Reviews tompress.com

User manual too brief! Lacks a detailed explanation diagram of the product

The received package was empty because the packaging was not sufficiently reinforced and the product was stolen.

1 bag for 4 was pierced

A bit confusing to place an order especially regarding the payment

The cardboard was slightly ripped and the plate is all twisted and it gets worse when you put it on the fire

Hello, the product is perfect, delivery delay of one day despite express delivery, useless product.

1 tooth damaged on pinion during reception but which will not have an impact during operation. But as a principle....

Ordered 2 months ago! Too long after the order before the acceptance of the order

The product is not effective

A bit long to process at Tompress, in online customer relations regarding the validation of the transfer (why propose it without attaching the instant transfer form ???)...but well the product arrived at the right place. I would have expected a more substantial packaging considering it is a plastic container, there was only a thin layer of transparent film.

Compliant

Excessively long delays that led to order cancellation and the establishment of a credit note in progress

Unclear information about delivery methods. Delivery time not in accordance with what was announced on the site, even though the ordered products were not indicated as missing. Very average carrier. Even claimed that the street leading to my home was impassable on 09/03/2026???

The mixer is a bit too heavy for me, I did not anticipate this.

I did not receive the expected quantity and very late

Very good product but postal delivery very late

I only received one of the faucets I ordered, the other is not available but I have not been refunded for the difference

Great service thank you very much. Salvator

Very serious fast delivery

Order placed on November 25, 2025 received on February 20, 2026 !!!

Product meets expectations. Not yet used. Product ordered in August 25, delivered in February 26. No information from Tom Press regarding the reasons for the delivery delay. A bit disappointed with Tom Press's customer service.

Everything went well I received my item however I paid for the item twice when I only wanted one

I realized that my frying pan could not be used on induction after seeing the label there was an indication error on your site. I am waiting to be contacted again to see what to do next

Ordered items very well. As for the delivery, I had to wait until I contacted your company a month later to find out that an item was out of stock. Regarding the delivery, it was the carrier who informed us, the company did not send us any information.

I make at least one comment per year without receiving any discount vouchers in my last disappointed package

Person on the phone just kind

Delivery was well done but with three months delay

The ordered product was on sale, I understood why, it was defective and it was not mentioned!!! This is recurrent among French merchants or e-merchants and then they wonder why we buy directly from Chinese sites. Fortunately, I am very handy, I was able to repair the product but a person who is not handy would have lost their money. I would have still bought the product if the merchant had indicated that the product was defective but I would have done so knowingly and I would have given 5 stars. But here, the commercial method is unbearable to me.

Packing a clay dish with a cast iron pot in the same package was a mistake. Result broken dish and delivery person who shifts the blame

I received two orders from Tompress since the beginning of December, the material meets expectations... however, the delivery leaves something to be desired for the first one in December, a day and time were set... no one showed up, the delivery was made a few days later. For the second delivery in January, an appointment was made, we were at home, the message saying we were absent arrived, the delivery person did come (photo as proof) but he returned the next day.

2 items are missing from the order and no news from customer service.

The item corresponds well to what I expected but is too expensive

I did not receive my entire order and after contacting for the next steps, I have been waiting for a response since 02/02.

Invoice sent to the delivery address while not registered at that address

The package was ripped open and patched up by the postal services. After verification, the package was complete. Packaging too weak for the weight of the package.

Good company.

Hello, I am annoyed because the merchandise has arrived but I have a problem with it. I have asked questions to the return service and I am waiting for a response. So I cannot give a review today!

No worries about the product. Small joke However, the box (small size) was open, no tape on the opening. The product could have fallen.

I received a damaged product, how can I change it. Thank you in advance

Impossible to find on the site how the diameter of jam jar lids is defined. As a result, I opted for the classic way of measuring and bought lids that are too small... But apart from that, the prices and quantities are reasonable and the shipping is super fast.