/10
★★★★★
based on 18882 reviews published
★★★★★
based on 18882 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Not fast despite extra delivery charges
Acheteur Vérifié
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3
/5
★★★☆☆
I've placed several orders at the same time on different sites and, sorry, the post office really doesn't deliver. others have delivered within 48 hours, but for your delivery method that's far from being the case. what's more, the parcel tracking procedures are not respected. nothing between the drop-off at the post office and the arrival. too bad for the public service""
Acheteur Vérifié
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3
/5
★★★☆☆
Very disappointed. It says antiadhesive when it's not the case at all...
Acheteur Vérifié
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Answer from tompress.com
You still need to flour the dough well, as it's not compact and can get lodged in the perforations before the crust has formed.
2
/5
★★☆☆☆
Order placed on 23/04/2020, received on 05/05/2020. Tompress deducted the invoice before delivery. The goods received were not those ordered (1l bottles instead of 0.5l). The packaging is not suitable for the product: 1 bottle broken (reported on delivery) and 6 bottles cracked. No complaint form in the parcel, customer service unreachable. Very disappointing.
Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for the inconvenience, a case is being handled by our after-sales service. Could you please send photos of the damage to infos@tompress? Best regards.
2
/5
★★☆☆☆
Poor quality item, moreover, the brand displayed in the catalog is not the one received. Deception on the merchandise Maison TOMPRESS, I thought you were more serious and more respectful of your customers!
Acheteur Vérifié
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Answer from tompress.com
Hello, there may have been an error in the preparation of your order. Please contact our customer service department for further details and to eliminate this possibility. Best regards.
2
/5
★★☆☆☆
Delivery not yet collected 04/21/2020
Acheteur Vérifié
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Answer from tompress.com
Hello, Your parcel is on its way. Due to the unprecedented health situation, the distribution of mail and parcels by La Poste has slowed down considerably. Best regards.
3
/5
★★★☆☆
I'm ill from Covid19 and the deliveryman forced me to come down, he didn't want to go up 2 floors, I told him I was ill, he said I didn't care, I'm leaving with the parcel, I had to come down to get it, it's catastrophic.
Acheteur Vérifié
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Answer from tompress.com
We apologize for this inconvenience, which we will pass on to our carrier.
2
/5
★★☆☆☆
Hello, I still haven't received my delivery and the previous ones arrived twice. Sincerely Mr Viallard
Acheteur Vérifié
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Answer from tompress.com
Hello, Parcel delivered on 16/04/2020. Best regards.
3
/5
★★★☆☆
Unfortunately I am unable to give my opinion as I have not received the goods! Of course there are very special conditions at the moment and it is possible that the problems will continue. However, in the event of non-receipt, do you plan to reimburse me? Even if I follow the track of the parcel on the link you sent me, which goes to the post office, there is no advance.
Acheteur Vérifié
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Answer from tompress.com
Hello, Your parcel was delivered on 15/04/2020. Best regards.
2
/5
★★☆☆☆
Not yet recut
Acheteur Vérifié
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Answer from tompress.com
Hello, Yes, but the parcel did arrive in Switzerland. Customs clearance is taking longer in the current climate. Best regards.
3
/5
★★★☆☆
Thank you
Acheteur Vérifié
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Answer from tompress.com
Thanks, but the rating for Tom Press is still average...
2
/5
★★☆☆☆
The order was picked up by the post office on Wednesday April 8. The tracking has not changed since then - so no scan - as if the package was lost. Not delivered 10 days after the order there is something to worry about!!!
Acheteur Vérifié
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Answer from tompress.com
Hello, Your parcel is on its way. Postal delays are considerably longer at this time of year. Rest assured, it's on its way. Best regards.
2
/5
★★☆☆☆
Not cooomercant
Acheteur Vérifié
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Answer from tompress.com
Hello, Could you please tell us directly what's going on? By email: [email protected] or phone 05 63 71 44 99. Best regards.
3
/5
★★★☆☆
Be careful with your packaging, small parts in large packages so a lot of packing paper, then I made 2 orders in 10 days so 2 times the catalog and advertising. At a time when we're being asked to make environmental efforts, I find it very wasteful.
Acheteur Vérifié
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3
/5
★★★☆☆
On my last order, there was an impact on the 46 mm basin, which wasn't great, and I was a little disappointed. 4 different orders, two damaged devices on two different orders, and one returned by Tompress (the thermometer). The material is not at fault because it's of good quality, but perhaps transport was poorly handled? or the packaging of the products needs strengthening?
