Reviews tompress.com

Non-compliant indicated stock, resulting in non-compliant delivery times (1.5 months rather than 48 hours); great difficulty in contacting us via e-mail forms (several days); borderline product in terms of quality and finish.

I had initially put in a notice before the after-sales service contacted me. To this day, I still haven't received any merchandise but the after-sales service took the trouble to give me a call and explain why. I'll come back to assess the merchandise once I've received it.

Incomprehensibly long delivery time Never had this problem elsewhere

I paid for a Chronopost service to receive the goods quickly and the delivery was delayed by a day Goods prices too high

Delivery times too long

Order placed at the beginning of September and still nothing in sight. Customer service offers to investigate. In the meantime, I'm on my own. Very disappointed.

I was not satisfied with the delivery service (imposing a one-day delivery period on a parcel after an "initial visit" not agreed in advance is not acceptable).

I ordered a product on the 10th of the month, and I receive a reply on the 25th informing me of a stock shortage and a prior delivery date of the 4th the following month. That's not good enough. The few products I've bought from you have arrived without user manuals, even for slightly complicated machines. To be changed

The hives are not identical and the staple screws are badly positioned p lesoile

Much too large for my slicer (despite the dimensions indicated). Unfortunately I had to send it back this week. Awaiting refund...

Vacuum machine bought 3 years. 3 return for repair does not weld well Very dissatisfied very good customer I am very above especially warranty exceeds .

The delivery man didn't want to put the wine press in the cellar, even though there are no stairs, it's on a slope that there's room, he left the press in front, telling me that he wasn't allowed to enter the house, which was a problem because I live alone, the press on a pallet with his cart he could have done alone, I asked a neighbor who slid it in with a rope,

Material damaged but not visible on receipt. Still no news from after-sales service.

Despite the extra cost of chronopost, delivery delayed by 24 hours by the deliveryman without warning or information, unacceptable given the extra cost.

The availability information displayed on the site did not correspond to the lead time displayed in the confirmation email. The message sent to customer service went unanswered. I received a product that did not match my order (different color). I kept the product, but I'm not sure I'll do it again.

Product does not correspond to our expectations The grout is tomato juice The device al designed leak at the crank grout both on the floor and in the bowl Customer service does not want to do anything everything is normal according to them

1 BOCAL 1Litre broken in the package badly packed

The pasteurizer and clamp definitely conform to what is stated on the website. The delivery leaves something to be desired : 2 deliveries , 2 delivery mishaps.

A monumental box for 1 small parcel

Unclear site leading to ordering errors

No info on delivery, in the afternoon" without further details

Bonjour tonneau bien reçu par contre devait être livré sur palette et il était à peine recouvert d'un plastique sur le haut mais est arrivé en bon état Sinon conforme à la photo à recommandé rendu très sympa

So far, I've been completely satisfied with the products I've received and the quality of the deliveries, but I've come up against a major problem with a large order, which I'm complaining about and hope will be resolved as soon as possible.

Nul product has no effect on birds

Home delivery never made ordered Chronopost July 19 and we are the 30 Unacceptable.

I was sent goods different from what I requested. The product on the catalog I requested did not exist I sent it back, with the company's recommendation to pack well otherwise they would not refund, also the package could have been damaged in transit. When the package arrived, there was an illegal message: no complaints accepted after receipt signature

6 verrines out of 16 broken

This appliance is not suitable for small red fruits (raspberries); very disappointed. no finer grid for this appliance. So, I regret my purchase. This should be made clear.

The catalog mentions equipment and a price that doesn't correspond to reality. it's deception. My interlocutor (who did her job) apologized on the phone for the company, but no commercial gesture was offered. not even to take back the products. it's heartbreaking. would certainly not recommend again, as I can't trust the presentation of the products offered.

Delivery much too late, no competent information when asked on the phone.

Package already opened on receipt in the mailbox and 1 product is missing, claim sent directly to the post office, you're on your own and that's it; In summary: only 1 product for 2 paid.

I would have liked the broken item to be shipped back to me, rather than a 0.65 refund.

Despite paying for fast delivery our parcel was received late.

Order arrived 2 months after ordering on the internet, nobody called to tell you that products were missing and the cardboard box that was supposed to protect the equipment was burst... Given the prices, one expects a better service... especially since there was no excuse other than a discount for the next order of... 1 euro... I don't think I'll be using it...

The details of the day and time of delivery are missing, so I didn't receive it until the following Monday, and it's still difficult to get back in touch with the carrier.

Delivery said to be in 48 hours, delivered 1 week later

I am VERY disappointed I had to send several emails and leave a phone message to learn that some of my products (order dating from late April) would only be delivered in October My order was delivered partially, they were supposed to send me a refund check for the difference and I've been waiting 10 days.

Hello, I'm disappointed by the product delivered, the stainless steel bowl has a dent. It's still functional, of course, but aesthetically it's not great, given that the cut is original, as the packaging is intact. Why did you deliver this appliance in this condition? I haven't made a note of customer service because I'm waiting for a reply from you to this comment. Have a nice day.

Over a month's delay, promises from customer service to call back to give the deadlines, but nothing...

I will never recommend your site: site not updated. I am told that the product is no longer in stock when on your site it appears to be in stock. I'm told I'll be delivered in the last week of May by chronopost whereas I'm delivered in June by gsl. No explanation from you and no commercial gesture, which would be the least you could do when you're wrong.