/10
★★★★★
based on 17751 published reviews
★★★★★
based on 17751 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
The package received is not what was ordered
Frederic S.
purchased on 14/12/2024
Translated review
Answer from
tompress.com
Hello,
Please contact our service department.
[email protected]
And with apologies for the inconvenience.
Please contact our service department.
[email protected]
And with apologies for the inconvenience.
3/5
★★★☆☆
Extra-long delivery
Tiphaine C.
purchased on 12/12/2024
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2/5
★★☆☆☆
An item was available 15 days after my order. I thought I would receive a 1st parcel 3 days later and a second 3 weeks later. But no, I had to wait. What's more, the waiting item turned out to have no delay and no message. I called them.
Patrice F.
purchased on 01/12/2024
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3/5
★★★☆☆
I have mixed feelings about the material. The coating seems to come off after just one use, and black streaks are present in the chopper body when unpacked. The retaining screws loosen during use. I'm afraid this item won't last long. In addition, the system for holding the chopper to a table is poorly designed, as it only allows the chopper to be attached to the edge of the table. On an old chopper, this right-of-way was much greater.
Véronique V.
purchased on 10/12/2024
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3/5
★★★☆☆
I'm usually very satisfied with the sawdust I use for smoking, but I took a 15kg bag. The granulometry is too large and consequently burns very poorly.
Philippe G.
purchased on 10/12/2024
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2/5
★★☆☆☆
Disappointed because I had ordered a crank and the tightening screw and I did not receive the tightening screw. Order preparation not up to scratch
Agnès R.
purchased on 05/12/2024
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Answer from
tompress.com
Hello,
Please contact our sales department on 05 63 71 44 99.
Best regards.
Please contact our sales department on 05 63 71 44 99.
Best regards.
2/5
★★☆☆☆
Package not delivered to date, an inquiry is underway with Chronopost. Please note that my problem is with the delivery and not with tompress.
Stéphanie G.
purchased on 04/12/2024
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2/5
★★☆☆☆
The products lived up to my expectations but the container was too large for the items, which were not wedged in place, so everything moved around and the salmon plates were damaged ....
Frédéric M.
purchased on 02/12/2024
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2/5
★★☆☆☆
The sweater was badly folded In the box No bag around the sweater
Martine R.
purchased on 04/12/2024
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3/5
★★★☆☆
Parcel received with a broken jam jar: packaging not strong enough.
Martine R.
purchased on 25/11/2024
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3/5
★★★☆☆
Pierced packaging the metal rod fell down at the shop when the deliveryman dropped off the item because the packaging was not up to scratch at all cordially yours
Pascal Q.
purchased on 24/11/2024
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2/5
★★☆☆☆
Merguez spices with holes
Lenaic H.
purchased on 07/11/2024
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3/5
★★★☆☆
I had ordered hooks for the Fish Smoker and I didn't get them. When I called I learned that there was an undetermined delay. But they offered me replacement tips, which are quite suitable, and which I received within 48 hours.
Bernard B.
purchased on 10/11/2024
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3/5
★★★☆☆
The fryer's control panel is not compliant the basket is too large it still bathes in oil
Dominique P.
purchased on 21/11/2024
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2/5
★★☆☆☆
Satisfied: product conforms, delivery ok I will recommend you in the future.
Jacques L.
purchased on 17/11/2024
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3/5
★★★☆☆
Order impossible to cancel the next day and reimbursement pending because package refused by me because the employee on the phone told me to refuse it. It's been over a week since I refused it and I'm still waiting for a refund.
Patrick J.
purchased on 17/11/2024
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3/5
★★★☆☆
On-time order and delivery. However, the removable electrical cord connecting the device (Sol Mio Ardes electric hot water bottle) to an electrical socket during the heating time is very difficult to "push" into the device and, similarly, very difficult to remove when the heating indicator lights up, indicating that the 3-minute heating time has elapsed. I haven't returned the appliance, hoping that with frequent use, it will become easier and easier to "push in" and remove the cord from the appliance.
Yvonne M.
purchased on 15/11/2024
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3/5
★★★☆☆
Bah no, I'm still waiting for my order, since it arrived broken on November 12 and I've sent it back, I'm waiting for it to be reshipped.
Yohann G.
purchased on 07/11/2024
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Answer from
tompress.com
Hello Yohann, we are very sorry for this disappointing experience. We do our best to ensure quality delivery to our customers. We will immediately contact our customer service to resolve this issue and keep you informed of the reshipment of your order. Thank you for your patience and understanding. Sincerely yours, The Tompress.com team.
3/5
★★★☆☆
Enormous delivery problems: Chronopost is apparently no longer up to scratch - shame! Product quality up to scratch.
Jean-marc H.
purchased on 02/11/2024
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Answer from
tompress.com
Thank you for your feedback, Jean-Marc. We're sorry you had delivery problems with Chronopost. We are constantly working to improve our delivery services and we take your comments into account. We are pleased that you found our products to be of high quality. We look forward to providing you with a smoother delivery experience in the future.