Best regards, Mr and Mrs FEREY
Acheteur Vérifié
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Answer from tompress.com
Sorry for the inconvenience, we will do our best for your next order.
3
/5
★★★☆☆
Medium
Acheteur Vérifié
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3
/5
★★★☆☆
Very very long delivery time ...
Acheteur Vérifié
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2
/5
★★☆☆☆
I won't recommend it again. My order was already forgotten and then I had to play treasure hunt to find the parcel.
Acheteur Vérifié
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Answer from tompress.com
Hello, Could you please tell us more about your delivery? Best regards.
3
/5
★★★☆☆
For the material nothing to say. concerning the transport, no contact from the deliverer and pallet left like that.
Acheteur Vérifié
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Answer from tompress.com
Hello, After consultation with the delivery driver, the pallet was left behind your home following your request during radio guidance with the driver.
3
/5
★★★☆☆
Expensive for not much. It's actually quite fast, but the nuts are completely crushed. I asked the after-sales service for explanations on how to assemble and use it: they couldn't give me an answer. I finally found a video on the website of the brand that makes it: Picaba. But even with this, it's impossible to obtain kernels, as it takes a long time to sort the shell from the kernel.
Acheteur Vérifié
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3
/5
★★★☆☆
Postage costs are too high. The price of items is too high.
Acheteur Vérifié
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3
/5
★★★☆☆
The parcel arrived damaged, the problem is not linked to the delivery but to the departure from your home: strapping much too tight, cardboard too thin, therefore crushed products... The parcel (on a pallet) left, the payment was debited on dispatch, and nothing has happened since... For once, we're very disappointed...
Acheteur Vérifié
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Answer from tompress.com
Hello, the pallet arrived back, the after-sales service is doing what is necessary to send the boxes back. Best regards.
2
/5
★★☆☆☆
Despite a parcel in good external condition, i.e. not unpacked on the spot, i had the unpleasant surprise of discovering one of the feeders broken into 2 pieces. it was glued back together, but it's a shame all the same.
Acheteur Vérifié
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Answer from tompress.com
Hello, Thank you for sending us a photo of the feeder, don't wait for the satisfaction request, let us know about any incident directly and as soon as possible. You will receive an e-mail with the file reference. Best regards.
2
/5
★★☆☆☆
The quality of the workmanship was catastrophic - the drawer runners, like everything else, were just stapled together. After unpacking, I had almost all the strips torn out on at least one side and they were hanging down. I have now screwed everything together myself, but now you can already see that the stapled drawers will also soon come apart. Never again. I have not tried customer service
Verifizierter Käufer
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Answer from tompress.com
Hello, we apologize for informing the manufacturer. Best regards
2
/5
★★☆☆☆
The product received does not correspond to the screen view on the site. The supplier has replied that the screen view is not contractual. How can I place a serious order on this site?
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies, as agreed, we are waiting for the article to be returned. Best regards.
3
/5
★★★☆☆
I had to call to get an order tracking email that was supposedly sent to me... but no, I got nothing. For a first order, not very satisfied with the product (sheep casings), pierced, cut....
Given the price, I expected much better.
Acheteur Vérifié
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Answer from tompress.com
Hello, please register the sender [email protected] in your contacts, perhaps the mails arrive in the trash, spam or undesirable. For the casings, please send us the batch number by e-mail. Best regards.
3
/5
★★★☆☆
The one-month delay between order and delivery was far too long for a log gutter ordered in early December and delivered just after the holidays in early January.
Acheteur Vérifié
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2
/5
★★☆☆☆
Product defective on arrival, we have not yet managed to have it changed
Acheteur Vérifié
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Answer from tompress.com
Hello, the file is open, please contact our customer service for details. Best regards.
2
/5
★★☆☆☆
The carrier didn't deliver: I called after 10 days to cancel the return of the parcel to the sender. I received a twisted parcel that was unusable. With the return costs, I'm going to pay more than for the goods. At least customer service received me well, but to receive a twisted parcel that's not very useful. Very disappointed.
Acheteur Vérifié
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Answer from tompress.com
Hello, Could you please send us photos of the damage and packaging to [email protected]? Best regards.
3
/5
★★★☆☆
Delivery: disappointing: 4 broken pots out of 6... And a refund of only 3...
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Answer from tompress.com
Hello, Your message stated 3 broken jars, so we have refunded 3 jars. Best regards.