Reviews tompress.com

Not informed of a delivery delay due to a supply shortage. Had to call customer service again to find out the reason for the delay. Very professional.

Delivery too slow.insufficient information on lead times

All the corks don't close the bottles properly, and the time between delivery and order was far too long.

Delivery to Belgium takes much longer than the 48 hours indicated. And if I want to contact you from Belgium, I have to use a French telephone number and not a local Belgian number (cheaper). If I use the call-back service, it takes 24 hours. Otherwise the staff are very nice.

Out of the batch of 100 capsules, some are defective, so I'm missing some.

Hello my order was supposed to be ready in 15 days and it took a month to arrive. my preserves were waiting. a little note of apology would have been nice. cordially,

Delivery too long after order not notified if delivery problem. Delivered after complaint

It's a pity that you have to wait until all the products are available for delivery. You prioritize your organization over customer service ????

Order for which the product was indicated in stock" delivery under 24 h was not delivered in time (approximately 10 days) I had to buy other bottles at another supplier in order to be able to bottle my apple juice.

Two bottles broken during delivery, and late delivery. too bad the price was good.

Today I received the 12 jars I ordered and despite opening the coli I didn't see that one of the jars had split, so when I got home and picked it up it literally disintegrated. As far as I'm concerned, the jars themselves are completely unprotected because they bang into each other in their box, but the box of jars is very well contained in the delivery box. Too bad for me

I always order the same products and always 1 month before delivery Disappointed Cordially Mr muller Christian

I received a sterilizer broken at the bottom and 6 broken glass pâté dishes.

The wine press was delivered palletized and the paintwork is damaged. My husband is afraid that it will rust where the paint has been removed. What do you suggest to remedy this? I'd like to point out that I put my reservations on the delivery note. Thank you in advance.

Very good material, impeccable delivery despite not having been warned. BUT small defects unacceptable given the price of this oven... Missing an essential nut for securing the lid, and a temperature probe bent in its original packaging. I'm sending you 2 photos by return e-mail.

Having bought an apple crusher on your site, and having been a customer of yours for many years, I took the liberty of contacting you by telephone following the disappointment that this product has given me. A person from your company replied that the information would be passed on and that I would be contacted very shortly. I'm still waiting. In fact, this apple crusher is a real pleasure to use.

The cardboard packaging was not reinforced, so the underside was ripped open. The cushioning inside was made of paper. Even underneath. With the weight of the glass, the paper was totally compressed underneath, so it couldn't do its job. All the packs of glass jars were against each other.... I'll never order from c

Goods not available and then address error on the parcel

2 blueberry combs ordered on August 23, with a delivery time of 19 days. The parcel was only sent on September 28. No communication about the delay, we had to call again on September 26 to unblock the situation. As much as to say that the blueberry picking season had passed Where was the order lost? It's a pity that this spoils everything, the products are of quality...

Totally excessive delivery times.

Delivery a little long, but it's the first time.

-Order of 24/09 not yet arrived on 08/10, i.e. 14 days already, and of course it's because of the Belgian post office... -No word about a second order on 27/09-cancelled by telephone because of a 3-week delay... for which I'm waiting for a refund.

Non-compliant indicated stock, resulting in non-compliant delivery times (1.5 months rather than 48 hours); great difficulty in contacting us via e-mail forms (several days); borderline product in terms of quality and finish.

I had initially put in a notice before the after-sales service contacted me. To this day, I still haven't received any merchandise but the after-sales service took the trouble to give me a call and explain why. I'll come back to assess the merchandise once I've received it.

Incomprehensibly long delivery time Never had this problem elsewhere

I paid for a Chronopost service to receive the goods quickly and the delivery was delayed by a day Goods prices too high

Delivery times too long

Order placed at the beginning of September and still nothing in sight. Customer service offers to investigate. In the meantime, I'm on my own. Very disappointed.

I was not satisfied with the delivery service (imposing a one-day delivery period on a parcel after an "initial visit" not agreed in advance is not acceptable).

I ordered a product on the 10th of the month, and I receive a reply on the 25th informing me of a stock shortage and a prior delivery date of the 4th the following month. That's not good enough. The few products I've bought from you have arrived without user manuals, even for slightly complicated machines. To be changed

The hives are not identical and the staple screws are badly positioned p lesoile

Much too large for my slicer (despite the dimensions indicated). Unfortunately I had to send it back this week. Awaiting refund...

Vacuum machine bought 3 years. 3 return for repair does not weld well Very dissatisfied very good customer I am very above especially warranty exceeds .

The delivery man didn't want to put the wine press in the cellar, even though there are no stairs, it's on a slope that there's room, he left the press in front, telling me that he wasn't allowed to enter the house, which was a problem because I live alone, the press on a pallet with his cart he could have done alone, I asked a neighbor who slid it in with a rope,

Material damaged but not visible on receipt. Still no news from after-sales service.

Despite the extra cost of chronopost, delivery delayed by 24 hours by the deliveryman without warning or information, unacceptable given the extra cost.

The availability information displayed on the site did not correspond to the lead time displayed in the confirmation email. The message sent to customer service went unanswered. I received a product that did not match my order (different color). I kept the product, but I'm not sure I'll do it again.

Product does not correspond to our expectations The grout is tomato juice The device al designed leak at the crank grout both on the floor and in the bowl Customer service does not want to do anything everything is normal according to them

1 BOCAL 1Litre broken in the package badly packed

The pasteurizer and clamp definitely conform to what is stated on the website. The delivery leaves something to be desired : 2 deliveries , 2 delivery mishaps.