/10
★★★★★
based on 18880 reviews published
★★★★★
based on 18880 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The legumier seems to me to be of very average quality given its high price.
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3
/5
★★★☆☆
Disappointed, the book received does not correspond at all to the one displayed on the seller's site, even if the contents are identical, which I hope they are. The first time I've had this disappointment with Tompress. It's a shame.
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Answer from tompress.com
Hello, The publisher has indeed changed the cover of this book. We have suggested that you return it to us for a refund and contact our after-sales service for details. Best regards.
3
/5
★★★☆☆
The product, indicated as being in stock on your site before the order was placed, was unavailable. Contrary to written and oral commitments, the payment was debited as soon as the order was placed, without waiting for shipment.
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Answer from tompress.com
Hello, Indeed, the unavailability was revealed at the time of preparing the parcel, the payment had been put at the collection to start the sending. Unfortunately, the desired length was not available. Best regards.
3
/5
★★★☆☆
Lacks an explanatory note and instructions for use
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Answer from tompress.com
Hello, Our apologies, it was sent to you yesterday by e-mail. Best regards.
2
/5
★★☆☆☆
The time between my order and delivery was far too long.
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3
/5
★★★☆☆
Floating hat delivered without the small plastic plug as shown in the photo; moreover, the package contains the stainless steel fitting but no plastic pipe for the extension; in short, on a product costing 250, you save 20 cts on the plug and probably 50 cts on 1 meter of plastic pipe. In short, for a saving of 70 cts, you're delivering a product that's unusable as it is. cdt
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Answer from tompress.com
Hello, Our customer service left you a phone message on 03/12 for a previous request about this equipment. As indicated on our website, fermentation bung or stopper are optional if the customer chooses to transform his tank for fermentation or wine storage. The pneumatic seal has a nozzle that attaches directly to the pump for use. Best regards.
2
/5
★★☆☆☆
The delivery scheduled for 48 hours was in fact postponed for 1 month. No notification was given during this time.
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Answer from tompress.com
Hello, you have ordered an item that is out of stock. The delivery time was announced on the website and on your order confirmation. Shipment is also confirmed by e-mail, along with the tracking number and link. Best regards.
3
/5
★★★☆☆
I had to pick up my parcel free delivery but in fact with my job delivery time difficult provider can not deliver within 3h so I will review my way of ordering 1st time this happens to me with you cdlt
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Answer from tompress.com
Hello, You can choose a delivery in relay point to avoid you that or to another address. Best regards.
2
/5
★★☆☆☆
Delivery problem...delivered to my parents who didn't have the strength to check the granite plate...the deliveryman left quickly without helping my 74 year old parents to check it.
And in the end, the next day I went to pick up the coli...I saw a big bump on the side and indeed a broken plate, 150 lost, great.
Tompress doesn't control its transporter
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Answer from tompress.com
Hello, a file has been opened with our after-sales service. We are following the incident and will keep you informed. Best regards.
3
/5
★★★☆☆
WITH EACH ORDER THE DELIVERY TIME IS NOT RESPECTED, IT IS ALWAYS CHRONOPOST. SORRY BUT I'M WAITING MORE THAN A WEEK TO RECEIVE MY PARCEL, IT'S NO LONGER POSSIBLE..................................
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Answer from tompress.com
Hello, Our apologies, it's true that there was a lot of disruption in November. Everything seems to be back to normal. We hope to provide you with impeccable service next time. Best regards.
3
/5
★★★☆☆
The crank was bent and would not allow a full turn as it was. I had to unbend it before I could use it. The finish is not very neat for the price. The product was out of stock after I ordered it, and I did not receive a message informing me of this. When I didn't hear from them, I had to phone to get the information.
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3
/5
★★★☆☆
I had to call Tompress to receive the overcharged VAT on my credit card, even though I was told the amount would be deducted before I was charged.
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Answer from tompress.com
Hello, Our apologies, everything has been taken care of. Best regards.
2
/5
★★☆☆☆
Products not delivered to date delays too long
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Answer from tompress.com
Hello, I see the package delivered. Is it wrong? Best regards.
3
/5
★★★☆☆
I waited almost a month for my order (where is the 48 hour delivery time?) and my parcel was defective (I had to fiddle with a replacement key myself). On the other hand, the reception on the phone was very cordial.
