/10
★★★★★
based on 18882 reviews published
★★★★★
based on 18882 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Hello, I still haven't received my parcel. So my evaluation will not be favorable to you; even if I have a lot of patience. Have a nice holiday season.
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3
/5
★★★☆☆
Very long delivery times
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2
/5
★★☆☆☆
Very difficult to separate the two parts of the smoker. Call to the after-sales service, which was supposed to call me back, but never did.
Sawdust much too big and therefore very difficult to burn.
One star is already too much.
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Answer from tompress.com
Hello, We left you a message on Monday morning on the mobile number given to our secretariat. I've just called again and it seems that the number isn't yours. Please contact us on 05 63 71 44 99. Best regards.
2
/5
★★☆☆☆
I paid for delivery in 24h and was delivered in 4 days... I would like a refund for the delivery.
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Answer from tompress.com
Hello, I can see that Chronopost has sent you a text message about a delay. I am opening a complaint with their services. Please let us know within 24 to 48 hours so that we can take the necessary steps. Best regards.
3
/5
★★★☆☆
Metal crate, bent fixing bracket at time of manufacture . Paint not dry before shrink-wrapping, so marks on uprights.
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3
/5
★★★☆☆
Bonjour j'ai trouvé sa bien dommage que la palette se est renverssée et que les cartons était défoncées A de prix là sa pourrait être mieux conditionné tout de même
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3
/5
★★★☆☆
Long delivery time My name was not on the packing slip (only my first name) and I have informed you of this by e-mail 2 times without any reply or action Packaging too fragile (many holes) and insufficient protection The sawdust for smoking that I had ordered was partially spread all over the box because the bag was not watertight I had noticed the same defects with my 1st order.
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Answer from tompress.com
Hello, We apologize for the inconvenience. The correction on the consignee has been applied and reported to the carrier. Best regards.
2
/5
★★☆☆☆
To announce 48 to 72h delivery when I had to wait 9 days, I find that a little exaggerated.
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Answer from tompress.com
Hello, Your order has been dispatched as soon as your item has been restocked. Best regards.
3
/5
★★★☆☆
When I opened the box I saw that the lid was broken, but I didn't see that the sterilizer had a poc, I saw it later when I put it into operation, after having received the 2nd lid following my complaint.
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3
/5
★★★☆☆
The barrel delivered is really not as beautiful as the one photographed for the advert. Traces of paint (due to rubbing against other surfaces) cannot be removed by cleaning. You'll need to spend some time sanding. The swelling of the wood to achieve watertightness is only gradual (too many leaks) and therefore lasts a long time.
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Answer from tompress.com
Hello, you've opted for a used model, but we also offer refurbished models (planed, washed and sulfured). Perhaps this would suit you better. Best regards.
3
/5
★★★☆☆
Pallet damaged on arrival
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Answer from tompress.com
Hello, Are the products OK? Best regards.
3
/5
★★★☆☆
Flour received that will be out of date 4 weeks later
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Answer from tompress.com
Hello, Our apologies, we will be more vigilant. You can still use it. Best regards.
3
/5
★★★☆☆
Relatively long delivery time. No reply to my e-mail requesting information about this abnormal delay.
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Answer from tompress.com
Hello, We have received your e-mail of 07/11 and in this very busy period, it seems that the e-mail has remained unanswered on our part. We apologize for any inconvenience. Best regards.
3
/5
★★★☆☆
Extremely long delivery time and no reply to my e-mail concerning the delivery time.
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Answer from tompress.com
Hello, a confirmation of the deadline was sent to you on 20/09. Did you not receive it? Best regards.
3
/5
★★★☆☆
The box arrived soaking wet. It was impossible to carry it because it was so wet.
Fortunately, I had ordered glass jars. The deliveryman was sorry, efficient, took the initiative and contacted me to make an appointment.
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3
/5
★★★☆☆
Unfortunately, the packaging of the goods is not very efficient.
Some jars arrived broken inside the plastic packaging (five in all), polluting all the other jars. I had to spend a lot of time cleaning them to avoid contaminating the product with broken glass.
