/10
★★★★★
based on 18882 reviews published
★★★★★
based on 18882 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
When you order a delivery, the shipping is included in the price. If any items are missing, I don't see why you have to pay twice for the delivery ???????????????
Acheteur Vérifié
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Answer from tompress.com
Hello, there is only one shipment per order. If some items are not available in stock, please take into account the delay for the shipment of your order. Best regards.
3
/5
★★★☆☆
Hello, package not received
Acheteur Vérifié
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3
/5
★★★☆☆
No delivery with Chrono post
Acheteur Vérifié
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2
/5
★★☆☆☆
Parcel not addressed to the address indicated on the Chronopost website. Shipment to Auch 32000 when my address is schweighouse 67590. According to Tompress. Reshipment not possible until three weeks after return of parcel.
Acheteur Vérifié
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2
/5
★★☆☆☆
My delivery was announced on the website 15 days later, but I only received the product 6 weeks later.
Acheteur Vérifié
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2
/5
★★☆☆☆
Too long to wait
Acheteur Vérifié
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2
/5
★★☆☆☆
I was delivered after 9 weeks !!!!!!!!!!!!!!!!!!!!! although the initial deadline was 3 weeks.
Acheteur Vérifié
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3
/5
★★★☆☆
Chronopost didn't send me an email to let me know my parcel had arrived. I don't question the product, but the rest. I recommend tompress with an 8 (I can't validate the note).
Acheteur Vérifié
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2
/5
★★☆☆☆
Fast delivery, maybe too fast. Broken item, email sent to after sales service still no news... We are waiting for a refund or a return of the product. Unfortunately, this has been a bad experience for us.
If we get a response from tompress, our assessment may change and we'll be able to test the product.
Acheteur Vérifié
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Answer from tompress.com
Hello, I confirm that I have received your e-mail and the reply confirming the replacement of the item that arrived broken. I will send you back the e-mail with the tracking number of the new parcel. Wishing you good reception. Best regards.
3
/5
★★★☆☆
Great product, but the delivery time was interminable!
Acheteur Vérifié
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2
/5
★★☆☆☆
Machine refused because of damaged packaging. Photos sent by e-mail to the after-sales service attesting to this. I'm waiting for a new peeler to be sent to me quickly.
Acheteur Vérifié
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2
/5
★★☆☆☆
This pitter might work if the cherries were perfect spheres with well-centered round pits, but in nature that doesn't exist! Also, the cross-shaped piston is too big and remains stuck at the bottom despite the spring; it had to be reduced with sandpaper.... In short: a poorly designed device that you should avoid buying.
Acheteur Vérifié
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2
/5
★★☆☆☆
The smoker is nice but the packaging sucks!!! Not a panel that isn't crooked!
Acheteur Vérifié
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Answer from tompress.com
Did you indicate this on the delivery note? Yours faithfully
3
/5
★★★☆☆
1. An idea of a delivery date would have been helpful.
2. Some filler has been used to mend a split near the bottom rung. While the filler may have been necessary it is disappointing that it has not been sanded down so the effect is rough and unsightly.
3. There are black felt tip marks on the ladder. These are very unsightly. Carpenter's marks would have been a better choice.
Verified Buyer
2
/5
★★☆☆☆
Goods do not match what is indicated. Problems with delivery.
Compratore Verificato
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Answer from tompress.com
Good morning, sorry you did not have a good experience. We are not aware of any problems with the delivery, while for non-conforming goods we are available to solve any problems. Please do not hesitate to contact us, we are always available. CUSTOMER SERVICE TOMRPESS ITALIA
3
/5
★★★☆☆
Product does not correspond to the quality presented on the merchant site and oversized box arrived crushed. Fast delivery. Acceptable product.
Acheteur Vérifié
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2
/5
★★☆☆☆
Fast delivery but box completely exploded (fortunately the goods were intact, I did not receive the right goods and finally I had to call back after a week to have more information on how to proceed, while the same day I had called to report the problem.
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies, the after-sales service is in the process of making the necessary arrangements. Best regards.
3
/5
★★★☆☆
The product is compliant. The Geodis delivery service, on the other hand, is poorly done. You have to call to find out when the delivery will be made, no time slot is given, and the delivery driver is not allowed to go up to people's houses" so he leaves the goods (a 70kg barrel) at the entrance to the building."
Acheteur Vérifié
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2
/5
★★☆☆☆
Delivery time too LONG
Acheteur Vérifié
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Answer from tompress.com
Hello, the restocking took a little longer than expected, yes, because of the exceptional health situation. Everything seems to be gradually returning to normal. Best regards.
3
/5
★★★☆☆
Delivery promised in 48 hours and which, despite the circumstances, took 2 weeks.
Acheteur Vérifié
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2
/5
★★☆☆☆
The goods took a month to be shipped. I had to insist that it be shipped. Because one of the items wasn't in stock, the whole order was put on hold, which is a bit of a mess.
Then the parcel was delivered, with the bag containing beef casings bursting inside. I can't tell you the smell. In short, when the going gets tough, the tough get going.
Acheteur Vérifié
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Answer from tompress.com
Hello, We tried to contact you as soon as we received the order and left a message to suggest you to change the unavailable item. I don't see the description for the hoses, please contact our customer service department on 05 63 71 44 99 or [email protected]. Best regards.
3
/5
★★★☆☆
Over a month's delivery time.
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3
/5
★★★☆☆
Delivery times via GLS far too long compared with other carriers
Acheteur Vérifié
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3
/5
★★★☆☆
The products meet my expectations, I will recommend Tompress without any problem!
Acheteur Vérifié
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3
/5
★★★☆☆
On the website it says 48 hours. In reality I received it 6 days later.
Acheteur Vérifié
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Answer from tompress.com
Hello, The situation is gradually returning to normal. Best regards.
3
/5
★★★☆☆
Hello, I received my stove order but there is a black film when I wash it. Can you please help me?
Acheteur Vérifié
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3
/5
★★★☆☆
Very disappointed with the after-sales service: the product is out of stock, the restocking times have been delayed, okay, no worries, I'll wait... Except that I had no news, it was up to me to call several times to find out the restocking times and they couldn't tell me for sure when the parcel was going to be delivered... I waited 2 months before receiving it.
Acheteur Vérifié
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3
/5
★★★☆☆
Shipping took too long. 10 days after my order, my payment had still not been processed. Customer service was supposed to get back to me, but never did, so I had to send an e-mail to receive my product.
Acheteur Vérifié
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2
/5
★★☆☆☆
Very long delivery with no information. Good quality products, but much faster elsewhere.
Acheteur Vérifié
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3
/5
★★★☆☆
Delivery time a bit long considering that the item was supposed to be in stock when ordered. Price a bit high for plastic and not degressive in relation to the number.
Acheteur Vérifié
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