/10
★★★★★
based on 19033 reviews published
★★★★★
based on 19033 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I still have not received the two ordered catalogs. This bodes poorly for the possible future ....
Dominique S.
purchased on 06/07/2025
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1
/5
★☆☆☆☆
It has been more than two weeks since I placed my order, and despite several follow-ups, I still have not received my package. I am disappointed with the lack of response from customer service!
David F.
purchased on 26/06/2025
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1
/5
★☆☆☆☆
On my last order, for the paella set, the fixing screws were missing. Despite several requests, the problem has never been resolved. Another point, despite my payment, I have never received the 2025 catalog.
Vincent V.
purchased on 17/10/2024
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1
/5
★☆☆☆☆
I am not satisfied with my order and the customer service. Even less with the delivery time that you did not respect, from 4 weeks expected to 14 weeks!!! Fortunately, I was making reminders, as there was no concern from your side.
Jean-pascal C.
purchased on 21/03/2025
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1
/5
★☆☆☆☆
Hello, despite my patience and my payment at the order, I still have not received the catalog!!! Thank you for taking the necessary steps...
André A.
purchased on 10/12/2024
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1
/5
★☆☆☆☆
The package was not at the requested relay at 3 Marius Jauffret Street because the address was incomplete... And we had to pick it up 72 hours later at the St Giniez post office. By the way, the package was torn open. This is an experience we will not repeat.
Pierre M.
purchased on 25/06/2025
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1
/5
★☆☆☆☆
After receiving my package at the post office and signing immediately, I did not open my package on site. The ordered ceramic (a piece worth 100 euros) was broken in two without protection in its box. After 2 messages, still no responses. I deeply regret my order as it was for a birthday gift.
Maguy R.
purchased on 22/06/2025
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1
/5
★☆☆☆☆
The products are of quality, nothing to say on that side, but what a lack of respect. Order placed on March 27 and sent on June 19! It took 2 reminders to get news. Moreover, the requests for advice before the purchase led me to buy a useless utensil that was already present in another item. Return of the item at the customer's expense due to poor guidance. And not even a small commercial gesture. A lamentable experience that I will probably not repeat.
Vincent D.
purchased on 27/03/2025
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1
/5
★☆☆☆☆
We did not receive the correct product, I returned it as agreed, the amount has been deducted but no news.
Jean Pierre B.
purchased on 19/06/2025
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1
/5
★☆☆☆☆
Having chosen delivery by pick-up (drop-off 100 m from my home), I receive an email from Chronopost informing me that the drop-off point has changed and that it is now transferred to 25 km from my home! When I arrived at the location in front of a locker, I did not receive the codes to open my locker. Back home. After a difficult investigation, I learned that the delivery person, having no available locker, had returned my package to the store's reception WITHOUT informing me. Total: 2 round trips: 100 km instead of 100 m. I have not yet recovered from this.
Eric F.
purchased on 15/06/2025
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1
/5
★☆☆☆☆
Very long delays for some products, moreover the dimensions of a product do not match those indicated in the tompress catalog
Alain P.
purchased on 28/05/2025
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1
/5
★☆☆☆☆
The expiration date of my flour received is the end of August, it's too short! It's mocking me, I will never buy again on your site, please remove me from your customer list.
Christiane A.
purchased on 13/06/2025
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1
/5
★☆☆☆☆
Surely a good product but the instructions are very brief and the seller didn't even know how it worked. No help. I'm struggling to use it correctly.
Carole C.
purchased on 13/06/2025
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1
/5
★☆☆☆☆
I did not read the return policy for products and changing my mind on this site will cost me dearly for the return and the depreciation after opening the packaging.
Sandie H.
purchased on 07/06/2025
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1
/5
★☆☆☆☆
5 months to receive an incomplete order, asking us to check the order upon delivery without a detailed delivery note. In short, we have never had an experience like this before.
Antoine P.
purchased on 14/03/2025
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1
/5
★☆☆☆☆
Package received more than 6 weeks after the order
Jean-paul P.
purchased on 21/04/2025
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1
/5
★☆☆☆☆
Order sent outside the displayed deadlines, package arrived broken with 2 missing items, and 2 damaged. No response from customer service since June 4th. Very bad experience.
Elisa B.
purchased on 20/05/2025
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1
/5
★☆☆☆☆
The pin is not stainless steel, after washing it is all rusty for stainless steel lol
Fabien C.
purchased on 01/06/2025
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1
/5
★☆☆☆☆
Hello, After ordering a table barbecue, I received it on Friday, May 30. While unpacking it, I noticed that the grill was missing, making it unusable. I immediately called the company Tompress and the receptionist forwarded my complaint. The next day, someone took my complaint into account again, telling me that they were making a file...?? Since then, silence on the line. It is June 10 and still no news about the grill. Is this serious? When a company sells an item, the least they can do is to ensure that everything is in accordance with the order, which is not the case with Tompress. When will the entirety of my order be fulfilled? Regards
Philippe M.
purchased on 26/05/2025
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1
/5
★☆☆☆☆
Only slicer still "in stock": a 195 mm red blade model: chic, it's what I wanted for lack of a larger blade diameter. So I order this model and receive a gray model, whose quality leaves much to be desired. Apparently an old thing forgotten in a corner of the warehouse, thickness adjustment knob very hard to maneuver, a piece of broken plastic in the packaging; I check, it's the electric protection cover that has a broken angle and is no longer attached to the screw! Tompress who has betrayed me seems to be losing momentum, no more RGV slicers at affordable prices, and on the contrary, ugly Berkel slicers including a manual model from the 30s priced at... €9,449.00 to which you can add a stand for €1,709.90!! On the bakery side, it's not better: not even a simple straight grater anymore... Now, when I need a kitchen appliance or utensil, I will take a look at Amazon or Boulanger. Goodbye Tompress Christian R.
Christian R.
purchased on 22/05/2025
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1
/5
★☆☆☆☆
The delivery was very long because you ran out of vacuum bags next time please notify at the time of the order and it will be better for everyone
Jean-francois C.
purchased on 30/03/2025
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1
/5
★☆☆☆☆
Basket of the damaged lady Jeanne and I have no one to take the steps I am disappointed the bottom is damaged and the disappointment does not hold I would like a gesture from you just to change the basket
Didier B.
purchased on 19/05/2025
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1
/5
★☆☆☆☆
Incomplete order The customer service deletes the problem but does not resolve it Total dissatisfaction
Pascal D.
purchased on 10/05/2025
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1
/5
★☆☆☆☆
After 2 brief uses, 1 spring broke and the clamp wedge cracked.. Product too fragile for an Apple, it's incomprehensible to me..
Ciro C.
purchased on 09/05/2025
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1
/5
★☆☆☆☆
Perfect
Nathalie L.
purchased on 13/04/2025
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1
/5
★☆☆☆☆
My order placed on 04/12/2024 ref:n°ylbkxbjwj has still not arrived? not happy at all! best regards
Thierry B.
purchased on 04/12/2024
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1
/5
★☆☆☆☆
The bottle brush only managed to clean two bottles
Bruno T.
purchased on 16/04/2025
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1
/5
★☆☆☆☆
Incredible order delays, four months to receive the equipment. Useless, I do not recommend.
David G.
purchased on 21/12/2024
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1
/5
★☆☆☆☆
I bought a flambadou for the barbecue and during my first use, all the paint chipped off and melted with the pork fat... I had to throw everything away and couldn't eat my ribeye.
Anthony G.
purchased on 02/04/2025
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1
/5
★☆☆☆☆
Awkward machine to use, grids work poorly, legs come off
Pascal B.
purchased on 02/04/2025
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