Reviews tompress.com

Too much delay between order and delivery

Waiting for a refund for the product sent back on September 20th by colissimo ( product does not correspond to our expectations )

Used to remove skin and seeds from grapes the grate swelled slightly and now I have to buy another grate.

The parcel was lost in the wilderness and you have to wait 10 days to make a claim at the post office unacceptable

Had to wait 1 1/2 years for delivery

Merchandise unworthy of being sold, impossible to turn the crank, unpleasant customer service person.

Ordered on 30 08 collected on 11 09 and broken but delivery planned on 3 09 then on 6 09 then on 10 09 and collected on 11 09 after many complaints and assurance of being delivered on the planned dates and this without any warning of non-delivery. in addition on opening the jar broke because in a box too large without any paper or bubble wrap to prevent its tossing in the box. pitiful.

The little glass jars are all placed against each other, with no protection, so two jars are broken The scotch tape printed with the warnings must cost less than making a proper parcel. It's not the all-around paper that prevents breakage. And yes, it must be easier to make the carrier pay.

Very long delivery time. a reminder had to be sent to your services and no reply to my emails.

Waiting 3 months for a small order is a bit much considering that said order is still not complete and that I have to wait another two months before getting the two missing parts - The reply to the e-mail, one time out of three if all goes well.

The deliveryman didn't even ring the doorbell - twice - and we had to collect the parcel from the post office. Lousy. Product good but not optimal - not really flat.

This device didn't last long when the almonds broke. The lever arm broke at the thread and I had to extract the threaded part and then thread the remaining rod to make it work again. I think this equipment is a bit weak for hard, compact shells like fresh almonds. I haven't yet tested it on walnuts.

We received the parcel on Monday at around 4 p.m. Fortunately we were at home, but we had not received any information about the time of delivery. The delivery man did not want to put the barrel where it was supposed to be. The object is heavy and we can't move it ourselves; we'll have to call in a neighbor or a handler.

Late delivery and delivery to another relay point

Unfortunately the product was not protected and was therefore chipped.

I still haven't received my order even though it was picked up on August 7th. Colissimo is not doing its job. New comment: Order received compliant.

Tompress very good. Geodis delivery man not good: on the first delivery the delivery man couldn't find the house: the address doesn't exist," he said.

Delivery takes longer than announced by mail and sms

Unprofessional attitude, wrong price on catalog not assumed, no product in stock, lead time not specified when ordering, items indicated as being in stock when they are not. a pity to see such ways of conceiving commerce.

Hello, the package and packaging does not support the transport to review because upon receipt package stale.

Received numerous emails confirming the order, the departure of the order and information about delivery on saturday between 9h and 11h45. I waited: nothing. the letter carrier delivered on Monday, specifying that the parcel had arrived that very morning. so I'm not satisfied with the delivery. in this case, there's no point in specifying Saturday delivery if you know that the parcel can't be delivered that day. I'm still satisfied with the product.

Poorly packed and ill-fitting package. Quick delivery time Nice product but I can't. use it (ravioli roll). Use it (ravioli roll). Maybe my fault. Didn't have to use customer service.

Very disappointed, no instructions for use to make jam for example. I phoned your service, the only answer was: look on the web, thank you.

Not many details on the presentation of the article on the site. I wanted a grill with larger bars.

Pay more to have your order within 24 hours and receive it a week later...

Large cardboard box in good condition with no signs of damage, but the small inner cardboard box containing the dish was dented on one side. No apparent cracks on the dish. I hope the dish has not suffered any damage invisible to the naked eye. I'll contact you again if there are any problems with use.

Over-packaging...

The product supplied is far from the quality expected. for this coffee, it is far behind a hypermarket product (for example, a carte noire n° 9). So no interest."

Cardboard box in very poor condition, patched up with tape in all directions. No assembly or operating instructions. Very, very average quality.

No sooner had I ordered my item (March 10, 2019) than I was told it was out of stock (March 11, 2019). A delay of 6 to 8 weeks (May 6, 2019) was announced if I maintained my order; I maintained it and was delivered, 16 weeks after the order (July 3, 2019), certainly because I made a reminder. There's no need to be in a hurry.

Hello, Your service is aware of my problem with the chronopost delivery, for which I asked for a refund, and I'm still waiting for a reply from you. As for everything else, I have nothing to complain about. Best regards Mr ARROYO

Bad experience with this product, usually I'm not disappointed with tompress I'm waiting for my refund

Hello, For your information I went today to pick up my parcels at La Poste in Douvaine (it took me 2h00 of round trip time) moreover the counters are open from 9h15 to 10h15 and from 14h00 to 16h00. I arrived at 11.15am, so you can imagine what I found. Fortunately the employees agreed to serve me There was only one package this order if n° 408555 dated 13/06/2019 d

The service is fast I'm happy

Item was not dispatched, after a month I had to chase it up, I was then told the item was not available, and I would need to send more money for a similar item, I was then told a customer had cancelled an order and they could now send me the item I originally ordered

Item looks fine, but the iron rod used for pitting has been deformed since 1st use.

Special large-grain axle sucks beet seeds won't go through the holes

Hello As always the quality of the goods is great; it's a pity that the delivery time was so long for this pressoire and that you didn't take the initiative to call me back once to keep me informed. It's a good thing that bud macerates last a long time, otherwise my entire production would be ruined by this delay. Kind regards

Does the job but the handle fell off the unit the first time it was lifted and the door catches are rather cheap. It took a week to arrive so statements about 48 hour delivery probably only apply to destinations in France.

I would recommend the company as serious but not the product.