Reviews tompress.com

Extremely long delivery time and no reply to my e-mail concerning the delivery time.

The box arrived soaking wet. It was impossible to carry it because it was so wet. Fortunately, I had ordered glass jars. The deliveryman was sorry, efficient, took the initiative and contacted me to make an appointment.

Unfortunately, the packaging of the goods is not very efficient. Some jars arrived broken inside the plastic packaging (five in all), polluting all the other jars. I had to spend a lot of time cleaning them to avoid contaminating the product with broken glass.

Make sure you arrive well in advance. My last 2 orders were delayed due to delivery failures.

The delivery is made during my working hours, so the driver shows up in my absence during a narrow time slot, whereas a signature is required for receipt, even if I leave my garage open. So I was forced to ask the neighbor to collect the parcel for me. And of course, the warehouse where I could pick up the parcel is closed on Saturdays.

Hello, I've never had a problem with Tom Press, but the delivery relay took a long time for goods that I would have liked to use to make my apple juice... shame.

Unusable, it should be specified in the product ads that the sawdust is too large for cold smoking in a coil... Too bad, lack of precision.

Following a supply shortage, I have been without any contact from you for more than 3 weeks (current supplies on the net appear to be insufficient). Following my phone call, your after-sales service made me change my order to stay over 120 (free delivery) instead of 115 if I removed the missing item. That's not very business-like of you.

Order a pizza peel Diameter 30 and I receive D 25....... what do I do now?

Delivery arrived much later than indicated in the store (4 weeks). E-mails to customer service were not answered. And it was not possible to call at all. I will no longer order from this company.

Very good in principle, but completely unusable because of the fastener, which doesn't fasten anything at all. I'm returning the machine.

Appliance not properly adjusted from the outset gas flow not appropriate despite several attempts

Order partially non-compliant. SAV file opened and since then radio silence". Disappointment ......."

Order arrived much later than expected, press click works moderately well. It's a shame...

Ordered cloche mise sous vide bocaux, quickly received, does not work because gasket damaged. Sav contacted, photo sent as requested, a week later, nothing, for a seal costing 2 or 3 euros.

Lousy casings full of grease and holes very disappointed threw away half of them

Too much delay between order and delivery

Waiting for a refund for the product sent back on September 20th by colissimo ( product does not correspond to our expectations )

Used to remove skin and seeds from grapes the grate swelled slightly and now I have to buy another grate.

The parcel was lost in the wilderness and you have to wait 10 days to make a claim at the post office unacceptable

Had to wait 1 1/2 years for delivery

Merchandise unworthy of being sold, impossible to turn the crank, unpleasant customer service person.

Ordered on 30 08 collected on 11 09 and broken but delivery planned on 3 09 then on 6 09 then on 10 09 and collected on 11 09 after many complaints and assurance of being delivered on the planned dates and this without any warning of non-delivery. in addition on opening the jar broke because in a box too large without any paper or bubble wrap to prevent its tossing in the box. pitiful.

The little glass jars are all placed against each other, with no protection, so two jars are broken The scotch tape printed with the warnings must cost less than making a proper parcel. It's not the all-around paper that prevents breakage. And yes, it must be easier to make the carrier pay.

Very long delivery time. a reminder had to be sent to your services and no reply to my emails.

Waiting 3 months for a small order is a bit much considering that said order is still not complete and that I have to wait another two months before getting the two missing parts - The reply to the e-mail, one time out of three if all goes well.

The deliveryman didn't even ring the doorbell - twice - and we had to collect the parcel from the post office. Lousy. Product good but not optimal - not really flat.

This device didn't last long when the almonds broke. The lever arm broke at the thread and I had to extract the threaded part and then thread the remaining rod to make it work again. I think this equipment is a bit weak for hard, compact shells like fresh almonds. I haven't yet tested it on walnuts.

We received the parcel on Monday at around 4 p.m. Fortunately we were at home, but we had not received any information about the time of delivery. The delivery man did not want to put the barrel where it was supposed to be. The object is heavy and we can't move it ourselves; we'll have to call in a neighbor or a handler.

Late delivery and delivery to another relay point

Unfortunately the product was not protected and was therefore chipped.

I still haven't received my order even though it was picked up on August 7th. Colissimo is not doing its job. New comment: Order received compliant.

Tompress very good. Geodis delivery man not good: on the first delivery the delivery man couldn't find the house: the address doesn't exist," he said.

Delivery takes longer than announced by mail and sms

Unprofessional attitude, wrong price on catalog not assumed, no product in stock, lead time not specified when ordering, items indicated as being in stock when they are not. a pity to see such ways of conceiving commerce.

Hello, the package and packaging does not support the transport to review because upon receipt package stale.

Received numerous emails confirming the order, the departure of the order and information about delivery on saturday between 9h and 11h45. I waited: nothing. the letter carrier delivered on Monday, specifying that the parcel had arrived that very morning. so I'm not satisfied with the delivery. in this case, there's no point in specifying Saturday delivery if you know that the parcel can't be delivered that day. I'm still satisfied with the product.

Poorly packed and ill-fitting package. Quick delivery time Nice product but I can't. use it (ravioli roll). Use it (ravioli roll). Maybe my fault. Didn't have to use customer service.

Very disappointed, no instructions for use to make jam for example. I phoned your service, the only answer was: look on the web, thank you.

Not many details on the presentation of the article on the site. I wanted a grill with larger bars.