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Answer from tompress.com
Hello, I am forwarding your comment to our customer service department so that you can be contacted as soon as possible. Best regards.
3
/5
★★★☆☆
Make sure you arrive well in advance. My last 2 orders were delayed due to delivery failures.
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3
/5
★★★☆☆
The delivery is made during my working hours, so the driver shows up in my absence during a narrow time slot, whereas a signature is required for receipt, even if I leave my garage open. So I was forced to ask the neighbor to collect the parcel for me. And of course, the warehouse where I could pick up the parcel is closed on Saturdays.
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Answer from tompress.com
Hello, You can choose a different delivery address to avoid this inconvenience, in a relay point or at your workplace if it allows it. Best regards.
2
/5
★★☆☆☆
Hello, I've never had a problem with Tom Press, but the delivery relay took a long time for goods that I would have liked to use to make my apple juice... shame.
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3
/5
★★★☆☆
Unusable, it should be specified in the product ads that the sawdust is too large for cold smoking in a coil... Too bad, lack of precision.
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Answer from tompress.com
Hello, The sawdust size is 0.75 to 2.5 mm and is used in the drawers of our smokehouses. Is your smokehouse not equipped with one? What is the brand of your smokehouse? Best regards.
3
/5
★★★☆☆
Following a supply shortage, I have been without any contact from you for more than 3 weeks (current supplies on the net appear to be insufficient). Following my phone call, your after-sales service made me change my order to stay over 120 (free delivery) instead of 115 if I removed the missing item. That's not very business-like of you.
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2
/5
★★☆☆☆
Order a pizza peel Diameter 30 and I receive D 25....... what do I do now?
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Answer from tompress.com
Hello, If the product does not suit you, you can return it to us. However, this shovel is listed in 25 cm on our website. https://www.tompress.be/A-10005905-pelle-a-pizza-ronde-en-inox-perforee.aspx
2
/5
★★☆☆☆
Delivery arrived much later than indicated in the store (4 weeks). E-mails to customer service were not answered. And it was not possible to call at all. I will no longer order from this company.
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Answer from tompress.com
Sorry for the late delivery. We did not receive your message and it is true that our phone line had problems, they have now been resolved.
3
/5
★★★☆☆
Very good in principle, but completely unusable because of the fastener, which doesn't fasten anything at all. I'm returning the machine.
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2
/5
★★☆☆☆
Appliance not properly adjusted from the outset gas flow not appropriate despite several attempts
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Answer from tompress.com
Hello, If the adjustments with the air regulation screws have not been conclusive, perhaps you could send us the stove so that we can examine it and adjust it if necessary. Please contact our after-sales service for details. Best regards.
2
/5
★★☆☆☆
Order partially non-compliant. SAV file opened and since then radio silence". Disappointment ......."
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Answer from tompress.com
Hello, Your case was settled on Friday. Our after-sales service will send you an e-mail today. Best regards.
3
/5
★★★☆☆
Order arrived much later than expected, press click works moderately well. It's a shame...
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Answer from tompress.com
Hello, Place the shims in staggered rows, starting with the half-moons. Then arrange the 2 pawls in the same direction and fit the gear rod. If you have any questions, please contact our customer service department on 05 63 71 44 99. Best regards.
3
/5
★★★☆☆
Ordered cloche mise sous vide bocaux, quickly received, does not work because gasket damaged. Sav contacted, photo sent as requested, a week later, nothing, for a seal costing 2 or 3 euros.
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Answer from tompress.com
Hello, the file is being processed by the after-sales service and we have received the photos. You will be contacted later today. Best regards.
3
/5
★★★☆☆
Lousy casings full of grease and holes very disappointed threw away half of them
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Answer from tompress.com
Hello, That's surprising, would you please have the number of the batch of casings concerned? Best regards.
2
/5
★★☆☆☆
Too much delay between order and delivery
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Answer from tompress.com
Hello, Our apologies, we are doing our best to reduce the restocking time. Best regards.