2/5
★★☆☆☆
This is not my parcel which was intended for me more than 24 h to receive the label of return moreover you miss material ordered I must wait for the return of the other person who received my parcel
Armand C.
purchased on 11/10/2024
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Answer from
tompress.com
Hello Armand, thank you for your feedback regarding your experience on our website tompress.com. We are sorry that you did not receive your package on time and that you received a missing material. We will take immediate action to rectify the situation and ensure prompt and complete delivery of your order. We hope this experience will not deter you from ordering from us again. We thank you for your confidence and remain at your disposal for any further questions or requests for assistance.
3/5
★★★☆☆
Two claws for holding roasting meat are missing from the package.
Jean M.
purchased on 24/10/2024
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Answer from
tompress.com
Hello Jean, thank you for your review of our Tompress.com website. We're sorry for the inconvenience concerning the claws used to hold roasting meats. We'll rectify this as soon as possible. We thank you for your 3/5 rating and hope to have fully satisfied you with the other aspects of your order. Please do not hesitate to contact us if you have any further comments. Have a nice day! The Tompress team.
3/5
★★★☆☆
Bonjour, les prix sont correct, les delais de livraison aussi, mais j'ai commandé un bouchon d'huile noir et on m'a livré un rouge.....
Bernard R.
purchased on 28/10/2024
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Answer from
tompress.com
Hello Bernard,
Thank you for your feedback on our tompress.com website. We are delighted that our prices and delivery times have satisfied you. The color of the cap does not change its effectiveness.
Best regards,
The Tompress team.
Thank you for your feedback on our tompress.com website. We are delighted that our prices and delivery times have satisfied you. The color of the cap does not change its effectiveness.
Best regards,
The Tompress team.
3/5
★★★☆☆
Damaged product although carton was intact on delivery. Otherwise, quality product and fast delivery.
Thibaut D.
purchased on 23/10/2024
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Answer from
tompress.com
Thank you for your review of our tompress.com website, dear THIBAUT. We are sorry to hear that your product arrived damaged despite being packaged in good condition. We are pleased that you appreciated the quality of the product and the speed of delivery. We will take your comment into account to improve our delivery services. We hope to see you soon on our site! Sincerely, The Tompress team.
3/5
★★★☆☆
The machining of the stainless steel juice extractor lacks precision. Condensation escapes from the "juice" tank: energy consumption and product loss. I should have bought the larger model.
Philippe A.
purchased on 07/10/2024
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3/5
★★★☆☆
In this case, no problem because the contents of the package were OK. BUT I was only able to see this after an on-the-spot delivery that took less than 30 seconds.
Hervé B.
purchased on 06/10/2024
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2/5
★★☆☆☆
I should have relied on a lot of internet reviews about the stability of the bottles in the wine racks I bought. If the bottles lean forward for storage, that's OK, but if they slide until they fall on the bottles on the floor below, that's not so good. The problem is the steel's protective plastic, which is slippery. Horizontal storage is also very good, so I removed 1.5 cm of tubing at the bottom of the rear uprights and the same at the top of the front uprights. The bottles are horizontal and nothing falls out, but I was worried about my stock. If you buy these wine racks, make sure you have a good hacksaw before assembly. Once the problem is solved, they do the job.
Jean W.
purchased on 06/10/2024
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3/5
★★★☆☆
I received my parcel, not damaged at all Nikel, except that the stuffing inside was borderline, and given the weight of the machine, the unprotected sausage funnels were broken. The next time I buy, I'll look elsewhere.
Gerald C.
purchased on 26/09/2024
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Answer from
tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If a product is broken, don't hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
TomPress
Your satisfaction is our priority, and we take your comments very seriously.
If a product is broken, don't hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
TomPress
3/5
★★★☆☆
The part ordered was not the right one, had to reorder.
Denis Gabriel L.
purchased on 25/09/2024
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Answer from
tompress.com
I'm sorry to hear that you received a part that was not what you ordered. We do our best to ensure that every order is processed correctly. I invite you to contact our customer service to find a solution to this problem. Thank you for your review and your note, we take into account all feedback from our customers to improve.
2/5
★★☆☆☆
The juice extractor hose had to be changed after only 2 uses because it was leaking (no doubt a defect in the rubber??)
Sylvie U.
purchased on 24/09/2024
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Answer from
tompress.com
Hello Sylvie, we're sorry to hear that you've experienced a problem with the juice extractor hose. We take every customer feedback very seriously and will do our utmost to rectify this situation. Please do not hesitate to contact us if we can help in any way. We remain at your disposal. Sincerely, The Tompress team.
3/5
★★★☆☆
Unlike my first experience, communication was not effective.
Laurent C.
purchased on 13/09/2024
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Answer from
tompress.com
Hello Laurent,
I'm sorry that your second experience with our tompress.com site was not as good as the first. I would like to know more about what went wrong in the communication so that we can improve our service. Please do not hesitate to contact us to discuss your experience in detail. We take into account all our customers' opinions in order to constantly improve our site. Thank you for your feedback.
We look forward to hearing from you,
TomPress
I'm sorry that your second experience with our tompress.com site was not as good as the first. I would like to know more about what went wrong in the communication so that we can improve our service. Please do not hesitate to contact us to discuss your experience in detail. We take into account all our customers' opinions in order to constantly improve our site. Thank you for your feedback.
We look forward to hearing from you,
TomPress