additional cost.
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Acheteur Vérifié
Rating: 4 out of 5
very satisfied the telephone contact was of good quality and good advice
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Acheteur Vérifié
Rating: 4 out of 5
I am very satisfied with my order
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery. Product purchased corresponds well to our expectations.
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Acheteur Vérifié
Rating: 3 out of 5
I am satisfied with the purchase that was made in January. However, I asked you to delete my bank details from your files and to confirm this by e-mail. And I still haven't received your confirmation e-mail. It's not serious at all.
As a result, my bank has blocked all payments to you.
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Response from tompress.com
By default, we do not store any payment information. In the case of credit card payments, we don't even hold them on our premises, and they only pass through the payment platform. For bank transfers, only the bank has our customers' bank details. Sorry for not confirming this, it's our default policy.
A
Acheteur Vérifié
Rating: 3 out of 5
The product was delivered in a damaged cardboard packaging, one element (thermometer) had a broken glass, but I didn't notice it right away (and therefore, I didn't contact the after-sales service). Moreover, as the product was delivered disassembled, some parts were force-fitted together and it was quite difficult for me to disassemble them without scratching them (lacquered sheet metal elements from a Barbecook smoker"").
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Response from tompress.com
Never hesitate to contact us, even after the fact. An immediate report is preferable, but there's always something we can do.
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Acheteur Vérifié
Rating: 4 out of 5
Yes, on the whole (except for one vertical firebox which warped when first used), I've come to an arrangement with customer service. Apparently, in view of the new catalog, no changes have been made: a pity, as the others will suffer the same deformations for lack of an expansion joint at the rear.
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Response from tompress.com
We've improved them with a reinforcing fold of sheet metal. No more problems found in our tests and with our customers.
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Acheteur Vérifié
Rating: 4 out of 5
yes
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Acheteur Vérifié
Rating: 3 out of 5
goods ordered on the advice of a person over the phone commissioning not possible (for filtering wine)
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Response from tompress.com
Don't hesitate to contact us again for set-up.
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Acheteur Vérifié
Rating: 4 out of 5
Clarification of container sizes would be appreciated e.g. whether the measurement is taken on the bottom or the top of the container....
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