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Answer from tompress.com
Hello, We had to wait for the restocking of the out-of-stock item before sending it. Best regards.
2
/5
★★☆☆☆
The instructions are poor and the device doesn't work.
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Answer from tompress.com
Hello, Please do not hesitate to contact our customer service, they can help you with the use of our devices. Best regards.
3
/5
★★★☆☆
Hello, the place of delivery was not the one I had noted at the time of my order.
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Answer from tompress.com
Hello, Thank you for telling us what happened. We are available by e-mail: [email protected] or by phone 05 63 71 44 99. Best regards.
3
/5
★★★☆☆
My order consisted of bottles. On delivery, I hadn't paid any attention to the note about the complaint, so I opened my parcel just after the letter carrier had left. I found that 3 bottles were broken - The packaging did not protect the bottles sufficiently - There was no external indication to the carrier that the contents of the package were fragile. Very disappointed
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Answer from tompress.com
Hello, I'm forwarding this information to our customer service department. You'll be contacted shortly. Best regards.
3
/5
★★★☆☆
Very good product, delivery time instead of 14 days unfortunately 41 days and shipping costs of 12 euros not exactly cheap either
Verifizierter Käufer
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2
/5
★★☆☆☆
A site not up to date even though 8 is out of stock. No information on delivery times.
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Answer from tompress.com
Hello, the deadline is in real time for each item on the site, just to the right of the photo. Best regards.
2
/5
★★☆☆☆
Very long delivery time, no notification as to why delivery is so late. only after asking several times did I finally have clarity about the delivery.
Verifizierter Käufer
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Answer from tompress.com
Hello, yes, some products ordered were sold out. Best regards
3
/5
★★★☆☆
Geodis delivery sucks. They keep you waiting at home all day. Unacceptable
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3
/5
★★★☆☆
As delivery was desperately delayed, I had to repurchase part of the order to make my apple juice on time. Small remark, the capsules I had to repurchase, 5 km from my home with an order received the next day in the store, cost me much less...what's the point of ordering over the internet??? Cordially David Chartier
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3
/5
★★★☆☆
Not informed of a delivery delay due to a supply shortage. Had to call customer service again to find out the reason for the delay. Very professional.
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3
/5
★★★☆☆
Delivery too slow.insufficient information on lead times
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2
/5
★★☆☆☆
All the corks don't close the bottles properly, and the time between delivery and order was far too long.
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Answer from tompress.com
Hello, We apologize for any inconvenience this may cause, but we've done everything we can to reduce the restocking time. Closing is done by a simple quarter turn. When you feel resistance, please do not force further to avoid crushing the lugs. Best regards.
3
/5
★★★☆☆
Delivery to Belgium takes much longer than the 48 hours indicated.
And if I want to contact you from Belgium, I have to use a French telephone number and not a local Belgian number (cheaper). If I use the call-back service, it takes 24 hours.
Otherwise the staff are very nice.
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Answer from tompress.com
Hello, Packages are delivered within 48 working hours in 90 of the cases, it is necessary to take into account weekends and holidays. Your package left on Friday 19/10 and was delivered to you on Tuesday 23/10/2018. You can use the callback request on our website, we will call you back as soon as possible (within the limit of opening hours). Best regards.
3
/5
★★★☆☆
Out of the batch of 100 capsules, some are defective, so I'm missing some.
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Answer from tompress.com
Hello, please inform our after-sales service, who will do what is necessary. The jars with these capsules are closed by a simple quarter-turn, so if you feel any resistance, please don't force them any further. Best regards.
3
/5
★★★☆☆
Hello my order was supposed to be ready in 15 days and it took a month to arrive. my preserves were waiting. a little note of apology would have been nice. cordially,
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2
/5
★★☆☆☆
Delivery too long after order not notified if delivery problem.
Delivered after complaint
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Answer from tompress.com
Hello, Unfortunately, you ordered items that were out of stock and we had to wait for them to be restocked. Best regards.
3
/5
★★★☆☆
It's a pity that you have to wait until all the products are available for delivery.
You prioritize your organization over customer service ????
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Answer from tompress.com
Hello, this is mainly a technical issue, which is why it is indicated in our terms and conditions. Our entire team is committed to providing you with the best possible service. Best regards.