Reviews tompress.com

I ordered 6 airtight food containers, 3 lids arrived completely broken! This is disappointing given the price

Hello, we bought a pantry. Our experience with Tom Press is inconclusive. Regarding the product, the anti-insect mesh has too wide openings that let in gnats, so we are disappointed with the product. We will have to return it to modify the mesh of the pantry. On the other hand, we were delivered a month after placing the order, whereas the delivery is supposed to be fast... I want to point out that the customer service representative is very respectful and attentive. Best regards, Laurent Breton

Hello, the deadline was not respected Missing merchandise

We were forced to go pick up the package at a relay point that was unknown to us. The delivery person asked us if we were home via SMS and he never showed up. (3 days of waiting). Unacceptable. Best regards.

I really regret this purchase, I tried it on plums and mirabelles: I almost never managed to remove the pit and the few times I did it was by crushing the fruit. So I ended up finishing everything with a knife. I am really disappointed because it's the first time I buy something from Tom Press that disappoints me.

Hello, I bought a city gas stove for my 95-year-old mother who lives in Paris because there is a thermocouple on the purchased device that seems essential for obvious safety reasons. My mother's stove is very old and has no safety features. Upon unpacking the device, I discovered that there was a label indicating that the device was only usable outdoors. I wonder in which forest or meadow there is city gas. If I bought a city gas stove, it is indeed to use it in the city with natural gas. However, there was nothing written on the site! This is therefore a very serious information defect. Moreover, it has been a week since I sent a photo of the label affixed to the stove and I am still waiting for a response from Tompress!

I have always received well

The material is not suitable for what I wanted. It is not sturdy! With my best regards.

The parts received for a grinder do not fit together, the phone reception is deplorable asking to make videos in order to get feedback.

I received my torn package and it was the post office that repackaged it. I have a torn bag of flour that has spilled in the box.

2 problems. The replacement part for a Reber grinder that I received does not fit in the grinder because it is too wide. A complaint was made to Tompress who has certainly forwarded it to the supplier (no news for a week, so I am not sure about anything). Secondly, my login to my account no longer works. I informed Tompress who gave me a temporary password which also does not work.

Problem with my order. No response from customer service in 1 week.. a bit disappointed

Delivery too long

Impossible to assemble device. I contacted customer service and a week later still no news!!!

I still have not received the two ordered catalogs. This bodes poorly for the possible future ....

It has been more than two weeks since I placed my order, and despite several follow-ups, I still have not received my package. I am disappointed with the lack of response from customer service!

On my last order, for the paella set, the fixing screws were missing. Despite several requests, the problem has never been resolved. Another point, despite my payment, I have never received the 2025 catalog.

I am not satisfied with my order and the customer service. Even less with the delivery time that you did not respect, from 4 weeks expected to 14 weeks!!! Fortunately, I was making reminders, as there was no concern from your side.

Hello, despite my patience and my payment at the order, I still have not received the catalog!!! Thank you for taking the necessary steps...

The package was not at the requested relay at 3 Marius Jauffret Street because the address was incomplete... And we had to pick it up 72 hours later at the St Giniez post office. By the way, the package was torn open. This is an experience we will not repeat.

After receiving my package at the post office and signing immediately, I did not open my package on site. The ordered ceramic (a piece worth 100 euros) was broken in two without protection in its box. After 2 messages, still no responses. I deeply regret my order as it was for a birthday gift.

The products are of quality, nothing to say on that side, but what a lack of respect. Order placed on March 27 and sent on June 19! It took 2 reminders to get news. Moreover, the requests for advice before the purchase led me to buy a useless utensil that was already present in another item. Return of the item at the customer's expense due to poor guidance. And not even a small commercial gesture. A lamentable experience that I will probably not repeat.

We did not receive the correct product, I returned it as agreed, the amount has been deducted but no news.

Having chosen delivery by pick-up (drop-off 100 m from my home), I receive an email from Chronopost informing me that the drop-off point has changed and that it is now transferred to 25 km from my home! When I arrived at the location in front of a locker, I did not receive the codes to open my locker. Back home. After a difficult investigation, I learned that the delivery person, having no available locker, had returned my package to the store's reception WITHOUT informing me. Total: 2 round trips: 100 km instead of 100 m. I have not yet recovered from this.

Very long delays for some products, moreover the dimensions of a product do not match those indicated in the tompress catalog

The expiration date of my flour received is the end of August, it's too short! It's mocking me, I will never buy again on your site, please remove me from your customer list.

Surely a good product but the instructions are very brief and the seller didn't even know how it worked. No help. I'm struggling to use it correctly.

I did not read the return policy for products and changing my mind on this site will cost me dearly for the return and the depreciation after opening the packaging.

5 months to receive an incomplete order, asking us to check the order upon delivery without a detailed delivery note. In short, we have never had an experience like this before.

Package received more than 6 weeks after the order

Order sent outside the displayed deadlines, package arrived broken with 2 missing items, and 2 damaged. No response from customer service since June 4th. Very bad experience.

The pin is not stainless steel, after washing it is all rusty for stainless steel lol

Hello, After ordering a table barbecue, I received it on Friday, May 30. While unpacking it, I noticed that the grill was missing, making it unusable. I immediately called the company Tompress and the receptionist forwarded my complaint. The next day, someone took my complaint into account again, telling me that they were making a file...?? Since then, silence on the line. It is June 10 and still no news about the grill. Is this serious? When a company sells an item, the least they can do is to ensure that everything is in accordance with the order, which is not the case with Tompress. When will the entirety of my order be fulfilled? Regards

Only slicer still "in stock": a 195 mm red blade model: chic, it's what I wanted for lack of a larger blade diameter. So I order this model and receive a gray model, whose quality leaves much to be desired. Apparently an old thing forgotten in a corner of the warehouse, thickness adjustment knob very hard to maneuver, a piece of broken plastic in the packaging; I check, it's the electric protection cover that has a broken angle and is no longer attached to the screw! Tompress who has betrayed me seems to be losing momentum, no more RGV slicers at affordable prices, and on the contrary, ugly Berkel slicers including a manual model from the 30s priced at... €9,449.00 to which you can add a stand for €1,709.90!! On the bakery side, it's not better: not even a simple straight grater anymore... Now, when I need a kitchen appliance or utensil, I will take a look at Amazon or Boulanger. Goodbye Tompress Christian R.

The delivery was very long because you ran out of vacuum bags next time please notify at the time of the order and it will be better for everyone

Basket of the damaged lady Jeanne and I have no one to take the steps I am disappointed the bottom is damaged and the disappointment does not hold I would like a gesture from you just to change the basket

Incomplete order The customer service deletes the problem but does not resolve it Total dissatisfaction

After 2 brief uses, 1 spring broke and the clamp wedge cracked.. Product too fragile for an Apple, it's incomprehensible to me..

Perfect

My order placed on 04/12/2024 ref:n°ylbkxbjwj has still not arrived? not happy at all! best regards