Reviews tompress.com

The time between my order and delivery was far too long.

Floating hat delivered without the small plastic plug as shown in the photo; moreover, the package contains the stainless steel fitting but no plastic pipe for the extension; in short, on a product costing 250, you save 20 cts on the plug and probably 50 cts on 1 meter of plastic pipe. In short, for a saving of 70 cts, you're delivering a product that's unusable as it is. cdt

The delivery scheduled for 48 hours was in fact postponed for 1 month. No notification was given during this time.

I had to pick up my parcel free delivery but in fact with my job delivery time difficult provider can not deliver within 3h so I will review my way of ordering 1st time this happens to me with you cdlt

Delivery problem...delivered to my parents who didn't have the strength to check the granite plate...the deliveryman left quickly without helping my 74 year old parents to check it. And in the end, the next day I went to pick up the coli...I saw a big bump on the side and indeed a broken plate, 150 lost, great. Tompress doesn't control its transporter

WITH EACH ORDER THE DELIVERY TIME IS NOT RESPECTED, IT IS ALWAYS CHRONOPOST. SORRY BUT I'M WAITING MORE THAN A WEEK TO RECEIVE MY PARCEL, IT'S NO LONGER POSSIBLE..................................

The crank was bent and would not allow a full turn as it was. I had to unbend it before I could use it. The finish is not very neat for the price. The product was out of stock after I ordered it, and I did not receive a message informing me of this. When I didn't hear from them, I had to phone to get the information.

I had to call Tompress to receive the overcharged VAT on my credit card, even though I was told the amount would be deducted before I was charged.

Products not delivered to date delays too long

I waited almost a month for my order (where is the 48 hour delivery time?) and my parcel was defective (I had to fiddle with a replacement key myself). On the other hand, the reception on the phone was very cordial.

The instructions are poor and the device doesn't work.

Hello, the place of delivery was not the one I had noted at the time of my order.

My order consisted of bottles. On delivery, I hadn't paid any attention to the note about the complaint, so I opened my parcel just after the letter carrier had left. I found that 3 bottles were broken - The packaging did not protect the bottles sufficiently - There was no external indication to the carrier that the contents of the package were fragile. Very disappointed

Very good product, delivery time instead of 14 days unfortunately 41 days and shipping costs of 12 euros not exactly cheap either

A site not up to date even though 8 is out of stock. No information on delivery times.

Very long delivery time, no notification as to why delivery is so late. only after asking several times did I finally have clarity about the delivery.

Geodis delivery sucks. They keep you waiting at home all day. Unacceptable

As delivery was desperately delayed, I had to repurchase part of the order to make my apple juice on time. Small remark, the capsules I had to repurchase, 5 km from my home with an order received the next day in the store, cost me much less...what's the point of ordering over the internet??? Cordially David Chartier

Not informed of a delivery delay due to a supply shortage. Had to call customer service again to find out the reason for the delay. Very professional.

Delivery too slow.insufficient information on lead times

All the corks don't close the bottles properly, and the time between delivery and order was far too long.

Delivery to Belgium takes much longer than the 48 hours indicated. And if I want to contact you from Belgium, I have to use a French telephone number and not a local Belgian number (cheaper). If I use the call-back service, it takes 24 hours. Otherwise the staff are very nice.

Out of the batch of 100 capsules, some are defective, so I'm missing some.

Hello my order was supposed to be ready in 15 days and it took a month to arrive. my preserves were waiting. a little note of apology would have been nice. cordially,

Delivery too long after order not notified if delivery problem. Delivered after complaint

It's a pity that you have to wait until all the products are available for delivery. You prioritize your organization over customer service ????

Order for which the product was indicated in stock" delivery under 24 h was not delivered in time (approximately 10 days) I had to buy other bottles at another supplier in order to be able to bottle my apple juice.

Two bottles broken during delivery, and late delivery. too bad the price was good.

Today I received the 12 jars I ordered and despite opening the coli I didn't see that one of the jars had split, so when I got home and picked it up it literally disintegrated. As far as I'm concerned, the jars themselves are completely unprotected because they bang into each other in their box, but the box of jars is very well contained in the delivery box. Too bad for me

I always order the same products and always 1 month before delivery Disappointed Cordially Mr muller Christian

I received a sterilizer broken at the bottom and 6 broken glass pâté dishes.

The wine press was delivered palletized and the paintwork is damaged. My husband is afraid that it will rust where the paint has been removed. What do you suggest to remedy this? I'd like to point out that I put my reservations on the delivery note. Thank you in advance.

Very good material, impeccable delivery despite not having been warned. BUT small defects unacceptable given the price of this oven... Missing an essential nut for securing the lid, and a temperature probe bent in its original packaging. I'm sending you 2 photos by return e-mail.

Having bought an apple crusher on your site, and having been a customer of yours for many years, I took the liberty of contacting you by telephone following the disappointment that this product has given me. A person from your company replied that the information would be passed on and that I would be contacted very shortly. I'm still waiting. In fact, this apple crusher is a real pleasure to use.

The cardboard packaging was not reinforced, so the underside was ripped open. The cushioning inside was made of paper. Even underneath. With the weight of the glass, the paper was totally compressed underneath, so it couldn't do its job. All the packs of glass jars were against each other.... I'll never order from c

Goods not available and then address error on the parcel

2 blueberry combs ordered on August 23, with a delivery time of 19 days. The parcel was only sent on September 28. No communication about the delay, we had to call again on September 26 to unblock the situation. As much as to say that the blueberry picking season had passed Where was the order lost? It's a pity that this spoils everything, the products are of quality...

Totally excessive delivery times.

Delivery a little long, but it's the first time.

-Order of 24/09 not yet arrived on 08/10, i.e. 14 days already, and of course it's because of the Belgian post office... -No word about a second order on 27/09-cancelled by telephone because of a 3-week delay... for which I'm waiting for a refund.