Reviews tompress.com

I had in my order some non-stick triskell plates (plates that are effective but costly). They arrived in the box thrown in without any protection, bent and cracked, which makes them less effective. After contacting customer service, I was told that the return would be at my expense. I find this unacceptable since initially, it was you who damaged the product. A refund, even partial, would have been an honest and commercial gesture.

Very well packaged article, fast shipping, however missing an item in the package, I sent a request but have not received a response, no return from Tompress, this is disappointing

Delivery times too long

Already answered your survey. Your submission did not convince me. Sorry, Jean Ducarouge

You are sent a non-compliant product, you complain. They respond: you should have read the general conditions, the photos are not contractual. If this does not suit you, return at your expense and you will receive a credit valid for one year. It's almost fraud!!

Extremely slow delivery

Not received

Not a very serious delivery box, my package arrived open.

Two broken jars in my package. Not located at the delivery point. Seen at home. Took photos but not enough to be refunded. Not great for distance selling. The delivery people don't care about anything. Package marked GLASS. so we respect that. Here it is.

The package contained broken items (preserving jars) Order: GTWWEJ placed the complaint email sent on March 25, no response to date.

I ordered a seal for a vacuum machine with a photo of a plastic bag containing 2 seals (1 for the fixed part and 1 for the movable part) and since my daughter has the same machine, I put 2 quantities in my cart. Upon receipt, I only received 2 seals, but I paid the price for 2 lots! So I called, and there I was told that the photo is not contractual!!! I was about to contact the DGCCRF. I do not recommend.

Device that does not work and has not been tested by the company Tom Press. After contacting them, we had to return the device at our expense. 19€ for return for 80€ purchase. Company to avoid... Many messages on Google reviews identical to mine...

Good products, fast delivery

Delivery error on the merchandise. This can happen. Except that I reported the problem right away. I was told that a customer service ticket was opened and that I would be contacted within 72 hours max (?!). The deadline has long passed and no news. I have a hard time understanding why the error was not corrected immediately and the package resent.

Broken material !!

Spices received hard as a block of ice and with an expiration date at the end of March 2026

My last order was poorly packaged. As a result, the baking dish is slightly dented. I reported it, and the company generously offers me a discount of €0.67! I suggest they give it to the warehouse worker so he can do a better job packing the parcels.

Unless I am mistaken, I ordered a plow and a hay rake for a miniature tractor at €14.95 each and I received two plows. Order ZJSPVHIHQ. Would it be possible to receive the hay rake?

Not the expected quality.

Difficult to have a complete order

I ordered one from them that I received 4 days ago, and what was my surprise to find that it was all scratched. So I called TomPress, and I was told that I shouldn't have accepted the package at the post office, and I was taken aback, it's the first time I've heard such a thing. Anyway, after insisting, the person finally told me to send an email to customer service, which I did within the hour that followed. And since then, no response from them, not even an acknowledgment of receipt of my request. So 4 days later, I called them back, and they told me that the attached photo does not display, and asked me to send a PDF. I immediately complied, asking for an exchange or a refund. I find that their after-sales service is not effective which does not bode well for the future .....

Not at all satisfied: supposedly sold in a set, upon receiving the package there was only 1 seal inside. I needed 2 but given the shipping cost (which doubles the price of the part) I did not order a second time.

Order placed in July. Partial delivery at the end of February for products indicated in stock at the time of the order. Emails for information ... No response.

... delivery not in accordance with my order, a green product ordered, delivery of a white color .. and no response to my two complaints!!

A packaging totally disproportionate compared to the small plastic tray ordered. Waste.

The delivered part does not match the sterilizer model

There is a crack on the spatula

Some items were damaged in the package

Our package arrived intact, inside we had a box with a stove. The faucet of the stove was broken upon unpacking, Tompress does not want to know anything because we had 72 hours upon receipt of the package... to turn to the carrier who in this case is not at fault! The faucet was broken before that, it was meant to be a gift and it was therefore not opened right away. This was the last order with Tompress, it is the first time we encounter such a miserable customer service and such incompetent staff when ordering online.

Correct

Ferments for blue tommettes expired for 2 months

The cardboard is too thin and too light compared to the price and weight of what I ordered, I am not sure I will reorder

Hello, I was very disappointed with the services provided. I ordered mushroom knives in October, it was specified that it could take up to 4 weeks before being delivered, so no worries, I wanted them for Christmas. After a month, no news, I wasn't kept informed, I called to find out what was going on, I was told it was normal that I would receive them soon, and that I would be kept informed by email, but as we approached Christmas, still nothing (so 2 months later), still not kept informed. I called back, of course, they would not arrive for Christmas... January, still nothing... I finally received them in January, 3 months later. I mainly wanted to be informed about the progress of things, I can understand that it can take time (even though it was stated 4 weeks at most), but having to fish for information was quite annoying, especially when you feel like you are bothering the customer service people. Moreover, one of the knives was damaged by glass which made a hole on both sides, I do not want another one or a refund, I just wanted to specify this to you.

The integrated visor on the helmet is difficult to handle because it rubs everywhere. Moreover, it interferes with prescription glasses. The idea is appealing but the design and execution are lamentable. I regret buying this helmet.

No I was not satisfied. no comments.

Hello, I ordered an item one evening and the next morning I wanted to increase the quantity to 2 units to avoid paying shipping twice. I called and reached an AI response robot that took my request into account and was supposed to forward it to the sales department. Since then, no contact, however, I did receive the order for one item, unfortunately if I want a second one as requested I have to pay shipping again. Thank you for your response

Delivery really too long

The two items arrived broken and to this day the customer service is requesting a document that seems unknown to the Post Office

Received article broken and customer service does not respond

The items arrived damaged because they were poorly protected and I have not heard from customer service...